Remote Service Program Manager Jobs
Remote service program manager jobs are open across the U.S. in sectors like technology, healthcare, consulting, and financial services, at companies ranging from remote-first software firms to large distributed enterprise teams. Employers hiring remotely right now include National Power, Stell, and Ursus. Find a role that fits below and apply directly.
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Children's Home Society of California (CHS) is a multi-service, non-profit agency providing Early Learning and Education Programs in multiple counties in California. Come join our team and contribute your talents to supporting families, child care providers, and communities while we work together building brighter tomorrows for children today!
CHS provides a robust benefits package, which includes: 100% employer paid medical, dental, and vision coverage for eligible employees and their eligible dependents; 10% employer paid pension plan contribution for eligible employees; monthly paid time off (PTO) accrual; 12 paid holidays; sick leave benefits; and much more.
COVID-19 considerations: CHS cares deeply about your health and safety. CHS has established health and safety procedures for all offices and follows local, state, and federal requirements.
Work from home and hybrid schedules are available for some positions dependent on the job duties and responsibilities and are subject to applicable agency policies and procedures.
This is a Full-Time (37.5 hours), Non-Exempt Position
Under the supervision of Children’s Home Society of California’s (CHS) Program Administrator, the Program Specialist will:
· Work directly with the public through inbound and outgoing calls
· Deliver exceptional customer service to families, child care providers, and the general public
· Listen to understand all questions and issues, while offering helpful and meaningful solutions
· Conduct outreach to potential clients and prescreen families via telephonic communication to determine need and eligibility for enrollment
· Request eligibility and need documentation from families
· Provide technical assistance and resources to families and child care providers via telephonic and email communication
· Assist with telephonic and email communication on behalf of the Intake Department
· Update and maintain the Eligibility List by tracking enrollment status
· Write and maintain accurate, complete, and up-to-date case notes in electronic databases
· Organize and prioritize multiple tasks and responsibilities to meet individual and team deadlines
· Work cooperatively and cohesively with colleagues, including participation in weekly/monthly staff meetings and/or trainings
· Provide support as needed to other departments and colleagues to maintain program compliance
· Manage large volume of documentation in a high-quality manner and within record protection, retention, and destruction guidelines
· Provide general office support to the Intake Department with data entry, printing, copying, filing, word processing, sending facsimile, and large mailings as needed
· Adhere to all agency policies and procedures, as well as applicable contractual and governmental regulations
· Perform other duties and responsibilities as assigned
POSITION QUALIFICATIONS:
· High School Diploma or Equivalent
· Minimum five (5) years customer service experience with communication via telephone as a primary responsibility
· Excellent communication skills (written, verbal, and listening)
· Ability to prepare and present effective written work, provide strong attention to detail, and produce error-free work
· Proficiency in using the computer while actively listening and responding to callers
· Ability to complete data entry duties with a high-level of accuracy
· Proactive self-motivator with a professional, positive, and flexible attitude
· Excellent organization skills and the ability to manage multiple projects and meet deadlines
· Ability to work both autonomously and collaboratively in a fast-paced environment with a strong work ethic
· Ability to work independently and be accessible during work hours, regardless of work location
· Demonstrated ability to exercise sound judgment
· Commitment to CHS’s core mission and values, and an ability to model
· those values in relationships with colleagues and partners
· Excellent ability to communicate effectively, respectfully, and transparently with all levels of staff
· Bilingual skills in Spanish or Vietnamese preferred
· Knowledge of Microsoft Office (Word, Excel, Outlook)
· Ability to travel via air and surface transportation, including travel between multiple offices
SALARY SCALE:
Entry level pay for this position is $25.96 per hour; the full pay scale is $25.96 to $30.38. Advancement on pay scale is based on qualifications, such as experience and education, and eventual job performance. Excellent benefits are provided including 100% employer paid medical, dental, and vision premium coverage for eligible employees and their eligible dependents and 10% pension plan contribution for eligible employees.
For consideration, submit a cover letter and resume.
CHILDREN'S HOME SOCIETY OF CALIFORNIA IS AN
EQUAL OPPORTUNITY EMPLOYER
SMOKE-FREE/DRUG-FREE WORK ENVIRONMENT
Job Type: Full-time
Pay: $25.96 - $30.38 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Children's Home Society of California (CHS) is a multi-service, non-profit agency providing Early Learning and Education Programs in multiple counties in California. Come join our team and contribute your talents to supporting families, child care providers, and communities while we work together building brighter tomorrows for children today!
CHS provides a robust benefits package, which includes: 100% employer paid medical, dental, and vision coverage for eligible employees and their eligible dependents; 10% employer paid pension plan contribution for eligible employees; monthly paid time off (PTO) accrual; 12 paid holidays; sick leave benefits; and much more.
COVID-19 considerations: CHS cares deeply about your health and safety. CHS has established health and safety procedures for all offices and follows local, state, and federal requirements.
Work from home and hybrid schedules are available for some positions dependent on the job duties and responsibilities and are subject to applicable agency policies and procedures.
This is a Full-Time (37.5 hours), Non-Exempt Position
Under the supervision of Children’s Home Society of California’s (CHS) Program Administrator, the Program Specialist will:
· Work directly with the public through inbound and outgoing calls
· Deliver exceptional customer service to families, child care providers, and the general public
· Listen to understand all questions and issues, while offering helpful and meaningful solutions
· Conduct outreach to potential clients and prescreen families via telephonic communication to determine need and eligibility for enrollment
· Request eligibility and need documentation from families
· Provide technical assistance and resources to families and child care providers via telephonic and email communication
· Assist with telephonic and email communication on behalf of the Intake Department
· Update and maintain the Eligibility List by tracking enrollment status
· Write and maintain accurate, complete, and up-to-date case notes in electronic databases
· Organize and prioritize multiple tasks and responsibilities to meet individual and team deadlines
· Work cooperatively and cohesively with colleagues, including participation in weekly/monthly staff meetings and/or trainings
· Provide support as needed to other departments and colleagues to maintain program compliance
· Manage large volume of documentation in a high-quality manner and within record protection, retention, and destruction guidelines
· Provide general office support to the Intake Department with data entry, printing, copying, filing, word processing, sending facsimile, and large mailings as needed
· Adhere to all agency policies and procedures, as well as applicable contractual and governmental regulations
· Perform other duties and responsibilities as assigned
POSITION QUALIFICATIONS:
· High School Diploma or Equivalent
· Minimum five (5) years customer service experience with communication via telephone as a primary responsibility
· Excellent communication skills (written, verbal, and listening)
· Ability to prepare and present effective written work, provide strong attention to detail, and produce error-free work
· Proficiency in using the computer while actively listening and responding to callers
· Ability to complete data entry duties with a high-level of accuracy
· Proactive self-motivator with a professional, positive, and flexible attitude
· Excellent organization skills and the ability to manage multiple projects and meet deadlines
· Ability to work both autonomously and collaboratively in a fast-paced environment with a strong work ethic
· Ability to work independently and be accessible during work hours, regardless of work location
· Demonstrated ability to exercise sound judgment
· Commitment to CHS’s core mission and values, and an ability to model
· those values in relationships with colleagues and partners
· Excellent ability to communicate effectively, respectfully, and transparently with all levels of staff
· Bilingual skills in Spanish or Vietnamese preferred
· Knowledge of Microsoft Office (Word, Excel, Outlook)
· Ability to travel via air and surface transportation, including travel between multiple offices
SALARY SCALE:
Entry level pay for this position is $25.96 per hour; the full pay scale is $25.96 to $30.38. Advancement on pay scale is based on qualifications, such as experience and education, and eventual job performance. Excellent benefits are provided including 100% employer paid medical, dental, and vision premium coverage for eligible employees and their eligible dependents and 10% pension plan contribution for eligible employees.
For consideration, submit a cover letter and resume.
CHILDREN'S HOME SOCIETY OF CALIFORNIA IS AN
EQUAL OPPORTUNITY EMPLOYER
SMOKE-FREE/DRUG-FREE WORK ENVIRONMENT
Job Type: Full-time
Pay: $25.96 - $30.38 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
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Find JobsRemote Service Program Manager Job Market
Who's Hiring
Top Industries Hiring
- Manufacturing
- Staffing & Recruiting
What Employers Look For
The qualifications that appear most often in remote service program manager jobs.
- 5 or more years of program or project management experience in a service environment
- PMP certification or equivalent program management credential preferred or required
- Demonstrated experience managing cross-functional teams and third-party vendors
- Proficiency with project management tools such as Jira, Smartsheet, or ServiceNow
- ITIL Foundation certification for roles in IT service management or managed services
- Bachelor's degree in business, operations, information systems, or a related field
Tips for Your Remote Service Program Manager Job Search
Prove your async communication skills upfront
Remote service program manager roles depend on written clarity. Before applying, prepare concise examples of status updates, escalation emails, or stakeholder reports you've written. Remote hiring managers screen for candidates who keep distributed teams aligned without constant calls.
Highlight your remote service delivery tools
Call out the platforms you've used to manage service programs at a distance, like ServiceNow, Jira Service Management, Zendesk, or Salesforce Service Cloud. Remote employers want to see that you can track SLAs, manage tickets, and report on program health without in-person access.
Apply early to remote roles that fit
Migrate Mate lists remote service program manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Applying in the first few days of a posting going live increases your chances of an early screening call.
Demonstrate cross-functional coordination without geography
Remote service program managers are hired to keep distributed teams on track. In interviews, give specific examples of how you managed escalations, aligned engineering and operations, or ran program reviews entirely through video calls, shared docs, and asynchronous updates.
Remote Service Program Manager Jobs: Frequently Asked Questions
How do I get a remote service program manager job?
Remote employers hiring service program managers prioritize candidates who can run programs independently without in-person oversight. Technology companies, managed service providers, and healthcare organizations tend to hire this role remotely. What gives you an edge is demonstrating strong async communication, comfort with tools like Jira, Salesforce, or ServiceNow, and a history of coordinating cross-functional teams without being in the same room.
Which companies hire remote service program managers?
Employers currently hiring remote service program managers include National Power, Stell, and Ursus, per current remote listings on Migrate Mate as of November 2026. The companies most likely to hire this role remotely are remote-first technology firms, managed IT service providers, and distributed consulting organizations that run service delivery across multiple regions.
Can you get a remote service program manager job with no experience?
Yes, but remote entry-level service program manager roles are harder to land because employers expect you to manage workflows and stakeholder communication independently from day one. Smaller remote-first companies and startups are more open to candidates building their first program management role. Showing a portfolio of coordinated projects, certifications like PMP or ITIL, and clear examples of async work can open the door.
Do you need a degree for remote service program manager jobs?
Not always. Remote employers weigh demonstrated program management skills, relevant certifications, and a history of delivering service outcomes more heavily than a specific degree. ITIL, PMP, or Agile credentials often carry significant weight alongside real project results. That said, roles at larger enterprise organizations or in regulated industries like healthcare or finance may still list a degree as a formal requirement.
Which industries hire the most remote service program managers?
The sectors hiring the most remote service program managers are Manufacturing and Staffing & Recruiting, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed service delivery teams that need program managers who can coordinate vendors, track service performance, and manage escalations without being co-located.
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