Remote Sales and Service Technician Jobs
Remote Sales and Service Technician jobs are open across the U.S. in sectors like software, medical devices, industrial equipment, and telecommunications, where distributed teams rely on technically skilled reps who can support and sell without being on-site. Companies hiring remotely right now include New York City Department of Health and Mental Hygiene, NVIDIA, and BetterHelp. See the openings below and apply to the ones that match your experience.
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RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 92% of the Fortune 100. The company’s proprietary technology, advanced data analytics and established expertise fuel organizational decision-making, from strategy through execution. With operations in 30 countries and over 35,000 employees, global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
Job Description
This role reports to the Director of Paper Services on the Direct Materials Procurement team and will be responsible for developing category strategies supporting our packaging, retail, and commercial print plants. This role will work closely with business stakeholders to understand business priorities to develop and execute category strategies to reduce total cost of ownership and ensure supply continuity.
Responsibilities:
- Responsible for developing, communicating and implementing strategies for assigned categories
- Build relationships to partner with key internal stakeholders to understand strategic direction and business priorities in order to develop and execute effective strategies to achieve business objectives
- Achieve business requirements while effectively capturing value (i.e. cost improvements, risk mitigation, supply continuity, cost avoidance, process improvements, supplier management)
- Develop and sustain strategic relationships with key suppliers
- Research, evaluate and qualify new suppliers as business needs require and to ensure competitive advantages
- Evaluate supplier core competencies and competitive positioning using cost models and benchmarking tools
- Ability to conduct successful market analysis, sourcing events, negotiations, and contract execution
- Negotiate supplier agreements with Key Performance Indicators (KPI), Service Level Agreements (SLA), appropriate price protection, and continuous improvement efficiencies
- Additional responsibilities as required to achieve business objectives
Qualifications
- 5+ years of strategic experience in direct materials procurement required
- An in-depth knowledge of folding carton board and substrate (plastics) applications and specifications required
- Bachelor degree in business management or supply chain required
- Demonstrated ability to build strategic partnerships and collaborate across multiple internal teams and with suppliers
- Project management experience with high volume throughput
- Demonstrated ability to analyze data and identify potential opportunities that align with strategies
- Excellent communication skills with ability to respond to sensitive issues with professionalism
- Proficient in Google (Docs, Sheets, Slides) and MS Office applications (Word, Excel, PowerPoint)
- Able to travel occasionally as needed to support business requirements
- Familiarity with specific grades and calipers: SBS (Solid Bleached Sulfate), CUK/SUS (Coated Unbleached Kraft), CRB/WLC (Recycled Board), containerboard, and synthetic/rigid plastic substrates (polystyrene, polypropylene, PET, PVC).
- Understanding of mill vs. merchant/converter distribution dynamics, lead times, allocation management, and converting plant yield/waste factors.
- Experience establishing and running formal Quarterly Business Reviews (QBRs), supplier scorecards
- Collaboration with Plant Operations, Estimating and other key stakeholders
- Familiarity with enterprise ERP/MRP systems (e.g., SAP)
Additional Information
RRD's current salary range for this role is $78,700 to $125900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
#LI-CP
#Remote
RRD is an Equal Opportunity Employer, including disability/veterans
At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 92% of the Fortune 100. The company’s proprietary technology, advanced data analytics and established expertise fuel organizational decision-making, from strategy through execution. With operations in 30 countries and over 35,000 employees, global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
Job Description
This role reports to the Director of Paper Services on the Direct Materials Procurement team and will be responsible for developing category strategies supporting our packaging, retail, and commercial print plants. This role will work closely with business stakeholders to understand business priorities to develop and execute category strategies to reduce total cost of ownership and ensure supply continuity.
Responsibilities:
- Responsible for developing, communicating and implementing strategies for assigned categories
- Build relationships to partner with key internal stakeholders to understand strategic direction and business priorities in order to develop and execute effective strategies to achieve business objectives
- Achieve business requirements while effectively capturing value (i.e. cost improvements, risk mitigation, supply continuity, cost avoidance, process improvements, supplier management)
- Develop and sustain strategic relationships with key suppliers
- Research, evaluate and qualify new suppliers as business needs require and to ensure competitive advantages
- Evaluate supplier core competencies and competitive positioning using cost models and benchmarking tools
- Ability to conduct successful market analysis, sourcing events, negotiations, and contract execution
- Negotiate supplier agreements with Key Performance Indicators (KPI), Service Level Agreements (SLA), appropriate price protection, and continuous improvement efficiencies
- Additional responsibilities as required to achieve business objectives
Qualifications
- 5+ years of strategic experience in direct materials procurement required
- An in-depth knowledge of folding carton board and substrate (plastics) applications and specifications required
- Bachelor degree in business management or supply chain required
- Demonstrated ability to build strategic partnerships and collaborate across multiple internal teams and with suppliers
- Project management experience with high volume throughput
- Demonstrated ability to analyze data and identify potential opportunities that align with strategies
- Excellent communication skills with ability to respond to sensitive issues with professionalism
- Proficient in Google (Docs, Sheets, Slides) and MS Office applications (Word, Excel, PowerPoint)
- Able to travel occasionally as needed to support business requirements
- Familiarity with specific grades and calipers: SBS (Solid Bleached Sulfate), CUK/SUS (Coated Unbleached Kraft), CRB/WLC (Recycled Board), containerboard, and synthetic/rigid plastic substrates (polystyrene, polypropylene, PET, PVC).
- Understanding of mill vs. merchant/converter distribution dynamics, lead times, allocation management, and converting plant yield/waste factors.
- Experience establishing and running formal Quarterly Business Reviews (QBRs), supplier scorecards
- Collaboration with Plant Operations, Estimating and other key stakeholders
- Familiarity with enterprise ERP/MRP systems (e.g., SAP)
Additional Information
RRD's current salary range for this role is $78,700 to $125900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
#LI-CP
#Remote
RRD is an Equal Opportunity Employer, including disability/veterans
At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
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Find JobsRemote Sales and Service Technician Job Market
Who's Hiring
- New York City Department of Health and Mental Hygiene39
- NVIDIA31
- BetterHelp24
- Ability Builders Consulting24
- CooperSurgical21
Top Industries Hiring
- Technology & Software45
- Biotechnology & Pharmaceuticals31
- Healthcare & Medical Services29
- Insurance21
- Education13
What Employers Look For
The qualifications that appear most often in remote sales and service technician jobs.
- 1-3 years of field service or technical sales experience with mechanical or electronic equipment
- Valid driver's license and clean driving record for field territory coverage
- Ability to read and interpret technical manuals, wiring diagrams, and schematics
- Experience with CRM or service management software for work order tracking
- EPA 608 refrigerant certification or equivalent manufacturer certification preferred
- High school diploma or associate degree in electronics, HVAC, or a related technical field
Tips for Your Remote Sales and Service Technician Job Search
Show async communication skills upfront
Remote sales and service technician employers screen for written clarity early. Lead your resume and cover letter with examples of resolving customer issues or closing deals over email, chat, or ticketing systems, not just in person or over the phone.
Highlight remote diagnostic and CRM tools
Name the specific tools you use: CRM platforms like Salesforce or HubSpot, remote support software, video conferencing, and ticketing systems. Remote employers want to see you can manage pipelines and service cases without office infrastructure behind you.
Apply early to remote roles that fit
Migrate Mate lists remote sales and service technician openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Early applications on roles that are a strong fit consistently outperform late applications on long-shot postings.
Prepare for scenario-based remote interviews
Remote hiring managers often run structured scenario questions: how you would troubleshoot a customer issue over video, how you manage a stalled deal without an in-person visit. Rehearse these out loud so your answers are specific and confident on camera.
Remote Sales and Service Technician Jobs: Frequently Asked Questions
How do I get a remote sales and service technician job?
Target companies with distributed service teams, particularly in SaaS, medical devices, and industrial equipment, where remote technical roles are built into the hiring model. Remote employers screen for self-direction, clear written communication, and the ability to troubleshoot and close without in-person support. Demonstrating CRM fluency, remote diagnostics experience, and a history of hitting targets independently gives candidates a real edge.
Which companies hire remote sales and service technicians?
Employers currently hiring remote sales and service technicians include New York City Department of Health and Mental Hygiene, NVIDIA, and BetterHelp, per current remote listings on Migrate Mate as of November 2026. These tend to be remote-first firms, national distributors, and technology-driven service companies across sectors like medical devices, software, and industrial equipment that have structured their service and sales functions around distributed teams.
Can you get a remote sales and service technician job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to ramp up without hands-on supervision. Focus on companies that sell straightforward equipment or software with strong remote onboarding programs. Certifications in a relevant product category, demonstrated troubleshooting skills from personal projects, and clear written communication samples all help open the door when formal experience is thin.
Do you need a degree for remote sales and service technician jobs?
Not always. Many remote employers care more about product knowledge, technical aptitude, and a verifiable record of solving customer problems than a formal degree. Industry certifications, vocational training, and hands-on experience with specific equipment or software often carry as much weight, especially at companies that build their own onboarding programs around teachable technical skills.
Which industries hire the most remote sales and service technicians?
The sectors hiring the most remote sales and service technicians are Technology & Software, Biotechnology & Pharmaceuticals, and Healthcare & Medical Services, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed service and sales structures because their customer bases are geographically spread and their products require ongoing technical support that can be delivered effectively over phone, video, or remote diagnostic tools.
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