Remote Production Support Manager Jobs
Remote production support manager jobs are open across the U.S. at remote-first firms and distributed engineering teams in sectors like fintech, SaaS, healthcare IT, and enterprise software. Employers hiring remotely right now include Matrix Medical Network, SAIC, and BV Teck. Find a role that fits below and apply directly.
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Dexian Government Solutions is recruiting for a Production Support Engineer-Associate to remotely support our EPA ICIS contract in Washington, D.C.
Location: Fulltime Remote
Position Summary:
The selected candidate will provide hands-on technical support for enterprise applications, including monitoring production processes, troubleshooting application issues, investigating system errors, and assisting with defect resolution and software deployments.
This role will collaborate with developers, systems engineers, and quality assurance personnel to maintain application stability, support timely resolution of production issues, and ensure continuity of ICIS operations. The ideal candidate will have foundational experience with Java, SQL, Linux, and enterprise application support, with a willingness to develop additional technical skills under senior engineering guidance.
Position Requirements:
- Monitor and support ICIS production applications, scheduled processes, and system interfaces to identify and resolve operational issues.
- Investigate application errors, failed batch processes, data discrepancies, and production incidents.
- Assist with troubleshooting Java-based applications, Oracle databases, SQL queries, and WebLogic environments.
- Support production deployments, application upgrades, defect corrections, and post-release validation.
- Analyze application logs, identify recurring issues, and escalate complex problems to senior developers and systems engineers.
- Execute approved scripts, SQL queries, and routine data corrections under appropriate technical oversight.
- Document incidents, troubleshooting activities, resolutions, and operational procedures using Jira, Confluence, and other approved tools.
- Collaborate with developers, QA personnel, and infrastructure teams to maintain application stability and support timely issue resolution.
Required Qualifications:
- 1-3 years of experience in application development, application support, or production support.
- Foundational knowledge of Java or another object-oriented programming language.
- Working knowledge of SQL and relational databases.
- Experience troubleshooting application errors and reviewing logs.
- Familiarity with Linux environments and basic command-line operations.
- Understanding of software development, testing, and deployment processes.
- Strong analytical, troubleshooting, and communication skills.
- A Public Trust is Required to Start.
Preferred Qualifications:
- Experience supporting Java/J2EE enterprise applications.
- Familiarity with Oracle databases, PL/SQL, and WebLogic.
- Experience with batch processing, scheduled jobs, or electronic data exchanges.
- Familiarity with Jira, Confluence, or comparable issue-tracking tools.
- Experience with AWS or enterprise Linux environments.
- Familiarity with SAP Business Objects.
- Experience supporting federal government applications.
Education:
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related discipline, or equivalent relevant experience.
Company Description
Dexian Government Solutions is an award-winning ISO 9001:2015 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.
http://Lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf
#DICE
#LI-LM1
Dexian Government Solutions is recruiting for a Production Support Engineer-Associate to remotely support our EPA ICIS contract in Washington, D.C.
Location: Fulltime Remote
Position Summary:
The selected candidate will provide hands-on technical support for enterprise applications, including monitoring production processes, troubleshooting application issues, investigating system errors, and assisting with defect resolution and software deployments.
This role will collaborate with developers, systems engineers, and quality assurance personnel to maintain application stability, support timely resolution of production issues, and ensure continuity of ICIS operations. The ideal candidate will have foundational experience with Java, SQL, Linux, and enterprise application support, with a willingness to develop additional technical skills under senior engineering guidance.
Position Requirements:
- Monitor and support ICIS production applications, scheduled processes, and system interfaces to identify and resolve operational issues.
- Investigate application errors, failed batch processes, data discrepancies, and production incidents.
- Assist with troubleshooting Java-based applications, Oracle databases, SQL queries, and WebLogic environments.
- Support production deployments, application upgrades, defect corrections, and post-release validation.
- Analyze application logs, identify recurring issues, and escalate complex problems to senior developers and systems engineers.
- Execute approved scripts, SQL queries, and routine data corrections under appropriate technical oversight.
- Document incidents, troubleshooting activities, resolutions, and operational procedures using Jira, Confluence, and other approved tools.
- Collaborate with developers, QA personnel, and infrastructure teams to maintain application stability and support timely issue resolution.
Required Qualifications:
- 1-3 years of experience in application development, application support, or production support.
- Foundational knowledge of Java or another object-oriented programming language.
- Working knowledge of SQL and relational databases.
- Experience troubleshooting application errors and reviewing logs.
- Familiarity with Linux environments and basic command-line operations.
- Understanding of software development, testing, and deployment processes.
- Strong analytical, troubleshooting, and communication skills.
- A Public Trust is Required to Start.
Preferred Qualifications:
- Experience supporting Java/J2EE enterprise applications.
- Familiarity with Oracle databases, PL/SQL, and WebLogic.
- Experience with batch processing, scheduled jobs, or electronic data exchanges.
- Familiarity with Jira, Confluence, or comparable issue-tracking tools.
- Experience with AWS or enterprise Linux environments.
- Familiarity with SAP Business Objects.
- Experience supporting federal government applications.
Education:
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related discipline, or equivalent relevant experience.
Company Description
Dexian Government Solutions is an award-winning ISO 9001:2015 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.
http://Lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf
#DICE
#LI-LM1
See All 15 Remote Production Support Manager Jobs
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Find JobsRemote Production Support Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote production support manager jobs.
- 5+ years of experience in IT operations, production support, or application support roles
- Proficiency with ITSM platforms such as ServiceNow or Jira Service Management
- Demonstrated experience managing SLAs, incident response, and root cause analysis
- Familiarity with monitoring and observability tools such as Splunk, Dynatrace, or PagerDuty
- ITIL Foundation certification or equivalent process management knowledge
- Bachelor's degree in computer science, information systems, or a related technical field
Tips for Your Remote Production Support Manager Job Search
Signal async communication skills upfront
Remote production support managers live in written handoffs, incident channels, and async post-mortems. Your resume and cover letter should use precise, incident-aware language that shows you can communicate status and escalations clearly without a phone call.
Highlight distributed incident response tools
Name the specific tools you've used for remote on-call work: PagerDuty, Opsgenie, Datadog, Grafana, Jira Service Management. Remote employers screen for hands-on familiarity with these platforms, not just general production support experience.
Apply early to remote roles that fit
Migrate Mate lists remote production support manager openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through non-remote listings.
Prepare for the remote incident simulation interview
Many distributed teams run a live or async scenario where you walk through triaging a production incident remotely. Practice narrating your decision-making process in writing, since remote interviewers want to see how you think and communicate under pressure without in-person cues.
Remote Production Support Manager Jobs: Frequently Asked Questions
How do I get a remote production support manager job?
Remote production support manager roles go to candidates who can demonstrate self-direction, strong asynchronous written communication, and the ability to triage incidents without in-person escalation paths. Remote employers specifically screen for experience coordinating across time zones, using distributed incident management tools, and running post-mortems asynchronously. Highlighting those skills clearly on your resume gives you an edge over candidates with identical technical backgrounds.
Which companies hire remote production support managers?
Remote production support manager roles are posted by Matrix Medical Network, SAIC, and BV Teck and others right now, based on current remote listings on Migrate Mate as of November 2026. Remote-first SaaS companies, fintech platforms, and enterprise software firms are the most consistent hirers of this role across distributed teams.
Can you get a remote production support manager job with no experience?
Yes, but remote entry-level openings in this role are harder to land because employers expect you to operate independently from day one without on-site mentorship. Your best path is through remote-first startups and smaller SaaS teams, where you can show incident response contributions from prior support or operations roles, document personal on-call projects, or earn certifications like ITIL to demonstrate process knowledge before formal management experience.
Do you need a degree for remote production support manager jobs?
Not always. Many remote employers prioritize demonstrated incident management experience, familiarity with observability and ticketing tools, and a record of leading production response efforts over a formal degree. A strong portfolio showing how you've managed outages, reduced MTTR, or coordinated distributed support teams carries real weight, particularly at remote-first technology companies.
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