Mid Level Senior Power Systems Engineer Jobs
Mid level senior power systems engineer jobs go to engineers ready to own complex projects end to end, make technical decisions with limited oversight, and guide junior teammates through design and analysis work. Openings run across on-site, hybrid, and remote settings in Consulting & Professional Services, Technology & Software, and Electronics & Hardware, with employers like DNV, Schweitzer Engineering Laboratories, and Apple hiring at this level now.
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Job Title: Customer Technical Support Specialist – Electrical Power Systems
Job Description:
Trystar’s team members are our most important asset, and this position plays a critical role in achieving our strategic objectives. As a Customer Technical Support Specialist – Electrical Power Systems, you will serve as the primary technical support interface between customers and Trystar. Supporting the Customer Experience and Sales teams, you will be responsible for receiving, evaluating, and responding to customer technical inquiries. For both the Customer Experience and Sales team, you will act as an escalation point to resolve customer technical inquiries for products that are currently in the field and determine when a field service technician is needed to be dispatched to resolve a customer issue. You will have the opportunity to support all product lines that Trystar offers and grow your knowledge as our product offerings expand. This is a fantastic opportunity for a talented and motivated individual who is eager to share their knowledge with others and take the next step in their career.
We are looking for people who believe in our guiding principles and values of:
- Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
- Integrity – We’re honest, transparent, and committed to doing what’s right.
- Customer focus – We have relentless focus on our customers and their success.
- Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
- Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
- Champion change – We know adaptation and improvement are requirements to survive and to thrive.
- Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.
In this role you will get to:
- Receive and respond to calls, web submissions, and emails regarding technical questions on Trystar’s products
- Manage field services for commissioning, start-up, preventive maintenance, troubleshooting, and repair
- Work directly with customers on replacement part identification, quoting and ordering
- Work directly with customers to respond to service calls and determine best path to resolve customer issue
- Coordinate with both direct and 3rd party technicians to schedule and coordinate execution of field service calls
- Provide real-time support for customers, installers, and technicians in the field via phone or video calls
- Intake, update and respond to customer inquiries via a case management system, such as SalesForce
- Enter and manage Quotes, Sales Orders, RMA, and Service Tickets within the company ERP system, such as Epicor
- Coordinate RMA activities
- Gather technician test reports, checklists, and site feedback, used to close out service tickets and sales orders
- Support the technical training of both direct and 3rd party technicians and internal customer facing team members
- Develop FAQ’s for technical inquiries
- Maintain access to up-to-date technical data on all products and offerings
- Collect and analyze customer request data to identify opportunities for continuous improvement
- Occasionally support customers or technicians after hours or on weekends due to site access limitations
- <10% travel required
Job Requirements:
- Associate’s degree in electrical related field
- 5+ years of experience in related electrical products, back-up power, or power distribution industries
- Experience working directly with customers in a technical support role
- Basic electrical power systems working knowledge
- Basic understanding of equipment start-up processes, Preventive Maintenance, and troubleshooting
- Ability to use digital tools to capture and respond to customer requests
- Ability to become familiar with rectifiers, power inverter, power conditioners and UPS product series
- Cross training to develop support capacity for additional Trystar products at current and new sites
- Self-starter mentality with strong technical, analytical, and problem-solving skills combined with a drive for results and a relentless customer focus
Preferred Qualifications
- Bachelor’s degree in electrical engineering, or related field
- Highly motivated, passionate customer focus, with exceptional written and verbal communications skills
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
- High comfort level establishing and growing relationships with customers, partners and with the Trystar team members across the enterprise
- Continuous improvement mindset
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Mid Level Senior Power Systems Engineer Jobs: Frequently Asked Questions
How do I get a mid level senior power systems engineer job?
Position yourself around ownership, not just participation. Highlight projects where you drove the analysis, made design decisions, or delivered results with minimal supervision. Emphasize hands-on experience with tools like PSCAD, ETAP, or PowerWorld alongside any work on protection coordination, load flow studies, or grid interconnection. Concrete outcomes, such as a system you designed or a problem you resolved independently, carry more weight than a list of tasks.
Which companies hire mid level senior power systems engineers?
Companies hiring mid level senior power systems engineers right now include DNV, Schweitzer Engineering Laboratories, and Apple, based on current listings on Migrate Mate as of August 2026. Hiring at this level comes from a broad mix of electric utilities, independent power producers, engineering consultancies, and renewable energy developers all looking for engineers who can contribute without heavy supervision.
Are there remote mid level senior power systems engineer jobs?
Yes, though the role is often site-dependent. About 52% of mid level senior power systems engineer openings are remote or hybrid as of August 2026, with the strongest remote availability in modeling, simulation, and grid studies work rather than roles tied to physical infrastructure or field commissioning.
How do I move up to a mid level senior power systems engineer role?
The path from entry level to mid level is built on deepening technical ownership over time. Start by moving beyond assigned tasks into situations where you lead a study, own a deliverable, or troubleshoot a system problem without hand-holding. Building fluency in power flow analysis, protection systems, or interconnection studies, then demonstrating that knowledge through measurable project outcomes, is what signals readiness for mid level responsibilities.
Which industries hire the most mid level senior power systems engineers?
Mid Level senior power systems engineer roles concentrate in Consulting & Professional Services, Technology & Software, and Electronics & Hardware, based on current listings on Migrate Mate as of August 2026. These sectors drive demand because they operate or build large-scale electrical infrastructure and need engineers with enough experience to contribute to complex grid, generation, or transmission projects with limited ramp-up time.