Senior Technical Support Specialist Jobs in Utah

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

Technical Program Managers (TPMs) leverage their engineering expertise to lead the end-to-end delivery of multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. They typically apply their background in software engineering and technology to provide cross-functional leadership to build alignment. Your projects may span offices, companies and time zones. You will be reporting to senior stakeholders the status of the project and help them understand the potential risks that may impact delivery. You will be part of the Innovation Office, a product factory inside the health system of the University of Utah.

Schedule: Monday - Friday 9 am - 5 pm

Location: Information Technology Services

Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

Responsibilities

Essential Functions

• Orchestrate execution across multiple stakeholders: engineering, product, and partner teams, proactively managing dependencies, risks, and tradeoffs in highly matrixed environments.
• Establish solid operational rigor through clear review cadences, executive-level communication, and cross-team alignment to maintain velocity and quality at scale.
• Oversee execution of the digital roadmap in an agile environment, ensuring alignment of initiatives in support of the broader strategy. Maintain program documentation and monitor scope, schedule, risks, issues, and budget. Regularly report performance to senior leadership.
• Ensure good agile principles and frameworks, such as Scrum or Kanban. Help teams understand and implement agile practices effectively.
• Stay up-to-date with the latest trends and best practices in agile methodologies and bring in new ideas to enhance the team’s performance.
• Facilitate retrospectives and other feedback loops to identify improvement opportunities and guide teams in implementing actionable changes.

Knowledge / Skills / Abilities

• Demonstrated ability to foster collaboration.
• Proven track record of successfully leading complex digital projects from concept to implementation.
• Exceptional communication and presentation skills with the ability to inspire and influence others.
• Demonstrated experience to present to senior stakeholders including C-level executives.
• Innovative mindset with a keen eye for identifying opportunities for improvement.
• Ability to thrive in a fast-paced, dynamic environment and simultaneously handle multiple projects.
• Experience working with project and change management techniques, including Agile frameworks, Software Development Life Cycle (SDLC), etc.

Qualifications

Required

• Bachelor’s degree in a relevant field.
• Ten years of experience managing cross-functional or cross-team projects.
• 5 years of experience as a technical program manager.
• Experience with software development and managing execution of programs that span multiple engineering teams.

Qualifications (Preferred)

Preferred

• Experience working in complex academic medical center environments.
• Experience with lifecycle management in a fast-paced software environment.
• Experience working with ServiceNow or JIRA.
• Experience in large scale data platforms.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

Multi-lingual Candidates Welcomed

To inquire about this posting, email: careers@hsc.utah.edu

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 84124

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule Mon-Fri 9-5

Clinical/Non-Clinical Status Non-Clinical

Location Name Information Technology Services

Workplace Set Up On-site

City SALT LAKE CITY

State UT

Department COR AFF 98A SVP OFFICE TRNSFRS

Category Information Technology

Workplace Set Up On-site