Resident Experience Manager Jobs
Resident Experience Manager jobs are open across multifamily residential, coworking, senior living, and student housing, from entry-level coordinator roles to senior and director levels, with specializations in community programming, tenant relations, and property operations. See the openings below and apply to the ones that match your experience.
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Job Summary
The Resident Experience Manager reports to property management and provides customer service to residents and administrative support to the property management office to promote resident satisfaction and retention. Primary duties include managing move-in and move-out experiences, conducting inspections, resident orientations, coordinating service requests, and facilitating transfers within MAA communities. Provides direction and guidance to onsite team.
The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Embracing opportunities
Doing the right thing at the right time for the right reasons
Duties and Responsibilities
Provides leadership and guidance in the absence of the property manager. Provides direction and advice to onsite team regarding on-site administration and resident interactions.
Conducts pre-walk inspections of units prior to move-in. Performs move-in and move-out inspections using SightPlan.
Procures and prepares personalized move-in gifts for new residents. Facilitates move-in orientation to welcome and educate residents.
Develops and maintains in-depth knowledge of all community aspects, amenities and features.
Documents and responds to resident questions and concerns via phone, online platforms, and tasks within the customer relationship management (CRM) system; reports and escalates any resident customer concerns to on-site property management.
Handles roommate additions or releases during the lease term. Processes notices to vacate from residents and provides move-out packet as needed.
Monitors and follows up on service requests, including IT systems and gate access troubleshooting.
Coordinates with vendors for package delivery, service requests, pest control, and make-ready processes.
Encourages, assists, and supports prospects with self-guided tours (SGT) as needed. May conduct property tours for prospects without appointments (walk-ins) or assist with current residents potentially transferring between or within MAA communities only when a scheduled tour is not available.
Coordinates the set-up and presentation readiness of mini-models and show units for property tours.
Partners with on-site property management, on-site maintenance, and corporate asset management to ensure high standards in curb appeal, amenities, and make-ready quality through regular property walks.
Monitors lease authoring tool and other systems for compliance and operational consistency.
Processes all applications that are not handled by the centralized application processing team.
Leads resident engagement initiatives and manages the community calendar. Plans and implements on-site resident and community outreach activities.
Oversees the community’s online reputation, including Google reviews.
Develops and maintains in-depth knowledge of local markets and competitors.
Monitors, audits, and maintains artificial intelligence tool knowledge base to ensure accuracy and enable optimal performance of centralized support.
Performs other related duties as assigned to meet the needs of the business.
Required Qualifications
3-5 years of customer service and/or administrative support experience required, or an equivalent combination of education and experience
Preferred Qualifications
Supervisory/management experience preferred
Bachelor’s degree with leasing and/or preferred
Customer retention experience strongly preferred
Bilingual skills preferred
Knowledge, Skills, and Abilities
Customer service skills and conflict resolution skills to overcome objections and resolve issues
Skill and ability to communicate verbally clearly and concisely and in writing
Knowledge of apartment management laws and regulations at the federal, state, and local levels
Critical thinking and problem-solving skills
Organization, task, and time management skills
Flexibility and adaptability to changes in priorities or business needs
Ability to work independently with minimal supervision and collaboratively as part of a team
Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
Ability to maintain confidentiality and maintain appropriate discretion
Physical and Environmental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Summary
The Resident Experience Manager reports to property management and provides customer service to residents and administrative support to the property management office to promote resident satisfaction and retention. Primary duties include managing move-in and move-out experiences, conducting inspections, resident orientations, coordinating service requests, and facilitating transfers within MAA communities. Provides direction and guidance to onsite team.
The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Embracing opportunities
Doing the right thing at the right time for the right reasons
Duties and Responsibilities
Provides leadership and guidance in the absence of the property manager. Provides direction and advice to onsite team regarding on-site administration and resident interactions.
Conducts pre-walk inspections of units prior to move-in. Performs move-in and move-out inspections using SightPlan.
Procures and prepares personalized move-in gifts for new residents. Facilitates move-in orientation to welcome and educate residents.
Develops and maintains in-depth knowledge of all community aspects, amenities and features.
Documents and responds to resident questions and concerns via phone, online platforms, and tasks within the customer relationship management (CRM) system; reports and escalates any resident customer concerns to on-site property management.
Handles roommate additions or releases during the lease term. Processes notices to vacate from residents and provides move-out packet as needed.
Monitors and follows up on service requests, including IT systems and gate access troubleshooting.
Coordinates with vendors for package delivery, service requests, pest control, and make-ready processes.
Encourages, assists, and supports prospects with self-guided tours (SGT) as needed. May conduct property tours for prospects without appointments (walk-ins) or assist with current residents potentially transferring between or within MAA communities only when a scheduled tour is not available.
Coordinates the set-up and presentation readiness of mini-models and show units for property tours.
Partners with on-site property management, on-site maintenance, and corporate asset management to ensure high standards in curb appeal, amenities, and make-ready quality through regular property walks.
Monitors lease authoring tool and other systems for compliance and operational consistency.
Processes all applications that are not handled by the centralized application processing team.
Leads resident engagement initiatives and manages the community calendar. Plans and implements on-site resident and community outreach activities.
Oversees the community’s online reputation, including Google reviews.
Develops and maintains in-depth knowledge of local markets and competitors.
Monitors, audits, and maintains artificial intelligence tool knowledge base to ensure accuracy and enable optimal performance of centralized support.
Performs other related duties as assigned to meet the needs of the business.
Required Qualifications
3-5 years of customer service and/or administrative support experience required, or an equivalent combination of education and experience
Preferred Qualifications
Supervisory/management experience preferred
Bachelor’s degree with leasing and/or preferred
Customer retention experience strongly preferred
Bilingual skills preferred
Knowledge, Skills, and Abilities
Customer service skills and conflict resolution skills to overcome objections and resolve issues
Skill and ability to communicate verbally clearly and concisely and in writing
Knowledge of apartment management laws and regulations at the federal, state, and local levels
Critical thinking and problem-solving skills
Organization, task, and time management skills
Flexibility and adaptability to changes in priorities or business needs
Ability to work independently with minimal supervision and collaboratively as part of a team
Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
Ability to maintain confidentiality and maintain appropriate discretion
Physical and Environmental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Resident Experience Manager Jobs by Experience Level
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Find JobsResident Experience Manager Job Market
Who's Hiring
- American Campus Communities12
- MAA4
- Berkshire2
- Hillpointe2
- Core Spaces2
What Employers Look For
The qualifications that appear most often in resident experience manager jobs.
- Two or more years of experience in property management, hospitality, or community engagement roles
- Demonstrated ability to plan, execute, and evaluate resident or community programming and events
- Strong written and verbal communication skills for interacting with residents, vendors, and internal teams
- Proficiency with property management software such as Yardi, RealPage, or similar platforms
- Experience resolving resident complaints and managing conflict with a customer-first approach
- Bachelor's degree in business, communications, hospitality, or a related field preferred
Tips for Your Resident Experience Manager Job Search
Tailor your resume to community metrics
Resident experience managers are hired on outcomes, so quantify retention rates, resident satisfaction scores, and event attendance in your resume. Hiring teams scan for evidence you moved the needle on community engagement, not just that you organized events.
Apply early to roles that fit
Migrate Mate lists resident experience manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target operators by portfolio type
Multifamily REITs, coworking operators, and senior living groups each expect different skills. Search by property type so you're applying to roles where your specific background, whether residential, commercial, or age-restricted communities, is a direct match.
Prep stories around difficult resident situations
Interviewers for this role almost always ask how you handled a complaint, conflict, or crisis. Prepare two or three specific stories covering what happened, how you responded, and what the resident's outcome was. Vague answers about 'prioritizing relationships' don't land.
Highlight cross-functional coordination experience
Resident experience managers work daily with leasing, maintenance, and property management teams. Your resume should name specific departments you've coordinated with and describe a project where that coordination produced a measurable result for residents.
Negotiate on scope, not just base pay
Many resident experience manager roles include discretionary budgets for programming, events, or amenity upgrades. During offer conversations, ask what that budget looks like and how decisions are made, since it directly affects how much you can actually do in the role.
Resident Experience Manager Jobs: Frequently Asked Questions
Which companies are hiring the most resident experience managers?
American Campus Communities, MAA, and Berkshire are hiring the most resident experience managers right now, with openings concentrated in Texas, Florida, and Arizona, based on current listings on Migrate Mate as of November 2026. Multifamily residential operators and coworking companies account for the largest share of active postings.
How many resident experience manager jobs are remote?
About 33% of resident experience manager openings are fully remote or hybrid as of November 2026, though fully on-site roles remain the majority given the in-person nature of community programming and resident interaction. Regional or portfolio-level roles that oversee multiple properties are more likely to offer hybrid arrangements than single-site positions.
How do you become a resident experience manager?
Start by building experience in a resident-facing or customer-facing role, such as leasing consultant, front desk coordinator, or hospitality associate. From there, move into a role that involves programming or community events, then apply for resident experience manager openings once you can point to specific outcomes. Certifications from the National Apartment Association or similar organizations can strengthen your application for competitive postings.
Can you get hired as a resident experience manager with little experience?
Yes, some operators hire candidates with strong hospitality, customer service, or event coordination backgrounds even without direct property management experience. Emphasize resident or guest satisfaction outcomes from previous roles, demonstrate familiarity with property management software, and apply to smaller portfolios or independent operators who often have more flexibility on background requirements than large institutional landlords.
What does the resident experience manager interview process look like?
Most hiring teams run two to three rounds: an initial screening call with HR, a panel or one-on-one interview with the property or regional manager focused on situational and behavioral questions, and sometimes a final conversation with a VP or operations lead. Expect questions about handling difficult resident interactions, running successful programming, and coordinating across leasing or maintenance teams.
Where can I find and apply to resident experience manager jobs?
You can find and apply to resident experience manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that fit your background, whether that's multifamily residential, coworking, senior living, or student housing, and apply directly to each listing that matches your experience.
See All 40 Resident Experience Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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