Remote IT Support Associate Jobs

System/Network Administrator and Tier II IT support

Miller Network Innovations is seeking an experienced technical support and IT system administrator to be based out of our Moraine headquarters. The position is primarily full time, M-F 8-5. The candidate should be able to do configuration of network equipment, general Windows Server administration and provide end-user support. Duties include a wide range of IT support and system admin tasks from Tier 1 helpdesk to small business network and server administration.

The position starts with a salary based on $27-31 an hour depending on experience.

Typical Position duties include:

· Support Microsoft Server (2016-2025)

· Windows based server administration and related technology such as Hyper-V, Active Directory, Group Policy, data storage, DNS, DHCP etc

· Setup new user accounts, assign permissions, install software etc

· Manage and support the Office 365 suite of products

· Assist and advise Tier 1 technicians on basic support issues

· Manage and troubleshoot small Business networking technology including firewalls, switches and APs, VPN, VLANs etc

· Assist end users with any IT related issue such as password resets, PC setup, software installation etc

· Work with MNI management to research and develop new products and solutions to better serve our customers.

Position requirements

· Good customer service, writing, and speaking skills

· Self-starter must be able to work and solve problems independently

· Strong familiarity of Microsoft products

· Strong familiarity with Active Directory

· Strong Understanding of core networking concepts such as DNS, DHCP, firewall port forwarding etc, VLAN configuration etc.

· Perform configuration of network equipment such as firewalls and wireless access points

· Ability to lift at least 30 pounds and climb stairs or ladders required

· Valid driver’s license and ability to pass background check required

· 2-3+ years of experience in an IT help desk, system admin or network technician role preferred.

Schedule and pay

Position is full time Monday-Friday 8-5. Some evening work may be required for system maintenance activities. IT staff are on rotating afterhours on-call for emergency service. Work is a mix of remote support from our Moraine office and on-site work at customer locations. Full-time staff are eligible for benefits such as health, dental, vision insurance, 401k, occasional work from home and paid time off after 90 days. Starting pay range is a salary based on $27-31 per hour. Pay raises are determined by overall performance and customer satisfaction reports.

Annual bonuses determined by employee performance and longevity with the company as well as MNI’s performance as a whole.

Transportation

Reliable transportation required. Company vehicles are provided when available; personal vehicle mileage is reimbursed at the standard IRS rate when used for business purposes. The majority of MNI customers are within 45 minutes of MNI HQ.

About MNI

MNI is a managed service provider offering IT support and network administration to small businesses, schools and non-profits. MNI has been in operation for over 20 years and is anticipating accelerated growth over the next few years.

Pay: $27.00 - $31.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Application Question(s):

• Please list any network equipment brands you have experience managing.

Education:

• Associate (Preferred)

Experience:

• Microsoft Windows Server: 2 years (Preferred)

Work Location: In person