Service Desk Associate Jobs
Service Desk Associate jobs are open across healthcare, financial services, education, and managed IT services, from entry-level to senior tier II roles, with specializations in ITSM, end-user support, and remote desktop troubleshooting. See the openings below and apply to the ones that match your experience.
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Showing 5 of 748+ Service Desk Associate jobs
Your Toolbox
- Demonstrated understanding of advanced technology standards.
- Ability to perform and supervise complex installations and configurations.
- Proficient in troubleshooting a range of IT issues.
- Excellent communication, mentorship, and problem-solving skills.
- Ability to manage change effectively and understand its impact on business functions.
- High school diploma required or GED is required; Bachelor’s degree and relevant IT certifications (CompTIA A+ or equivalent) preferred.
- Minimum 5+ years of relevant experience.
Life at Lennar
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth. Lennar Associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, included:
Benefits to make your heart smile!
- Comprehensive medical, dental, and vision benefits.
- Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts and Commuter Savings Accounts.
- Vacation – up to 3 weeks of vacation per year upon hire.
- Holidays, sick leave, & personal days.
- Everyone’s Included Day – We offer one paid day each year to celebrate, engage, in and/or observe a cause that is meaningful to you.
- 401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay.
- Paid maternity & bonding leave.
- New hire referral bonus program.
- Associate Assistance Plan.
- Lennar Education Assistance Program (LEAP) – Provides Student Loan Repayment Assistance.
- Associate Discount Program through Perks at Work.
- Associate Home Purchase Program.
- If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities.
Physical & Office/Site Presence Requirements:
Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. This is primarily an active position which requires the incumbent to have the ability to operate a motor vehicle, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Local commute within a 2-hour radius of the division office and occasional travel (up to 25%) to remote offices within the United States. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms.
Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Your Toolbox
- Demonstrated understanding of advanced technology standards.
- Ability to perform and supervise complex installations and configurations.
- Proficient in troubleshooting a range of IT issues.
- Excellent communication, mentorship, and problem-solving skills.
- Ability to manage change effectively and understand its impact on business functions.
- High school diploma required or GED is required; Bachelor’s degree and relevant IT certifications (CompTIA A+ or equivalent) preferred.
- Minimum 5+ years of relevant experience.
Life at Lennar
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth. Lennar Associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, included:
Benefits to make your heart smile!
- Comprehensive medical, dental, and vision benefits.
- Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts and Commuter Savings Accounts.
- Vacation – up to 3 weeks of vacation per year upon hire.
- Holidays, sick leave, & personal days.
- Everyone’s Included Day – We offer one paid day each year to celebrate, engage, in and/or observe a cause that is meaningful to you.
- 401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay.
- Paid maternity & bonding leave.
- New hire referral bonus program.
- Associate Assistance Plan.
- Lennar Education Assistance Program (LEAP) – Provides Student Loan Repayment Assistance.
- Associate Discount Program through Perks at Work.
- Associate Home Purchase Program.
- If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities.
Physical & Office/Site Presence Requirements:
Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. This is primarily an active position which requires the incumbent to have the ability to operate a motor vehicle, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Local commute within a 2-hour radius of the division office and occasional travel (up to 25%) to remote offices within the United States. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms.
Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Service Desk Associate Jobs by Experience Level
See All 748+ Service Desk Associate Jobs
Find roles that match your experience and apply in just a few clicks.
Find Service Desk Associate JobsService Desk Associate Job Market
Who's Hiring
- J&P Hospitality Management17
- Abacus.Ai15
- Atlantic Aviation14
- Abacus13
- YMCA9
Top Industries Hiring
- Technology & Software29
- Healthcare & Medical Services4
- Food & Beverage2
- Construction & Real Estate2
- Biotechnology & Pharmaceuticals2
What Employers Look For
The qualifications that appear most often in service desk associate jobs.
- 1-2 years of IT helpdesk or technical support experience in a professional environment
- Proficiency with ticketing systems such as ServiceNow, Zendesk, or Jira Service Management
- Working knowledge of Windows OS, Active Directory, and Microsoft 365 administration
- CompTIA A+ certification or equivalent vendor-neutral IT credential
- Strong verbal and written communication skills for end-user troubleshooting
- Familiarity with ITIL framework principles and service desk best practices
Tips for Your Service Desk Associate Job Search
Tailor your resume to ITSM tools
Hiring managers scan for specific platforms like ServiceNow, Jira Service Management, or Zendesk. Name the exact tools you've used and the ticket volume you handled, not just generic 'helpdesk experience.' That specificity is what gets your resume past initial screening.
Get the CompTIA A+ certification first
Many service desk associate postings list CompTIA A+ as a minimum or preferred credential. Earning it before you apply signals baseline technical fluency to employers who can't assess hands-on skills from a resume alone.
Filter openings by support tier level
Job postings often specify Tier 1 or Tier 2 support requirements. Applying to roles that match your actual troubleshooting depth, whether that's password resets or VPN and Active Directory issues, keeps your application from getting filtered out quickly.
Apply early to roles that fit
Migrate Mate lists service desk associate openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Demonstrate soft skills in your interview examples
Interviewers for service desk roles consistently probe for patience and clear communication under pressure. Prepare two or three specific stories about de-escalating a frustrated user or explaining a technical fix in plain language, not abstract claims about being a people person.
Negotiate schedule and on-call expectations upfront
Service desk roles frequently involve rotating shifts, weekend coverage, or on-call rotations that aren't always prominent in the job posting. Confirm those details before you accept an offer so schedule conflicts don't surface after your start date.
Service Desk Associate Jobs: Frequently Asked Questions
Which companies are hiring the most service desk associates?
J&P Hospitality Management, Abacus.Ai, and Atlantic Aviation are hiring the most service desk associates right now, with openings concentrated in Texas, Florida, and Virginia, based on current listings on Migrate Mate as of November 2026. Healthcare systems, managed service providers, and large financial institutions tend to post the highest ongoing volume.
How many service desk associate jobs are remote?
About 31% of service desk associate openings are fully remote or hybrid as of November 2026, with remote work most common in Tier 1 phone and chat support roles rather than on-site desktop or hardware-facing positions. Roles requiring physical device handling or on-premises infrastructure access are more likely to be in-office.
How do you become a service desk associate?
Start by building foundational IT knowledge through a CompTIA A+ certification or an associate degree in information technology. Gain hands-on experience through internships, volunteer IT support, or entry-level help desk roles. Learn a major ticketing system and practice troubleshooting common issues like password resets, VPN connectivity, and Microsoft 365 problems before your first interview.
Can you get a service desk associate job with no experience?
Yes, many employers hire candidates with no professional experience if you hold a CompTIA A+ certification and can demonstrate troubleshooting ability during the interview. Building a home lab, completing an IT support course, or doing volunteer tech support for a school or nonprofit gives you concrete examples to discuss and separates you from other entry-level applicants.
What does the service desk associate interview process look like?
Most service desk associate interviews include a phone screen with HR, followed by a technical round where a team lead presents real-world scenarios like a user locked out of their account or a printer that won't connect. Some employers add a short written or practical troubleshooting assessment. The final stage is typically a culture fit conversation with the hiring manager.
Where can I find and apply to service desk associate jobs?
You can find and apply to service desk associate jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your tier level, tools, and schedule preferences, then apply directly to each listing that fits.
See All 748+ Service Desk Associate Jobs
Find roles that match your experience and apply in just a few clicks.
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