Remote Solutions Analyst Jobs
Remote solutions analyst jobs are in active demand across the U.S., with remote-first firms and distributed teams hiring across software, healthcare, and financial services. Employers hiring remotely right now include Talkdesk, ZS Associates, and PointClickCare. See the openings below and apply to the ones that match your experience.
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INTRODUCTION
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives.
Travel to Office expectations
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Must be located in the US for Eligibility
ABOUT THE ROLE
Our Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service - then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the MDS Clinical team.
Key Responsibilities
- Provide timely and world class customer support to users via multiple channels
- Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
- Take ownership and follow up on open cases which are unresolved
- Build strong client relationships by following up with customers in a timely manner
- Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions
- Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system
- Support the department’s goals, objectives, and deliverables
- Work shifts between 8am and 8pm as required
YOUR KEY STRENGTHS
- Exposure to AI tools and a desire to leverage them to enhance your work content and user experience
- Ability to handle clients professionally and with a high level of confidence during all interactions
- Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members
- Must excel in a fast-paced environment where critical thinking and time management skills are required for success
- Sound understanding of API and service technologies and functions
- Take initiatives and help establish a positive team environment built on mutual trust and respect
- Participate in the development and improvement of operational tools and processes
- Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning
- Innovative thinker who is positive, proactive, takes accountability and readily embraces change
- Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals
- Ability to establish and maintain effective working relationships with internal and external stakeholders
Qualifications
Degree, or Post-Secondary Education - Information Technology, or related technical field preferred
Experience in a technical support position an asset
Required Skills
- MDS 3.0 Expertise
- MDS Coordinator Experience Corp B - P1
PointClickCare Benefits & Perks
Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
… and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $60,000 - $65,000 - Performance based bonus and fulltime benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Overtime eligible.
INTRODUCTION
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives.
Travel to Office expectations
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Must be located in the US for Eligibility
ABOUT THE ROLE
Our Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service - then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the MDS Clinical team.
Key Responsibilities
- Provide timely and world class customer support to users via multiple channels
- Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
- Take ownership and follow up on open cases which are unresolved
- Build strong client relationships by following up with customers in a timely manner
- Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions
- Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system
- Support the department’s goals, objectives, and deliverables
- Work shifts between 8am and 8pm as required
YOUR KEY STRENGTHS
- Exposure to AI tools and a desire to leverage them to enhance your work content and user experience
- Ability to handle clients professionally and with a high level of confidence during all interactions
- Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members
- Must excel in a fast-paced environment where critical thinking and time management skills are required for success
- Sound understanding of API and service technologies and functions
- Take initiatives and help establish a positive team environment built on mutual trust and respect
- Participate in the development and improvement of operational tools and processes
- Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning
- Innovative thinker who is positive, proactive, takes accountability and readily embraces change
- Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals
- Ability to establish and maintain effective working relationships with internal and external stakeholders
Qualifications
Degree, or Post-Secondary Education - Information Technology, or related technical field preferred
Experience in a technical support position an asset
Required Skills
- MDS 3.0 Expertise
- MDS Coordinator Experience Corp B - P1
PointClickCare Benefits & Perks
Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
… and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $60,000 - $65,000 - Performance based bonus and fulltime benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Overtime eligible.
See All 104+ Remote Solutions Analyst Jobs
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Find Remote Solutions Analyst JobsRemote Solutions Analyst Job Market
Who's Hiring
- Talkdesk5
- ZS Associates5
- PointClickCare4
- Oscar Management Corporation4
- Oscar Health2
Top Industries Hiring
- Technology & Software22
- Insurance7
- Consulting & Professional Services7
- Healthcare & Medical Services5
- Education4
What Employers Look For
The qualifications that appear most often in remote solutions analyst jobs.
- Bachelor's degree in business, information systems, computer science, or a related field
- Experience eliciting and documenting business and functional requirements from stakeholders
- Proficiency with SQL for data querying and analysis in support of solution design
- Familiarity with enterprise platforms such as Salesforce, SAP, or ServiceNow
- Ability to produce process flow diagrams, use cases, and solution documentation
- CBAP, PMI-PBA, or ITIL certification preferred for mid-level and senior roles
Tips for Your Remote Solutions Analyst Job Search
Apply early to remote roles that fit
Migrate Mate lists remote solutions analyst openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote postings at distributed companies often fill faster than on-site roles, so checking regularly and applying early matters.
Showcase async communication in your application
Remote solutions analyst hiring hinges on written clarity. Use your resume and cover letter to demonstrate how you document requirements, summarize technical findings, and align stakeholders without real-time meetings. Concrete examples carry more weight than adjectives.
Build a visible portfolio of solutions work
Remote employers can't watch you whiteboard a problem, so your work needs to speak independently. Document a requirements analysis, a process redesign, or a client-facing recommendation deck and make it available to share. Even internal work can be anonymized and presented as a case study.
Prepare for asynchronous remote interview stages
Many distributed companies use recorded video responses, written problem-solving exercises, or asynchronous take-homes before a live interview. Practice articulating your diagnostic process in writing and on camera, since remote employers are assessing self-direction and clarity alongside your solutions analyst knowledge.
Target firms with distributed team structures
Focus your search on remote-first SaaS companies, enterprise software vendors, and consulting firms with distributed delivery teams. These organizations already have the tooling and culture to support remote solutions analysts and are more likely to offer fully remote roles without a hybrid requirement.
Remote Solutions Analyst Jobs: Frequently Asked Questions
How do I get a remote solutions analyst job?
Target companies with established remote cultures and distributed teams, since these employers already have the infrastructure to onboard and support solutions analysts working off-site. Remote hiring managers screen hard for written communication skills, self-direction, and the ability to document requirements and present solutions asynchronously. Proficiency in tools like Jira, Confluence, or Salesforce, combined with a portfolio of real problem-solving projects, gives you a concrete edge.
Which companies hire remote solutions analysts?
Employers currently hiring remote solutions analysts include Talkdesk, ZS Associates, and PointClickCare, per current remote listings on Migrate Mate as of June 2026. Remote-first SaaS companies, enterprise software vendors, and distributed consulting firms are among the most consistent hirers of solutions analysts in fully remote roles.
Can you get a remote solutions analyst job with no experience?
Yes, but remote entry-level solutions analyst roles are harder to land because employers expect you to troubleshoot independently without in-person support. Smaller remote-first companies and SaaS startups are more likely to hire junior candidates. Demonstrating hands-on work through client projects, volunteer implementations, or self-built case studies, alongside strong written communication, can substitute for formal experience in many hiring processes.
Do you need a degree for remote solutions analyst jobs?
Not always. Many remote employers weigh demonstrated analytical ability, relevant certifications, and documented project results alongside or instead of a four-year degree. Platform certifications in Salesforce, ServiceNow, or similar enterprise tools carry real weight. What matters most to remote hiring managers is evidence that you can diagnose problems, propose solutions, and communicate findings clearly without direct supervision.
Which industries hire the most remote solutions analysts?
Remote solutions analyst roles concentrate in Technology & Software, Insurance, and Consulting & Professional Services, based on current remote listings on Migrate Mate as of June 2026. These sectors rely on distributed teams that need solutions analysts to bridge technical and business functions across time zones without requiring on-site presence.
See All 104+ Remote Solutions Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote Solutions Analyst Jobs