Remote Senior Customer Marketing Manager Jobs
Remote Senior Customer Marketing Manager jobs are open across the U.S. in SaaS, fintech, e-commerce, and enterprise software, where distributed marketing teams routinely hire senior-level customer marketers to own lifecycle programs, advocacy, and retention strategy. Employers hiring remotely right now include Avalara, CaptivateIQ, and ProcessUnity. Find a role that fits below and apply directly.
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See related jobsAvalara is looking for a Senior Revenue Marketing Manager to own the post-sale marketing motion. This motion spans across our Mid-Market, SMB, and Emerging customer segments. These businesses have up to $500M in annual revenue, building compliance on the ERP and e-commerce platforms. We build our partner ecosystem around these platforms. This is a brand new opportunity and involves building the post-sale customer marketing motion from the ground up. This requires translating product usage data, account health, and whitespace signals into a disciplined strategy. The goal of this strategy is to drive cross-sell and upsell revenue across a high-volume customer base. Expanding within this customer segment is a top company priority in H2 and beyond — with revenue opportunity tied directly to the success of this motion.
This is a US-based, remote role reporting to the Senior Director, Revenue Marketing.
#LI-Remote
What Your Responsibilities Will Be:- You will build the customer marketing strategy and campaign architecture for MM/SMB/EMG from scratch. You will define how the team identifies whitespace, prioritizes expansion opportunity, and sequences the right plays across a high-volume customer base.
- You will identify the customer inflection points where cross-sell and upsell opportunity is highest. These points include ERP upgrades, new regulatory mandates, product adoption gaps, rapid business growth, and contract milestones. You will translate those signals into prioritized action plans and targeted campaigns.
- You will analyze existing customer touchpoints across the lifecycle, including emails, in-product moments, events, and partner interactions. This analysis will identify underutilized engagement opportunities, which you can then turn into actionable cross-sell and upsell plays.
- You will partner with Product Marketing to ensure campaign messaging connects each Avalara product's capabilities to the outcomes customers are navigating, while leveraging partner channels as an additional avenue to reach and influence the right accounts
- You will operate independently in meetings with Sales, Customer Success, and Marketing Operations — representing the marketing perspective, connecting whitespace insights to concrete action items, and managing execution through to delivery and measurement
- You will use tools like Marketo, Salesforce, 6sense, and Power BI to plan, launch, and optimize programs — tracking pipeline contribution and bookings performance with a clear ROI mindset
- 5+ years of B2B marketing experience in SaaS or technology, with an emphasis on demand generation or customer marketing for mid-market and SMB audiences
- Experience owning pipeline and bookings outcomes — not just campaign delivery — including building programs from scratch where the playbook doesn't yet exist
- Hands-on experience running high-volume, programmatic campaigns across a large customer base using tools such as Marketo, Salesforce, 6sense, and Power BI
- Familiarity with the mid-market technology landscape — including common ERP and accounting platforms — and an understanding of how those environments shape customer buying behavior and compliance needs
- Experience using AI tools to accelerate content creation, personalize campaigns, and optimize performance at scale
Pay Range Details
The base pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Colorado $136,400 - $225,000 (annually)
Washington $136,400 - $248,600 (annually)
California $136,400 - $272,500 (annually)
NYC $150,800 - $272,500 (annually)
The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual salary/wage may be based on various factors, such as geographic location, candidate experience and qualifications, as well as market and business considerations. This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee’s role.
- You’ll bring experience using AI and AI-related technologies, ready to thrive here.
- You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
- You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara:
We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Avalara is looking for a Senior Revenue Marketing Manager to own the post-sale marketing motion. This motion spans across our Mid-Market, SMB, and Emerging customer segments. These businesses have up to $500M in annual revenue, building compliance on the ERP and e-commerce platforms. We build our partner ecosystem around these platforms. This is a brand new opportunity and involves building the post-sale customer marketing motion from the ground up. This requires translating product usage data, account health, and whitespace signals into a disciplined strategy. The goal of this strategy is to drive cross-sell and upsell revenue across a high-volume customer base. Expanding within this customer segment is a top company priority in H2 and beyond — with revenue opportunity tied directly to the success of this motion.
This is a US-based, remote role reporting to the Senior Director, Revenue Marketing.
#LI-Remote
What Your Responsibilities Will Be:- You will build the customer marketing strategy and campaign architecture for MM/SMB/EMG from scratch. You will define how the team identifies whitespace, prioritizes expansion opportunity, and sequences the right plays across a high-volume customer base.
- You will identify the customer inflection points where cross-sell and upsell opportunity is highest. These points include ERP upgrades, new regulatory mandates, product adoption gaps, rapid business growth, and contract milestones. You will translate those signals into prioritized action plans and targeted campaigns.
- You will analyze existing customer touchpoints across the lifecycle, including emails, in-product moments, events, and partner interactions. This analysis will identify underutilized engagement opportunities, which you can then turn into actionable cross-sell and upsell plays.
- You will partner with Product Marketing to ensure campaign messaging connects each Avalara product's capabilities to the outcomes customers are navigating, while leveraging partner channels as an additional avenue to reach and influence the right accounts
- You will operate independently in meetings with Sales, Customer Success, and Marketing Operations — representing the marketing perspective, connecting whitespace insights to concrete action items, and managing execution through to delivery and measurement
- You will use tools like Marketo, Salesforce, 6sense, and Power BI to plan, launch, and optimize programs — tracking pipeline contribution and bookings performance with a clear ROI mindset
- 5+ years of B2B marketing experience in SaaS or technology, with an emphasis on demand generation or customer marketing for mid-market and SMB audiences
- Experience owning pipeline and bookings outcomes — not just campaign delivery — including building programs from scratch where the playbook doesn't yet exist
- Hands-on experience running high-volume, programmatic campaigns across a large customer base using tools such as Marketo, Salesforce, 6sense, and Power BI
- Familiarity with the mid-market technology landscape — including common ERP and accounting platforms — and an understanding of how those environments shape customer buying behavior and compliance needs
- Experience using AI tools to accelerate content creation, personalize campaigns, and optimize performance at scale
Pay Range Details
The base pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Colorado $136,400 - $225,000 (annually)
Washington $136,400 - $248,600 (annually)
California $136,400 - $272,500 (annually)
NYC $150,800 - $272,500 (annually)
The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual salary/wage may be based on various factors, such as geographic location, candidate experience and qualifications, as well as market and business considerations. This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee’s role.
- You’ll bring experience using AI and AI-related technologies, ready to thrive here.
- You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
- You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara:
We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
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Find JobsRemote Senior Customer Marketing Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote senior customer marketing manager jobs.
- Five or more years of customer marketing, lifecycle marketing, or customer success marketing experience
- Demonstrated experience building or scaling customer advocacy, reference, or community programs
- Proficiency with marketing automation and CRM platforms such as Salesforce, Marketo, or HubSpot
- Ability to analyze customer data and segment audiences to drive retention and expansion campaigns
- Experience collaborating with customer success, sales, and product teams on go-to-market initiatives
- Bachelor's degree in marketing, business, communications, or a related field
Tips for Your Remote Senior Customer Marketing Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote senior customer marketing manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote roles at well-known companies fill fast, so applying within the first week of a posting going live improves your chances.
Show async communication skills upfront
Remote hiring managers screen for written clarity before anything else. Use your cover letter and any written application materials to demonstrate how you communicate program status, campaign results, and cross-functional updates without relying on in-person context.
Build a portfolio of documented customer outcomes
Remote employers can't observe your work style directly, so they rely on evidence. Prepare two or three examples of customer lifecycle campaigns, advocacy programs, or retention initiatives with clear before-and-after metrics you can walk through in writing or on a video call.
Target remote-first companies in your sector
Remote-first SaaS, fintech, and e-commerce companies have permanent distributed marketing teams, meaning remote senior customer marketing manager roles are structural rather than exceptions. Focusing your search on companies with established remote cultures reduces the risk of a role reverting to in-office after hiring.
Remote Senior Customer Marketing Manager Jobs: Frequently Asked Questions
How do I get a remote senior customer marketing manager job?
Remote senior customer marketing manager roles go to candidates who can demonstrate self-directed program ownership without in-person oversight. Remote-first SaaS companies and distributed enterprise teams screen heavily for async communication skills, written clarity, and the ability to run cross-functional campaigns without constant check-ins. A portfolio showing customer lifecycle results, advocacy program outcomes, or measurable retention improvements gives you a clear edge over candidates with identical titles but no documented impact.
Which companies hire remote senior customer marketing managers?
Companies hiring remote senior customer marketing managers right now include Avalara, CaptivateIQ, and ProcessUnity, based on current remote listings on Migrate Mate as of August 2026. Remote-first SaaS platforms, distributed fintech firms, and e-commerce companies with global customer bases are the most consistent sources of these roles.
Can you get a remote senior customer marketing manager job with no experience?
Yes, but remote senior customer marketing manager roles are harder to land without experience because remote teams expect you to operate independently from day one. Your best entry path is through contract or project-based customer marketing work with remote-first companies, where you can build a record of async collaboration and self-managed deliverables. Demonstrating measurable outcomes from advocacy or lifecycle projects, even at a smaller scale, opens the door more reliably than a strong resume alone.
Do you need a degree for remote senior customer marketing manager jobs?
Not always. Many remote employers in SaaS and tech weigh demonstrated customer marketing results, program ownership, and cross-functional collaboration skills more heavily than a specific degree. A consistent record of driving retention, expansion revenue, or customer advocacy outcomes can carry more weight than formal credentials, particularly at remote-first companies that evaluate candidates on documented work rather than credentials alone.
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