Sales Lead Jobs in Colorado Springs, CO

Sales Floor Lead — Cannabis Retail

Job Title: Sales Floor Lead

Department: Retail / Sales

Reports To: General Manager

Employment Type: Full-Time

Location: Fountain Superstore

Compensation: $18 per hour + tips

Position Summary

The Sales Floor Lead is responsible for supporting the daily operations of the dispensary sales floor while providing exceptional customer service and leading the retail team by example. This position serves as a key point of contact between budtenders, management, and customers, helping ensure an efficient, compliant, professional, and welcoming retail environment.

The Sales Floor Lead assists management with opening and closing procedures, staff coaching, customer escalations, inventory and merchandising standards, cash-handling procedures, and compliance with company policies and applicable Colorado cannabis regulations.

Essential Duties & Responsibilities

• Lead and support Sales Associates during daily sales-floor operations.
• Provide exceptional customer service and help create a knowledgeable, welcoming experience for customers.
• Assist customers with product selection by providing accurate information regarding cannabis products, formats, potency, intended use, and responsible consumption.
• Ensure all customer interactions comply with applicable age-verification, purchase-limit, and cannabis-sales requirements.
• Support the management team in maintaining compliance with Colorado MED regulations and company policies.
• Monitor the sales floor to ensure proper staffing, workflow, cleanliness, organization, and presentation.
• Assist with opening and closing procedures, including securing the facility and completing required checklists.
• Act as the first point of escalation for customer concerns and resolve issues professionally within established guidelines.
• Coach and mentor Sales Associates on product knowledge, customer service, sales techniques, compliance, and company standards.
• Assist with onboarding and training new team members.
• Communicate daily priorities, promotions, operational updates, and management directives to the sales team.
• Help maintain accurate product displays, pricing, signage, menus, and promotional materials.
• Assist with inventory counts, product organization, receiving, stocking, and inventory discrepancies as directed.
• Follow all cash-handling and point-of-sale procedures, including drawer counts and transaction accuracy.
• Monitor sales transactions for accuracy and address discrepancies according to company policy.
• Maintain a clean, organized, professional, and compliant sales floor.
• Assist management with identifying operational issues and implementing solutions.
• Help ensure employees follow dress code, attendance, conduct, safety, and workplace policies.
• Maintain confidentiality regarding company operations, customers, employees, inventory, sales, and other sensitive information.
• Perform other duties as assigned by management.

Leadership Responsibilities

The Sales Floor Lead is expected to:

• Set the standard for professionalism, customer service, teamwork, and compliance.
• Lead by example rather than relying solely on positional authority.
• Hold team members accountable to established policies and performance expectations.
• Provide constructive coaching and feedback.
• Recognize strong employee performance and identify opportunities for improvement.
• Communicate effectively with management regarding staffing, employee performance, customer concerns, and operational issues.
• Help maintain a positive and productive team culture.

Qualifications

Required:

• Must meet all applicable Colorado and local requirements for working in the regulated cannabis industry.
• Must be at least 21 years of age, where required by applicable law and licensing requirements.
• Ability to obtain and maintain any required occupational licensing or employee credentials.
• Previous retail, hospitality, cannabis, or customer-service experience.
• Previous leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced retail environment.
• Ability to handle cash accurately and responsibly.
• Strong attention to detail and ability to follow established procedures.
• Ability to maintain professionalism when dealing with difficult or escalated customer situations.
• Basic computer and point-of-sale system proficiency.
• Ability to work flexible retail hours, including evenings, weekends, and holidays as required.

Cannabis Industry Experience

Preferred candidates will have:

• Previous dispensary or cannabis retail experience.
• Strong knowledge of cannabis products and consumption methods.
• Familiarity with Colorado cannabis regulations and MED compliance.
• Experience with cannabis POS and inventory systems.
• Understanding of responsible cannabis sales and customer education.
• Knowledge of product categories such as flower, pre-rolls, concentrates, edibles, beverages, tinctures, topicals, and other regulated products.

Physical Requirements

• Ability to stand and walk for extended periods during a shift.
• Ability to regularly lift, carry, and move inventory and work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or requirements. supplies weighing up to approximately 30–50 pounds.
• Ability to bend, reach, squat, and move throughout the retail environment.
• Ability to work in a fast-paced environment for extended periods.
• Ability to perform repetitive computer, POS, and cash-handling tasks.

Work Environment

This position works primarily in a regulated cannabis retail environment and will involve interaction with customers, employees, vendors, and management. The Sales Floor Lead must maintain a professional demeanor and consistently follow company safety, security, compliance, and operational procedures.

Performance Expectations

Success in this role is measured by:

• Consistent compliance with company policies and applicable regulations.
• Exceptional customer service and customer satisfaction.
• Effective sales-floor leadership and team support.
• Accurate transactions and cash handling.
• Strong product knowledge and responsible customer education.
• Maintaining appropriate merchandising, cleanliness, and organization standards.
• Effective communication with management and team members.
• Supporting achievement of sales and operational goals.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person