Remote Technical Assistance Specialist Jobs
Remote technical assistance specialist jobs are open across the U.S. at remote-first firms and distributed teams that need specialists who can deliver support, training, and guidance without being on-site. Sectors actively hiring include government contractors, nonprofits, healthcare technology, and education. Employers hiring remotely right now include ICF, American Institutes for Research, and POLYNT. See the openings below and apply to the ones that match your experience.
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Showing 5 of 11+ Remote Technical Assistance Specialist jobs
About us
At Viasat, the work you do helps people stay connected in ways that matter, from everyday moments to critical missions across air, land, sea, and space.
We’re a place for people who are curious, bold, and motivated by meaningful work. Here, you'll have the opportunity to make an impact, explore new possibilities, and grow your career in ways that align with your interests and goals. When you're ready to take on something new, you'll find leaders who support your development and help you turn your ambition into action.
We're excited to announce a dynamic opportunity for a talented Technical Assistance Center Tech. to join our growing team! This role offers the flexibility and convenience of fully remote work, allowing you to contribute from anywhere in the United States (Excluding ND, VT, or RI) 12-hour/ 2-2-3 schedule.
Do you thrive in high-impact, fast-paced environments? Are you energized by solving complex problems and keeping critical systems running? If so, this role may be for you.
As a Technical Assistance Center (TAC) Technician, you will be at the center of global network operations—supporting, monitoring, and maintaining Viasat’s international broadband services, satellite gateway systems, and IP/RF networks. You’ll play a critical role in ensuring service reliability, managing incidents, and coordinating across teams and partners worldwide.
The day-to-day
- Serve as a central hub for incident management and communications across network operations
- Monitor, troubleshoot, and support broadband, satellite, and IP network infrastructure
- Lead response efforts during circuit-impacting events and service outages, ensuring rapid diagnosis and resolution
- Act as a key escalation point for vendors and external partners, driving accountability and timely issue resolution
- Coordinate dispatch and vendor support for hardware troubleshooting, replacement, and field operations
- Manage and prioritize ticket queues while meeting strict SLA commitments
- Collaborate with DevOps, engineering, and field teams during outage events and maintenance activities
- Perform system maintenance including configuration changes, upgrades, and new equipment installations
- Support customer-facing teams and global partners during complex technical issues
- 2+ years of experience in technical troubleshooting in a NOC, TAC, call center, or enterprise IT environment
- Experience managing network incidents, including circuit-impacting events, outages, or service degradations
- Proven ability to escalate and coordinate with vendors to resolve complex technical issues
- Strong communication skills with the ability to collaborate across technical and non-technical teams
- Proven ability to quickly learn and adapt in a dynamic environment
- Excellent problem-solving capabilities and willingness to think creatively
- Willingness to work 3rd shift and rotating schedules. *If the need should arise.
- Introductory experience with AI tools and Large Language Models "LLMs" (e.g., using AI assistants for troubleshooting, documentation, or workflow efficiency)
- Basic familiarity with query languages or data analysis tools (e.g., SQL, KQL, or similar)
- Interest in leveraging automation and AI-driven insights to improve efficiency
What will help you on the job
- NOC or call center ticketing system experience preferably in Jira and ServiceNow.
- Understanding of network data flow and infrastructure components
- RF or satellite communications experience
- Experience leading or coordinating remote troubleshooting efforts
- Field installation or hardware support experience
- Knowledge of optical interface troubleshooting and coordination with vendors for repair.
Salary range
$26.44 - $41.83 / hourly. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $32.93 - $49.28/ hourly
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness.
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this online application, please click here.
About us
At Viasat, the work you do helps people stay connected in ways that matter, from everyday moments to critical missions across air, land, sea, and space.
We’re a place for people who are curious, bold, and motivated by meaningful work. Here, you'll have the opportunity to make an impact, explore new possibilities, and grow your career in ways that align with your interests and goals. When you're ready to take on something new, you'll find leaders who support your development and help you turn your ambition into action.
We're excited to announce a dynamic opportunity for a talented Technical Assistance Center Tech. to join our growing team! This role offers the flexibility and convenience of fully remote work, allowing you to contribute from anywhere in the United States (Excluding ND, VT, or RI) 12-hour/ 2-2-3 schedule.
Do you thrive in high-impact, fast-paced environments? Are you energized by solving complex problems and keeping critical systems running? If so, this role may be for you.
As a Technical Assistance Center (TAC) Technician, you will be at the center of global network operations—supporting, monitoring, and maintaining Viasat’s international broadband services, satellite gateway systems, and IP/RF networks. You’ll play a critical role in ensuring service reliability, managing incidents, and coordinating across teams and partners worldwide.
The day-to-day
- Serve as a central hub for incident management and communications across network operations
- Monitor, troubleshoot, and support broadband, satellite, and IP network infrastructure
- Lead response efforts during circuit-impacting events and service outages, ensuring rapid diagnosis and resolution
- Act as a key escalation point for vendors and external partners, driving accountability and timely issue resolution
- Coordinate dispatch and vendor support for hardware troubleshooting, replacement, and field operations
- Manage and prioritize ticket queues while meeting strict SLA commitments
- Collaborate with DevOps, engineering, and field teams during outage events and maintenance activities
- Perform system maintenance including configuration changes, upgrades, and new equipment installations
- Support customer-facing teams and global partners during complex technical issues
- 2+ years of experience in technical troubleshooting in a NOC, TAC, call center, or enterprise IT environment
- Experience managing network incidents, including circuit-impacting events, outages, or service degradations
- Proven ability to escalate and coordinate with vendors to resolve complex technical issues
- Strong communication skills with the ability to collaborate across technical and non-technical teams
- Proven ability to quickly learn and adapt in a dynamic environment
- Excellent problem-solving capabilities and willingness to think creatively
- Willingness to work 3rd shift and rotating schedules. *If the need should arise.
- Introductory experience with AI tools and Large Language Models "LLMs" (e.g., using AI assistants for troubleshooting, documentation, or workflow efficiency)
- Basic familiarity with query languages or data analysis tools (e.g., SQL, KQL, or similar)
- Interest in leveraging automation and AI-driven insights to improve efficiency
What will help you on the job
- NOC or call center ticketing system experience preferably in Jira and ServiceNow.
- Understanding of network data flow and infrastructure components
- RF or satellite communications experience
- Experience leading or coordinating remote troubleshooting efforts
- Field installation or hardware support experience
- Knowledge of optical interface troubleshooting and coordination with vendors for repair.
Salary range
$26.44 - $41.83 / hourly. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $32.93 - $49.28/ hourly
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness.
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this online application, please click here.
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Who's Hiring
What Employers Look For
The qualifications that appear most often in remote technical assistance specialist jobs.
- Bachelor's degree in public health, education, public administration, or a related field
- Experience delivering training or technical assistance to organizations, agencies, or grantees
- Strong written and verbal communication skills for diverse audiences
- Proficiency with virtual meeting platforms and remote facilitation tools
- Ability to analyze program data and produce clear reports or recommendations
- Familiarity with federal or state grant compliance requirements and program regulations
Tips for Your Remote Technical Assistance Specialist Job Search
Apply early to remote roles that fit
Migrate Mate lists remote technical assistance specialist openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote postings often fill faster than on-site ones, so moving quickly on a strong match matters.
Show your async communication in writing
Remote employers for this role screen heavily on written communication. Use your cover letter and any work samples to show you can explain complex technical processes clearly in writing, without real-time back-and-forth. Concrete examples from previous support or training work carry more weight than general claims.
Build a remote-ready support portfolio
Compile documentation, training guides, troubleshooting walkthroughs, or process materials you have created. Remote hiring managers want evidence you can produce useful deliverables independently. Even materials from volunteer or freelance work demonstrate the self-direction remote technical assistance roles require.
Prepare for async remote interview formats
Many remote employers for this role use recorded video screens or written assessment tasks before a live interview. Practice answering behavioral questions on camera and in writing, focusing on how you have resolved technical problems or supported users without in-person access to them.
Remote Technical Assistance Specialist Jobs: Frequently Asked Questions
How do I get a remote technical assistance specialist job?
Remote technical assistance specialist roles go to candidates who can demonstrate self-direction and clear written communication from day one. Remote employers screen for async communication skills, the ability to troubleshoot independently, and familiarity with collaboration tools like Slack, Zoom, and ticketing systems. Candidates who document their problem-solving process and show results from previous support or training work consistently edge out those who rely on in-person references alone.
Which companies hire remote technical assistance specialists?
Employers currently hiring remote technical assistance specialists include ICF, American Institutes for Research, and POLYNT, per current remote listings on Migrate Mate as of November 2026. Remote-first firms, distributed government contractors, and nonprofit organizations in sectors like healthcare technology and education are the most consistent sources of remote openings for this role.
Can you get a remote technical assistance specialist job with no experience?
Yes, but remote entry-level openings are harder to land because employers expect you to work independently without on-site supervision from the start. Nonprofits, education technology companies, and smaller government contractors are more likely to hire entry-level remote candidates. Demonstrating async communication skills, completing relevant certifications, and showing any hands-on support or training work, even from volunteer roles, opens the door.
Do you need a degree for remote technical assistance specialist jobs?
Not always. Many remote employers weigh demonstrated skills, relevant certifications, and a portfolio of real support or training work alongside or instead of a formal degree. Fields like IT support, workforce development, and public health technical assistance may favor practical experience and subject-matter knowledge over a specific credential, especially when candidates can show concrete results remotely.
See All 11 Remote Technical Assistance Specialist Jobs
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