Remote Retention Specialist Jobs
Remote retention specialist jobs are open across the U.S. at remote-first firms, distributed SaaS companies, and subscription-based businesses that need dedicated specialists to reduce churn and build long-term customer loyalty. Employers hiring remotely right now include Yelp, State Farm, and Beyond Finance. Find a role that fits below and apply directly.
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AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
The Retention Specialist is a creative thinker and customer service advocate who will spend their day answering inbound calls from patients wishing to cancel their service with ExactCare. The patient’s concerns will be heard and positive actions will be taken by the Patient Retention Specialist to resolve the issue, with the goal being to retain the patient. When inbound calls are not active, outbound calls are being placed to previous patients inquiring if they would like to return to ExactCare.
Responsibilities
- Answering inbound calls from ExactCare’s existing patient base.
- Assisting with general inquiries, making payments, and questions regarding claims.
- Handling patient concerns and escalating issues as needed, ensuring all efforts are made to retain existing patients.
- Maintaining a consistently positive attitude and patient first approach to deliver stellar service to all patients.
- Maintaining current knowledge of products and services offered.
- Embody AnewHealth’s Core Values in all communications and interactions.
- Other duties as assigned.
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- High school diploma /GED required.
Experience
- Must be 18+ years of age.
- 1+ years of experience in collections activities or customer service.
- Experience in a high volume, phone-based environment.
Skills & Abilities
- Strong attention to detail and accuracy.
- Strong prioritization and organizational skills.
- Ability to use multiple software programs.
- Maintain a high degree of confidentiality on behalf of patients.
- Passion to help people and enrich their lives.
Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.
Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
Travel: Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.
This is a remote position.
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
The Retention Specialist is a creative thinker and customer service advocate who will spend their day answering inbound calls from patients wishing to cancel their service with ExactCare. The patient’s concerns will be heard and positive actions will be taken by the Patient Retention Specialist to resolve the issue, with the goal being to retain the patient. When inbound calls are not active, outbound calls are being placed to previous patients inquiring if they would like to return to ExactCare.
Responsibilities
- Answering inbound calls from ExactCare’s existing patient base.
- Assisting with general inquiries, making payments, and questions regarding claims.
- Handling patient concerns and escalating issues as needed, ensuring all efforts are made to retain existing patients.
- Maintaining a consistently positive attitude and patient first approach to deliver stellar service to all patients.
- Maintaining current knowledge of products and services offered.
- Embody AnewHealth’s Core Values in all communications and interactions.
- Other duties as assigned.
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- High school diploma /GED required.
Experience
- Must be 18+ years of age.
- 1+ years of experience in collections activities or customer service.
- Experience in a high volume, phone-based environment.
Skills & Abilities
- Strong attention to detail and accuracy.
- Strong prioritization and organizational skills.
- Ability to use multiple software programs.
- Maintain a high degree of confidentiality on behalf of patients.
- Passion to help people and enrich their lives.
Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.
Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
Travel: Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.
This is a remote position.
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
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Find JobsRemote Retention Specialist Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote retention specialist jobs.
- 2-4 years of customer service, account management, or retention experience
- Proficiency with CRM platforms such as Salesforce or similar tools
- Demonstrated ability to handle objections and de-escalate customer concerns
- Strong verbal communication skills for inbound and outbound customer contact
- Experience analyzing churn data or customer behavior to prioritize outreach
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Remote Retention Specialist Job Search
Apply early to remote roles that fit
Migrate Mate lists remote retention specialist openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Show async communication skills upfront
Remote retention specialist hiring managers screen for written clarity early. Use your cover letter and application to demonstrate that you can communicate a customer problem, a retention strategy, and a resolution outcome entirely in writing, without a phone call to fill in the gaps.
Document your retention outcomes concretely
Remote employers can't observe your work, so your resume needs to do the showing. Quantify churn reduced, customers retained, or renewal rates improved. Specific numbers from past roles or projects carry more weight than process descriptions when you're not in the room.
Target companies with distributed customer teams
Remote retention specialist roles are most stable at companies that have already built distributed customer success infrastructure. Look for postings that mention tools like Salesforce, HubSpot, Gainsight, or Intercom, which signal an operation built for remote coordination rather than one adapting reluctantly.
Remote Retention Specialist Jobs: Frequently Asked Questions
How do I get a remote retention specialist job?
Remote retention specialist roles go to candidates who can demonstrate self-direction, strong written communication, and measurable results without in-person oversight. Subscription software companies, fintech platforms, and digital health firms are among the most active remote hirers. What gives you an edge is showing concrete outcomes, churn reduction numbers, and comfort with async collaboration tools like Slack, CRMs, and customer success platforms.
Which companies hire remote retention specialists?
Employers currently hiring remote retention specialists include Yelp, State Farm, and Beyond Finance, per current remote listings on Migrate Mate as of November 2026. Remote-first SaaS companies, subscription e-commerce brands, and distributed customer success teams are among the most consistent hirers of this role.
Can you get a remote retention specialist job with no experience?
Yes, but remote entry-level retention roles are competitive because employers expect you to work independently from day one with minimal hand-holding. Entry paths include customer support roles at remote-first companies, volunteer churn analysis projects, or freelance customer success work. Showing familiarity with CRM tools and writing a strong async communication sample helps open doors when experience is thin.
Do you need a degree for remote retention specialist jobs?
Not always. Remote employers in this role weigh demonstrated results, CRM proficiency, and communication skills heavily alongside or instead of a degree. Candidates who can point to specific retention outcomes, reduced churn percentages, or customer lifecycle work often compete effectively against degree holders, especially at remote-first companies that evaluate performance over credentials.
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