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Vice President of Management Services

Job Overview

We are seeking an experienced and strategic Vice President of Management Services to lead our organization’s management service operations and corporate support functions. In this pivotal role, you will oversee service delivery, operational efficiency, resource management, and process improvement across multiple departments and business functions. Your leadership will help establish scalable management systems, strengthen internal service capabilities, and ensure that organizational resources are aligned with business priorities. This role offers an exciting opportunity to improve operational performance through strategic planning, data-driven decision making, cross-functional collaboration, and continuous service excellence.

Duties

• Develop and execute comprehensive management services strategies that align with corporate objectives and support the organization’s operational and long-term growth goals.
• Lead and manage high-performing management services, corporate services, administrative, and operational support teams to ensure efficient and consistent service delivery across the organization.
• Oversee internal service operations, including business administration, corporate support, facilities coordination, vendor management, procurement support, and other shared management services.
• Establish standardized policies, procedures, service standards, and operating processes to improve organizational efficiency, accountability, and service quality.
• Monitor service performance through key performance indicators, operational reporting, internal customer feedback, and performance analytics to identify opportunities for continuous improvement.
• Manage resource planning and allocation across management service functions, ensuring that personnel, budgets, technology, and external resources are effectively aligned with organizational priorities.
• Oversee vendor and service-provider relationships, including vendor selection, performance evaluation, contract coordination, service quality, and cost management.
• Collaborate cross-functionally with executive leadership, finance, operations, technology, procurement, facilities, and business-unit leaders to coordinate organizational resources and resolve operational challenges.
• Lead initiatives focused on process optimization, workflow standardization, automation, and digital transformation to improve the efficiency and scalability of management services.
• Establish and maintain service-level standards and internal customer experience programs to ensure that management services consistently meet the needs of business units and corporate stakeholders.
• Oversee annual management services budgets and operating expenditures while ensuring effective allocation of resources toward high-impact operational priorities.
• Identify operational risks, service gaps, and organizational inefficiencies and develop practical strategies to mitigate risks and improve business continuity.
• Prepare executive-level reports, performance dashboards, and strategic recommendations regarding management services performance, resource utilization, costs, and operational priorities.
• Lead organizational improvement initiatives and ensure successful implementation of new management processes, systems, and service delivery models.
• Foster a culture of accountability, collaboration, continuous improvement, and service excellence across the Management Services organization.

Qualifications

• Proven experience leading management services, corporate services, business operations, administrative services, or related functions within a corporate environment.
• Demonstrated experience managing large, cross-functional teams and overseeing multiple operational support functions simultaneously.
• Strong knowledge of business operations, management services, shared services, resource planning, vendor management, and process improvement.
• Demonstrated ability to develop and implement standardized operating procedures, service-level frameworks, performance management systems, and organizational processes.
• Strong financial and budget management skills, with the ability to monitor operating expenses, evaluate resource utilization, and identify cost-efficiency opportunities.
• Excellent analytical and problem-solving abilities, with experience using operational data and performance metrics to support strategic decision making.
• Strong project management skills with the ability to oversee multiple organizational initiatives while maintaining priorities, timelines, quality, and accountability.
• Exceptional leadership and communication skills with the ability to collaborate effectively with executive leadership, department heads, external service providers, and internal stakeholders.
• Experience managing vendor relationships, service contracts, procurement activities, and third-party operational partners is highly desirable.
• Knowledge of enterprise management systems, workflow automation, CRM, ERP, reporting platforms, or other business technologies is a plus.
• Strong understanding of organizational efficiency, service delivery models, process optimization, and continuous improvement methodologies.
• Ability to operate effectively in fast-paced, complex corporate environments while managing competing priorities and organizational demands.

Join us as we strengthen the systems and services that support our organization’s continued growth! Bring your strategic leadership, operational expertise, and commitment to service excellence to help build a more efficient, scalable, and high-performing Management Services organization—creating measurable value across the business every day.

Pay: $169,386.07 - $186,125.40 per year

Benefits:

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Employee assistance program
• Family leave
• Flexible schedule
• Health insurance
• Life insurance
• Loan repayment program
• Vision insurance

Work Location: Remote