Service Tech Jobs in Austin, TX
Service Tech jobs in Austin, Texas are concentrated in the Domain, Mueller, and East Austin, across consumer electronics, home services, and commercial facilities management. Demand is steady year-round, with TDIndustries, SPATCO Energy Solutions, and Everon among the active hirers right now. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 127+ Service Tech jobs
DESCRIPTION
We are seeking an experienced IT Support Manager to lead weekend and evening Service Desk operations (Thursday through Mon) supporting the Whole Foods Market business. This role is critical to ensuring uninterrupted, high-quality technical support during weekend hours. The IT Support Manager will provide direct leadership to the Service Desk team, serve as the primary escalation point during off-hours, and drive operational excellence across all weekend and evening support activities.
Key job responsibilities
Team Leadership: Manage, coach, and develop a team of Service Desk associates during weekend and evening shifts, ensuring consistent performance and professional growth.
Peak Hour Coverage: Own end-to-end Service Desk operations during peak support hours (Thursday – Monday), ensuring adequate staffing, coverage, and response times.
Escalation Management: Serve as the primary point of escalation for critical and high-severity incidents impacting Whole Foods Market store operations during assigned shifts.
Operational Excellence: Monitor and drive key service desk performance metrics including first-contact resolution, average response time, ticket volume, and customer satisfaction.
Cross-Shift Coordination: Partner closely with weekday leadership and the Service Readiness team to ensure seamless handoffs, continuity of open issues, and alignment on priorities.
Incident Management: Lead incident triage, troubleshooting, and resolution efforts for store technology issues, ensuring minimal disruption to business operations.
Process Improvement: Identify gaps in weekend/evening support processes and implement continuous improvement initiatives to enhance service quality and efficiency.
Reporting & Communication: Provide regular shift reports, weekend performance summaries, and proactive communication to leadership on trends, risks, and operational status.
Knowledge Management: Ensure team members have access to up-to-date knowledge articles, runbooks, and troubleshooting guides to support efficient issue resolution.
Stakeholder Engagement: Build and maintain strong relationships with Whole Foods Market store leadership and cross-functional IT teams to understand business needs and align support priorities.
A day in the life
This manager begins each shift by reviewing handoff notes and aligning the Service Desk team on priorities. During peak store hours, they triage critical incidents ,POS outages, network failures, payment issues, and lead bridge calls to drive resolution. They coach associates in real time, monitor SLA dashboards, and communicate incident status to leadership when needed . As the shift closes, they compile performance summaries and document handoff notes for the next team. Weekends demand heightened focus as Whole Foods Market stores experience the highest traffic, requiring proactive trend monitoring and rapid escalation management across all five days.
About the team
.
BASIC QUALIFICATIONS
- Experience leading technology teams as an information technology operations manager
- Bachelor's degree or equivalent, or 4+ years of professional or military experience
- Experience working with operations and business teams to communicate problem impacts and understand business requirements
PREFERRED QUALIFICATIONS
- The ideal candidate has hands-on service desk experience and a clear understanding of incident management, team coordination, and customer service fundamentals, with a readiness to grow into a leadership role supporting operations.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, AUSTIN - 72,900.00 - 127,600.00 USD annually
DESCRIPTION
We are seeking an experienced IT Support Manager to lead weekend and evening Service Desk operations (Thursday through Mon) supporting the Whole Foods Market business. This role is critical to ensuring uninterrupted, high-quality technical support during weekend hours. The IT Support Manager will provide direct leadership to the Service Desk team, serve as the primary escalation point during off-hours, and drive operational excellence across all weekend and evening support activities.
Key job responsibilities
Team Leadership: Manage, coach, and develop a team of Service Desk associates during weekend and evening shifts, ensuring consistent performance and professional growth.
Peak Hour Coverage: Own end-to-end Service Desk operations during peak support hours (Thursday – Monday), ensuring adequate staffing, coverage, and response times.
Escalation Management: Serve as the primary point of escalation for critical and high-severity incidents impacting Whole Foods Market store operations during assigned shifts.
Operational Excellence: Monitor and drive key service desk performance metrics including first-contact resolution, average response time, ticket volume, and customer satisfaction.
Cross-Shift Coordination: Partner closely with weekday leadership and the Service Readiness team to ensure seamless handoffs, continuity of open issues, and alignment on priorities.
Incident Management: Lead incident triage, troubleshooting, and resolution efforts for store technology issues, ensuring minimal disruption to business operations.
Process Improvement: Identify gaps in weekend/evening support processes and implement continuous improvement initiatives to enhance service quality and efficiency.
Reporting & Communication: Provide regular shift reports, weekend performance summaries, and proactive communication to leadership on trends, risks, and operational status.
Knowledge Management: Ensure team members have access to up-to-date knowledge articles, runbooks, and troubleshooting guides to support efficient issue resolution.
Stakeholder Engagement: Build and maintain strong relationships with Whole Foods Market store leadership and cross-functional IT teams to understand business needs and align support priorities.
A day in the life
This manager begins each shift by reviewing handoff notes and aligning the Service Desk team on priorities. During peak store hours, they triage critical incidents ,POS outages, network failures, payment issues, and lead bridge calls to drive resolution. They coach associates in real time, monitor SLA dashboards, and communicate incident status to leadership when needed . As the shift closes, they compile performance summaries and document handoff notes for the next team. Weekends demand heightened focus as Whole Foods Market stores experience the highest traffic, requiring proactive trend monitoring and rapid escalation management across all five days.
About the team
.
BASIC QUALIFICATIONS
- Experience leading technology teams as an information technology operations manager
- Bachelor's degree or equivalent, or 4+ years of professional or military experience
- Experience working with operations and business teams to communicate problem impacts and understand business requirements
PREFERRED QUALIFICATIONS
- The ideal candidate has hands-on service desk experience and a clear understanding of incident management, team coordination, and customer service fundamentals, with a readiness to grow into a leadership role supporting operations.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, AUSTIN - 72,900.00 - 127,600.00 USD annually
See All 127+ Service Tech Jobs in Austin
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Find Service Tech JobsService Tech Job Market in Austin
Who's Hiring
- TDIndustries35
- SPATCO Energy Solutions23
- Everon12
- INFINITUM12
- Amazon12
Service Tech Jobs in Austin: Frequently Asked Questions
How do I get a service tech job in Austin?
The strongest path into Austin's service tech market is targeting the city's dense clusters of commercial real estate, consumer electronics retail, and residential property management companies, which hire continuously across central and north Austin. Candidates who can demonstrate hands-on diagnostic skills and a clean driving record move to the front of the line. Austin employers also favor techs comfortable with smart-home and connected-device systems given the city's tech-forward residential market.
Which companies hire service techs in Austin?
Employers hiring service techs in Austin right now include TDIndustries, SPATCO Energy Solutions, and Everon, based on current listings on Migrate Mate as of September 2026. Austin's hiring base skews toward regional facility-service contractors, consumer electronics retailers, and multifamily property management firms with large portfolios in the city's fast-growing residential corridors.
Are there remote service tech jobs in Austin?
Yes, but only for a narrow slice of the role. Service tech work is largely hands-on and on-site by nature, so fully remote positions are uncommon. About 0% of service tech openings tied to Austin are remote or hybrid as of September 2026, and those tend to be coordination, scheduling, or technical-support desk roles rather than field positions. Physical repair, installation, and maintenance work remains on-site.
How can I get a service tech job in Austin with little or no experience?
The most realistic entry point in Austin is applying to apprentice or helper roles with HVAC, electrical, and plumbing contractors active in the city's construction boom areas like South Congress and the eastern growth corridors. Big-box retailers in north Austin with in-store repair programs also hire entry-level techs and train on the job. Earning a basic CompTIA or manufacturer certification before applying gives candidates a clear edge over other applicants without field time.
See All 127+ Service Tech Jobs in Austin
Find roles in Austin that match your experience and apply in just a few clicks.
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