Risk Operations Specialist Jobs in Wilmington, DE

Position Summary

The Risk Manager is responsible for developing, implementing, and overseeing all safety and security programs to protect Goodwill of Delaware and Delaware County’s team members, customers, and assets. This role ensures compliance with OSHA and EPA regulations as well as internal policies and procedures; establishes comprehensive safety policies and procedures; manages workers’ compensation and liability claims; and provides ongoing training and guidance to team members. The Risk Manager leads loss prevention efforts by mitigating risks such as theft, fraud, vandalism, and security breaches while fostering a culture of safety and accountability. As a key member of the Quality Team, the Risk Manager drives continuous improvements in safety and loss prevention strategies.

Essential Functions And Basic Duties
1. Ensure compliance with OSHA, EPA, and other safety regulations while maintaining accurate records such as OSHA logs, safety training documentation, and Material Safety Data Sheets (MSDS).
2. Ensure compliance with all internal policies and procedures while promoting a culture of safety and loss prevention throughout the organization.
3. Oversee timely reporting, investigation, and resolution of incidents, including workers’ compensation, general liability, auto, and professional liability claims. Serve as primary point of contact with insurance carriers to provide information pertinent to the claim.
4. Investigate and address theft, fraud, vandalism, security breaches, and safety policy violations, partnering with Human Resources and management, as needed. Conduct internal theft interviews and resolve investigation cases in a timely manner.
5. Monitor cash handling, inventory control, and adherence to loss prevention protocols to minimize financial losses and operational risks.
6. Conduct regular safety and loss prevention audits, including building and grounds inspections as well as work process analyses, to identify risks and develop strategies to prevent activities or practices that have the potential to cause damage to Goodwill’s team members, customers, assets or reputation.
7. Develop, implement, and oversee safety and loss prevention training programs, including first aid, emergency response, hazard communication, and theft prevention.
8. Lead Risk committee meetings with internal stakeholders. Prepare statistical reports and analyze trends to improve safety and security measures.
9. Coordinate evacuation drills across all Goodwill of Delaware and Delaware County locations.
10. Manage relationships with external contractors for safety abatement projects and to ensure the effectiveness of safety equipment such as fire extinguishers, sprinklers, and defibrillators.
11. Accompany external safety inspectors during site visits and provide necessary data and documentation.
12. Partner with the Vice President of Risk Management on disaster recovery, business continuity planning, and crisis response protocols.
13. Perform all other duties as assigned.

Education/Experience
Bachelor’s degree and at least two years of experience in the field of risk assessment, compliance, auditing and/or investigations. An equivalent combination of education and experience may be considered.

Skills/Abilities

• Demonstrated computer skills, and proficiency with Microsoft Office Suite
• Working knowledge of OSHA and EPA regulations and general safety procedures
• Demonstrated understanding of financial and operational risk concepts
• Strong analytical and problem-solving skills
• Demonstrated ability to use risk assessment tools and software
• Demonstrated communication and negotiation skills along with the ability to collaborate effectively with a diverse constituent population
• Demonstrated organizational and prioritization skills along with the ability to multi-task in a fast-paced work environment
• Valid driver’s license in good standing
• Ability to work evening and/or weekends, as needed

Preferred

• Knowledge of disaster response protocols
• CPR, First Aid, OSHA 30/GI, WZ, LPC, CFI Certifications

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes hand protection and eye protection when handling material.