Remote Technical Account Manager Jobs
Remote technical account manager jobs are in strong demand across the U.S., with remote-first firms and distributed software, cloud, and cybersecurity teams actively hiring. Companies bringing on remote technical account managers right now include Varonis Systems, DigitalOcean, and WIZ. Find a role that fits below and apply directly.
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Rithum™ is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
Overview
As a Senior Technical Account Manager, you are the strategic technical advisor and execution lead for Rithum's enterprise and strategic brand clients. You guide integration planning, lead optimization initiatives, and monitor platform performance, partnering with Client Success Managers, Solution Architects, Product, and Engineering to deliver tailored, value-driven guidance across the client lifecycle. You own complex technical workstreams and are accountable for client value realization, platform adoption, and the continued maturity of the TAM function.
At Rithum, all team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance.
Responsibilities
Client Partnership & Day-to-Day Execution
- Serve as the consistent weekly touchpoint for assigned clients, owning business-as-usual activities and ensuring timely execution through personal ownership and internal collaboration
- Act as a trusted technical advisor, helping clients overcome obstacles and realize value from Rithum's solutions
- Bridge communication between client technical teams and Rithum's internal teams to ensure mutual understanding and streamlined execution
Channel Strategy & Platform Optimization
- Develop and oversee channel implementation strategies aligned to channel technical requirements and Rithum's platform capabilities
- Drive tactical execution across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization, to improve visibility and revenue conversion
- Conduct technical reviews that identify optimization opportunities and deliver forward-looking recommendations aligned to client goals
Technical Issue Resolution & Cross-Functional Collaboration
- Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering
- Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients
AI-Enabled Ways of Working
- Apply AI tools to client analysis, technical reviews, documentation, and recurring BAU workflows to improve speed, quality, and insight while exercising sound judgment on data security and accuracy
- Identify repeatable client and platform activities that can be automated or standardized, and share effective AI practices with the TAM team
Technical Expertise, Knowledge Sharing & Mentorship
- Maintain deep knowledge of platform functionality, data flows, and emerging capabilities
- Contribute to knowledge sharing and standardization of technical best practices across the TAM team
- Coach and mentor less experienced TAMs
Qualifications
Minimum Qualifications
- 3+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer
- Proven experience supporting complex enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization
- Strong understanding of APIs, data mapping, and feed architecture
- Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders
- Proficiency in Salesforce, JIRA, or similar workflow and project tracking tools
- Strong problem-solving skills with a focus on root cause analysis and resolution
- Strong verbal and written communication skills
- Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making
Preferred Qualifications
- 5+ years of experience in technical account management, solutions engineering, or implementation roles
- Bachelor's degree in the applicable discipline or related field preferred
- eCommerce or product data platform experience
- Experience working in cross-functional teams and navigating complex stakeholder environments
- Familiarity with SaaS deployment models and scalable system design
- Experience working with enterprise or strategic clients in eCommerce or retail technology
Travel Required
Up to 10%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What it's like to work at Rithum
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will:
- Partner with the leading brands and retailers.
- Connect with passionate professionals who will help support your goals.
- Participate in an inclusive, welcoming work atmosphere.
- Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
- Receive industry-competitive compensation and total rewards benefits.
We believe in transparency and fairness in our compensation practices.
For this position, the expected base pay range is: $65,000-$135,000 per year.
This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.
For this position, the expected discretionary bonus is 10% of the annual base salary.
Benefits
- Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
- A 6% 401(k) match
- Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
- 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
- Accident, critical illness, and hospital indemnity insurance
- Pet insurance
- Legal assistance and identity theft insurance plans
- Life insurance 2x salary
- Access to the Calm app and the Employee Assistance Program
- $65/month Remote work stipend for internet
- Culture and team-building activities
- Tuition assistance
- Career development opportunities
- Charitable contribution match up to $250 per year
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.
Rithum™ is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
Overview
As a Senior Technical Account Manager, you are the strategic technical advisor and execution lead for Rithum's enterprise and strategic brand clients. You guide integration planning, lead optimization initiatives, and monitor platform performance, partnering with Client Success Managers, Solution Architects, Product, and Engineering to deliver tailored, value-driven guidance across the client lifecycle. You own complex technical workstreams and are accountable for client value realization, platform adoption, and the continued maturity of the TAM function.
At Rithum, all team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance.
Responsibilities
Client Partnership & Day-to-Day Execution
- Serve as the consistent weekly touchpoint for assigned clients, owning business-as-usual activities and ensuring timely execution through personal ownership and internal collaboration
- Act as a trusted technical advisor, helping clients overcome obstacles and realize value from Rithum's solutions
- Bridge communication between client technical teams and Rithum's internal teams to ensure mutual understanding and streamlined execution
Channel Strategy & Platform Optimization
- Develop and oversee channel implementation strategies aligned to channel technical requirements and Rithum's platform capabilities
- Drive tactical execution across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization, to improve visibility and revenue conversion
- Conduct technical reviews that identify optimization opportunities and deliver forward-looking recommendations aligned to client goals
Technical Issue Resolution & Cross-Functional Collaboration
- Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering
- Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients
AI-Enabled Ways of Working
- Apply AI tools to client analysis, technical reviews, documentation, and recurring BAU workflows to improve speed, quality, and insight while exercising sound judgment on data security and accuracy
- Identify repeatable client and platform activities that can be automated or standardized, and share effective AI practices with the TAM team
Technical Expertise, Knowledge Sharing & Mentorship
- Maintain deep knowledge of platform functionality, data flows, and emerging capabilities
- Contribute to knowledge sharing and standardization of technical best practices across the TAM team
- Coach and mentor less experienced TAMs
Qualifications
Minimum Qualifications
- 3+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer
- Proven experience supporting complex enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization
- Strong understanding of APIs, data mapping, and feed architecture
- Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders
- Proficiency in Salesforce, JIRA, or similar workflow and project tracking tools
- Strong problem-solving skills with a focus on root cause analysis and resolution
- Strong verbal and written communication skills
- Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making
Preferred Qualifications
- 5+ years of experience in technical account management, solutions engineering, or implementation roles
- Bachelor's degree in the applicable discipline or related field preferred
- eCommerce or product data platform experience
- Experience working in cross-functional teams and navigating complex stakeholder environments
- Familiarity with SaaS deployment models and scalable system design
- Experience working with enterprise or strategic clients in eCommerce or retail technology
Travel Required
Up to 10%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What it's like to work at Rithum
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will:
- Partner with the leading brands and retailers.
- Connect with passionate professionals who will help support your goals.
- Participate in an inclusive, welcoming work atmosphere.
- Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
- Receive industry-competitive compensation and total rewards benefits.
We believe in transparency and fairness in our compensation practices.
For this position, the expected base pay range is: $65,000-$135,000 per year.
This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.
For this position, the expected discretionary bonus is 10% of the annual base salary.
Benefits
- Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
- A 6% 401(k) match
- Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
- 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
- Accident, critical illness, and hospital indemnity insurance
- Pet insurance
- Legal assistance and identity theft insurance plans
- Life insurance 2x salary
- Access to the Calm app and the Employee Assistance Program
- $65/month Remote work stipend for internet
- Culture and team-building activities
- Tuition assistance
- Career development opportunities
- Charitable contribution match up to $250 per year
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.
See All 107+ Remote Technical Account Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Technical Account Manager Job Market
Who's Hiring
- Varonis Systems11
- DigitalOcean8
- WIZ3
- Ansera3A
- VAST Data3
Top Industries Hiring
- Technology & Software15
- Manufacturing1
- Medical Devices1
- Science & Research1
- Banking & Financial Services1
What Employers Look For
The qualifications that appear most often in remote technical account manager jobs.
- 3-5 years of experience in a technical account management or customer success role
- Hands-on proficiency with CRM and customer success platforms such as Salesforce or Gainsight
- Ability to explain complex technical concepts to both technical and non-technical stakeholders
- Experience managing enterprise or mid-market accounts through the full post-sales lifecycle
- Bachelor's degree in computer science, engineering, business, or a related field
- Familiarity with API integrations, cloud platforms, or SaaS product architectures
Tips for Your Remote Technical Account Manager Job Search
Signal async fluency in your application materials
Remote technical account manager roles depend on written communication. Your resume and cover letter should show clear, concise documentation of outcomes, not just duties. Remote hiring managers read these as a proxy for how you'll update clients and internal teams without real-time conversation.
Apply early to remote roles that fit
Migrate Mate lists remote technical account manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through general job boards. Early applications reach hiring teams before requisitions fill or shift.
Highlight remote-relevant tools in your profile
Call out the specific platforms you use daily: CRM systems like Salesforce, customer success tools like Gainsight or Totango, and async collaboration tools like Notion or Loom. Remote employers screen for tool fluency because onboarding time for remote hires is limited.
Prepare for a multi-stage remote interview process
Remote technical account manager interviews often include a written case study, a recorded async video response, and a live stakeholder call. Practice presenting a technical concept clearly over video and writing concise follow-up summaries, since both mirror the actual job.
Remote Technical Account Manager Jobs: Frequently Asked Questions
How do I get a remote technical account manager job?
Target remote-first software, cloud infrastructure, and cybersecurity companies, since those sectors run distributed customer success teams and hire technical account managers without requiring on-site presence. Remote employers screen heavily for async written communication, self-directed project management, and the ability to run technical onboarding calls independently. Candidates who can show experience with tools like Salesforce, Gainsight, or Jira, and who demonstrate clear written follow-through, stand out in remote hiring pipelines.
Which companies hire remote technical account managers?
Companies hiring remote technical account managers right now include Varonis Systems, DigitalOcean, and WIZ, based on current remote listings on Migrate Mate as of November 2026. Remote-first SaaS companies, distributed cloud platforms, and enterprise software vendors are among the most consistent hirers for this role across the U.S.
Can you get a remote technical account manager job with no experience?
Yes, but remote entry-level roles are harder to land because you need to demonstrate self-direction from day one without the safety net of an office. Early-career candidates do best by targeting smaller SaaS companies or startups with remote-first cultures. Showing hands-on product knowledge, completing vendor certifications, and building a record of async communication through projects or volunteer work can open doors when direct experience is limited.
Do you need a degree for remote technical account manager jobs?
Not always. Many remote employers weigh technical skills, certifications, and measurable customer outcomes above formal credentials for this role. Cloud platform certifications, CRM proficiency, and a demonstrable history of managing technical relationships remotely carry real weight. A degree in a technical or business field can help at larger enterprise employers, but it rarely makes or breaks a candidacy when your applied skills are strong.
Which industries hire the most remote technical account managers?
Most remote technical account manager openings sit in Technology & Software, Manufacturing, and Medical Devices, per current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed customer-facing teams to support complex product deployments and ongoing client relationships without requiring co-location.
See All 107+ Remote Technical Account Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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