Service Manager Jobs
Service Manager jobs are open across automotive, healthcare, technology, hospitality, and financial services, at every level from team lead to senior and director, with specializations in customer service operations, field service management, and IT service delivery. See the openings below and apply to the ones that match your experience.
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RxSight® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world’s first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company’s mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
The Customer Service Manager leads RxSight's combined Customer Service team, which handles customer service and consignment inventory for U.S. and international customers. The team is organized by region (East and West) to align with the field, with specialty support for international customers, cycle counts, onboarding and expiring inventory.
The Manager owns the team's service, inventory accuracy and revenue-protection results, builds and develops the team, and serves as the primary operational partner to commercial and field leadership. This role sets the standards, metrics and processes that give every account a single, accountable owner from onboarding through ongoing support.
Requirements:ESSENTIAL DUTIES AND RESPONSIBILITIES:
Leadership & Team Development
- Lead, hire and develop Team Leads, Customer Service Specialists and specialty support staff.
- Set team goals and expectations; conduct performance reviews, coaching and development planning.
- Own the Specialist I/II career path and the cross-training certification program for customer service and consignment.
- Manage workforce planning, regional coverage and workload balance.
Customer & Field Partnership
- Serve as the primary operational partner to commercial leadership and Area Sales Directors.
- Align the service model to field needs; establish regular check-ins with field leadership.
- Own resolution of escalated customer, field and inventory issues.
- Gather and act on customer and field feedback to improve the customer experience.
Consignment & Revenue Protection
- Own consignment inventory accuracy, including the cycle count program and discrepancy resolution.
- Manage expiring and aged inventory, refreshes and pullbacks in partnership with field and Supply Chain.
- Ensure timely, accurate PRC and usage processing to support revenue recognition; partner with Finance.
- Ensure compliance with consignment agreements, inventory policies, audit and quality requirements.
Operations & Performance
- Define and report service and inventory metrics (for example response time, order accuracy, PRC cycle time, inventory accuracy and expired inventory value).
- Lead process improvement; maintain SOPs, standard work and training materials.
- Define system and reporting requirements for QAD, Salesforce and Power BI with Sales Operations and IT.
- Coordinate onboarding and LDD installation logistics with Commercial Operations, Warehouse and field teams.
- Manage department staffing plans and expenses within budget.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Proven ability to build, lead and develop high-performing customer-facing teams.
- Deep knowledge of customer service operations and consignment inventory management.
- Strong analytical skills; ability to define metrics and act on data.
- Excellent communication and relationship skills with field leadership, customers and executives.
- Process improvement mindset; working knowledge of Lean or similar methods.
- Ability to manage multiple priorities and lead through change.
SUPERVISORY RESPONSIBILITIES:
- Directly manages Customer Service Team Leads and specialty support leads; indirectly manages Customer Service Specialists.
- Responsible for hiring, onboarding, performance management, development and staffing decisions for the team.
EDUCATION, EXPERIENCE, and TRAINING:
- Bachelor's degree, or equivalent combination of education and experience.
- 7+ years in customer service, customer operations or inventory operations, including 3+ years of people management.
- Medical device consignment inventory experience strongly preferred; regulated industry experience preferred.
- Training to be completed per the training plan for this position as maintained in the document control system. TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conduct and Ethics must be completed within 30 days of hire.
COMPUTER SKILLS:
- Microsoft Office Suite, including advanced Excel.
- ERP (QAD preferred) and CRM (Salesforce preferred).
- Power BI, Smartsheet, Microsoft Teams and SharePoint.
Note: The Company utilizes the multi-skill concept and expects the employee to perform other job disciplines Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight’s Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
RxSight® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world’s first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company’s mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
The Customer Service Manager leads RxSight's combined Customer Service team, which handles customer service and consignment inventory for U.S. and international customers. The team is organized by region (East and West) to align with the field, with specialty support for international customers, cycle counts, onboarding and expiring inventory.
The Manager owns the team's service, inventory accuracy and revenue-protection results, builds and develops the team, and serves as the primary operational partner to commercial and field leadership. This role sets the standards, metrics and processes that give every account a single, accountable owner from onboarding through ongoing support.
Requirements:ESSENTIAL DUTIES AND RESPONSIBILITIES:
Leadership & Team Development
- Lead, hire and develop Team Leads, Customer Service Specialists and specialty support staff.
- Set team goals and expectations; conduct performance reviews, coaching and development planning.
- Own the Specialist I/II career path and the cross-training certification program for customer service and consignment.
- Manage workforce planning, regional coverage and workload balance.
Customer & Field Partnership
- Serve as the primary operational partner to commercial leadership and Area Sales Directors.
- Align the service model to field needs; establish regular check-ins with field leadership.
- Own resolution of escalated customer, field and inventory issues.
- Gather and act on customer and field feedback to improve the customer experience.
Consignment & Revenue Protection
- Own consignment inventory accuracy, including the cycle count program and discrepancy resolution.
- Manage expiring and aged inventory, refreshes and pullbacks in partnership with field and Supply Chain.
- Ensure timely, accurate PRC and usage processing to support revenue recognition; partner with Finance.
- Ensure compliance with consignment agreements, inventory policies, audit and quality requirements.
Operations & Performance
- Define and report service and inventory metrics (for example response time, order accuracy, PRC cycle time, inventory accuracy and expired inventory value).
- Lead process improvement; maintain SOPs, standard work and training materials.
- Define system and reporting requirements for QAD, Salesforce and Power BI with Sales Operations and IT.
- Coordinate onboarding and LDD installation logistics with Commercial Operations, Warehouse and field teams.
- Manage department staffing plans and expenses within budget.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Proven ability to build, lead and develop high-performing customer-facing teams.
- Deep knowledge of customer service operations and consignment inventory management.
- Strong analytical skills; ability to define metrics and act on data.
- Excellent communication and relationship skills with field leadership, customers and executives.
- Process improvement mindset; working knowledge of Lean or similar methods.
- Ability to manage multiple priorities and lead through change.
SUPERVISORY RESPONSIBILITIES:
- Directly manages Customer Service Team Leads and specialty support leads; indirectly manages Customer Service Specialists.
- Responsible for hiring, onboarding, performance management, development and staffing decisions for the team.
EDUCATION, EXPERIENCE, and TRAINING:
- Bachelor's degree, or equivalent combination of education and experience.
- 7+ years in customer service, customer operations or inventory operations, including 3+ years of people management.
- Medical device consignment inventory experience strongly preferred; regulated industry experience preferred.
- Training to be completed per the training plan for this position as maintained in the document control system. TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conduct and Ethics must be completed within 30 days of hire.
COMPUTER SKILLS:
- Microsoft Office Suite, including advanced Excel.
- ERP (QAD preferred) and CRM (Salesforce preferred).
- Power BI, Smartsheet, Microsoft Teams and SharePoint.
Note: The Company utilizes the multi-skill concept and expects the employee to perform other job disciplines Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight’s Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
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Find Service Manager JobsService Manager Job Market
Who's Hiring
- Walmart196
- Public Storage192
- Food Lion81
- Gallagher58
- Whole Foods Market50
Top Industries Hiring
- Construction & Real Estate27
- Technology & Software19
- Retail15
- Manufacturing15
- Food & Beverage12
What Employers Look For
The qualifications that appear most often in service manager jobs.
- Three to five years of supervisory or team lead experience in a service environment
- Demonstrated ability to manage customer escalations and resolve service complaints
- Proficiency with CRM software and service ticketing or dispatch platforms
- Strong working knowledge of relevant industry standards such as ITIL, ASE, or HDI
- Bachelor's degree in business administration, operations management, or a related field
- Experience building schedules, managing labor budgets, and reporting on service KPIs
Tips for Your Service Manager Job Search
Quantify service metrics on your resume
Service manager resumes land more interviews when you replace vague duties with outcomes: customer satisfaction scores improved, ticket resolution times cut, or team retention rates increased. Hiring managers in service roles scan for numbers that prove you can run an operation, not just describe one.
Tailor your resume to each service vertical
An automotive service manager resume reads differently than one for IT or hospitality. Reframe your experience around the vocabulary of each vertical: SLAs for tech roles, CSI scores for auto, RevPAR for hotel, and NPS for customer-facing operations. Generic resumes get filtered out quickly.
Apply early to roles that fit
Migrate Mate lists service manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing. Early applicants get reviewed before hiring managers narrow their shortlist.
Target postings that list your certifications
Filter your search by certifications you already hold, whether that's ASE for automotive, ITIL for tech service, or HDI for help desk. Roles that name your cert in the posting weight it heavily in screening, so you move up the shortlist without extra effort.
Prepare a turnaround story for interviews
Interviewers for service manager roles almost always ask how you handled a team performance problem or a customer escalation that went badly. Walk in with a specific situation, the actions you took, and the measurable result. Vague answers about 'improving culture' don't close the hire.
Negotiate total compensation, not just base pay
Service manager offers often include performance bonuses tied to team KPIs, so understand what targets trigger the bonus before you accept. Ask HR to walk through the bonus structure in writing so you're comparing actual total compensation across offers, not headline figures.
Service Manager Jobs: Frequently Asked Questions
Which companies are hiring the most service managers?
The most active employers for service managers right now are Walmart, Public Storage, and Food Lion, and the most openings are in Texas, California, and Florida, based on current listings on Migrate Mate as of November 2026. Demand is especially consistent in automotive groups, managed IT service providers, and multi-location hospitality brands.
How many service manager jobs are remote?
About 40% of service manager openings are fully remote or hybrid as of November 2026, though the share varies sharply by industry. IT service managers and customer service operations leaders see the most remote options, while automotive, field service, and facilities roles remain almost entirely on-site due to the hands-on nature of the work.
How do you become a service manager?
Start in a frontline service role in your target industry, then move into a team lead or shift supervisor position to build direct reports experience. From there, demonstrate you can hit service KPIs, manage schedules, and handle escalations independently. Most employers promote from within or hire lateral candidates who bring documented results from a comparable service environment.
Can you get hired as a service manager with little experience?
Yes, especially at smaller companies or in industries with high turnover like retail service or entry-level IT help desk. Your strongest path in is a combination of relevant certifications, a clear record of customer-facing responsibility even without the manager title, and a willingness to take an assistant or associate service manager role that leads to a full promotion within a year or two.
What does the service manager interview process look like?
Most service manager interviews run two to three rounds. The first is a recruiter or HR screen focused on your background and availability. The second is a panel or hiring manager conversation that digs into how you've handled team performance issues, customer escalations, and service metrics. A final round often includes a scenario exercise or a meeting with a director or VP to assess cultural fit and leadership style.
Where can I find and apply to service manager jobs?
You can find and apply to service manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your industry background and experience level, then apply directly to each listing that fits. New positions are added regularly, so checking back frequently gives you access to openings before they fill.
See All 3,849+ Service Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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