Director of Patient Experience Jobs
Director of Patient Experience jobs are open across health systems, hospitals, and large medical groups, at every level from manager to senior director and VP, with specializations in patient advocacy, service excellence, and care quality improvement. Find a role that fits below and apply directly.
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Who is Spring Fertility?
We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world's top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.
Why should you join our team?
We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.
Role Summary
Spring Fertility is seeking an innovative, hands-on technology transformation leader to help shape the future of how technology and artificial intelligence enhance the patient and employee experience. The Director of AI Transformation and Digital Patient Experience will lead the evaluation, development, implementation, and ongoing optimization of AI-enabled and digital solutions across the patient journey and broader organization. This individual will translate established business priorities and operational needs into thoughtful, scalable technology solutions that improve responsiveness, streamline workflows, strengthen continuity of care, expand team capacity, and drive operational efficiency.
This is an opportunity to bring emerging technology into a high-touch, patient-centered healthcare environment—ensuring that innovation meaningfully enhances the experience without compromising clinical safety, data privacy, empathy, or trust.
We are looking for a strategic thinker and pragmatic operator who can move seamlessly from identifying opportunities to evaluating solutions, managing technology partners, overseeing implementation, and measuring results. The ideal candidate understands how to leverage AI and digital innovation to solve real business challenges and deliver measurable value.
This is a technology transformation and solution delivery leadership role, not a traditional data science or AI model-development position. The Director will own the technology strategy and execution required to bring approved AI and digital initiatives to life, including solution architecture, build-versus-buy decisions, vendor selection and management, systems integration, implementation, governance, and ongoing performance optimization.
Working in close partnership with Strategy & Operations, clinical leadership, and operational teams, this leader will ensure technology initiatives align with organizational priorities and support the evolution of the patient and employee experience.
Key Responsibilities
AI Strategy, Roadmap & Solution Design
- Own and advance the organization's AI and technology roadmap, translating approved business priorities into actionable technology initiatives.
- Evaluate emerging AI capabilities, digital platforms, and technology solutions to identify opportunities to improve the patient journey, employee experience, and organizational effectiveness.
- Translate business requirements, operational workflows, established baselines, and success measures into functional and technical requirements, solution recommendations, implementation plans, and budgets.
- Develop solution architecture and make informed build-versus-buy recommendations based on scalability, security, integration requirements, cost, and long-term business value.
- Establish a practical approach to sequencing and prioritizing technology implementation in partnership with business and operational stakeholders.
Technology Implementation & Delivery
- Lead end-to-end delivery of AI-enabled and digital solutions, from evaluation and vendor selection through implementation, integration, deployment, and ongoing optimization.
- Oversee technology partners and vendors, ensuring solutions meet organizational requirements, timelines, performance expectations, and security standards.
- Partner with internal technology teams and external providers to ensure seamless integration with existing systems and platforms.
- Drive adoption of new technology through thoughtful implementation, stakeholder engagement, and collaboration with operational leaders.
- Identify opportunities to streamline processes, reduce administrative burden, improve responsiveness, and increase organizational capacity through technology.
Governance, Risk & Performance Management
- Establish and maintain governance frameworks for AI and digital technology, including appropriate oversight, privacy, security, compliance, and responsible AI practices.
- Ensure technology solutions are implemented with appropriate safeguards, monitoring, and escalation processes, particularly in a clinical and patient-facing environment.
- Develop performance metrics and reporting mechanisms to evaluate technology effectiveness, adoption, reliability, and realized business value.
- Monitor solution performance and continuously identify opportunities for improvement, optimization, and enhanced functionality.
- Maintain accountability for technical outcomes, implementation success, and ongoing technology performance.
Cross-Functional Partnership & Collaboration
- Partner closely with Strategy & Operations, clinical leadership, and operational teams to understand business needs, evaluate opportunities, and translate approved priorities into effective technology solutions.
- Collaborate with stakeholders to support future-state workflow design and ensure technology enables more effective, scalable operating processes.
- Serve as a trusted technology advisor to leadership, bringing forward recommendations, emerging capabilities, and practical solutions to complex operational challenges.
- Build strong relationships across the organization to ensure technology initiatives are aligned, appropriately governed, and successfully implemented.
Education and Skills
7+ years of experience in business transformation, technology enablement, or operational strategy, ideally within a fast-paced or entrepreneurial environment.
Demonstrated experience leading cross-functional initiatives, implementing technology solutions, and identifying opportunities to improve workflows, efficiencies, and cost effectiveness.
Strong business and technical acumen, including an understanding of systems architecture, technology integration, and emerging technologies such as AI.
Exceptional communication, stakeholder management, and influencing skills, with the ability to build relationships and drive alignment across all levels and functions of an organization.
Strategic, hands-on approach with the ability to translate business needs into actionable roadmaps, while rolling up their sleeves to support execution and implementation.
Employment Type
This is a full-time (40 hours a week/8 hours per day) exempt hybrid position located in one of our regions
Compensation
The base salary range for this role is $165,000 - $210,000 annually. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.
Benefits
Investing in You Today and Tomorrow
Supporting your well-being
Competitive medical, dental, and vision plans
Paid time off to recharge and enjoy personal time
Access to BetterHelp therapy sessions for mental and emotional wellness
Commuter benefits and discounted rates on home, auto, and pet insurance
Investing in your future
401(k) with up to a 4% company match
Comprehensive fertility and parental leave benefits
Career development opportunities in a fast-growing organization
Employer-paid life and disability insurance
- Temporary and contract roles may not be eligible for all benefits listed above
Don't have it all? We still welcome you to apply!
At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.
We are scientists. We are humanists. We are passionate about fertility.
Spring Fertility will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please give us a call.
CCPA disclosure notice here.
Who is Spring Fertility?
We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world's top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.
Why should you join our team?
We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.
Role Summary
Spring Fertility is seeking an innovative, hands-on technology transformation leader to help shape the future of how technology and artificial intelligence enhance the patient and employee experience. The Director of AI Transformation and Digital Patient Experience will lead the evaluation, development, implementation, and ongoing optimization of AI-enabled and digital solutions across the patient journey and broader organization. This individual will translate established business priorities and operational needs into thoughtful, scalable technology solutions that improve responsiveness, streamline workflows, strengthen continuity of care, expand team capacity, and drive operational efficiency.
This is an opportunity to bring emerging technology into a high-touch, patient-centered healthcare environment—ensuring that innovation meaningfully enhances the experience without compromising clinical safety, data privacy, empathy, or trust.
We are looking for a strategic thinker and pragmatic operator who can move seamlessly from identifying opportunities to evaluating solutions, managing technology partners, overseeing implementation, and measuring results. The ideal candidate understands how to leverage AI and digital innovation to solve real business challenges and deliver measurable value.
This is a technology transformation and solution delivery leadership role, not a traditional data science or AI model-development position. The Director will own the technology strategy and execution required to bring approved AI and digital initiatives to life, including solution architecture, build-versus-buy decisions, vendor selection and management, systems integration, implementation, governance, and ongoing performance optimization.
Working in close partnership with Strategy & Operations, clinical leadership, and operational teams, this leader will ensure technology initiatives align with organizational priorities and support the evolution of the patient and employee experience.
Key Responsibilities
AI Strategy, Roadmap & Solution Design
- Own and advance the organization's AI and technology roadmap, translating approved business priorities into actionable technology initiatives.
- Evaluate emerging AI capabilities, digital platforms, and technology solutions to identify opportunities to improve the patient journey, employee experience, and organizational effectiveness.
- Translate business requirements, operational workflows, established baselines, and success measures into functional and technical requirements, solution recommendations, implementation plans, and budgets.
- Develop solution architecture and make informed build-versus-buy recommendations based on scalability, security, integration requirements, cost, and long-term business value.
- Establish a practical approach to sequencing and prioritizing technology implementation in partnership with business and operational stakeholders.
Technology Implementation & Delivery
- Lead end-to-end delivery of AI-enabled and digital solutions, from evaluation and vendor selection through implementation, integration, deployment, and ongoing optimization.
- Oversee technology partners and vendors, ensuring solutions meet organizational requirements, timelines, performance expectations, and security standards.
- Partner with internal technology teams and external providers to ensure seamless integration with existing systems and platforms.
- Drive adoption of new technology through thoughtful implementation, stakeholder engagement, and collaboration with operational leaders.
- Identify opportunities to streamline processes, reduce administrative burden, improve responsiveness, and increase organizational capacity through technology.
Governance, Risk & Performance Management
- Establish and maintain governance frameworks for AI and digital technology, including appropriate oversight, privacy, security, compliance, and responsible AI practices.
- Ensure technology solutions are implemented with appropriate safeguards, monitoring, and escalation processes, particularly in a clinical and patient-facing environment.
- Develop performance metrics and reporting mechanisms to evaluate technology effectiveness, adoption, reliability, and realized business value.
- Monitor solution performance and continuously identify opportunities for improvement, optimization, and enhanced functionality.
- Maintain accountability for technical outcomes, implementation success, and ongoing technology performance.
Cross-Functional Partnership & Collaboration
- Partner closely with Strategy & Operations, clinical leadership, and operational teams to understand business needs, evaluate opportunities, and translate approved priorities into effective technology solutions.
- Collaborate with stakeholders to support future-state workflow design and ensure technology enables more effective, scalable operating processes.
- Serve as a trusted technology advisor to leadership, bringing forward recommendations, emerging capabilities, and practical solutions to complex operational challenges.
- Build strong relationships across the organization to ensure technology initiatives are aligned, appropriately governed, and successfully implemented.
Education and Skills
7+ years of experience in business transformation, technology enablement, or operational strategy, ideally within a fast-paced or entrepreneurial environment.
Demonstrated experience leading cross-functional initiatives, implementing technology solutions, and identifying opportunities to improve workflows, efficiencies, and cost effectiveness.
Strong business and technical acumen, including an understanding of systems architecture, technology integration, and emerging technologies such as AI.
Exceptional communication, stakeholder management, and influencing skills, with the ability to build relationships and drive alignment across all levels and functions of an organization.
Strategic, hands-on approach with the ability to translate business needs into actionable roadmaps, while rolling up their sleeves to support execution and implementation.
Employment Type
This is a full-time (40 hours a week/8 hours per day) exempt hybrid position located in one of our regions
Compensation
The base salary range for this role is $165,000 - $210,000 annually. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.
Benefits
Investing in You Today and Tomorrow
Supporting your well-being
Competitive medical, dental, and vision plans
Paid time off to recharge and enjoy personal time
Access to BetterHelp therapy sessions for mental and emotional wellness
Commuter benefits and discounted rates on home, auto, and pet insurance
Investing in your future
401(k) with up to a 4% company match
Comprehensive fertility and parental leave benefits
Career development opportunities in a fast-growing organization
Employer-paid life and disability insurance
- Temporary and contract roles may not be eligible for all benefits listed above
Don't have it all? We still welcome you to apply!
At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.
We are scientists. We are humanists. We are passionate about fertility.
Spring Fertility will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please give us a call.
CCPA disclosure notice here.
Director of Patient Experience Jobs by Experience Level
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Find JobsDirector of Patient Experience Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in director of patient experience jobs.
- Five or more years of experience in patient experience, patient relations, or healthcare service leadership
- Demonstrated knowledge of HCAHPS, Press Ganey, or CG-CAHPS survey methodology and improvement strategies
- Bachelor's degree in healthcare administration, nursing, business, or a related field
- Experience leading interdisciplinary teams and managing change across clinical and non-clinical departments
- Certified Patient Experience Professional (CPXP) credential from the Patient Experience Institute
- Proficiency with patient feedback platforms and electronic health record systems
Tips for Your Director of Patient Experience Job Search
Quantify patient satisfaction outcomes on your resume
Hiring committees want to see HCAHPS score improvements, Press Ganey percentile gains, or grievance resolution rates you drove. Replace phrases like 'improved patient satisfaction' with the actual before-and-after numbers your initiatives produced.
Apply early to roles that fit
Migrate Mate lists director of patient experience openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your application to the facility type
A community hospital wants rounding protocols and complaint resolution. An academic medical center often emphasizes service line strategy and faculty alignment. Read the posting carefully and reframe your experience to match the specific care environment.
Demonstrate cross-functional influence in interviews
Interviewers for this role test whether you can move nursing, environmental services, food and nutrition, and clinical staff without direct authority. Prepare two or three stories where you changed behavior in departments you didn't manage.
Get your CPXP credential before final-round interviews
The Certified Patient Experience Professional credential signals you understand the field's methodology, not just your own facility's approach. Many health systems list it as preferred, and having it removes a common objection late in the selection process.
Negotiate scope during the offer stage, not after
Director of Patient Experience roles vary enormously in authority, from advisory to full operational ownership of service teams. Clarify reporting lines, budget control, and whether you own rounding programs before you accept, so expectations are aligned from day one.
Director of Patient Experience Jobs: Frequently Asked Questions
Which companies are hiring the most director of patient experiences?
The companies hiring the most director of patient experiences right now include NeuroPsychiatric Hospitals, Sodexo, and Spring Fertility, with the largest share of openings in Indiana, Missouri, and Michigan, based on current listings on Migrate Mate as of November 2026. Health systems with multiple campuses and large regional hospital networks tend to post the most consistently.
How many director of patient experience jobs are remote?
About 100% of director of patient experience openings are fully remote or hybrid as of November 2026, though the role is predominantly on-site given its rounding, service recovery, and staff coaching responsibilities. The sub-areas most likely to offer remote or hybrid arrangements are patient experience consulting, strategy, and health system analytics roles rather than facility-based positions.
How do you become a director of patient experience?
Start by building experience in patient relations, guest services, or a clinical support role within a healthcare setting, then move into a patient experience coordinator or manager position where you own survey improvement projects. Earning the CPXP credential strengthens your candidacy. Most directors reach the role after leading service excellence programs and demonstrating measurable HCAHPS or Press Ganey gains over several years.
Can you get a director of patient experience job without direct experience in the title?
Yes, candidates from adjacent backgrounds regularly make the transition if they can show relevant outcomes. Strong entry points include healthcare operations management, nursing leadership, social work leadership, and patient advocacy program management. Highlight any work involving complaint resolution, service recovery, rounding, or interdisciplinary team facilitation, and pair it with the CPXP credential to close the experience gap.
What does the director of patient experience interview process look like?
Most health systems run a multi-stage process starting with a phone screen from HR, followed by a video or in-person interview with the chief nursing officer, COO, or VP of Operations. A panel interview with department heads and frontline staff is common, and some organizations request a brief presentation on a past improvement initiative. References from clinical leaders carry significant weight at the final stage.
Where can I find and apply to director of patient experience jobs?
You can find and apply to director of patient experience jobs on Migrate Mate, which lists current openings from health systems, hospitals, and medical groups across the United States. Find roles that match your background and apply directly to each listing.
See All 6 Director of Patient Experience Jobs
Find roles that match your experience and apply in just a few clicks.
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