STEM OPT Cloud Support Engineer Jobs
Cloud Support Engineer roles in cloud infrastructure, DevOps, and platform operations qualify for the 24-month STEM OPT extension when your degree falls under an eligible CIP code. Your employer must be enrolled in E-Verify, and you'll need an I-983 training plan tied directly to your engineering responsibilities.
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Get Access To All JobsINTRODUCTION
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
THE ROLE
This hybrid role combines the hands-on responsibilities of a Technical Support Engineer within a SaaS (Software as a Service) environment with a growing focus on Site Reliability Engineering (SRE).
The ideal candidate has a strong technical foundation, thrives in a fast-paced troubleshooting environment, and is passionate about automation and delivering an exceptional customer experience. This role provides the opportunity to run, support, and scale an AI Security Public SaaS platform, operating AI inference workloads at scale.
KEY RESPONSIBILITIES:
Proactive Monitoring & Uptime Assurance
- Monitor key SaaS application metrics, logs, and alerts to proactively identify and prevent service disruptions
- Support a 24/7 operational model to ensure high availability and performance of the SaaS environment
Customer-Centric Incident Response
- Serve as a primary point of contact for technical customer inquiries and issues
- Partner with customers to understand requirements, troubleshoot effectively, and provide clear, concise communication
- Triage, escalate, and own technical incidents through resolution
Development Team Collaboration
- Analyze metrics, logs, and incident reports to provide actionable insights to engineering teams
- Identify recurring patterns and opportunities for automation and continuous improvement
- Partner cross-functionally to improve platform reliability and performance
Site Reliability Engineering (SRE) Development
- Design and implement automation to streamline incident response and improve system reliability
- Introduce and mature SRE best practices, including enhanced monitoring, alerting, and self-healing capabilities
- Contribute to building scalable, resilient infrastructure to support AI inference workloads
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
- 1–3+ years of experience in technical support, systems administration, or a similar role
- Strong understanding of SaaS environments and cloud-based architectures (preferably AWS)
- Proficiency in at least one scripting language (e.g., Python)
- Solid understanding of web technologies (HTTP, REST APIs, JSON, etc.)
- Experience working with ticketing systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a team environment
- Willingness to learn new technologies and adapt to evolving requirements
PREFERRED QUALIFICATIONS
- Experience with monitoring and observability tools (e.g., Prometheus, Grafana)
- Familiarity with configuration management tools (e.g., Terraform)
- Experience working with cloud infrastructure technologies
- Exposure to SRE principles and reliability engineering practices
- Strong understanding of networking fundamentals
- Experience with databases (PostgreSQL), operating systems (Linux), and Kubernetes
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
COMPENSATION
- The annual base pay for this position is: $124,800.00 - $187,200.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
INTRODUCTION
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
THE ROLE
This hybrid role combines the hands-on responsibilities of a Technical Support Engineer within a SaaS (Software as a Service) environment with a growing focus on Site Reliability Engineering (SRE).
The ideal candidate has a strong technical foundation, thrives in a fast-paced troubleshooting environment, and is passionate about automation and delivering an exceptional customer experience. This role provides the opportunity to run, support, and scale an AI Security Public SaaS platform, operating AI inference workloads at scale.
KEY RESPONSIBILITIES:
Proactive Monitoring & Uptime Assurance
- Monitor key SaaS application metrics, logs, and alerts to proactively identify and prevent service disruptions
- Support a 24/7 operational model to ensure high availability and performance of the SaaS environment
Customer-Centric Incident Response
- Serve as a primary point of contact for technical customer inquiries and issues
- Partner with customers to understand requirements, troubleshoot effectively, and provide clear, concise communication
- Triage, escalate, and own technical incidents through resolution
Development Team Collaboration
- Analyze metrics, logs, and incident reports to provide actionable insights to engineering teams
- Identify recurring patterns and opportunities for automation and continuous improvement
- Partner cross-functionally to improve platform reliability and performance
Site Reliability Engineering (SRE) Development
- Design and implement automation to streamline incident response and improve system reliability
- Introduce and mature SRE best practices, including enhanced monitoring, alerting, and self-healing capabilities
- Contribute to building scalable, resilient infrastructure to support AI inference workloads
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
- 1–3+ years of experience in technical support, systems administration, or a similar role
- Strong understanding of SaaS environments and cloud-based architectures (preferably AWS)
- Proficiency in at least one scripting language (e.g., Python)
- Solid understanding of web technologies (HTTP, REST APIs, JSON, etc.)
- Experience working with ticketing systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a team environment
- Willingness to learn new technologies and adapt to evolving requirements
PREFERRED QUALIFICATIONS
- Experience with monitoring and observability tools (e.g., Prometheus, Grafana)
- Familiarity with configuration management tools (e.g., Terraform)
- Experience working with cloud infrastructure technologies
- Exposure to SRE principles and reliability engineering practices
- Strong understanding of networking fundamentals
- Experience with databases (PostgreSQL), operating systems (Linux), and Kubernetes
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
COMPENSATION
- The annual base pay for this position is: $124,800.00 - $187,200.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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Get Access To All JobsTips for Finding STEM OPT Authorization as a Cloud Support Engineer
Verify your CIP code before applying
Check that your degree's Classification of Instructional Programs code maps to a STEM-designated field like computer science, information technology, or systems engineering. Your DSO confirms this through SEVIS, and a mismatch delays or disqualifies your extension.
Confirm E-Verify enrollment before accepting offers
Ask recruiters directly whether the company is enrolled in E-Verify before you reach the offer stage. Employers can self-verify their enrollment status through the E-Verify employer search tool on the E-Verify website, so you can cross-check independently.
Build cloud certifications that strengthen your I-983
AWS, Azure, or GCP certifications give you documented technical competencies that map cleanly to I-983 training goals. Employers filing STEM OPT plans find it easier to articulate learning objectives when your credentials align with the role's infrastructure scope.
Target employers with active cloud LCA filings
Use Migrate Mate to filter Cloud Support Engineer roles by employers with verified DOL Labor Condition Application history, so you're applying to companies that have already navigated STEM OPT authorization rather than those encountering it for the first time.
Negotiate your I-983 training plan before day one
Push to finalize the I-983 during the offer stage, not after you start. Cloud Support Engineer plans should specify measurable outcomes like incident response metrics, ticket resolution targets, or infrastructure deployment milestones tied to your STEM degree field.
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Find Cloud Support Engineer JobsFrequently Asked Questions
Does a Cloud Support Engineer role qualify for the STEM OPT extension?
Yes, if your degree is in a STEM-designated field such as computer science, information systems, or electrical engineering and the role involves applying that technical knowledge directly. The job title alone doesn't determine eligibility; your degree's CIP code and how the role connects to that field are what USCIS evaluates. Review the official STEM OPT designated degree program list to confirm your program qualifies.
What goes into the I-983 training plan for a Cloud Support Engineer?
The I-983 must describe specific learning goals tied to your STEM degree, not just your daily tasks. For a Cloud Support Engineer, that means documenting measurable objectives like reducing mean time to resolution, gaining proficiency in a cloud provider's infrastructure tools, or developing skills in monitoring and observability platforms. Your employer and DSO both sign off, and USCIS can request a copy at any time during your extension period.
How do I find Cloud Support Engineer employers who are enrolled in E-Verify?
E-Verify enrollment is required for all STEM OPT employers, but not every company that posts cloud engineering roles has completed enrollment. Migrate Mate filters Cloud Support Engineer listings by employers with verified E-Verify status and active DOL filing history, so you can focus your applications on companies already set up to support your authorization rather than discovering the gap after an offer.
What happens to my STEM OPT if my Cloud Support Engineer role changes significantly?
Material changes to your role, such as shifting from cloud infrastructure support to a project management function with no technical engineering component, can affect the validity of your I-983 training plan. Your employer must update the training plan and notify your DSO within five business days of any significant change. Failing to update it puts your STEM OPT authorization at risk, so document role changes promptly.
Does the 24-month STEM OPT extension automatically protect me if my employer files an H-1B?
Not automatically. Cap-gap protection applies only if your employer files an H-1B petition during the regular filing window and you're in a valid OPT or STEM OPT period when the cap-gap kicks in. If selected in the H-1B lottery, your work authorization continues through September 30 of the fiscal year your H-1B takes effect. Confirm your EAD expiration date against your STEM OPT approval notice and track USCIS filing deadlines carefully.
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