Director of Professional Services (DPS) – Registered Nurse (RN)

Activa Home Health | Broward County, Florida

Job Description

Activa Home Health is seeking an experienced and results-driven Director of Professional Services (DPS) to oversee clinical operations and ensure the delivery of high-quality home health services throughout Broward County and surrounding areas.

The Director of Professional Services is responsible for the coordination, supervision, delivery, and quality assurance of all patient care services under the direction of the Administrator. This leadership role ensures that clinical operations meet the highest standards of patient care while maintaining compliance with applicable federal, state, and local regulations.

The ideal candidate is an experienced Registered Nurse with a strong background in home health leadership, clinical oversight, staff development, and regulatory compliance. The ability to lead a team, improve operational efficiency, and promote a culture of accountability and exceptional patient care is essential.

Key Responsibilities

• Oversee and manage daily clinical operations, ensuring the delivery of safe, effective, and high-quality patient care.
• Provide leadership, supervision, and direction to clinical staff, including Registered Nurses, Licensed Practical Nurses, therapists, and other direct-care personnel.
• Oversee case management, patient scheduling, clinical coordination, and caregiver education and compliance.
• Ensure timely completion of initial and ongoing assessments, supervisory visits, clinical documentation, and patient care plans.
• Maintain professional nursing standards and ensure clinical staff adhere to established policies, procedures, and best practices.
• Oversee the implementation and monitoring of the Quality Assurance and Performance Improvement (QAPI) program.
• Monitor staff competencies, required in-service education, annual evaluations, and ongoing clinical training.
• Coordinate patient admissions, intake referrals, and appropriate assignment of clinical personnel.
• Conduct routine clinical record reviews, chart audits, and documentation assessments to ensure accuracy and regulatory compliance.
• Monitor patient satisfaction, clinical outcomes, and service delivery while addressing concerns and resolving complaints promptly.
• Collaborate with the Administrator and leadership team to evaluate departmental performance, identify operational needs, and implement improvement strategies.
• Ensure ongoing compliance with Florida Agency for Health Care Administration (AHCA), Medicare Conditions of Participation, and all applicable federal, state, and local regulations.
• Work closely with the Compliance Team to maintain continuous survey readiness and ensure deficiencies are addressed through appropriate corrective action plans.
• Develop and maintain strong relationships with referral sources, physicians, patients, families, and community partners throughout Broward County.
• Promote a positive work environment focused on teamwork, accountability, professional development, and patient-centered care.

Required Education, Experience, Skills & Qualifications

• Active Registered Nurse (RN) license in the State of Florida, in good standing.
• Minimum of two years of home health experience, preferably in a supervisory or management capacity.
• Previous experience overseeing clinical operations, case management, and multidisciplinary healthcare teams.
• Strong knowledge of Florida home health regulations, AHCA requirements, Medicare Conditions of Participation, and applicable compliance standards.
• Experience with QAPI, clinical documentation, chart audits, staff competencies, and survey preparation.
• Excellent leadership, organizational, communication, and problem-solving skills.
• Strong customer service skills with the ability to manage patient concerns, mediate conflicts, and resolve complaints professionally.
• Ability to develop and maintain positive working relationships with employees, referral partners, physicians, patients, and families.
• Ability to collaborate with administrative and corporate leadership to achieve organizational goals.
• Strong critical-thinking skills with the ability to identify operational challenges and implement effective solutions.
• Ability to work in a fast-paced healthcare environment while managing multiple priorities.

What We Offer

At Activa Home Health, we recognize that our employees are essential to delivering exceptional patient care. We strive to foster a supportive, collaborative, and rewarding work environment.

Our benefits package includes:

• Competitive compensation
• 401(k) retirement plan
• Health, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options, where applicable
• Company-paid life insurance
• Short-term and long-term disability coverage, where applicable
• Generous paid time off (PTO)
• Employee assistance program
• Employee discount program

Join the Activa Home Health Team!

If you are a motivated nursing professional with a passion for clinical excellence, leadership, and improving the lives of patients in their homes, we invite you to join Activa Home Health.

Help us make a difference in the lives of the patients and families we serve throughout Broward County.

This role requires a screening through the Care Provider Background Screening Clearinghouse. For more information, visit their website at https://info.flclearinghouse.com/education-awareness (https://info.flclearinghouse.com/education-awareness)

Licenses & Certifications

• TB Screening
• Auto Insurance
• Registered Nurse
• Driver's License Check
• Driver's License
• CPR
• AHCA Fingerprinting

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.