Service Center Manager Jobs
Service Center Manager jobs are open across automotive, telecommunications, financial services, and retail, from team lead to senior director, with specializations in operations management, customer experience, and technical support. See the openings below and apply to the ones that match your experience.
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GUEST EXPERT - GUEST EXPERIENCE CALL CENTER
Location: Dublin, OH
Improve lives from the outside in. Join our team + enjoy $10 haircuts, $20 massage, 40% off salon + spa products, growth opportunity + oh, so much more - best.job.ever.
You're the first welcoming hello from PENZONE Salons + Spas to our guests. You'll work from our Innovation Office to elevate guest experience on a daily basis.
Job Duties:
- Answering phone calls for all salon locations; booking, canceling + confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
- Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
- Performing other duties as assigned.
Job Requirements:
- Position requires a self-motivated, detail-oriented and organized person.
- Candidate must possess superior customer service skills, and excellent verbal and written skills.
- Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
- Candidate must possess basic math skills and have working knowledge of computers.
- The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
- Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
- Previous customer service experience preferred.
- Looking for part-time or fulltime availability - open availability for weekdays, weekends or nights preferred
- Position is onsite at BASE ONE in Dublin, OH.
Perks:
- $10-$20 Salon + Spa services
- 40% off Salon + Spa products
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Find Service Center Manager JobsService Center Manager Job Market
Who's Hiring
- Walmart228
- Valvoline Instant Oil Change49
- EY39
- Macy's34
- Dollar General24
Top Industries Hiring
- Healthcare & Medical Services13
- Technology & Software10
- Education6
- Manufacturing5
- Energy3
What Employers Look For
The qualifications that appear most often in service center manager jobs.
- Three to five years of supervisory experience in a service or operations environment
- Demonstrated ability to manage and improve customer satisfaction and service-level metrics
- Proficiency with CRM and ticketing platforms to track and report on team performance
- Strong working knowledge of scheduling, workforce management, and capacity planning
- Bachelor's degree in business administration, operations management, or a related field
- Experience conducting performance reviews, coaching staff, and managing escalations
Tips for Your Service Center Manager Job Search
Quantify your team and volume metrics
Hiring managers want to see the size of teams you've led and the call or ticket volume you've managed. Pull those numbers from your performance reviews and work them into every bullet on your resume before you apply.
Tailor your resume to service type
An automotive service center manager role and a financial services one look very different on paper. Reframe your operations experience to match the industry in each listing, using the same language the job description uses for workflows and customer resolution.
Apply early to roles that fit
Migrate Mate lists service center manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target listings that name your certifications
Many postings call out specific credentials like ASE, HDI, or ITIL. If you hold any of these, search for them by name and prioritize those openings, since certified candidates often clear the screening stage faster than those without them.
Prepare KPI stories for your interview
Expect behavioral questions built around service-level agreements, escalation rates, and customer satisfaction scores. Walk in with two or three specific examples of how you moved a lagging metric, including what you changed and what the result was.
Negotiate scope, not just base pay
When you receive an offer, ask about headcount authority, budget ownership, and cross-department reporting lines. Those details define how much real influence you'll have day one and are often negotiable at the service center manager level.
Service Center Manager Jobs: Frequently Asked Questions
Which companies are hiring the most service center managers?
The most active employers for service center managers right now are Walmart, Valvoline Instant Oil Change, and EY, and the most openings are in Texas, California, and Ohio, based on current listings on Migrate Mate as of November 2026. Industries with the highest concentration of openings include automotive dealership groups, telecommunications providers, and financial services firms.
How many service center manager jobs are remote?
About 39% of service center manager openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most service operations. Sub-areas most likely to offer remote or hybrid arrangements include back-office customer success management and technical support center oversight, where in-person floor presence is less critical than in physical service locations.
How do you become a service center manager?
Start in a frontline service or support role to build direct knowledge of the work your future team will do. Move into a team lead or shift supervisor position to develop coaching and scheduling skills. Pursue relevant certifications in your industry and strengthen your ability to read and act on performance data before applying to manager-level openings.
Can you get hired as a service center manager without much experience?
Yes, some employers hire candidates from adjacent roles if you can demonstrate leadership and operational judgment. Focus on positions at smaller service centers or companies promoting from within, and frame any experience running shifts, training new hires, or owning a customer-facing process as directly relevant management experience even if your title never said manager.
What does the service center manager interview process look like?
Most processes run three to four stages: an initial screening call with a recruiter, a competency-based interview with the hiring manager focused on team leadership and conflict resolution, a panel interview with operations or HR leadership, and sometimes a case exercise where you analyze service data or respond to a staffing scenario before a final offer is extended.
Where can I find and apply to service center manager jobs?
You can find and apply to service center manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your industry background and experience level, then apply directly to each listing that fits your profile.
See All 1,149+ Service Center Manager Jobs
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