Remote Service Operations Supervisor Jobs
Remote service operations supervisor jobs are actively hiring across the U.S. at remote-first firms and distributed teams in sectors like technology, insurance, logistics, and financial services. Employers hiring remotely right now include Enhabit Home Health & Hospice, Ellie Mental Health, and Saint-Gobain. Scan the live roles below and apply to whichever ones fit.
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INTRODUCTION
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for a Supervisor Customer Success.
LOCATION
Remote
TRAVEL
Once per quarter to New York City.
Overview
- Provide operational leadership and oversight in support of a large, complex health system customer.
- Serve as a key connection between the customer, the onsite Customer Success resource, Account Management, and cross functional Cardinal Health teams.
- Provide direct leadership and coaching to the onsite resource, oversee key operational activities, support performance management and reporting, and serve as an escalation point for complex customer needs.
- As customer and business needs evolve, this position has the potential for expanded leadership responsibilities.
- Responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution.
- Cultivating and maintaining ongoing customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Responsibilities
- Provide direct leadership, coaching and oversight to the Customer Success resource supporting the assigned health system.
- Oversee day-to-day customer operational activities and help ensure strong execution and follow-through.
- Serve as an escalation point for complex operational issues and coordinate the appropriate internal resources to support resolution.
- Support oversight of transactions, deliveries, new account setup, credit and billing issues, and other operational customer needs.
- Partner with the onsite resource and Account Management to monitor customer performance, identify risks and proactively address opportunities for improvement.
- Support the development and validation of customer performance reporting, dashboards, financial insights, benchmarking and business review materials.
- Maintain visibility to operational and strategic issues and ensure appropriate tracking, ownership and follow-through.
- Support monthly operational reviews, including service levels, fill rates, shortages, allocations, active issues and continuous-improvement opportunities.
- Build strong relationships with customer stakeholders and internal Cardinal Health partners.
- Support customer initiatives across acute, outpatient, ambulatory, specialty and other pharmacy settings as applicable.
- Identify opportunities to improve customer experience, operational efficiency and overall partnership.
- Take on additional leadership responsibility as customer and organizational needs evolve.
QUALIFICATIONS
- Willingness to travel once per quarter to New York City.
- Prior experience in a direct customer facing role within the healthcare industry.
- Prior experience executing in-person or live video presentations to external customers and articulating metrics.
- Strong data analytics and Excel/reporting capabilities.
- Prior people management experience preferred.
- Prior experience with pharmacy operations, pharmaceutical distribution preferred.
- Experience supporting complex healthcare systems.
- Retail, outpatient, or ambulatory pharmacy experience preferred.
- Experience with specialty pharmacy and/or 340B environments preferred.
Anticipated Pay Range $68,500 - $107,470 annually.
Bonus Eligible - No
BENEFITS
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 11/27/26. If interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
INTRODUCTION
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for a Supervisor Customer Success.
LOCATION
Remote
TRAVEL
Once per quarter to New York City.
Overview
- Provide operational leadership and oversight in support of a large, complex health system customer.
- Serve as a key connection between the customer, the onsite Customer Success resource, Account Management, and cross functional Cardinal Health teams.
- Provide direct leadership and coaching to the onsite resource, oversee key operational activities, support performance management and reporting, and serve as an escalation point for complex customer needs.
- As customer and business needs evolve, this position has the potential for expanded leadership responsibilities.
- Responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution.
- Cultivating and maintaining ongoing customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Responsibilities
- Provide direct leadership, coaching and oversight to the Customer Success resource supporting the assigned health system.
- Oversee day-to-day customer operational activities and help ensure strong execution and follow-through.
- Serve as an escalation point for complex operational issues and coordinate the appropriate internal resources to support resolution.
- Support oversight of transactions, deliveries, new account setup, credit and billing issues, and other operational customer needs.
- Partner with the onsite resource and Account Management to monitor customer performance, identify risks and proactively address opportunities for improvement.
- Support the development and validation of customer performance reporting, dashboards, financial insights, benchmarking and business review materials.
- Maintain visibility to operational and strategic issues and ensure appropriate tracking, ownership and follow-through.
- Support monthly operational reviews, including service levels, fill rates, shortages, allocations, active issues and continuous-improvement opportunities.
- Build strong relationships with customer stakeholders and internal Cardinal Health partners.
- Support customer initiatives across acute, outpatient, ambulatory, specialty and other pharmacy settings as applicable.
- Identify opportunities to improve customer experience, operational efficiency and overall partnership.
- Take on additional leadership responsibility as customer and organizational needs evolve.
QUALIFICATIONS
- Willingness to travel once per quarter to New York City.
- Prior experience in a direct customer facing role within the healthcare industry.
- Prior experience executing in-person or live video presentations to external customers and articulating metrics.
- Strong data analytics and Excel/reporting capabilities.
- Prior people management experience preferred.
- Prior experience with pharmacy operations, pharmaceutical distribution preferred.
- Experience supporting complex healthcare systems.
- Retail, outpatient, or ambulatory pharmacy experience preferred.
- Experience with specialty pharmacy and/or 340B environments preferred.
Anticipated Pay Range $68,500 - $107,470 annually.
Bonus Eligible - No
BENEFITS
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 11/27/26. If interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
See All 371+ Remote Service Operations Supervisor Jobs
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Find JobsRemote Service Operations Supervisor Job Market
Who's Hiring
- Enhabit Home Health & Hospice32
- Ellie Mental Health13
- Saint-Gobain11
- Vacatia9
- IQVIA7
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Insurance
- Chemicals & Materials
- Distribution & Wholesale
What Employers Look For
The qualifications that appear most often in remote service operations supervisor jobs.
- Three or more years of supervisory experience in a service or operations environment
- Proficiency with workforce management software and scheduling platforms
- Demonstrated ability to track and report on KPIs such as SLA compliance and throughput
- Experience conducting performance reviews, coaching staff, and managing escalations
- Bachelor's degree in business administration, operations management, or a related field
- Familiarity with Lean, Six Sigma, or continuous improvement methodologies
Tips for Your Remote Service Operations Supervisor Job Search
Apply early to remote roles that fit
Migrate Mate lists remote service operations supervisor openings from across the U.S. in one place. Search for roles that match your experience level and sector, then apply directly before competitive postings close. Early applicants get more attention on roles that fill quickly.
Show async communication skills upfront
Remote service operations supervisors manage teams and escalations almost entirely in writing. Lead your resume and cover letter with examples of written documentation, process updates, or status communications you owned, because distributed employers filter for candidates who don't need verbal hand-holding.
Demonstrate remote tool fluency concretely
Name the specific platforms you've used: Zendesk, Salesforce Service Cloud, JIRA, Slack, or workforce management tools. Remote employers expect supervisors to operate workflows entirely inside these systems, so listing tools by name signals you can contribute without an in-office ramp-up period.
Prepare for remote interview simulations
Many remote employers include a practical component in their interview process, such as reviewing a mock ticket queue, responding to a written escalation scenario, or walking through a process improvement you'd make. Practice explaining your decision-making in writing, not just verbally, before your first screen.
Remote Service Operations Supervisor Jobs: Frequently Asked Questions
How do I get a remote service operations supervisor job?
Target companies that run distributed service teams, such as cloud software firms, remote-first insurers, and logistics platforms, where the entire operations function already works asynchronously. Remote employers screen heavily for self-direction, clear written communication, and comfort managing workflows across time zones without in-person oversight. Candidates who document measurable outcomes, like reduced ticket resolution times or improved team adherence rates, stand out more than those who list responsibilities.
Which companies hire remote service operations supervisors?
Companies hiring remote service operations supervisors right now include Enhabit Home Health & Hospice, Ellie Mental Health, and Saint-Gobain, based on current remote listings on Migrate Mate as of November 2026. Remote-first technology companies, distributed financial services firms, and nationwide logistics and healthcare organizations are among the most consistent hirers of this role in a fully remote format.
Can you get a remote service operations supervisor job with no experience?
Yes, but remote supervisor roles are harder to land without experience because employers expect you to manage teams and processes independently from day one. Remote-first SaaS companies and high-growth logistics startups occasionally hire for entry-level operations leads if candidates show strong async communication skills, familiarity with ticketing or workflow tools, and a demonstrated ability to stay organized without direct supervision.
Do you need a degree for remote service operations supervisor jobs?
Not always. Many remote employers weigh demonstrated operations experience, measurable process improvements, and proficiency with tools like CRM platforms, workforce management software, and project tracking systems more heavily than a degree. Candidates who can show concrete results, such as reduced escalation rates or improved team response times, often advance past degree requirements in screening.
Which industries hire the most remote service operations supervisors?
Most remote service operations supervisor openings sit in Technology & Software, Consulting & Professional Services, and Insurance, per current remote listings on Migrate Mate as of November 2026. These sectors hire service operations supervisors remotely because their customer-facing and internal service functions run on distributed teams that need consistent oversight regardless of physical location.
See All 371+ Remote Service Operations Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
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