Salesforce Business Analyst Jobs in San Antonio, TX

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Design and implement Salesforce solutions in accordance with business requirements; Customize and configure Salesforce applications to enhance functionality and user experience; Collaborate with cross-functional teams to implement and integrate Salesforce solutions; Develop and maintain custom code, triggers, and workflows in Salesforce platform; Perform unit testing and debug solutions to ensure optimal performance; Provide technical expertise and support to resolve complex Salesforce issues; Stay up-to-date with Salesforce best practices and technologies to drive continuous improvement.
• Design and implement Salesforce solutions in accordance with business requirements; Customize and configure Salesforce applications to enhance functionality and user experience; Collaborate with cross-functional teams to implement and integrate Salesforce solutions; Develop and maintain custom code, triggers, and workflows in Salesforce platform; Perform unit testing and debug solutions to ensure optimal performance; Provide technical expertise and support to resolve complex Salesforce issues; Stay up-to-date with Salesforce best practices and technologies to drive continuous improvement.

Configuration

• Declarative Tools: Flows, Process Builder, Workflow Rules, Approval Processes
• Object & Field Management: Custom objects, fields, relationships (lookup, master-detail, many-to-many)
• Security & Access: Profiles, Permission Sets, Roles, OWD, Sharing Rules, Field-Level Security
• UI Customization: Page Layouts, Record Types, Dynamic Forms, App Builder (Lightning)
• Reports & Dashboards: Custom report types, dynamic dashboards, joined reports

Customization (Apex & LWC)

• Apex: Classes, Triggers, Batch Apex, Queueable, Scheduled Jobs, Future Methods
• Governor Limits: Bulkification, SOQL/DML best practices, avoiding limits violations
• Lightning Web Components (LWC): Component lifecycle, wire service, event handling, parent-child communication
• Aura Components: Legacy support and migration to LWC
• Visualforce: Pages, Controllers, Extensions (legacy support)
• Testing: Apex test classes (75%+ coverage), mocking, @TestSetup, assertions

Integrations

• REST & SOAP APIs: Salesforce standard APIs, callouts from Apex, named credentials
• Data 360
• Platform Events & Change Data Capture (CDC): Event-driven architecture, real-time integrations
• Middleware: MuleSoft, Informatica, or similar iPaaS tools
• External Services: Connecting external REST APIs declaratively via External Services
• Authentication: OAuth 2.0 flows (JWT, Web Server, Username-Password), Connected Apps
• ETL & Data Migration: Data Loader, Workbench, third-party tools (Jitterbit, Datawarehouse)

Architecture & Best Practices

• Design Patterns: Trigger frameworks (e.g., FFLIB), Service/Selector/Domain layers
• Separation of Concerns: Enterprise architecture patterns
• Source Control: Git, Salesforce DX (SFDX), scratch orgs, unlocked packages
• CI/CD: GitHub Actions, Copado or similar deployment pipelines
• Metadata API & Tooling API: Understanding of deployment mechanisms

Salesforce Ecosystem Knowledge

• Core Clouds: Sales Cloud, Service Cloud, Financial Cloud (deep expertise expected)
• Additional Clouds: Data 360 and Marketing Cloud
• Salesforce Releases: Staying current with 3x annual releases, pre-release orgs
• AppExchange: Evaluating and managing managed packages

Soft Skills

• Translating business requirements into technical solutions
• Code reviews
• Communicating with stakeholders and architects
• Strong documentation habits (technical specs, solution design docs)

Qualifications

Certifications

Required Skills

Language

Language Proficiency -

Additional Job Location -

Job Type

Master Skill List -

Remote Type -

Work Shift -

The approximate annual base compensation range for this position is:

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.