Remote Salesforce Architect Jobs
Remote Salesforce Architect jobs are open across the US at companies hiring remotely, from entry-level roles at remote-first startups to senior roles on large distributed teams, with employers like Crowe LLP, Cognizant, and Oscar Health hiring right now. See the openings below and apply to the ones that match your experience.
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INTRODUCTION
We are seeking an experienced AWS Connect & Salesforce Service Cloud Voice Architect to lead the design, implementation, and optimization of large-scale, cloud-based contact center solutions. The ideal candidate will possess deep expertise in AWS Connect, Salesforce Service Cloud Voice, and enterprise integration architectures, and will be responsible for defining end-to-end customer experience strategies and scalable technical solutions.
ROLE AND RESPONSIBILITIES
Key Responsibilities
Solution Architecture & Design
- Lead end-to-end architecture for AWS Connect integrated with Salesforce Service Cloud Voice
- Design scalable, secure, and high-availability contact center solutions
- Define architecture for:
- IVR/contact flows
- Voice, chat, and digital channels
- Omni-channel customer journeys
AWS Connect Architecture
- Design and implement:
- Advanced contact flows and routing strategies
- Routing profiles, queues, and workforce structures
- Architect integrations with:
- AWS Lambda
- Amazon Lex (voice/chat bots)
- Amazon S3, Kinesis, CloudWatch
- Design call recording, transcription, and analytics solutions
Salesforce Service Cloud Voice
- Architect Service Cloud Voice implementations:
- CTI integration with AWS Connect
- Screen pops, call controls, and agent workspace
- Design and optimize:
- Omni-Channel routing
- Case management workflows
- Service console and knowledge management
- Enable real-time integration between telephony and CRM
Integration & API Design
- Design and oversee integrations using:
- REST/SOAP APIs
- Middleware (MuleSoft, etc.)
- Ensure seamless data flow between:
- AWS Connect
- Salesforce
- External enterprise systems (CRM, ERP, databases)
Technical Leadership
- Provide architectural governance and best practices
- Lead technical design sessions and code reviews
- Mentor developers, engineers, and analysts
- Define standards for:
- Security
- Scalability
- Performance
Agile Delivery & Stakeholder Management
- Work closely with:
- Product owners
- Business stakeholders
- Delivery teams
- Drive Agile processes:
- Sprint planning
- Backlog prioritization
- Release planning
- Translate business requirements into technical architecture
Testing & Deployment Strategy
- Define testing strategy:
- SIT / UAT / performance testing
- Lead deployment planning:
- CI/CD pipelines
- Release management
- Ensure high system availability and minimal downtime
Monitoring, Reporting & Optimization
- Design monitoring solutions using:
- AWS CloudWatch
- Salesforce reporting
- Analyze KPIs:
- Call performance
- Agent efficiency
- Customer experience metrics
- Continuously optimize system performance and cost
BASIC QUALIFICATIONS
Required Skills & Experience
- 8–12+ years in contact center / CX architecture
- Strong hands-on experience with:
- AWS Connect (advanced level)
- Salesforce Service Cloud Voice
- Deep expertise in:
- IVR / contact flows
- CTI integration
- Omni-channel routing
- Strong knowledge of:
- AWS services (Lambda, Lex, S3, Kinesis, IAM)
- Salesforce platform (Service Cloud, Flows, Omni-Channel)
- Experience with:
- API design and integration patterns
- Middleware tools
- Strong understanding of:
- Cloud architecture principles
- Security and compliance
PREFERRED QUALIFICATIONS
- AWS Certifications:
- AWS Solutions Architect (Associate/Professional)
- Salesforce Certifications:
- Service Cloud Consultant
- Application/System Architect
- Experience with:
- AI/Voice bots (Amazon Lex or others)
- Analytics and reporting platforms
- Experience with large enterprise implementations
SALARY AND OTHER COMPENSATION
Applications will be accepted until 07/10/2026.
The annual salary for this position is between $130,000–$160,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
BENEFITS
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
DISCLAIMER
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
LI-CN1
IND123
INTRODUCTION
We are seeking an experienced AWS Connect & Salesforce Service Cloud Voice Architect to lead the design, implementation, and optimization of large-scale, cloud-based contact center solutions. The ideal candidate will possess deep expertise in AWS Connect, Salesforce Service Cloud Voice, and enterprise integration architectures, and will be responsible for defining end-to-end customer experience strategies and scalable technical solutions.
ROLE AND RESPONSIBILITIES
Key Responsibilities
Solution Architecture & Design
- Lead end-to-end architecture for AWS Connect integrated with Salesforce Service Cloud Voice
- Design scalable, secure, and high-availability contact center solutions
- Define architecture for:
- IVR/contact flows
- Voice, chat, and digital channels
- Omni-channel customer journeys
AWS Connect Architecture
- Design and implement:
- Advanced contact flows and routing strategies
- Routing profiles, queues, and workforce structures
- Architect integrations with:
- AWS Lambda
- Amazon Lex (voice/chat bots)
- Amazon S3, Kinesis, CloudWatch
- Design call recording, transcription, and analytics solutions
Salesforce Service Cloud Voice
- Architect Service Cloud Voice implementations:
- CTI integration with AWS Connect
- Screen pops, call controls, and agent workspace
- Design and optimize:
- Omni-Channel routing
- Case management workflows
- Service console and knowledge management
- Enable real-time integration between telephony and CRM
Integration & API Design
- Design and oversee integrations using:
- REST/SOAP APIs
- Middleware (MuleSoft, etc.)
- Ensure seamless data flow between:
- AWS Connect
- Salesforce
- External enterprise systems (CRM, ERP, databases)
Technical Leadership
- Provide architectural governance and best practices
- Lead technical design sessions and code reviews
- Mentor developers, engineers, and analysts
- Define standards for:
- Security
- Scalability
- Performance
Agile Delivery & Stakeholder Management
- Work closely with:
- Product owners
- Business stakeholders
- Delivery teams
- Drive Agile processes:
- Sprint planning
- Backlog prioritization
- Release planning
- Translate business requirements into technical architecture
Testing & Deployment Strategy
- Define testing strategy:
- SIT / UAT / performance testing
- Lead deployment planning:
- CI/CD pipelines
- Release management
- Ensure high system availability and minimal downtime
Monitoring, Reporting & Optimization
- Design monitoring solutions using:
- AWS CloudWatch
- Salesforce reporting
- Analyze KPIs:
- Call performance
- Agent efficiency
- Customer experience metrics
- Continuously optimize system performance and cost
BASIC QUALIFICATIONS
Required Skills & Experience
- 8–12+ years in contact center / CX architecture
- Strong hands-on experience with:
- AWS Connect (advanced level)
- Salesforce Service Cloud Voice
- Deep expertise in:
- IVR / contact flows
- CTI integration
- Omni-channel routing
- Strong knowledge of:
- AWS services (Lambda, Lex, S3, Kinesis, IAM)
- Salesforce platform (Service Cloud, Flows, Omni-Channel)
- Experience with:
- API design and integration patterns
- Middleware tools
- Strong understanding of:
- Cloud architecture principles
- Security and compliance
PREFERRED QUALIFICATIONS
- AWS Certifications:
- AWS Solutions Architect (Associate/Professional)
- Salesforce Certifications:
- Service Cloud Consultant
- Application/System Architect
- Experience with:
- AI/Voice bots (Amazon Lex or others)
- Analytics and reporting platforms
- Experience with large enterprise implementations
SALARY AND OTHER COMPENSATION
Applications will be accepted until 07/10/2026.
The annual salary for this position is between $130,000–$160,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
BENEFITS
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
DISCLAIMER
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
LI-CN1
IND123
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Find JobsRemote Salesforce Architect Job Market
Who's Hiring
- Crowe LLP17
- Cognizant4
- Oscar Health3
- Xoriant2
- Capgemini2
Top Industries Hiring
- Technology & Software21
- Insurance5
- Consulting & Professional Services4
- Manufacturing1
- Healthcare & Medical Services1
What Employers Look For
The qualifications that appear most often in remote salesforce architect jobs.
- Salesforce Application Architect or System Architect certification strongly preferred or required
- Five or more years of Salesforce platform experience including hands-on configuration and custom development
- Proven experience designing multi-org, multi-cloud, or large-scale enterprise Salesforce implementations
- Proficiency in Apex, Lightning Web Components, and Salesforce integration patterns such as REST and SOAP APIs
- Experience with MuleSoft, Heroku, or third-party middleware for enterprise system integration
- Bachelor's degree in computer science, information systems, or a related field, or equivalent experience
Tips for Your Remote Salesforce Architect Job Search
List certifications above your summary
Salesforce certifications like Application Architect, System Architect, and B2B Solution Architect carry significant weight in applicant tracking systems. Place them in a dedicated section near the top of your resume so they surface before a recruiter reads your work history.
Quantify org complexity, not just tasks
Hiring managers want to know the scale of what you've built. Replace vague bullets with specifics: number of integrated systems, user count, or data volumes you've architected for. This separates you from candidates who list the same tools without context.
Apply early to roles that fit
Migrate Mate lists salesforce architect openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by cloud specialization
Salesforce architect roles differ substantially by cloud focus. A posting for a Revenue Cloud architect requires a different emphasis than one for MuleSoft or Health Cloud. Search by specialization so your application materials are already aligned with the exact product area the employer needs.
Prepare a whiteboard design walkthrough
Many final-round interviews ask you to design a solution on the spot given a business scenario. Practice narrating your architectural decisions out loud, including the trade-offs you're choosing not to take. Interviewers evaluate reasoning, not just the diagram.
Negotiate scope before you negotiate salary
Clarify before accepting whether the role is hands-on configuration, pure advisory, or a mix. Architects brought in as advisors with no implementation authority often face friction. Asking this in the offer stage prevents a mismatch in the first 90 days.
Remote Salesforce Architect Jobs: Frequently Asked Questions
How do I get a remote salesforce architect job?
Target companies that already run distributed teams, since they hire remotely by default and know how to onboard someone they never meet in person. Remote salesforce architect employers screen hard for self-direction and clear written communication on top of the core skills, so show evidence you can own work without someone over your shoulder. Apply to the openings above that match your experience.
Which companies hire remote salesforce architects?
Employers currently hiring remote salesforce architects include Crowe LLP, Cognizant, and Oscar Health, per current remote listings on Migrate Mate as of June 2026. Remote-first firms and large companies running distributed teams post the most remote salesforce architect roles.
Can you get a remote salesforce architect job with no experience?
Yes, but it is harder than an on-site role, because remote work expects you to operate independently from the start. Entry-level remote salesforce architect openings do exist, especially at remote-first companies, and a portfolio of real work helps more than a long resume. Applying broadly to the roles that fit improves your odds.
Do you need a degree for remote salesforce architect jobs?
Not always. Many employers hire remote salesforce architects on demonstrated skills and prior work rather than a specific degree, though some larger companies still prefer one. Showing relevant results matters more than a credential for most remote salesforce architect roles.
Which industries hire the most remote salesforce architects?
Most remote salesforce architect openings sit in Technology & Software, Insurance, and Consulting & Professional Services, per current remote listings on Migrate Mate as of June 2026. These sectors run distributed teams and hire salesforce architects remotely most consistently.
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