Remote Surveillance Investigator Jobs
Remote surveillance investigator jobs are open across the U.S. in insurance claims, legal services, and corporate security at companies running fully distributed investigation teams. Employers hiring remotely right now include New York City Department of Health and Mental Hygiene, 3DEye, and AIRLIFE. See the openings below and apply to the ones that match your experience.
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Showing 5 of 13+ Remote Surveillance Investigator jobs
Houston / Greater Houston, TX | Remote with occasional local customer visits
About 3dEYE
3dEYE is a cloud video surveillance and monitoring platform that helps security providers, monitoring companies, system integrators, and businesses manage video operations across multiple locations, camera brands, and security environments.
We are expanding our presence in Texas and are looking for a Technical Account Manager in the Greater Houston area with strong hands-on expertise in video surveillance and monitoring systems.
About the role
The Technical Account Manager owns the technical relationship with assigned customers and serves as a trusted technical advisor throughout the customer lifecycle.
This is a hands-on technical role with direct customer responsibility. The TAM is expected to understand customer environments, independently investigate and resolve technical issues, support implementations and integrations, optimize system performance, and work with Product and Engineering when deeper product-level involvement is required.
The role also includes account development responsibilities. A strong understanding of the customer environment should allow the TAM to identify opportunities to improve, expand, or optimize existing deployments and support upsell and account growth.
Responsibilities
- Own the technical relationship with assigned customers.
- Understand customer video surveillance and monitoring environments, including cameras, VMS, networking, cloud connectivity, integrations, and operational workflows.
- Independently investigate, troubleshoot, and resolve technical customer issues.
- Identify root causes and drive technical issues through resolution.
- Support customer onboarding, system configuration, implementation, deployment, and integrations.
- Assess existing surveillance environments and recommend appropriate technical solutions.
- Support customers with system optimization, platform adoption, and operational improvements.
- Manage technical escalations and maintain clear communication with customers throughout the resolution process.
- Deliver technical and product training to customers and partners.
- Work directly with customer technical teams, security teams, monitoring operators, integrators, and business stakeholders.
- Collaborate with Product and Engineering on complex technical issues, integration requirements, and customer feedback.
- Maintain visibility into customer priorities, technical risks, open issues, and upcoming requirements.
- Identify opportunities to expand customer deployments based on technical needs, usage patterns, and operational requirements.
- Support upsell and account growth through technical discovery and solution recommendations.
- Build long-term customer relationships based on technical credibility, reliability, and consistent follow-through.
Requirements
- Minimum 5 years of relevant experience with video surveillance, VMS, video monitoring security systems.
- Strong hands-on experience with monitoring systems and video surveillance environments.
- Proven experience independently troubleshooting technical issues directly with customers.
- Strong knowledge of IP video surveillance systems, including cameras, VMS, networking, connectivity, and system configuration.
- Experience supporting customer implementations, deployments, integrations, or technical onboarding.
- Experience working directly with customers in a technical capacity.
- Strong troubleshooting and root-cause analysis skills.
- Ability to understand complex technical environments and recommend practical solutions.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Strong ownership and ability to manage technical issues from initial investigation through resolution.
- Ability to manage multiple customer priorities simultaneously.
- Strong customer relationship and communication skills.
- Commercial awareness and ability to identify opportunities for account expansion and additional solutions.
- Ability to collaborate effectively with Product, Engineering, Sales, and Customer Success teams.
- Based in Houston or the Greater Houston area, with availability for occasional customer visits.
Relevant technical experience
Experience in several of the following areas is strongly preferred:
- Video Management Systems
- Video monitoring platforms
- IP cameras and camera configuration
- Cloud video surveillance
- Network troubleshooting
- TCP/IP networking
- NVR and recording environments
- Multi-site surveillance systems
- Remote video monitoring
- Video analytics
- Physical security integrations
- API and third-party integrations
- Access control integrations
- Security system implementation and deployment
- Technical support and incident troubleshooting
Experience working with multiple VMS platforms, camera manufacturers, or mixed surveillance environments is an advantage.
The opportunity
This role offers broader ownership than a traditional technical support or implementation position. The TAM remains deeply involved in the technology while also owning customer relationships, influencing solution design, supporting account growth, and working closely with Product and Engineering.
It is a strong opportunity for an experienced video surveillance or monitoring professional who wants to expand their scope while continuing to work hands-on with customers and technology.
Pay: From $90,000.00 per year
Benefits:
- Health insurance
- Professional development assistance
- Work from home
Application Question(s):
- Which VMS, video surveillance, or monitoring platforms have you worked with hands-on?
- Have you personally troubleshot and resolved technical issues directly with customers involving VMS, cameras, networking, integrations, or video monitoring systems?
- Briefly describe one technical customer issue you personally diagnosed and resolved. What was the issue and what did you do?
- Do you have experience supporting customer implementations, deployments, integrations, or technical onboarding?
Experience:
- working directly with video surveillance, VMS: 4 years (Preferred)
Location:
- Houston, TX (Preferred)
Work Location: Remote
Houston / Greater Houston, TX | Remote with occasional local customer visits
About 3dEYE
3dEYE is a cloud video surveillance and monitoring platform that helps security providers, monitoring companies, system integrators, and businesses manage video operations across multiple locations, camera brands, and security environments.
We are expanding our presence in Texas and are looking for a Technical Account Manager in the Greater Houston area with strong hands-on expertise in video surveillance and monitoring systems.
About the role
The Technical Account Manager owns the technical relationship with assigned customers and serves as a trusted technical advisor throughout the customer lifecycle.
This is a hands-on technical role with direct customer responsibility. The TAM is expected to understand customer environments, independently investigate and resolve technical issues, support implementations and integrations, optimize system performance, and work with Product and Engineering when deeper product-level involvement is required.
The role also includes account development responsibilities. A strong understanding of the customer environment should allow the TAM to identify opportunities to improve, expand, or optimize existing deployments and support upsell and account growth.
Responsibilities
- Own the technical relationship with assigned customers.
- Understand customer video surveillance and monitoring environments, including cameras, VMS, networking, cloud connectivity, integrations, and operational workflows.
- Independently investigate, troubleshoot, and resolve technical customer issues.
- Identify root causes and drive technical issues through resolution.
- Support customer onboarding, system configuration, implementation, deployment, and integrations.
- Assess existing surveillance environments and recommend appropriate technical solutions.
- Support customers with system optimization, platform adoption, and operational improvements.
- Manage technical escalations and maintain clear communication with customers throughout the resolution process.
- Deliver technical and product training to customers and partners.
- Work directly with customer technical teams, security teams, monitoring operators, integrators, and business stakeholders.
- Collaborate with Product and Engineering on complex technical issues, integration requirements, and customer feedback.
- Maintain visibility into customer priorities, technical risks, open issues, and upcoming requirements.
- Identify opportunities to expand customer deployments based on technical needs, usage patterns, and operational requirements.
- Support upsell and account growth through technical discovery and solution recommendations.
- Build long-term customer relationships based on technical credibility, reliability, and consistent follow-through.
Requirements
- Minimum 5 years of relevant experience with video surveillance, VMS, video monitoring security systems.
- Strong hands-on experience with monitoring systems and video surveillance environments.
- Proven experience independently troubleshooting technical issues directly with customers.
- Strong knowledge of IP video surveillance systems, including cameras, VMS, networking, connectivity, and system configuration.
- Experience supporting customer implementations, deployments, integrations, or technical onboarding.
- Experience working directly with customers in a technical capacity.
- Strong troubleshooting and root-cause analysis skills.
- Ability to understand complex technical environments and recommend practical solutions.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Strong ownership and ability to manage technical issues from initial investigation through resolution.
- Ability to manage multiple customer priorities simultaneously.
- Strong customer relationship and communication skills.
- Commercial awareness and ability to identify opportunities for account expansion and additional solutions.
- Ability to collaborate effectively with Product, Engineering, Sales, and Customer Success teams.
- Based in Houston or the Greater Houston area, with availability for occasional customer visits.
Relevant technical experience
Experience in several of the following areas is strongly preferred:
- Video Management Systems
- Video monitoring platforms
- IP cameras and camera configuration
- Cloud video surveillance
- Network troubleshooting
- TCP/IP networking
- NVR and recording environments
- Multi-site surveillance systems
- Remote video monitoring
- Video analytics
- Physical security integrations
- API and third-party integrations
- Access control integrations
- Security system implementation and deployment
- Technical support and incident troubleshooting
Experience working with multiple VMS platforms, camera manufacturers, or mixed surveillance environments is an advantage.
The opportunity
This role offers broader ownership than a traditional technical support or implementation position. The TAM remains deeply involved in the technology while also owning customer relationships, influencing solution design, supporting account growth, and working closely with Product and Engineering.
It is a strong opportunity for an experienced video surveillance or monitoring professional who wants to expand their scope while continuing to work hands-on with customers and technology.
Pay: From $90,000.00 per year
Benefits:
- Health insurance
- Professional development assistance
- Work from home
Application Question(s):
- Which VMS, video surveillance, or monitoring platforms have you worked with hands-on?
- Have you personally troubleshot and resolved technical issues directly with customers involving VMS, cameras, networking, integrations, or video monitoring systems?
- Briefly describe one technical customer issue you personally diagnosed and resolved. What was the issue and what did you do?
- Do you have experience supporting customer implementations, deployments, integrations, or technical onboarding?
Experience:
- working directly with video surveillance, VMS: 4 years (Preferred)
Location:
- Houston, TX (Preferred)
Work Location: Remote
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Find JobsRemote Surveillance Investigator Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote surveillance investigator jobs.
- Valid state private investigator license or eligibility to obtain one
- Proficiency operating covert video and photography equipment in the field
- Experience writing detailed, court-ready surveillance activity reports
- Clean driving record and reliable personal vehicle for mobile surveillance
- Prior work in insurance claims, law enforcement, or investigative services
- Ability to maintain subject observations for extended periods without detection
Tips for Your Remote Surveillance Investigator Job Search
Show async reporting skills upfront
Remote surveillance investigators live and die by their written reports. Include a sample field report or note your proficiency with case management platforms like CompuClaim or Xactimate in your resume. Employers want proof you can communicate findings clearly without a debrief call.
Apply early to remote roles that fit
Migrate Mate lists remote surveillance investigator openings from across the U.S. in one place, so you can find roles that match your license type and experience level and apply directly without sorting through unrelated postings.
Lead with your state PI license coverage
Remote surveillance roles often require active licensure in specific states. List every state where you hold a valid PI license at the top of your resume so hiring managers can immediately confirm you're deployable in their coverage area without follow-up.
Prepare for async video or written interviews
Many remote surveillance employers screen candidates with one-way video interviews or written scenario questions before a live call. Practice summarizing a hypothetical surveillance scenario in under two minutes and writing a concise activity log to show you're ready for remote workflows.
Remote Surveillance Investigator Jobs: Frequently Asked Questions
How do I get a remote surveillance investigator job?
Target companies that run distributed investigation teams, such as third-party administrators, insurance carriers with remote field units, and legal support firms that outsource surveillance work. Remote employers screen heavily for self-direction, detailed written reporting, and the ability to manage assignments without on-site supervision. Demonstrating experience with case management software, GPS tracking platforms, and clear written summaries of findings gives you a real edge over candidates who rely on verbal debriefs.
Which companies hire remote surveillance investigators?
Remote surveillance investigator roles are posted by New York City Department of Health and Mental Hygiene, 3DEye, and AIRLIFE and others right now, based on current remote listings on Migrate Mate as of November 2026. These include third-party claims administrators, insurance carriers, and legal services firms that operate distributed investigative units across multiple states.
Can you get a remote surveillance investigator job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to manage assignments independently from day one. Some third-party administrators and legal support firms hire entry-level remote investigators and provide structured training. Without field experience, emphasizing related skills like report writing, attention to detail, documentation accuracy, and familiarity with case management tools helps demonstrate you can handle remote work from the start.
Do you need a degree for remote surveillance investigator jobs?
Not always. Most remote surveillance investigator roles prioritize a valid state PI license, strong written communication, and demonstrated investigative judgment over a specific degree. Employers value a consistent history of accurate fieldwork, clean documented reports, and the ability to work without direct supervision. Coursework or a background in criminal justice, paralegal studies, or law enforcement can strengthen your profile but rarely substitutes for the license and practical skills.
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