Rooms Operations Manager Jobs
Rooms Operations Manager jobs are open across hotels, resorts, and hospitality groups, at every level from supervisor to director, with specializations in front office management, housekeeping operations, and guest experience. See the openings below and apply to the ones that match your experience.
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Showing 5 of 32+ Rooms Operations Manager jobs
Job Number26148179
Job CategoryRooms & Guest Services Operations
Location35 14th Street NE, ATLANTA GA 30309, United States
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $60,000-$73,000 annually
Bonus Eligible: Y
JOB SUMMARY
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.
Managing and Monitoring Activities that Affect the Guest Experience
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.
Managing Profitability
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.
Conducting Human Resources Activities
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number26148179
Job CategoryRooms & Guest Services Operations
Location35 14th Street NE, ATLANTA GA 30309, United States
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $60,000-$73,000 annually
Bonus Eligible: Y
JOB SUMMARY
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.
Managing and Monitoring Activities that Affect the Guest Experience
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.
Managing Profitability
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.
Conducting Human Resources Activities
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Find Rooms Operations Manager JobsRooms Operations Manager Job Market
Who's Hiring
- Marriott International24
- Accor1
- Hyatt1
- Highgate1
- Canyon Ranch1
Top Industries Hiring
- Hospitality & Tourism
What Employers Look For
The qualifications that appear most often in rooms operations manager jobs.
- Three or more years of rooms division or front office supervisory experience in a hotel or resort
- Proficiency with property management systems such as Opera, Maestro, or equivalent PMS platforms
- Demonstrated ability to manage and develop housekeeping, front desk, and concierge teams
- Strong knowledge of revenue management principles and room inventory controls
- Experience maintaining guest satisfaction scores and responding to escalated guest issues
- Bachelor's degree in hospitality management, business administration, or a related field preferred
Tips for Your Rooms Operations Manager Job Search
Quantify your occupancy and efficiency metrics
Rooms operations roles live and die by numbers. Pull your actual occupancy rates, housekeeping turnaround times, and guest satisfaction scores from past roles and put them on your resume so hiring managers can benchmark you against their own property targets.
Tailor your resume to property size
A 50-room boutique and a 500-room convention hotel need different things from a rooms operations manager. Highlight room count, team size you supervised, and revenue volume managed so your resume signals the right scale for each opening you target.
Apply early to roles that fit
Migrate Mate lists rooms operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target openings by brand flag and management company
Franchise flags and independent management companies hire differently. If you have brand-specific certifications or have worked within a particular hotel family, search for openings under that flag or its management company to maximize your fit at the screening stage.
Prepare for scenario-based interview questions
Expect interviewers to walk through real operational problems, like a housekeeping shortage on a sold-out night or a spike in guest complaints after a renovation. Rehearse specific examples where you solved a staffing or service-delivery crisis under pressure.
Negotiate start date around seasonal peaks
Many properties hire rooms operations managers just before high season and expect you ready on day one. If you're evaluating competing offers, factor in which employer gives you enough lead time to actually learn the property before the rush hits.
Rooms Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most rooms operations managers?
The most active employers for rooms operations managers right now are Marriott International, Accor, and Hyatt, and the most openings are in Florida, Texas, and Massachusetts, based on current listings on Migrate Mate as of November 2026. Full-service hotels and large resort properties consistently account for the highest volume of openings.
How many rooms operations manager jobs are remote?
About 50% of rooms operations manager openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of overseeing front office and housekeeping operations on property. The sub-areas most likely to offer any remote flexibility are revenue management coordination and corporate-level rooms division oversight roles at multi-property hotel groups.
How do you become a rooms operations manager?
Start by building front office or housekeeping experience as a supervisor or team lead at a hotel or resort. Move into an assistant rooms manager or front office manager role to gain full-division exposure. Earning a hospitality management credential and demonstrating measurable improvements in guest satisfaction and operational efficiency will position you for a rooms operations manager title.
Can you get a rooms operations manager job with little experience?
Getting hired directly into a rooms operations manager role with no supervisory background is rare, but properties that promote from within offer a realistic path. Candidates with strong performance records as front desk supervisors or housekeeping leads, especially at busy or full-service properties, regularly make the jump by taking on shift-manager coverage and cross-training across departments.
What does the rooms operations manager interview process look like?
The process typically starts with a phone screen from HR, followed by an in-person or video interview with the general manager or director of rooms. Expect at least one round focused on operational scenarios, budget familiarity, and how you handle staffing gaps or service failures. Larger properties often include a property tour and a panel interview with department heads before an offer is extended.
Where can I find and apply to rooms operations manager jobs?
You can find and apply to rooms operations manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that fit your experience level and property type, then apply directly to each listing that matches what you're looking for.
See All 32 Rooms Operations Manager Jobs
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