Senior Level Service Team Member Jobs
Senior level service team member jobs place experienced professionals in charge of service delivery, operational outcomes, and the frontline teams that execute day to day. Openings are concentrated in Insurance, with {{remote_hybrid_pct}}% remote or hybrid availability, and employers like State Farm hiring at this level now.
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Showing 5 of 6+ Senior Level Service Team Member jobs
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
If you’re looking for a career where you can truly make a difference in people’s lives, you’ll find that here. As a State Farm Agent with 19 years of experience — and a career that began in an agent’s office back in 1991 — I’ve built this team around service, education, and long-term relationships. My background includes leadership, consulting, and claims, which gives our team a well-rounded understanding of how to properly protect families and support them when they need us most. We help customers across Washington, Idaho, and Oregon personalize their auto, home, and life insurance coverage while making sure they understand their options and receive every available discount.
ROLE DESCRIPTION:
As Customer Service Representative - State Farm Agent Team Member for Joel Hensel - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
- Manage customer accounts and update information in the database.
- Assist customers with policy changes and inquiries.
- Process insurance claims and follow up with customers on claim status.
- Coordinate with underwriters to ensure timely policy issuance.
- Strong organizational skills and attention to detail.
- Excellent customer service and communication skills.
- Previous experience in insurance or a related field preferred.
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
If you’re looking for a career where you can truly make a difference in people’s lives, you’ll find that here. As a State Farm Agent with 19 years of experience — and a career that began in an agent’s office back in 1991 — I’ve built this team around service, education, and long-term relationships. My background includes leadership, consulting, and claims, which gives our team a well-rounded understanding of how to properly protect families and support them when they need us most. We help customers across Washington, Idaho, and Oregon personalize their auto, home, and life insurance coverage while making sure they understand their options and receive every available discount.
ROLE DESCRIPTION:
As Customer Service Representative - State Farm Agent Team Member for Joel Hensel - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
- Manage customer accounts and update information in the database.
- Assist customers with policy changes and inquiries.
- Process insurance claims and follow up with customers on claim status.
- Coordinate with underwriters to ensure timely policy issuance.
- Strong organizational skills and attention to detail.
- Excellent customer service and communication skills.
- Previous experience in insurance or a related field preferred.
See All 6 Senior Level Service Team Member Jobs
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Senior Level Service Team Member Jobs: Frequently Asked Questions
How do I get a senior level service team member job?
Employers hiring at the senior level look for candidates who have owned outcomes, not just executed tasks. Highlight examples where you led a team through a service challenge, improved a process, or mentored less experienced staff. Strong candidates also demonstrate the ability to communicate across departments, manage competing priorities, and make judgment calls without waiting for direction.
Which companies hire senior level service team members?
Companies hiring senior level service team members right now include State Farm, based on current listings on Migrate Mate as of September 2026. Hiring at this level tends to come from larger organizations with established service operations, as well as growth-stage companies building out their customer-facing teams.
What makes a service team member role senior level?
Senior level service team member roles involve ownership of outcomes rather than task completion. That means leading projects or teams, setting service standards, resolving escalated situations, and coaching junior staff. Where a mid-level role follows established processes, a senior role shapes them, identifies gaps, and drives improvements that affect the broader team or customer experience.
Which industries hire the most senior level service team members?
Senior Level service team member roles concentrate in Insurance, based on current listings on Migrate Mate as of September 2026. These sectors drive hiring at this level because they rely on experienced professionals to maintain service quality, lead teams through high-volume or complex customer interactions, and sustain standards at scale.