Remote Director of Ticket Operations Jobs
Remote Director of Ticket Operations jobs are open across the U.S. at sports organizations, entertainment companies, and ticketing technology firms hiring on distributed teams. Employers actively hiring right now include Terraboost Media, Clients Blackbox, and The Investor's Edge. Find a role that fits below and apply directly.
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The North Carolina Courage, a member of the National Women’s Soccer League (NWSL), is seeking a Ticket Operations Coordinator to join our team. We hire people who help us work smarter, sharper, and more Courageous and this position plays a critical part in ticket operations and elevating fan experience.
Position Summary
This role reports to the Senior Manager, Ticket Operations and Sales in the Ticketing Department.
- Building ticket offer links for sales campaigns and promotional initiatives
-
Managing inbound ticket operations requests, including:
- Seat relocations
- Ticket transfers
- Mobile app support
- Season Ticket Member additional match purchases
- General account servicing
- Processing and fulfilling complimentary ticket requests for front office departments and club personnel
- Managing Community Voucher fulfillment
- Uploading and maintaining Courage Cash balances
-
Providing daily ticketing troubleshooting support for sales representatives and customers
- Including tickets not showing up or NC Courage app not working properly.
- Assisting with box office operations and game day ticket management
- Providing operational coverage when the Sr. Manager of Ticket Sales & Operations is out of the office
- Supports Ticket Sales staff with order processing, payments, and ticket distribution.
- Maintain CRM documentation standards and service response expectations.
- Participate in all NC Courage home matches, membership events, and other assigned Club functions.
QUALIFICATIONS:
- Bachelor's degree in Sports Management, Business, Marketing, Communications, or a related field, or equivalent professional experience.
- Two plus years of experience in ticket sales, membership services, customer success, hospitality, or professional sports.
- Strong understanding of ticketing software and systems (Ticketmaster, and Paciolan are highly preferred).
- Exceptional customer service and relationship-building skills.
- Excellent written and verbal communication skills.
- Highly organized with strong project management and time management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working collaboratively across multiple departments.
- Proficiency with Microsoft Office and CRM platforms.
- Ability to work evenings, weekends, and holidays, including all NC Courage home matches.
- Experience working in a box office.
Preferred Skills & Experience
- Experience with Salesforce CRM.
- Experience with Jump, Ticketmaster, or Paciolan
- Professional sports or live event experience.
- Demonstrated success in Ticket Operations, Customer Service, and Box office operations. Knowledge of sports marketing trends, fan engagement strategies, and sponsorship best practices.
We hire through the lens of our Club Values:
Integrity – Transparent, trustworthy relationships with our fans and ourselves.
Community – Creating a sense of belonging in a diverse, inclusive environment
Accountability – Responsible for our words, our actions, and our results.
Respect – Regard for treating others with dignity and acceptance.
Excellence - Strive towards greatness in ourselves, club, and community and culture.
- Comprehensive Health Benefits. Choose between PPO or HSA options because your health matters on and off the pitch.
- Flexible PTO - We trust you to take the time you need to recharge, reset, and perform at your best. It’s simple: do great work, take great breaks.
- Work-From-Anywhere (2x per year) - Whether it’s visiting family or a change of scenery, enjoy the flexibility to work remotely outside the Raleigh area twice a year.
- Hybrid Work – In office work environment with flexibility to work from home for the 2026 season. The perfect balance for productivity and connection.
- 401(k) - Build your future with our 401(k) plan. Enrollment eligibility starts at 3 months.
- Courage Swag - Rep the badge with pride. Staff receive exclusive team apparel and gear throughout the season plus 4 season tickets to share with friends & family.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
The North Carolina Courage, a member of the National Women’s Soccer League (NWSL), is seeking a Ticket Operations Coordinator to join our team. We hire people who help us work smarter, sharper, and more Courageous and this position plays a critical part in ticket operations and elevating fan experience.
Position Summary
This role reports to the Senior Manager, Ticket Operations and Sales in the Ticketing Department.
- Building ticket offer links for sales campaigns and promotional initiatives
-
Managing inbound ticket operations requests, including:
- Seat relocations
- Ticket transfers
- Mobile app support
- Season Ticket Member additional match purchases
- General account servicing
- Processing and fulfilling complimentary ticket requests for front office departments and club personnel
- Managing Community Voucher fulfillment
- Uploading and maintaining Courage Cash balances
-
Providing daily ticketing troubleshooting support for sales representatives and customers
- Including tickets not showing up or NC Courage app not working properly.
- Assisting with box office operations and game day ticket management
- Providing operational coverage when the Sr. Manager of Ticket Sales & Operations is out of the office
- Supports Ticket Sales staff with order processing, payments, and ticket distribution.
- Maintain CRM documentation standards and service response expectations.
- Participate in all NC Courage home matches, membership events, and other assigned Club functions.
QUALIFICATIONS:
- Bachelor's degree in Sports Management, Business, Marketing, Communications, or a related field, or equivalent professional experience.
- Two plus years of experience in ticket sales, membership services, customer success, hospitality, or professional sports.
- Strong understanding of ticketing software and systems (Ticketmaster, and Paciolan are highly preferred).
- Exceptional customer service and relationship-building skills.
- Excellent written and verbal communication skills.
- Highly organized with strong project management and time management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working collaboratively across multiple departments.
- Proficiency with Microsoft Office and CRM platforms.
- Ability to work evenings, weekends, and holidays, including all NC Courage home matches.
- Experience working in a box office.
Preferred Skills & Experience
- Experience with Salesforce CRM.
- Experience with Jump, Ticketmaster, or Paciolan
- Professional sports or live event experience.
- Demonstrated success in Ticket Operations, Customer Service, and Box office operations. Knowledge of sports marketing trends, fan engagement strategies, and sponsorship best practices.
We hire through the lens of our Club Values:
Integrity – Transparent, trustworthy relationships with our fans and ourselves.
Community – Creating a sense of belonging in a diverse, inclusive environment
Accountability – Responsible for our words, our actions, and our results.
Respect – Regard for treating others with dignity and acceptance.
Excellence - Strive towards greatness in ourselves, club, and community and culture.
- Comprehensive Health Benefits. Choose between PPO or HSA options because your health matters on and off the pitch.
- Flexible PTO - We trust you to take the time you need to recharge, reset, and perform at your best. It’s simple: do great work, take great breaks.
- Work-From-Anywhere (2x per year) - Whether it’s visiting family or a change of scenery, enjoy the flexibility to work remotely outside the Raleigh area twice a year.
- Hybrid Work – In office work environment with flexibility to work from home for the 2026 season. The perfect balance for productivity and connection.
- 401(k) - Build your future with our 401(k) plan. Enrollment eligibility starts at 3 months.
- Courage Swag - Rep the badge with pride. Staff receive exclusive team apparel and gear throughout the season plus 4 season tickets to share with friends & family.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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Find JobsRemote Director of Ticket Operations Job Market
Who's Hiring
- Terraboost Media56
- Clients Blackbox19
- The Investor's Edge5T
- The Search Market Firm4
- Curvion Blue3
What Employers Look For
The qualifications that appear most often in remote director of ticket operations jobs.
- Five or more years of experience in ticketing operations, box office management, or venue sales
- Proficiency with enterprise ticketing platforms such as Ticketmaster Archtics, AXS, or SeatGeek
- Demonstrated experience managing staff, scheduling, and training for event-day operations
- Strong financial acumen including budget management, reconciliation, and revenue reporting
- Bachelor's degree in sports management, business administration, or a related field
- Experience with access control systems, will-call management, and group sales coordination
Tips for Your Remote Director of Ticket Operations Job Search
Apply early to remote roles that fit
Migrate Mate lists remote director of ticket operations openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Show async leadership in your application
Remote employers screen for candidates who communicate decisions clearly in writing. Your cover letter and any written materials should demonstrate how you've aligned distributed teams, resolved vendor issues, or driven revenue strategy without relying on in-person meetings.
Highlight ticketing platform expertise upfront
Name the specific platforms you've managed, such as Ticketmaster, AXS, or SeatGeek, in your resume's first section. Remote hiring managers move fast and want to confirm platform fit before reading further.
Prepare for remote operations interview questions
Expect scenario questions about managing inventory surges, coordinating with venue partners across time zones, and troubleshooting platform outages without on-site support. Have specific examples ready that show independent problem-solving and cross-functional remote coordination.
Remote Director of Ticket Operations Jobs: Frequently Asked Questions
How do I get a remote director of ticket operations job?
Remote director of ticket operations roles go to candidates who can demonstrate self-directed leadership and strong written communication, since you won't be managing box office staff or vendor relationships in person. Ticketing software fluency, experience with CRM and revenue management platforms, and a history of hitting sales or yield targets matter most. Candidates who show they've led distributed ticketing teams or managed high-volume remote operations get the strongest consideration.
Which companies hire remote director of ticket operationss?
Employers currently hiring remote director of ticket operationss include Terraboost Media, Clients Blackbox, and The Investor's Edge, per current remote listings on Migrate Mate as of November 2026. Remote hiring in this role is most common at ticketing technology companies, sports media properties, and entertainment groups that operate distributed revenue and operations teams across multiple markets.
Can you get a remote director of ticket operations job with no experience?
Yes, but remote director-level roles are rare without experience since you must lead strategy and hit revenue targets independently from day one. Ticketing technology companies and startups are the most likely to consider candidates with strong adjacent experience, such as revenue operations or CRM management, over traditional venue experience. Building a portfolio of measurable outcomes, like conversion rate improvements or inventory yield gains, helps close the gap.
Do you need a degree for remote director of ticket operations jobs?
Not always. Remote employers in this field prioritize demonstrated results in ticketing revenue, team leadership, and operations over a specific degree. A history of managing large-scale ticket inventory, pricing strategy, or platform migrations carries significant weight. Business or sports management degrees are common but rarely required when a candidate's work history shows clear, quantifiable impact.
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