Remote Director of Patient Experience Jobs
Remote Director of Patient Experience jobs are open across the U.S. at remote-first health systems, digital health companies, and distributed healthcare organizations hiring in patient services, telehealth, and health insurance. Employers hiring remotely right now include Huntington Bank, LawnStarter, and EVERSANA. See the openings below and apply to the ones that match your experience.
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Showing 5 of 513+ Remote Director of Patient Experience jobs
About your role
Have a passion for helping people through technology - especially AI? Join Rocket Lawyer as we disrupt the legal industry and advance our mission to make the law affordable and simple. You'll work at the forefront of agentic AI product development, building and launching cutting-edge products for attorneys. Sound exciting? We'd love for you to join us!
Your role will be to own the end-to-end delivery of our Legal Platform, the product that enables attorneys in Rocket Lawyer's network to deliver legal services through our on-demand marketplace.
Today, much of the legal work between attorneys and customers happens off platform - phone calls, emails, and file sharing. Your job will be to bring that experience on-platform through streamlined web conferencing, privileged workspaces, and secure collaboration tools for documents and messaging.
Creating a delightful experience for both attorneys and customers is essential. Attorneys already love Rocket Lawyer because it enables them to practice their craft on their own terms - without business development, invoicing, nor collections. Now we're equipping them with cutting edge legal technology and AI powered tools that enable them to do their job more efficiently than ever.
How you will make a difference day to day
Product Strategy and Vision
- Drive Product strategy and execution for our Legal Platform.
- Develop a deep understand of the needs of our network attorneys through quantitative and qualitative research.
- Passionately represent the voice of the customer (attorneys) while building products aligned with our product vision.
- Lead the ideation, development, and launch of products for our customers.
Data Driven Product Development:
- Define and analyze metrics to measure business impacts
- Prioritize features using data-driven analysis, business insights, and sound judgment.
- Develop and deliver a roadmap for our Legal Platform product capabilities.
- Understand and report on the direct revenue implications of product decisions.
Design and Engineering Team Collaboration
- Collaborate with a cross-functional team of Design, User Experience, Engineering, QA, and Content to bring product experiments to market.
- Develop a deep understanding of the marketplace and competitive environment.
What you'll need
- 8-10 years of software Product Development experience, ideally with B2B or B2C SaaS products.
- At least 4 years in SaaS (Productivity, Project Management, Collaboration, Workflow) specific product management.
- Ability to combine strong product sense with business acumen to deliver positive outcomes for both customers and the business.
- Passionate about our mission.
- Demonstrated ability to think critically and problem-solve.
- Excellent communication skills.
- An ownership mentality.
- Ability to engage in respectful debate and arrive at "win-win" decisions.
- A bias for action.
- Excitement to celebrate and win as a team.
- Self-aware and a growth mindset.
A bonus if you have
- Experience building or launching products that leverage agentic AI systems.
- Experience in the legal technology industry.
Benefits & Perks
- Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
- Unlimited PTO
- Competitive salary packages
- Life insurance
- Disability benefits
- Supplemental Optional Life Insurance Benefits
- FSA Options Optional
- HSA with Company Match
- 401k program with Company Match
- Wellhub & ClassPass fitness platforms
- Comprehensive Pet Insurance options
- Financial Wellbeing & Student Loan Program access
- Access to additional Mental Health & Wellbeing resources
- Pre-tax Commuter/Transit Benefits
- Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
Interview Process
- Recruiter Phone Screen
- Role Assessment(s)
- Hiring Manager Interview
- Panel Interviews
- Final Interview
Base salary range by location:
- San Francisco Bay Area, CA: $172,800 - 203,300
- California (outside of San Francisco Bay Area): $159,860 - 188,071
- Colorado: $146,900 - 172,800
- Utah, Arizona, and North Carolina: $138,200 - 162,600
By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.
About your role
Have a passion for helping people through technology - especially AI? Join Rocket Lawyer as we disrupt the legal industry and advance our mission to make the law affordable and simple. You'll work at the forefront of agentic AI product development, building and launching cutting-edge products for attorneys. Sound exciting? We'd love for you to join us!
Your role will be to own the end-to-end delivery of our Legal Platform, the product that enables attorneys in Rocket Lawyer's network to deliver legal services through our on-demand marketplace.
Today, much of the legal work between attorneys and customers happens off platform - phone calls, emails, and file sharing. Your job will be to bring that experience on-platform through streamlined web conferencing, privileged workspaces, and secure collaboration tools for documents and messaging.
Creating a delightful experience for both attorneys and customers is essential. Attorneys already love Rocket Lawyer because it enables them to practice their craft on their own terms - without business development, invoicing, nor collections. Now we're equipping them with cutting edge legal technology and AI powered tools that enable them to do their job more efficiently than ever.
How you will make a difference day to day
Product Strategy and Vision
- Drive Product strategy and execution for our Legal Platform.
- Develop a deep understand of the needs of our network attorneys through quantitative and qualitative research.
- Passionately represent the voice of the customer (attorneys) while building products aligned with our product vision.
- Lead the ideation, development, and launch of products for our customers.
Data Driven Product Development:
- Define and analyze metrics to measure business impacts
- Prioritize features using data-driven analysis, business insights, and sound judgment.
- Develop and deliver a roadmap for our Legal Platform product capabilities.
- Understand and report on the direct revenue implications of product decisions.
Design and Engineering Team Collaboration
- Collaborate with a cross-functional team of Design, User Experience, Engineering, QA, and Content to bring product experiments to market.
- Develop a deep understanding of the marketplace and competitive environment.
What you'll need
- 8-10 years of software Product Development experience, ideally with B2B or B2C SaaS products.
- At least 4 years in SaaS (Productivity, Project Management, Collaboration, Workflow) specific product management.
- Ability to combine strong product sense with business acumen to deliver positive outcomes for both customers and the business.
- Passionate about our mission.
- Demonstrated ability to think critically and problem-solve.
- Excellent communication skills.
- An ownership mentality.
- Ability to engage in respectful debate and arrive at "win-win" decisions.
- A bias for action.
- Excitement to celebrate and win as a team.
- Self-aware and a growth mindset.
A bonus if you have
- Experience building or launching products that leverage agentic AI systems.
- Experience in the legal technology industry.
Benefits & Perks
- Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
- Unlimited PTO
- Competitive salary packages
- Life insurance
- Disability benefits
- Supplemental Optional Life Insurance Benefits
- FSA Options Optional
- HSA with Company Match
- 401k program with Company Match
- Wellhub & ClassPass fitness platforms
- Comprehensive Pet Insurance options
- Financial Wellbeing & Student Loan Program access
- Access to additional Mental Health & Wellbeing resources
- Pre-tax Commuter/Transit Benefits
- Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
Interview Process
- Recruiter Phone Screen
- Role Assessment(s)
- Hiring Manager Interview
- Panel Interviews
- Final Interview
Base salary range by location:
- San Francisco Bay Area, CA: $172,800 - 203,300
- California (outside of San Francisco Bay Area): $159,860 - 188,071
- Colorado: $146,900 - 172,800
- Utah, Arizona, and North Carolina: $138,200 - 162,600
By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.
See All 513+ Remote Director of Patient Experience Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Director of Patient Experience Job Market
Who's Hiring
- Huntington Bank105
- LawnStarter15
- EVERSANA13
- CareSource6
- InfiniSource Consulting Solutions6
Top Industries Hiring
- Technology & Software11
- Staffing & Recruiting2
- Consulting & Professional Services2
- Retail1
- Fintech1
What Employers Look For
The qualifications that appear most often in remote director of patient experience jobs.
- Five or more years of experience in patient experience, patient relations, or healthcare service leadership
- Demonstrated knowledge of HCAHPS, Press Ganey, or CG-CAHPS survey methodology and improvement strategies
- Bachelor's degree in healthcare administration, nursing, business, or a related field
- Experience leading interdisciplinary teams and managing change across clinical and non-clinical departments
- Certified Patient Experience Professional (CPXP) credential from the Patient Experience Institute
- Proficiency with patient feedback platforms and electronic health record systems
Tips for Your Remote Director of Patient Experience Job Search
Apply early to remote roles that fit
Migrate Mate lists remote director of patient experience openings from across the U.S. in one place. Search roles by function and apply directly to the ones that match your background before postings close, since remote roles at distributed health organizations fill faster than on-site positions.
Show your async leadership style upfront
Remote employers want proof you can align distributed care teams without relying on in-person check-ins. Add a brief section to your resume or cover letter describing how you've used tools like Slack, Asana, or Teams to manage patient experience initiatives across multiple sites or departments remotely.
Quantify patient satisfaction outcomes clearly
Remote hiring managers can't observe your day-to-day leadership, so your application needs to do the talking. Cite specific improvements in HCAHPS scores, Net Promoter Score changes, or grievance resolution rates you drove, with the timeframe and scope of the initiative included.
Prepare for a multi-round async interview process
Many remote-first health organizations use written case studies or recorded video responses before a live panel call. Practice articulating a patient experience strategy decision in writing, as clearly and concisely as you would in a 30-minute in-person meeting, since written clarity is a core screening signal.
Remote Director of Patient Experience Jobs: Frequently Asked Questions
How do I get a remote director of patient experience job?
Remote employers in this role screen heavily for self-direction, strong async written communication, and the ability to lead cross-functional patient experience initiatives without in-person oversight. Candidates who stand out can demonstrate they've driven measurable improvements in patient satisfaction scores, managed distributed care teams, and used digital patient feedback platforms independently. A history of presenting data-backed recommendations to executive leadership in writing, not just in meetings, signals you can thrive in a remote environment.
Which companies hire remote director of patient experiences?
Employers currently hiring remote director of patient experiences include Huntington Bank, LawnStarter, and EVERSANA, per current remote listings on Migrate Mate as of November 2026. The role is most common at remote-first digital health companies, large distributed health systems, and telehealth platforms that need centralized patient experience leadership across geographically spread operations.
Can you get a remote director of patient experience job with no experience?
Yes, but remote director-level roles are harder to land without experience because employers expect you to operate independently and lead patient experience programs without on-site guidance from day one. Entry paths include building a portfolio of patient satisfaction improvement projects, leading patient advisory committees in a volunteer or coordinator capacity, or stepping up from a remote patient experience manager role at a digital health startup that promotes from within.
Do you need a degree for remote director of patient experience jobs?
Usually, but remote employers weigh demonstrated results alongside formal credentials. A bachelor's degree in healthcare administration, nursing, or a related field is common, and many postings prefer a master's degree. That said, candidates who can show measurable improvements in patient satisfaction scores, experience with HCAHPS or Press Ganey data, and leadership of patient-facing teams often compete effectively even without an advanced degree.
Which industries hire the most remote director of patient experiences?
Most remote director of patient experience openings sit in Technology & Software, Staffing & Recruiting, and Consulting & Professional Services, per current remote listings on Migrate Mate as of November 2026. These sectors hire director of patient experiences remotely because their care delivery, insurance operations, or health technology services operate across distributed teams and multiple geographies, making centralized patient experience leadership a natural fit for remote work.
See All 513+ Remote Director of Patient Experience Jobs
Find roles that match your experience and apply in just a few clicks.
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