Mid Level Service Tech Jobs
Mid level service tech jobs go to technicians ready to own service calls end to end, troubleshoot complex issues independently, and guide less experienced colleagues through diagnostics. Hiring runs across Healthcare & Medical Services, Energy, and Retail, with 0% of openings offering remote or hybrid flexibility, and employers like AHW, Honeywell, and Amazon competing for service techs at this level now.
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Why work at TidalHealth?
Looking for a rewarding place to work? Choose TidalHealth, which now includes three hospitals – TidalHealth Peninsula Regional in Salisbury, Maryland; TidalHealth Nanticoke in Seaford, Delaware; and TidalHealth Atlantic in Berlin, Maryland. All three hospitals are “A” rated by Leapfrog Hospital Safety Guide, and the facilities have received numerous other honors.
TidalHealth is regularly adding new practices to grow our offerings in specialty and subspecialty services. These include neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care, clinical trials and research, and more. TidalHealth is also home to a growing graduate medical education program to prepare the next generation of physician specialists.
Located on the beautiful Delmarva Peninsula, close to the beach, becoming part of Team TidalHealth also offers an ideal opportunity for work-life balance. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.
Lead Service Desk Technician Position Summary
The Service Desk Technician Lead performs a wide variety of tasks including the provision of front line problem isolation and resolution services to Information Services’ customers. In addition, this position is responsible for operation of all computer processors and peripheral devices, key entry activities, computer system backups, restart/recovery of system processes, archiving of system tapes and monitoring system and network performance. The Service Desk Tech Lead is the first level escalation point, the lead coaches and assists in training team members in troubleshooting. This position monitors work queues and helps assure effective workflow. The lead position creates and maintains, detailed and complete Helpdesk documentation, prepares documentation with other team members and provides training to the team and new team members. A key part of the role is to provide the manager with reporting of metrics and KPIs for the Helpdesk and identify, troubleshoot, and resolve technical issues escalated via phone and e-mail or in-person. The position is indirectly responsible for staffing the Service Desk team and handing downtime escalations and escalation procedures. The lead collaborates with the Client Support Tech Lead regarding maintaining inventory of hardware, software and system-wide support assets.
Lead Service Desk Technician Position Requirements
Experience
- Experience operating or supporting Windows products is required.
- Excellent verbal and written communication skills are required.
- Experience demonstrating good problem-solving and resolution skills necessary.
- Must perform all work with a high degree of accuracy.
- Minimum of 3 years experience in technical support and customer service
Education
- High school Diploma is required.
- Bachelor’s degree is preferred.
Lead Service Desk Technician Benefits
At TidalHealth, full-time employees working at least 72 hours per pay period, part-time employees working at least 36 hours per pay period and part-time employees working at least 30 hours or more on weekends only are eligible for benefits.
Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.
Location: TidalHealth · Information Services-TidalHealth Peninsula Regional
Schedule: Full Time, Monday - Friday occasional weekends/nights, 11:30am - 8:00pm
Why work at TidalHealth?
Looking for a rewarding place to work? Choose TidalHealth, which now includes three hospitals – TidalHealth Peninsula Regional in Salisbury, Maryland; TidalHealth Nanticoke in Seaford, Delaware; and TidalHealth Atlantic in Berlin, Maryland. All three hospitals are “A” rated by Leapfrog Hospital Safety Guide, and the facilities have received numerous other honors.
TidalHealth is regularly adding new practices to grow our offerings in specialty and subspecialty services. These include neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care, clinical trials and research, and more. TidalHealth is also home to a growing graduate medical education program to prepare the next generation of physician specialists.
Located on the beautiful Delmarva Peninsula, close to the beach, becoming part of Team TidalHealth also offers an ideal opportunity for work-life balance. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.
Lead Service Desk Technician Position Summary
The Service Desk Technician Lead performs a wide variety of tasks including the provision of front line problem isolation and resolution services to Information Services’ customers. In addition, this position is responsible for operation of all computer processors and peripheral devices, key entry activities, computer system backups, restart/recovery of system processes, archiving of system tapes and monitoring system and network performance. The Service Desk Tech Lead is the first level escalation point, the lead coaches and assists in training team members in troubleshooting. This position monitors work queues and helps assure effective workflow. The lead position creates and maintains, detailed and complete Helpdesk documentation, prepares documentation with other team members and provides training to the team and new team members. A key part of the role is to provide the manager with reporting of metrics and KPIs for the Helpdesk and identify, troubleshoot, and resolve technical issues escalated via phone and e-mail or in-person. The position is indirectly responsible for staffing the Service Desk team and handing downtime escalations and escalation procedures. The lead collaborates with the Client Support Tech Lead regarding maintaining inventory of hardware, software and system-wide support assets.
Lead Service Desk Technician Position Requirements
Experience
- Experience operating or supporting Windows products is required.
- Excellent verbal and written communication skills are required.
- Experience demonstrating good problem-solving and resolution skills necessary.
- Must perform all work with a high degree of accuracy.
- Minimum of 3 years experience in technical support and customer service
Education
- High school Diploma is required.
- Bachelor’s degree is preferred.
Lead Service Desk Technician Benefits
At TidalHealth, full-time employees working at least 72 hours per pay period, part-time employees working at least 36 hours per pay period and part-time employees working at least 30 hours or more on weekends only are eligible for benefits.
Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.
Location: TidalHealth · Information Services-TidalHealth Peninsula Regional
Schedule: Full Time, Monday - Friday occasional weekends/nights, 11:30am - 8:00pm
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Mid Level Service Tech Jobs: Frequently Asked Questions
How do I get a mid level service tech job?
Position your experience around independent problem-solving and ownership, not just task completion. Highlight specific systems or equipment you've diagnosed and repaired without supervision, any process improvements you've driven, and situations where you've supported or trained colleagues. Applications that show you've moved beyond following instructions and started making technical calls on your own stand out at this level.
Which companies hire mid level service techs?
Companies hiring mid level service techs right now include AHW, Honeywell, and Amazon, based on current listings on Migrate Mate as of July 2026. Hiring at this level covers established equipment manufacturers, facilities and property management firms, and field service organizations that depend on experienced techs to keep operations running with minimal oversight.
Are there remote mid level service tech jobs?
Yes, though the nature of the work means most roles have at least some on-site component. About 0% of mid level service tech openings are remote or hybrid as of July 2026, typically covering roles in technical support, remote diagnostics, or coordination work where hands-on access to equipment isn't required for every shift.
How do I move up to a mid level service tech role?
Progression into mid level typically comes from deepening your expertise on specific systems, building a history of resolving issues without escalation, and taking on work that demonstrates ownership rather than execution. Earning a relevant certification, leading a small project, or mentoring a newer tech are the kinds of contributions that signal readiness for greater responsibility and help make the case for a mid level title.
Which industries hire the most mid level service techs?
Mid Level service tech roles concentrate in Healthcare & Medical Services, Energy, and Retail, based on current listings on Migrate Mate as of July 2026. These sectors rely on experienced technicians to maintain equipment reliability and service quality, making mid level hires a priority wherever downtime carries real operational or financial consequences.