Research Associate, Life Sciences Jobs in Indiana
Research Associate, Life Sciences jobs in Indiana are in steady demand, concentrated in pharmaceutical research, contract research organizations, and medical device development, with openings at the bench-level entry through senior scientist grades. Indianapolis anchors the market, with additional hiring in West Lafayette and Bloomington driven by Purdue University's research ecosystem and Indiana University's life sciences programs. Established employers with lasting Indiana footprints include Eli Lilly, Corteva Agriscience, and Cook Medical, where the most consistently sought specialties are cell biology, analytical chemistry, and assay development. See the openings below and apply to the ones that match your experience.
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Role Overview
We are seeking an experienced Salesforce Life Sciences Cloud Technical Lead to lead the ongoing enhancement, production support, and platform evolution of a Medical Contact Center.
The client is modernizing its Medical Contact Center from Salesforce Service Cloud to Salesforce Life Sciences Cloud with a separate implementation vendor. After Release 1 go-live, TCS will take over future releases, L2/L3 support, platform governance, technical leadership, and continuous improvement for this platform.
The ideal candidate will combine strong Salesforce platform expertise, hands-on Life Sciences Cloud or Healthcare Cloud experience, support leadership, release management discipline, and the ability to operate effectively in a regulated pharmaceutical environment.
- Platform Ownership & Technical LeadershipServe as the overall Technical Lead for the Salesforce Life Sciences Cloud Medical Contact Center platform.
- Act as the primary technical point of contact for client stakeholders, business users, product owners, implementation vendor, and delivery teams
- Establish technical governance, solution design standards, coding best practices, and platform operating procedures
- Review and approve solution designs, technical specifications, configuration changes, and development approaches.
- Drive platform scalability, performance optimization, maintainability, security, and compliance alignment.
- Provide technical guidance and mentorship to Salesforce developers, administrators, support engineers, and QA teams.
- L2 / L3 Production Support Leadership
- Lead end-to-end application support operations for Salesforce Life Sciences Cloud.
- Manage incident, problem, service request, defect, and change resolution processes.
- Own root cause analysis for critical and recurring production issues and drive preventive actions.
- Coordinate major incident response, defect triage, impact assessment, and risk mitigation.
- Release & Enhancement Management
- Own delivery of post Release 1 enhancements, future releases, and Salesforce platform upgrades.
- Partner with business and IT stakeholders to convert requirements into scalable, compliant technical solutions.
- Lead sprint planning, release planning, deployment readiness, production cutover, and hypercare support.
- Coordinate across onsite and offshore teams for development, testing, defect remediation, and deployment.
- Establish DevOps, version control, CI/CD, environment management, and deployment governance practices
- Salesforce Life Sciences Cloud Solution Leadership
- Lead support and enhancement of Medical Contact Center capabilities, including:
- Medical inquiry and case management
- Omnichannel contact center operations
- HCP, patient, and caregiver interactions
- Knowledge management and medical response content workflows
- Adverse event and product quality complaint integration touchpoints
- Medical information request processing and fulfillment
- Role-based access, security, and audit readiness
- Lead support and enhancement of Medical Contact Center capabilities, including:
- Integration & Enterprise Architecture Oversight
- Oversee integrations between Salesforce and enterprise systems such as Veeva, MDM, medical information systems, contact center tools, middleware, data lake, data warehouse, and ERP platforms.
- Lead troubleshooting of complex integration, data synchronization, API, and batch processing issues.
- Ensure data integrity, security, privacy, and compliance across connected systems.
- Partner with enterprise architecture, integration, data, and infrastructure teams for cross-platform issue resolution.
- Stakeholder, Vendor & Transition Management
- Lead knowledge transition from the Release 1 implementation vendor.
- Own transition planning, reverse KT, documentation review, support readiness, and operational acceptance.
- Partner with Medical Affairs, IT, contact center operations, compliance, QA, and business stakeholders.
- Facilitate governance meetings, service reviews, release updates, and executive-ready status reporting.
- Provide recommendations for platform roadmap, simplification, automation, and continuous improvement.
- Compliance & Quality Expectations
- Operate within a regulated pharmaceutical environment with strong adherence to change management, validation, privacy, and security controls.
- Support audit readiness, documentation, traceability, and evidence collection for application changes and production support actions.
- Ensure alignment with applicable GxP, HIPAA, FDA, data privacy, and internal quality management expectations.
- Promote defect prevention, release quality, automated regression practices, and support knowledge documentation.
- Experience
- 10+ years of IT experience with 6+ years of Salesforce platform experience.
- 2+ years of experience with Salesforce Life Sciences Cloud, Healthcare Cloud, or pharma-focused Salesforce solutions.
- Proven experience leading Salesforce production support, enhancement, and release management engagements.
- Experience supporting customer service, medical information, medical affairs, or contact center platforms
- Experience working with pharmaceutical or life sciences clients in a regulated delivery model.
- Experience managing onsite-offshore teams and coordinating with multiple vendors.
- Must have permanent US work authorization
- Ability to work onsite in Indianapolis, IN weekly
- Salesforce Technical Skills
- Salesforce Life Sciences Cloud / Healthcare Cloud
- Salesforce Service Cloud
- Apex, Lightning Web Components, Visualforce
- Salesforce Flows and OmniStudio
- Service Console, Omni-Channel, Knowledge, Case Management
- Platform Events, REST/SOAP APIs, integration patterns
- Salesforce security model, sharing, profiles, permission sets
- Data model design, data migration, and data quality controls
- DevOps, CI/CD, Git, deployment tools, environment management
- Integration & Tools Experienc
- MuleSoft or equivalent middleware platforms
- Veeva and life sciences enterprise ecosystem integrations
- Informatica or other data integration tools
- Monitoring, logging, ticketing, and ITSM tools such as ServiceNow, Jira, or Azure DevOps
- Salesforce deployment tools such as Copado, Gearset, Salesforce CLI, or equivalent
- Domain Knowledge
- Medical Information and Medical Affairs operating models
- Medical inquiry intake, triage, response, fulfillment, and closure processes
- Adverse Event and Product Quality Complaint identification and handoff workflows
- HCP, patient, caregiver, and contact center interaction models
- Pharmaceutical compliance, validation, audit, and privacy expectations
- Preferred Certifications
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I / II
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Application Architect or System Architect
- Salesforce Integration Architect, Data Architect, or Sharing and Visibility Architect
- Salesforce Life Sciences Cloud or Healthcare-related accreditation, where available
- Leadership Competencies
- Strong client-facing communication and executive stakeholder management
- Production support ownership with calm, structured incident leadership
- Ability to lead ambiguous transition scenarios and stabilize operations after go-live
- Strong analytical thinking, RCA discipline, and problem-solving mindset
- Team leadership, mentoring, estimation, planning, and delivery accountability
- Ability to balance speed, quality, compliance, and business continuity
Why Coastal, and what we offer:
- Competitive quarterly bonus opportunities
- Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
- A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
- Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
- Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
- Opportunities for accelerated growth, networking, and career guidance and support
- Trust, transparency and respect across all levels of the company
Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
See All 7 Research Associate, Life Sciences Jobs in Indiana
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Find JobsResearch Associate, Life Sciences Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Research Associate, Life Sciences Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring



Top Industries Hiring
- Technology & Software
What Indiana Employers Look For
The qualifications that appear most often in research Associate, life sciences jobs across Indiana.
- Bachelor's degree in biology, chemistry, biochemistry, or a closely related life sciences field
- Hands-on laboratory experience with standard cell culture and molecular biology techniques
- Proficiency in data analysis tools such as GraphPad Prism or equivalent statistical software
- Familiarity with Good Laboratory Practice standards and laboratory safety protocols
- Experience operating and troubleshooting instrumentation such as HPLC, PCR, or flow cytometers
- Strong written communication skills for documenting experimental methods and scientific results
Research Associate, Life Sciences Jobs in Indiana: Frequently Asked Questions
How do you become a research associate, life sciences in Indiana?
Most research associate, life sciences positions in Indiana require at minimum a bachelor's degree in a life sciences discipline such as biology, biochemistry, or chemistry, and the role carries no state-issued license or registration in Indiana. Employers in Indianapolis and along the Purdue-affiliated corridor in West Lafayette place strong weight on hands-on laboratory coursework, undergraduate research experience, and familiarity with techniques like PCR, cell culture, or chromatography. A master's degree or graduate-level research experience accelerates hiring at larger pharmaceutical and CRO employers.
Which companies hire research associate, life sciencess in Indiana?
Employers hiring research associate, life sciencess in Indiana right now include CBRE, CIC, and Coastal, based on current listings on Migrate Mate as of August 2026. Indiana's pharmaceutical and agricultural science base means many of these employers maintain long-term research pipelines that generate consistent openings rather than sporadic hiring.
Which Indiana cities have the most research associate, life sciences jobs?
Indianapolis and Lebanon hold the most research associate, life sciences openings in Indiana. Indianapolis dominates because it is home to Eli Lilly's global headquarters and a dense cluster of contract research organizations and biotech firms, while West Lafayette benefits from Purdue University's research programs and affiliated life sciences spin-offs, and Bloomington draws openings tied to Indiana University's medical sciences and Cook Medical operations.
Are there remote research associate, life sciences jobs in Indiana?
Yes, but they're rare. Most research associate work is inherently hands-on, requiring physical access to laboratory equipment, samples, and controlled environments that cannot be replicated remotely. About 0% of research associate, life sciences openings tied to Indiana are remote or hybrid as of August 2026, and those positions tend to be in data analysis, regulatory documentation, or scientific writing rather than bench research.
How can I get hired as a research associate, life sciences in Indiana with little or no experience?
The most realistic entry path is applying for a laboratory technician or research technician role, which Indiana employers including Eli Lilly, Indiana University Health research departments, and Purdue's core research facilities regularly post as stepping-stone positions requiring only an undergraduate degree and coursework-level laboratory exposure. Co-op and summer internship programs at Corteva Agriscience and Lilly are structured pathways for new graduates. Documenting undergraduate thesis research or independent project work in your application materials gives a meaningful edge when competing against candidates with limited formal industry experience.
Where can I find and apply to research associate, life sciences jobs in Indiana?
You can find and apply to research associate, life sciences jobs in Indiana on Migrate Mate, which lists current openings from employers across the state. Search for roles that match your background and experience level, then apply directly to the positions that fit.
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