Service Delivery Analyst Jobs
Service Delivery Analyst jobs are open from entry-level to senior across IT services, consulting, healthcare, and financial services, with specializations in ITIL process management, SLA governance, and incident management. Find a role that fits below and apply directly.
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Showing 5 of 27+ Service Delivery Analyst jobs
Assists the Service Delivery Manager to pro-actively monitor tickets and incidents in region.
Analyst will partner with ITSM team to build out AI capabilities.
This role will work a hybrid schedule, 3 days a week on site, 2 days remote.
Manages local stakeholders' expectations and requirements for delivery of IT services, acting as single point of contact for IT service and support.
Coordinates cross-tower communication to ensure incidents and projects are executed in accordance to business expectations.
Oversees the resolution of all priority #1 and #2 incidents and their underlying causes.
Acts as primary escalation point for service issues and drive the escalation process for live service to rapidly resolve service-related issues.
Executes the incident and problem management processes for regional incidents.
Oversees the resolution of all priority #1 and #2 incidents, acts as primary escalation point for service issues, and executes the problem management processes for regional incidents.
Ensures Service Desk provides effective service to regional and local business stakeholders.
Develops service strategy and improvement initiatives to ensure continuous improvement and effective delivery of IT service requirements.
Ensures Service Level Agreements (SLAs) are managed and reviewed in line with business requirements and the Service Catalogue is developed with regional and local business stakeholders.
Executes the seamless introduction of new services, ensuring all operational acceptance criteria are met and the solution becomes a defined service in line with business expectations of support levels.
Provides regular service reporting to regional and local stakeholders on IT performance and SLAs.
Delivers business alignment and IT service continuity planning with the regional and local business stakeholders.
Operates contracts, conduct governance and service reviews and manages service improvement initiatives with local tier 2 and 3 vendors.
Additional duties as assigned.
Requirements: Bachelor's Degree in Information Technology or related field.
2+ years of previous IT service management or delivery role operating with complex IT services and environments.
Experience with formal service support processes and procedures based on ITIL, including incident, change, problem management and service improvement.
Strong supplier and commercial management skills, including experience with developing and managing effective service level agreements.
High degree of proficiency in MS Office Suite, Outlook & Internet applications.
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
Solid understanding and application of mathematical concepts.
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Ability to work with and influence peers and management.
Self-motivated with critical attention to detail, deadlines and reporting.
Assists the Service Delivery Manager to pro-actively monitor tickets and incidents in region.
Analyst will partner with ITSM team to build out AI capabilities.
This role will work a hybrid schedule, 3 days a week on site, 2 days remote.
Manages local stakeholders' expectations and requirements for delivery of IT services, acting as single point of contact for IT service and support.
Coordinates cross-tower communication to ensure incidents and projects are executed in accordance to business expectations.
Oversees the resolution of all priority #1 and #2 incidents and their underlying causes.
Acts as primary escalation point for service issues and drive the escalation process for live service to rapidly resolve service-related issues.
Executes the incident and problem management processes for regional incidents.
Oversees the resolution of all priority #1 and #2 incidents, acts as primary escalation point for service issues, and executes the problem management processes for regional incidents.
Ensures Service Desk provides effective service to regional and local business stakeholders.
Develops service strategy and improvement initiatives to ensure continuous improvement and effective delivery of IT service requirements.
Ensures Service Level Agreements (SLAs) are managed and reviewed in line with business requirements and the Service Catalogue is developed with regional and local business stakeholders.
Executes the seamless introduction of new services, ensuring all operational acceptance criteria are met and the solution becomes a defined service in line with business expectations of support levels.
Provides regular service reporting to regional and local stakeholders on IT performance and SLAs.
Delivers business alignment and IT service continuity planning with the regional and local business stakeholders.
Operates contracts, conduct governance and service reviews and manages service improvement initiatives with local tier 2 and 3 vendors.
Additional duties as assigned.
Requirements: Bachelor's Degree in Information Technology or related field.
2+ years of previous IT service management or delivery role operating with complex IT services and environments.
Experience with formal service support processes and procedures based on ITIL, including incident, change, problem management and service improvement.
Strong supplier and commercial management skills, including experience with developing and managing effective service level agreements.
High degree of proficiency in MS Office Suite, Outlook & Internet applications.
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
Solid understanding and application of mathematical concepts.
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Ability to work with and influence peers and management.
Self-motivated with critical attention to detail, deadlines and reporting.
Service Delivery Analyst Jobs by Experience Level
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Find Service Delivery Analyst JobsService Delivery Analyst Job Market
Who's Hiring
- EY12
- The University of Chicago3
- Summit 7 Systems2
- AMETEK1
- R1 RCM1
Top Industries Hiring
- Accounting & Auditing
What Employers Look For
The qualifications that appear most often in service delivery analyst jobs.
- Experience with ITIL framework and service management processes
- Proficiency in ticketing and service desk platforms such as ServiceNow or Jira
- Ability to analyze SLA performance data and produce clear reports
- Strong written and verbal communication with technical and non-technical stakeholders
- ITIL Foundation certification or equivalent service management credential
- Bachelor's degree in information technology, business, or a related field
Tips for Your Service Delivery Analyst Job Search
Quantify SLA and incident metrics on your resume
Hiring managers for service delivery analyst roles scan for measurable outcomes. Replace vague statements with specific improvements to ticket resolution rates, SLA compliance percentages, or uptime figures you personally owned or contributed to.
Tailor your resume to each job's ITIL language
Job postings for this role vary widely in terminology. Some emphasize problem management, others focus on change control or service continuity. Mirror the exact process language in the posting so your resume clears the initial screening stage.
Apply early to roles that fit
Migrate Mate lists service delivery analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight cross-functional stakeholder experience clearly
Service delivery analyst roles require consistent coordination between technical teams and business stakeholders. Call out specific examples where you translated technical issues into business impact, or managed escalations across departments, in your resume and cover letter.
Prepare a structured incident walkthrough for interviews
Interviewers frequently ask you to walk through a real incident you managed end to end. Prepare one example that covers detection, escalation, resolution, and post-incident review, using the problem management framework your previous employer used.
Negotiate scope before accepting a job offer
Service delivery analyst titles vary significantly in responsibility. Before accepting, clarify whether the role owns SLA reporting, manages vendor relationships, or holds escalation authority, so your compensation negotiation reflects the actual scope you are taking on.
Service Delivery Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most service delivery analysts?
EY, The University of Chicago, and Summit 7 Systems are hiring the most service delivery analysts right now, with openings concentrated in Texas, Illinois, and Pennsylvania, based on current listings on Migrate Mate as of November 2026. Demand is highest at large IT services firms and managed service providers with enterprise client portfolios.
How many service delivery analyst jobs are remote?
About 63% of service delivery analyst openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed service operations support. Roles focused on SLA reporting, documentation, and performance analysis tend to be the most remote-friendly, while positions requiring on-site client coordination are more likely to be hybrid or in-person.
How do you become a service delivery analyst?
Start by building foundational IT service management knowledge, ideally earning an ITIL Foundation certification, which signals fluency in incident, problem, and change management processes. Gain hands-on experience in a service desk or IT support role where you own ticket resolution and stakeholder communication. From there, move into coordination or reporting functions that expose you to SLA monitoring and cross-team escalation workflows.
Can you get a service delivery analyst job with little or no experience?
Yes, but you need to demonstrate familiarity with service management concepts even without direct job titles on your resume. Candidates who have worked in IT support, helpdesk, or operations roles often transition successfully by highlighting ticket management experience, any exposure to SLA tracking, and an ITIL Foundation certification, which many employers treat as a substitute for years of direct experience at the entry level.
What does the service delivery analyst interview process look like?
Most hiring processes include an initial recruiter screen focused on your background and tool familiarity, followed by a panel or hiring manager interview with scenario-based questions about incident handling, stakeholder communication, and SLA breaches. Some employers add a written or practical exercise asking you to analyze a service performance report or draft a post-incident review, particularly for roles with reporting responsibilities.
Where can I find and apply to service delivery analyst jobs?
You can find and apply to service delivery analyst jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing from the page.
See All 27 Service Delivery Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find Service Delivery Analyst Jobs