Remote IT Support Engineer Jobs
Remote IT Support Engineer jobs are in active demand across the U.S., with remote-first companies and distributed teams hiring for roles in software, healthcare, fintech, and managed services. Employers hiring remotely right now include Gritter Francona, Arganteal, and Enterprise Mobility. See the openings below and apply to the ones that match your experience.
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Showing 5 of 262+ Remote IT Support Engineer jobs
About us
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.
Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.
We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package.
IT Support Specialist - REMOTE - Part-Time - MONDAY ONLY!
We are seeking a part-time IT Support Specialist to provide Tier 1 service desk support for MONDAYS in a high-volume enterprise IT environment. This role serves as the first point of contact for end users and is responsible for responding to incoming support calls and self-service tickets, troubleshooting basic hardware, software, network, access, and endpoint issues, documenting incidents, and escalating unresolved issues to the appropriate technical teams.
The ideal candidate has strong customer service skills, basic technical troubleshooting experience, and the ability to work accurately within ticketing or IT service management tools. This position requires clear communication, attention to detail, and a professional approach to supporting end users in a fast-paced service desk setting.
Responsibilities
- Respond to inbound service desk calls and self-service support tickets.
- Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues.
- Document issue details, troubleshooting steps, and resolution status in a ticketing system.
- Use prior records and problem-solving skills to help identify root causes.
- Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams.
- Provide timely, accurate, and professional support to end users.
- Support full-time service desk coverage requirements.
Minimum Qualifications
- High school diploma or equivalent.
- At least 1 year of related customer service, call center, help desk, or IT support experience.
- Ability to meet applicable public trust or suitability requirements.
- Basic knowledge of end-user hardware, software, networking, and access support.
- Strong communication, customer service, and documentation skills.
Preferred Qualifications
- Experience in a help desk, call center, or enterprise service desk environment.
- Familiarity with Windows and Mac operating systems.
- Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote access.
- Experience using ticketing or ITSM tools such as ServiceNow or similar platforms.
- Demonstrated ability to resolve issues efficiently and escalate appropriately.
If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!
Benefits at Itero Group
At Itero Group, we're proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
- Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs.
- Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
- Retirement Savings: 401(k) plan with company match and auto-enrollment.
- Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
- Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
- Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.
Join us and enjoy a benefits package designed with you in mind!
Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.
About us
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.
Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.
We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package.
IT Support Specialist - REMOTE - Part-Time - MONDAY ONLY!
We are seeking a part-time IT Support Specialist to provide Tier 1 service desk support for MONDAYS in a high-volume enterprise IT environment. This role serves as the first point of contact for end users and is responsible for responding to incoming support calls and self-service tickets, troubleshooting basic hardware, software, network, access, and endpoint issues, documenting incidents, and escalating unresolved issues to the appropriate technical teams.
The ideal candidate has strong customer service skills, basic technical troubleshooting experience, and the ability to work accurately within ticketing or IT service management tools. This position requires clear communication, attention to detail, and a professional approach to supporting end users in a fast-paced service desk setting.
Responsibilities
- Respond to inbound service desk calls and self-service support tickets.
- Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues.
- Document issue details, troubleshooting steps, and resolution status in a ticketing system.
- Use prior records and problem-solving skills to help identify root causes.
- Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams.
- Provide timely, accurate, and professional support to end users.
- Support full-time service desk coverage requirements.
Minimum Qualifications
- High school diploma or equivalent.
- At least 1 year of related customer service, call center, help desk, or IT support experience.
- Ability to meet applicable public trust or suitability requirements.
- Basic knowledge of end-user hardware, software, networking, and access support.
- Strong communication, customer service, and documentation skills.
Preferred Qualifications
- Experience in a help desk, call center, or enterprise service desk environment.
- Familiarity with Windows and Mac operating systems.
- Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote access.
- Experience using ticketing or ITSM tools such as ServiceNow or similar platforms.
- Demonstrated ability to resolve issues efficiently and escalate appropriately.
If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!
Benefits at Itero Group
At Itero Group, we're proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
- Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs.
- Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
- Retirement Savings: 401(k) plan with company match and auto-enrollment.
- Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
- Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
- Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.
Join us and enjoy a benefits package designed with you in mind!
Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.
See All 262+ Remote IT Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote IT Support Engineer Job Market
Who's Hiring
- Gritter Francona10
- Arganteal9A
- Enterprise Mobility6
- Conduent5
- Viant Medical4
Top Industries Hiring
- Technology & Software43
- Healthcare & Medical Services22
- Consulting & Professional Services19
- Medical Devices9
- Manufacturing7
What Employers Look For
The qualifications that appear most often in remote IT support engineer jobs.
- CompTIA A+ or equivalent hardware and software troubleshooting certification
- Experience supporting Windows and macOS endpoints in a corporate environment
- Proficiency with ticketing systems such as ServiceNow, Jira Service Management, or Zendesk
- Knowledge of Active Directory, user account management, and group policy administration
- Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, and VPN configuration
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Remote IT Support Engineer Job Search
Apply early to remote roles that fit
Migrate Mate lists remote it support engineer openings from across the U.S. in one place. Search for roles that match your experience level and tech stack, then apply directly. Remote positions fill faster than on-site ones, so early applications make a difference.
Document your remote setup and workflow
Remote employers want to know you can work without supervision. List your home lab equipment, ticketing tools you've used like Jira or Zendesk, and any remote-access platforms such as TeamViewer or AnyDesk. Concrete details signal readiness more than generic claims about independence.
Lead with async communication examples
Remote it support work runs on written communication. Highlight times you diagnosed and resolved issues over chat, email, or a ticketing system without a phone call. Employers hiring for distributed teams look for candidates who write clearly under pressure and document solutions for future reference.
Target remote-first company job pages directly
Companies built around distributed teams post remote it support openings on their own careers pages before anywhere else. Search for managed service providers, SaaS companies, and remote-first tech firms by name and check their listings weekly. Applying through the source cuts out delays.
Prepare for async and video-based technical screens
Remote interviews for it support engineer roles often include a take-home troubleshooting scenario or a recorded video response before any live call. Practice walking through a technical problem in writing or on camera so your reasoning is clear, structured, and easy to follow without back-and-forth.
Remote IT Support Engineer Jobs: Frequently Asked Questions
How do I get a remote it support engineer job?
Remote it support engineer roles go to candidates who can demonstrate they work well without direct oversight. Remote-first companies and distributed-team employers screen heavily for written communication, since most troubleshooting happens over chat and ticketing systems rather than in person. Certifications like CompTIA A+, Network+, or ITIL signal technical readiness, while a home lab or documented self-managed projects show you can operate independently from day one.
Which companies hire remote it support engineers?
Remote it support engineer roles are posted by Gritter Francona, Arganteal, and Enterprise Mobility and others right now, based on current remote listings on Migrate Mate as of June 2026. Remote-first software companies, managed service providers, and distributed enterprise teams across fintech and healthcare are among the most consistent hirers for this role.
Can you get a remote it support engineer job with no experience?
Yes, but remote entry-level it support roles are harder to land because you're expected to troubleshoot independently without a senior engineer nearby. Small remote-first startups and managed service providers are the most likely to hire candidates without a formal background. A home lab, a CompTIA A+ certification, and a history of resolving real technical problems, even for friends or community organizations, can substitute for paid experience.
Do you need a degree for remote it support engineer jobs?
Not always. Many remote employers weigh certifications, practical skills, and demonstrated problem-solving over a four-year degree for it support engineer roles. CompTIA A+, Network+, and Microsoft certifications carry real weight. Candidates who can show they've resolved hardware, software, or connectivity issues in a documented, structured way often compete equally with degree holders for remote positions.
Which industries hire the most remote it support engineers?
Most remote it support engineer openings sit in Technology & Software, Healthcare & Medical Services, and Consulting & Professional Services, per current remote listings on Migrate Mate as of June 2026. These sectors rely on distributed teams spread across time zones, making remote it support a practical necessity rather than a perk.
See All 262+ Remote IT Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
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