Remote Vice President of Client Services Jobs
Remote Vice President of Client Services jobs are open across the U.S. at remote-first firms and distributed teams in sectors like SaaS, consulting, healthcare technology, and financial services. Employers hiring remotely right now include EXL Service, Lumanity, and Med-Metrix. Find a role that fits below and apply directly.
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See related jobsLumanity is dedicated to improving patient health by accelerating and optimizing access to medical advances. We partner with life sciences companies around the world to generate evidence to demonstrate the value of their product, translate the science and data into compelling product narratives, and enable commercial decisions that position these products for success in the market. We do this through three strategic and complimentary areas of focus: Strategy and Insights, Value Access and Outcomes, and Medical Strategy and Communications (MSC).
Responsibilities / Position overview:We are seeking an experienced Client Partnerships and Growth Strategy Vice President to join our Medical Strategy and Communications (MSC) team.
This individual will play a crucial role in expanding MSC’s footprint within the life sciences industry. Central to this position will be powering efficient and effective new business development for the practice - securing, leading and driving RFPs from start to finish. That includes securing new Agency of Record (AoR) relationships as well as capitalizing and expanding on existing AoRs and client relationships into new therapy areas, brands and remits. You will help drive the growth of key clients within the MS&C practice, enabling and supporting client leads and the practice in growing revenue and contribution from priority practice-level and capability-level clients. Lastly, you will work closely with our marketing colleagues to set marketing strategies and thought leadership programs that dovetail and support our new business drive.
You will liaise heavily with other members of the Growth Strategy team, the practice capability leads, client-facing leaders and the central Commercial (marketing and business development) teams. In addition to your global practice focus, you will be actively engaged in partnering with other business development colleagues across Lumanity.
As an experienced business development professional, you will understand what it takes to win RFPs, whether that be guiding teams to a winning pitch or leading and driving the lions share of the RFP content yourself. Ideally, your expertise would be founded in leading accounts and clients from across our three communications capabilities: scientific and medical communications, brand communications and promotion, patient engagement and communications. However, we will also consider candidates that can credibly lead business development in two of these areas.
The ideal candidate brings an adept consultative approach, credibility with senior stakeholders, a network of senior client prospects in pharma and biotech, and the ability to persuade and influence internal and external stakeholders.
You will report to the SVP, Growth Strategy and be part of the MS&C practice.
Primary Responsibilities:
-
Business development – working closing with other members of the growth strategy team and with the practice leaders to drive efficient and effective business development including, but not limited to;
- Developing and maintaining NBD processes, tools and assets
- Leading and/or facilitating training
- Targeted networking
- Leading and supporting RFIs and RFPs, in particular those for the key MS&C clients, from start to finish including pitch narrative and content
- Building relationships with and engaging biopharmaceutical procurement teams on behalf of MS&C, to support our inclusion in upcoming, relevant RFIs and RFPs
- Key client revenue and contribution growth – partner with MS&C client leaders, supporting the development of the practice growth mindset and establishing capabilities, processes, training and tools to achieve the strategic revenue and contribution targets of the practice’s key clients.
- Consultative selling – engage directly with key Lumanity clients and client prospects to identify and securing revenue growth (organic and new new business) in conjunction with Lumanity senior client partners.
- Go-to-market strategy/commercialization strategy – partner with members of the growth strategy team and the MSC capability leaders to develop/refine and rollout our go-to-market / commercialization strategy. This could include our three capabilities, existing and new offerings and tech solutions.
- Marketing and thought leadership – provide input into our marketing strategy and plan, including congress presence and thought leadership plans. Support your marketing colleagues in cascading marketing deliverables to clients and internal stakeholders as well as capitalizing on converting the resulting Marketing Qualified Leads (MQLs) into sales leads. This may include attendance at key congresses, webinars and events.
About You
You will be an agile, highly motivated, and team-focused individual with proven experience in strategically leading complex client facing selling scenarios. You will be enthused and at-home in working within a fast-paced consultancy environment. For this senior role, you will need personal energy, confidence, and excellent influencing skills. You need to be a level-headed thinker with honed leadership skills, able to collaborate and drive change at an organizational and team level. Above all, you need to be an excellent communicator and a team player, with tenacity and a passion for driving the business forward and delivering high-quality services and solutions.
Given the global nature of our work, this individual will need to work flexibly across time zones, both to engage US and European clients and prospects and also to effectively work with our global, geographically spread team.
Essential Skills & Experience:
15+ years of experience with relevant expertise and successful track record in client leadership (in two or more of our three capabilities: scientific and medical communications, brand communications and promotion and/or patient engagement and communications) in professional services or in-house for the biopharmaceutical industry.- Demonstrated experience and success in a professional services environment, and in creating, applying, and disseminating new processes and procedures in a rapidly growing entrepreneurial organization.
- Experience working with top tier pharmaceutical and biotechnology companies.
- Ability to lead others, influence and collaborate in a matrix environment.
- Develop and nurture relationships with senior client executives to understand their strategic issues and key priorities.
- Facilitating difficult conversations with senior level employees and customers.
- Excellent English oral and written communication skills with a view to liaising with technical and non-technical clients (both internally and externally).
- Strong interpersonal skills; interact effectively with individuals from varying levels both. internally and externally; ability to quickly form relationships, drive a common vision, and break through barriers.
- Exceptional management skills with excellent executive level verbal and written communication.
- Broad and deep understanding of the pharmaceutical, healthcare or life sciences industry.
- Experienced in the use of Microsoft office, including Excel and PowerPoint. Expertise in using CRM, marketing/sales analytics and/or financial analytics tools strongly preferred.
- Competitive salary (dependent on experience) plus bonus scheme
- Pension scheme
- Healthcare and wellbeing benefits
Lumanity is committed to creating a diverse environment and are proud to be an equal opportunities employer. All qualified applicants will receive consideration for employment on the basis of merit, and in accordance with legislative requirements.
Lumanity is dedicated to improving patient health by accelerating and optimizing access to medical advances. We partner with life sciences companies around the world to generate evidence to demonstrate the value of their product, translate the science and data into compelling product narratives, and enable commercial decisions that position these products for success in the market. We do this through three strategic and complimentary areas of focus: Strategy and Insights, Value Access and Outcomes, and Medical Strategy and Communications (MSC).
Responsibilities / Position overview:We are seeking an experienced Client Partnerships and Growth Strategy Vice President to join our Medical Strategy and Communications (MSC) team.
This individual will play a crucial role in expanding MSC’s footprint within the life sciences industry. Central to this position will be powering efficient and effective new business development for the practice - securing, leading and driving RFPs from start to finish. That includes securing new Agency of Record (AoR) relationships as well as capitalizing and expanding on existing AoRs and client relationships into new therapy areas, brands and remits. You will help drive the growth of key clients within the MS&C practice, enabling and supporting client leads and the practice in growing revenue and contribution from priority practice-level and capability-level clients. Lastly, you will work closely with our marketing colleagues to set marketing strategies and thought leadership programs that dovetail and support our new business drive.
You will liaise heavily with other members of the Growth Strategy team, the practice capability leads, client-facing leaders and the central Commercial (marketing and business development) teams. In addition to your global practice focus, you will be actively engaged in partnering with other business development colleagues across Lumanity.
As an experienced business development professional, you will understand what it takes to win RFPs, whether that be guiding teams to a winning pitch or leading and driving the lions share of the RFP content yourself. Ideally, your expertise would be founded in leading accounts and clients from across our three communications capabilities: scientific and medical communications, brand communications and promotion, patient engagement and communications. However, we will also consider candidates that can credibly lead business development in two of these areas.
The ideal candidate brings an adept consultative approach, credibility with senior stakeholders, a network of senior client prospects in pharma and biotech, and the ability to persuade and influence internal and external stakeholders.
You will report to the SVP, Growth Strategy and be part of the MS&C practice.
Primary Responsibilities:
-
Business development – working closing with other members of the growth strategy team and with the practice leaders to drive efficient and effective business development including, but not limited to;
- Developing and maintaining NBD processes, tools and assets
- Leading and/or facilitating training
- Targeted networking
- Leading and supporting RFIs and RFPs, in particular those for the key MS&C clients, from start to finish including pitch narrative and content
- Building relationships with and engaging biopharmaceutical procurement teams on behalf of MS&C, to support our inclusion in upcoming, relevant RFIs and RFPs
- Key client revenue and contribution growth – partner with MS&C client leaders, supporting the development of the practice growth mindset and establishing capabilities, processes, training and tools to achieve the strategic revenue and contribution targets of the practice’s key clients.
- Consultative selling – engage directly with key Lumanity clients and client prospects to identify and securing revenue growth (organic and new new business) in conjunction with Lumanity senior client partners.
- Go-to-market strategy/commercialization strategy – partner with members of the growth strategy team and the MSC capability leaders to develop/refine and rollout our go-to-market / commercialization strategy. This could include our three capabilities, existing and new offerings and tech solutions.
- Marketing and thought leadership – provide input into our marketing strategy and plan, including congress presence and thought leadership plans. Support your marketing colleagues in cascading marketing deliverables to clients and internal stakeholders as well as capitalizing on converting the resulting Marketing Qualified Leads (MQLs) into sales leads. This may include attendance at key congresses, webinars and events.
About You
You will be an agile, highly motivated, and team-focused individual with proven experience in strategically leading complex client facing selling scenarios. You will be enthused and at-home in working within a fast-paced consultancy environment. For this senior role, you will need personal energy, confidence, and excellent influencing skills. You need to be a level-headed thinker with honed leadership skills, able to collaborate and drive change at an organizational and team level. Above all, you need to be an excellent communicator and a team player, with tenacity and a passion for driving the business forward and delivering high-quality services and solutions.
Given the global nature of our work, this individual will need to work flexibly across time zones, both to engage US and European clients and prospects and also to effectively work with our global, geographically spread team.
Essential Skills & Experience:
15+ years of experience with relevant expertise and successful track record in client leadership (in two or more of our three capabilities: scientific and medical communications, brand communications and promotion and/or patient engagement and communications) in professional services or in-house for the biopharmaceutical industry.- Demonstrated experience and success in a professional services environment, and in creating, applying, and disseminating new processes and procedures in a rapidly growing entrepreneurial organization.
- Experience working with top tier pharmaceutical and biotechnology companies.
- Ability to lead others, influence and collaborate in a matrix environment.
- Develop and nurture relationships with senior client executives to understand their strategic issues and key priorities.
- Facilitating difficult conversations with senior level employees and customers.
- Excellent English oral and written communication skills with a view to liaising with technical and non-technical clients (both internally and externally).
- Strong interpersonal skills; interact effectively with individuals from varying levels both. internally and externally; ability to quickly form relationships, drive a common vision, and break through barriers.
- Exceptional management skills with excellent executive level verbal and written communication.
- Broad and deep understanding of the pharmaceutical, healthcare or life sciences industry.
- Experienced in the use of Microsoft office, including Excel and PowerPoint. Expertise in using CRM, marketing/sales analytics and/or financial analytics tools strongly preferred.
- Competitive salary (dependent on experience) plus bonus scheme
- Pension scheme
- Healthcare and wellbeing benefits
Lumanity is committed to creating a diverse environment and are proud to be an equal opportunities employer. All qualified applicants will receive consideration for employment on the basis of merit, and in accordance with legislative requirements.
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Find JobsRemote Vice President of Client Services Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote vice president of client services jobs.
- 10 or more years of client-facing experience with at least 5 in a leadership role
- Demonstrated ability to manage and grow a multi-million dollar book of business
- Experience building and leading client services or customer success teams
- Proficiency with CRM platforms and customer health reporting tools
- Strong executive communication and executive business review presentation skills
- Bachelor's degree in business, communications, or a related field
Tips for Your Remote Vice President of Client Services Job Search
Demonstrate async client leadership upfront
Remote employers want proof you can manage executive client relationships without in-person contact. Add examples of async communication wins, written escalation handling, and distributed team oversight directly to your resume and cover letter before applying.
Target remote-first companies by operating model
Companies with no physical headquarters or fully distributed workforces are your strongest targets. These organizations have already built the infrastructure and culture for remote vice president of client services work, so you spend less time proving remote viability and more time competing on merit.
Apply early to remote roles that fit
Migrate Mate lists remote vice president of client services openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated postings.
Prepare for async-heavy remote interviews
Many remote-first companies use written screen questions, asynchronous video responses, or multi-day case exercises before a live call. Practice articulating client strategy, retention frameworks, and team leadership decisions clearly in written form before your first interview stage.
Remote Vice President of Client Services Jobs: Frequently Asked Questions
How do I get a remote vice president of client services job?
Remote employers hiring at this level screen for self-direction, executive-level written communication, and a demonstrated ability to manage client relationships without in-person contact. Remote-first SaaS companies, consulting firms, and managed services providers are the most active hiring sources. Candidates who show experience leading distributed account teams, using async collaboration tools, and driving retention metrics without direct oversight stand out.
Which companies hire remote vice president of client servicess?
Employers currently hiring remote vice president of client servicess include EXL Service, Lumanity, and Med-Metrix, per current remote listings on Migrate Mate as of November 2026. Remote-first technology companies, digital agencies, and enterprise software providers are among the most consistent hirers of this role across distributed team structures.
Can you get a remote vice president of client services job with no experience?
Yes, but remote vice president of client services roles at this seniority level are rarely entry-level, so prior client-facing leadership experience matters more than it would in an office setting. Candidates with strong portfolios of retention outcomes, documented async leadership, and experience managing accounts independently can open doors even without a traditional VP title on their resume.
Do you need a degree for remote vice president of client services jobs?
Not always. Remote employers at this level weigh demonstrated client leadership, revenue retention results, and executive presence more heavily than a specific degree. A history of growing accounts, managing cross-functional remote teams, and communicating clearly in writing can carry more weight than formal credentials for many hiring companies.
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