Remote Operations Support Analyst Jobs
Remote operations support analyst jobs are open across the U.S. in sectors like technology, financial services, healthcare administration, and logistics, where distributed teams rely on operations analysts to keep workflows running. Remote-first companies and large enterprises with distributed operations are among the employers hiring right now, including Two Harbors Investment, HARVEY, and NuvemRx, across roles from entry-level support to senior analyst positions. Scan the live roles below and apply to whichever ones fit.
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Initial Posting Date:
11/09/2026Application Deadline:
11/16/2026Agency:
Department of Human ServicesSalary Range:
$4,519 - $6,904Position Type:
EmployeePosition Title:
eXPRS Technical Support Specialist 1 (Operations and Policy Analyst 1)Job Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! Solving little mysteries every day is what we do at the Office of Developmental Disabilities Services (ODDS), Provider Administration Unit, Technical Assistance Unit. We provide technical support to eXPRS end users including people who receive service and their families, personal support workers and agency and foster providers. If you enjoy fast paced sleuthing where no two days are the same, providing excellent customer service, working from home, and the opportunity to grow your career, apply today!
Note: A cover letter is required, (please limit it to only two pages.) Failure to submit the required cover letter will result in disqualification of your application.
To review the full list of duties and responsibilities, please click here to view the Position Description (PD).
Summary of Duties
The Office of Developmental Disabilities Services (ODDS) provides opportunities to link services for Oregonians who are elderly or who have physical, intellectual, or developmental disabilities. ODDS oversees an array of services including but not limited to residential, in home, employment, family support, crisis, and case management delivered through a state field structure or agreements with county governments or subcontracted agencies.
This position is in the Technical Assistance Unit (TAU) of the Oregon Developmental Disabilities Services (ODDS) Provider Administration Unit. The ODDS Provider Administration Unit works together with the community to show understanding and guidance through the Developmental Disabilities payment process. We also support the information technology used by ODDS Programs and staff through the Technical Assistance Unit. The systems are designed to ensure the Program's mission/goals/programs and business practices are supported by information technology and for ensuring providers are paid accurately and timely.
As an eXPRS Technical Support Specialist 1, you will:
- Provide technical expertise and support to eXPRS end users including monitoring and filtering eXPRS Service Desk tickets.
- Gather and analyze information about the user’s issues and needs and determine best way or person to resolve the problem.
- Provide a primary support role for the technical coding of ODDS Enrollment and Eligibilities (DDEE).
- Provide insight and feedback on application enhancements as well as provide end user testing during application development.
- Provide excellent customer service both in writing and verbally to all levels of system users.
- Perform ticket routing and escalation to Tier 2 level support.
- Provide waiver eligibility case coding expertise to business partners.
- Use the information submitted by community business partners, determine the appropriate service eligibility waiver coding and waiver coding dates for individuals with developmental disabilities.
- Follow recommend course of action and policy from ODDS policy, correct waiver or service eligibility coding conflicts or other issues impacting service authorizations.
- Facilitate in answering additional questions and concerns that have increased due to the Agency With Choice (AWC) program from Senate Bill 1521.
Minimum Qualifications
Three years of professional-level evaluative, analytical, and planning work experience.
Education in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or health, human, or social services, or similar degree will substitute for experience based on the following:
- Associate’s degree in any of the listed areas substitutes for 18 months of experience.
- Bachelor's degree in any of the listed areas substitutes for three (3) years of experience.
Essential Attributes
We are looking for candidates with:
- Attention to detail for following directions, creating grammatically correct documents, maintaining consistency throughout processes and procedures, tracking systems and services, etc.
- Experience working independently with minimal direction and responding appropriately to situations that require immediate attention.
- Experience using time management, organization, and prioritization skills to manage multiple tasks at varying stages, meet competing deadlines, and work effectively in a fast-paced environment with frequent interruptions.
- Experience demonstrating a highly collaborative demeanor, working with others to solve problems, and contributing to the team’s success.
- Experience providing customer service through written and verbal communication while remaining courteous, patient, and supportive to customers.
- Experience working with eXPRS.
Preferred attributes
This attribute is not required to be competitive; it is a plus:
- Experience providing technical assistance to a variety of individuals.
Attention all candidates! A cover letter is required, (please limit it to only two pages.) Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Failure to submit the required cover letter will result in disqualification of your application.
- Please upload a resume or complete the work history profile. Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range during the Equal Pay Assessment (previously known as Pay Equity Assessment). If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover may be uploaded in the Resume/CV field on the online application. After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
- The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
- The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
- The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.
Working Conditions
- Your typical work schedule will be Monday – Friday, 8:00 a.m. – 5:00 p.m. Pacific Standard Time (PST).
- Working remotely will be considered in filling this position. Your official workstation will be at our Salem office but the opportunity for remote work at a local office or other remote location will be considered depending on work performance and business need. The ability to report to Salem is required when business or operational needs are dependent on onsite activities.
- A daily and monthly goal will be communicated to staff and will be expected to be met to continue remote work. If staff cannot maintain monthly goals or metrics, a hybrid or in-office work may be required to continue.
- Scope and priority of projects must be intensely monitored, and frequent adjustments are required.
- You will work in a high-volume work environment, with frequently changing priorities.
- You will work directly with service providers and contractors, who are at times may be highly distressed.
- Due to ever-changing priorities, you will continually need to make changes to task scheduling and workload requirements.
- You must adapt quickly to business procedure evolution and ever-changing system and program needs.
Background Checks and Requirements
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans’ and Oregon National Guard preference:
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
- Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans, Disabled Veterans & Servicemember Preference Resources & Information.
General Information
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.
- The salary listed is the non-PERS qualifying salary range (AA-Rate). If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95% (AP-Rate). Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.
Contact Information
We invite you to contact the ADA.DHS@dhsoha.state.or.us for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Dereen Jalal. If you contact the recruiter, please include the job requisition number: REQ-209422.
- Email: Dereen.Jalal@odhs.oregon.gov
- Phone (call or text): 503-910-7744
See All 7 Remote Operations Support Analyst Jobs
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Find JobsRemote Operations Support Analyst Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote operations support analyst jobs.
- Bachelor's degree in business, information systems, or a related field
- Proficiency with ticketing or workflow management platforms such as ServiceNow or Jira
- Experience analyzing operational data and producing reports in Excel or similar tools
- Strong written and verbal communication skills for cross-functional coordination
- Familiarity with process documentation, standard operating procedures, or quality assurance workflows
- ITIL Foundation certification or equivalent service management knowledge preferred
Tips for Your Remote Operations Support Analyst Job Search
Apply early to remote roles that fit
Migrate Mate lists remote operations support analyst openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Show async communication skills upfront
Remote operations support analysts live in written communication. Rewrite your resume bullets to highlight documentation you've created, async updates you've owned, or cross-functional coordination you've run entirely through written channels, not just meetings.
Demonstrate proficiency with operations tools
Remote employers screen for fluency in tools like Jira, Asana, Confluence, Salesforce, or Tableau before the first call. List the specific platforms you've used in your work history and name them in your application materials exactly as hiring managers search for them.
Prepare for remote-specific interview questions
Remote operations support interviews routinely include questions about how you manage competing priorities without a manager nearby, how you document decisions for distributed teammates, and how you flag blockers early. Prepare concrete examples that show independent judgment, not just task completion.
Remote Operations Support Analyst Jobs: Frequently Asked Questions
How do I get a remote operations support analyst job?
Target companies that run distributed operations or are remote-first, since those employers are most likely to hire operations support analysts without requiring an office presence. Remote hiring managers screen heavily for written communication, self-direction, and comfort with async collaboration tools like Slack, Jira, or Confluence. Candidates who can show they've managed workflows, documented processes, or resolved operational issues independently have a clear edge over those with only supervised, in-office experience.
Which companies hire remote operations support analysts?
Companies hiring remote operations support analysts right now include Two Harbors Investment, HARVEY, and NuvemRx, based on current remote listings on Migrate Mate as of November 2026. Remote openings for this role are most common at remote-first technology firms, distributed financial services companies, and healthcare organizations that manage operations teams across multiple time zones.
Can you get a remote operations support analyst job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to work independently from day one with minimal hand-holding. Companies that hire entry-level remote operations support analysts tend to be mid-size SaaS firms or operations-heavy startups that value process documentation skills and familiarity with workflow tools over years of tenure. A portfolio showing you've built a process, coordinated a project, or improved an operational system, even outside formal employment, opens more doors than a resume gap.
Do you need a degree for remote operations support analyst jobs?
Not always. Many remote employers care more about demonstrated ability to manage workflows, communicate clearly in writing, and use operations tools than about a specific credential. Candidates without a degree who can show practical results, such as process improvements, system migrations, or cross-functional coordination, compete effectively. A degree in business, operations management, or a related field still helps at larger organizations, but it's rarely the deciding factor for remote roles at growth-stage companies.
Which industries hire the most remote operations support analysts?
The sectors hiring the most remote operations support analysts are Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These industries rely heavily on distributed teams that need operations support analysts to coordinate processes, manage data, and keep cross-functional workflows moving without a centralized office.
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