Senior Technical Support Specialist Jobs in Michigan

INTRODUCTION

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

ROLE AND RESPONSIBILITIES:

The AHEAD Senior Pre-Sales Engineer-Network, will be focused on the core tenets of Network and Network Security related solutions for AHEAD prospects and customers including a broad range of technologies. As a member of our Specialty Solutions Engineering team, you will be considered an organizational thought leader for this marketplace.

Pre-sales experience is a key component of this role.

You will work in partnership with multiple sales representatives to help build a cohesive account strategy for each existing and prospective client. As part of this strategy, you will help sales representatives identify potential technologies and vendors to partner within a given account and assist in driving this strategy throughout a given campaign.

Time management and prioritization are essential attributes to being successful. Your goal is to evolve into the technical thought leader for each of your clients. In this capacity, you will work to define strategy, compare alternative approaches, and build key relationships, as well as size and configure products. Positioning and leveraging subject matter experts and inside consultants is a necessity to scale your effectiveness within accounts.

AHEAD is actively recruiting for this role and is looking for candidates who consider themselves as a “Next Generation Network Architect.” A core tenet and base requirement for this position is deep understanding of Campus wired and wireless technologies. Understanding and mastery of other areas like Datacenter and cloud networking technologies are a plus.

Outside of this core tenet, our expectation is to attract, recruit and attain resources who have a desire to focus not only on traditional on-premise solutions, but also to be looking to career, technology and skill advancement by being actively willing to demonstrate skills and ability to learn new technologies including multiple SDN solutions, network security, load balancing, edge / acceleration, and cloud technologies. Experience or eagerness to learn about and with network and system / access design with Amazon AWS, Microsoft Azure or other cloud services is a key requirement.

• Participation, Leadership and Coordination of the AHEAD virtual team for Network Infrastructure
• You will also be responsible for working with the AHEAD partner management team and directly with selected vendors to maintain vendor technical and sales relationships
• As a Network Specialist you are a thought leader within the Engineering organization, responsible for designing, architecting, and, at times, consulting for Ahead clients
• Your goal as a Network Lead should be to build skills, relationships, and industry credibility across many segments to drive product, services and consulting sales
• Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements
• Develops relationships with the account managers, partners and customers in support of sales team objectives and engages and leverages team specialist resources as appropriate
• Strategizes and executes technical sales calls
• Completes required pre-sales documentation (configurations, pricing, services, presentations, justifications etc.) quickly and accurately
• Qualifies sales opportunities in terms of customer technical requirements, decision making process and funding
• Presents and markets the design and value of proposed Ahead solutions and business justification to customers, prospects and Ahead management
• Participates in mentorship of entry-level team members
• Possesses strong, detailed product / technology / industry knowledge. Knowledge of job associated software and applications

BASIC QUALIFICATIONS:

• Network Infrastructure Experience
• Strong wireless skills (certifications highly looked upon)
• Wireless principles/site survey/Ekahau knowledge
• Strong Campus/LAN skills (Cisco and other OEM vendors)
• Cisco certifications are highly recommended
• Cisco Nexus Technologies
• IP Routing Protocols
• Cisco Core Datacenter Technologies
• Network Management
• Network Security (Palo Alto/Fortinet) tenants along with SASE knowledge

PREFERRED QUALIFICATIONS:

• VMware / VMware NSX
• Arista
• Automation skillset
• F5 / NetScaler
• Amazon AWS, Azure, Cloud connectivity and network fundamentals

EDUCATION & EXPERIENCE:

• Bachelor’s degree in computer science, Engineering, or equivalent
• Pre Sales and Data Center experience is required
• Professional communication, presentation, analytical, and problem-solving skills.
• Experience working as a technical lead in a pre-sale’s sales campaign
• Ability to work under critical conditions and influence others to achieve results
• Strong interpersonal skills with excellent presentation skills
• Must be independent, self-motivated, a self-starter and possess a good working attitude
• Able to work well within a team and partner environment
• Customer focused and results driven

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

WHY AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Use of AI:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.