Senior Level Service Team Member Jobs
Senior level service team member jobs place experienced professionals in charge of service delivery, operational outcomes, and the frontline teams that execute day to day. Openings are concentrated in Insurance, with {{remote_hybrid_pct}}% remote or hybrid availability, and employers like State Farm hiring at this level now.
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Showing 5 of 6+ Senior Level Service Team Member jobs
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- You’re the person people call first when life goes sideways — calm, steady, and ready to help.
- You genuinely care about your community and want to make a positive impact on the people around you.
- You’re a natural relationship-builder who earns confidence quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently providing options.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
At Sallie McGinnis State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
- Lead and manage daily customer service operations.
- Train and support team members to achieve service standards.
- Monitor performance metrics and identify areas for improvement.
- Coordinate communication between team members and customers.
- Assist with policy inquiries, billing coordination, and issue resolution.
- Leadership or supervisory experience preferred.
- Strong communication and time management skills.
- Ability to motivate and support team development.
- Must meet applicable state licensing requirements.
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- You’re the person people call first when life goes sideways — calm, steady, and ready to help.
- You genuinely care about your community and want to make a positive impact on the people around you.
- You’re a natural relationship-builder who earns confidence quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently providing options.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
At Sallie McGinnis State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
- Lead and manage daily customer service operations.
- Train and support team members to achieve service standards.
- Monitor performance metrics and identify areas for improvement.
- Coordinate communication between team members and customers.
- Assist with policy inquiries, billing coordination, and issue resolution.
- Leadership or supervisory experience preferred.
- Strong communication and time management skills.
- Ability to motivate and support team development.
- Must meet applicable state licensing requirements.
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Top Industries Hiring
- Insurance
Senior Level Service Team Member Jobs: Frequently Asked Questions
How do I get a senior level service team member job?
Employers hiring at the senior level look for candidates who have owned outcomes, not just executed tasks. Highlight examples where you led a team through a service challenge, improved a process, or mentored less experienced staff. Strong candidates also demonstrate the ability to communicate across departments, manage competing priorities, and make judgment calls without waiting for direction.
Which companies hire senior level service team members?
Companies hiring senior level service team members right now include State Farm, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from larger organizations with established service operations, as well as growth-stage companies building out their customer-facing teams.
What makes a service team member role senior level?
Senior level service team member roles involve ownership of outcomes rather than task completion. That means leading projects or teams, setting service standards, resolving escalated situations, and coaching junior staff. Where a mid-level role follows established processes, a senior role shapes them, identifies gaps, and drives improvements that affect the broader team or customer experience.
Which industries hire the most senior level service team members?
Senior Level service team member roles concentrate in Insurance, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they rely on experienced professionals to maintain service quality, lead teams through high-volume or complex customer interactions, and sustain standards at scale.