STEM OPT Cloud Support Engineer Jobs
Cloud Support Engineer roles in cloud infrastructure, DevOps, and platform operations qualify for the 24-month STEM OPT extension when your degree falls under an eligible CIP code. Your employer must be enrolled in E-Verify, and you'll need an I-983 training plan tied directly to your engineering responsibilities.
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Get Access To All JobsAt Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
Job Summary
We are seeking a highly motivated candidate for the position of Cloud Support Engineer with a strong infrastructure background to support our secure, cloud‑based silicon chip design environments used by external customers for mission‑critical EDA, HPC, and containerized workloads. This role is customer‑facing and service‑oriented, requiring deep technical expertise across Linux, cloud infrastructure, and platform operations, along with a strong commitment to responsiveness, professionalism, and delivering an exceptional customer experience.
This role is well‑suited for engineers with hands‑on experience operating OpenStack and/or OpenShift platforms, along with traditional infrastructure components such as compute, storage, networking, and identity services. Success is measured not only by technical outcomes, but by customer satisfaction, trust, and confidence in the service.
This position involves working with export‑restricted data (ITAR/CUI) and supporting highly secure environments with stringent operational and compliance standards.
Key Responsibilities
Customer Support & Service Excellence
- Serve as a primary technical support contact for external customers using secure cloud‑based silicon design and HPC platforms
- Deliver timely, responsive, and high‑quality support, ensuring customer issues are acknowledged, communicated, and resolved effectively
- Proactively minimize downtime, anticipate customer needs, and resolve issues before they impact workloads
- Clearly communicate complex technical issues, status updates, and resolutions to customers with varying levels of expertise
- Build long‑term customer trust through professionalism, ownership, and consistent follow‑through
Platform, Infrastructure & Environment Support
- Support and troubleshoot Linux‑based infrastructure and cloud environments, including compute, storage, networking, and identity components
- Operate and support OpenStack‑based private or hybrid cloud platforms, including core services (Nova, Neutron, Cinder, Glance, Keystone, etc.)
- Support OpenShift / Kubernetes platforms, including cluster operations, workload troubleshooting, networking, storage integration, and upgrades
- Maintain availability, performance, and reliability of secure multi‑tenant environments
- Perform system‑level diagnosis across infrastructure layers to identify root cause and remediation paths
- Partner with internal platform and engineering teams to drive stability and performance improvements
HPC, Licensing & Performance Management
- Monitor HPC cluster performance, job scheduling, throughput, and queue health
- Identify and resolve HPC job performance issues, including scheduler configuration, resource contention, I/O bottlenecks, and memory constraints
- Troubleshoot and resolve license availability, utilization, and checkout issues impacting customer workloads
- Support distributed resource managers such as Slurm, LSF, SGE, or equivalent schedulers
Automation & Operational Efficiency
-
Design, develop, and maintain automation for recurring operational tasks, including:
-
Infrastructure and platform health monitoring
- Capacity tracking and alerting
- User provisioning and de‑provisioning
- License usage monitoring
-
Detection of abnormal system, container, or job behavior
-
Use Python, shell scripting, Perl, or similar tools to reduce manual effort and improve mean time to resolution (MTTR)
- Apply AI‑assisted or agentic automation where appropriate to improve operational efficiency and customer experience
Security, Compliance & Operations
- Operate and support systems containing ITAR‑controlled and CUI data in compliance with regulatory and corporate requirements
- Follow documented security, access control, auditing, and change management procedures
- Participate in incident response, post‑incident root cause analysis, and corrective action planning
- Create and maintain runbooks, knowledge base articles, and customer‑facing documentation
Required Qualifications
Technical Skills
- Strong hands‑on experience with Linux system administration and troubleshooting
- Broad infrastructure experience, including compute, storage, networking, and identity services
- Experience operating and supporting OpenStack and/or OpenShift (Kubernetes) environments
- Experience supporting HPC or large‑scale compute environments
- Proficiency in Python, shell scripting, Perl, or similar automation‑focused languages
- Experience with monitoring, logging, and alerting platforms
- Familiarity with license management systems (e.g., FlexNet / FLEXlm or equivalent)
Customer Service & Professional Skills
- Demonstrated ability to deliver excellent customer service in a technical support, SRE, or infrastructure operations role
- Strong sense of ownership and urgency when addressing customer‑impacting issues
- Ability to balance deep technical problem‑solving with clear, customer‑friendly communication
- Highly organized and able to manage multiple concurrent customer issues
Security & Compliance
- Ability to work with export‑restricted data (ITAR/CUI)
- U.S. Person status or eligibility as required to support export‑controlled environments
Preferred Qualifications
- Experience supporting EDA, semiconductor, or silicon design environments
- Experience with cloud‑based or on‑prem HPC platforms (private, public, or hybrid)
- Strong background in infrastructure operations, SRE, or platform engineering roles
- Experience with configuration management or infrastructure‑as‑code tools (e.g., Ansible, Terraform)
- Experience applying AI‑assisted automation in production operations or support contexts
Education
Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
The annual salary range for California is $136,500 to $253,500. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.
We’re doing work that matters. Help us solve what others can’t.
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
Job Summary
We are seeking a highly motivated candidate for the position of Cloud Support Engineer with a strong infrastructure background to support our secure, cloud‑based silicon chip design environments used by external customers for mission‑critical EDA, HPC, and containerized workloads. This role is customer‑facing and service‑oriented, requiring deep technical expertise across Linux, cloud infrastructure, and platform operations, along with a strong commitment to responsiveness, professionalism, and delivering an exceptional customer experience.
This role is well‑suited for engineers with hands‑on experience operating OpenStack and/or OpenShift platforms, along with traditional infrastructure components such as compute, storage, networking, and identity services. Success is measured not only by technical outcomes, but by customer satisfaction, trust, and confidence in the service.
This position involves working with export‑restricted data (ITAR/CUI) and supporting highly secure environments with stringent operational and compliance standards.
Key Responsibilities
Customer Support & Service Excellence
- Serve as a primary technical support contact for external customers using secure cloud‑based silicon design and HPC platforms
- Deliver timely, responsive, and high‑quality support, ensuring customer issues are acknowledged, communicated, and resolved effectively
- Proactively minimize downtime, anticipate customer needs, and resolve issues before they impact workloads
- Clearly communicate complex technical issues, status updates, and resolutions to customers with varying levels of expertise
- Build long‑term customer trust through professionalism, ownership, and consistent follow‑through
Platform, Infrastructure & Environment Support
- Support and troubleshoot Linux‑based infrastructure and cloud environments, including compute, storage, networking, and identity components
- Operate and support OpenStack‑based private or hybrid cloud platforms, including core services (Nova, Neutron, Cinder, Glance, Keystone, etc.)
- Support OpenShift / Kubernetes platforms, including cluster operations, workload troubleshooting, networking, storage integration, and upgrades
- Maintain availability, performance, and reliability of secure multi‑tenant environments
- Perform system‑level diagnosis across infrastructure layers to identify root cause and remediation paths
- Partner with internal platform and engineering teams to drive stability and performance improvements
HPC, Licensing & Performance Management
- Monitor HPC cluster performance, job scheduling, throughput, and queue health
- Identify and resolve HPC job performance issues, including scheduler configuration, resource contention, I/O bottlenecks, and memory constraints
- Troubleshoot and resolve license availability, utilization, and checkout issues impacting customer workloads
- Support distributed resource managers such as Slurm, LSF, SGE, or equivalent schedulers
Automation & Operational Efficiency
-
Design, develop, and maintain automation for recurring operational tasks, including:
-
Infrastructure and platform health monitoring
- Capacity tracking and alerting
- User provisioning and de‑provisioning
- License usage monitoring
-
Detection of abnormal system, container, or job behavior
-
Use Python, shell scripting, Perl, or similar tools to reduce manual effort and improve mean time to resolution (MTTR)
- Apply AI‑assisted or agentic automation where appropriate to improve operational efficiency and customer experience
Security, Compliance & Operations
- Operate and support systems containing ITAR‑controlled and CUI data in compliance with regulatory and corporate requirements
- Follow documented security, access control, auditing, and change management procedures
- Participate in incident response, post‑incident root cause analysis, and corrective action planning
- Create and maintain runbooks, knowledge base articles, and customer‑facing documentation
Required Qualifications
Technical Skills
- Strong hands‑on experience with Linux system administration and troubleshooting
- Broad infrastructure experience, including compute, storage, networking, and identity services
- Experience operating and supporting OpenStack and/or OpenShift (Kubernetes) environments
- Experience supporting HPC or large‑scale compute environments
- Proficiency in Python, shell scripting, Perl, or similar automation‑focused languages
- Experience with monitoring, logging, and alerting platforms
- Familiarity with license management systems (e.g., FlexNet / FLEXlm or equivalent)
Customer Service & Professional Skills
- Demonstrated ability to deliver excellent customer service in a technical support, SRE, or infrastructure operations role
- Strong sense of ownership and urgency when addressing customer‑impacting issues
- Ability to balance deep technical problem‑solving with clear, customer‑friendly communication
- Highly organized and able to manage multiple concurrent customer issues
Security & Compliance
- Ability to work with export‑restricted data (ITAR/CUI)
- U.S. Person status or eligibility as required to support export‑controlled environments
Preferred Qualifications
- Experience supporting EDA, semiconductor, or silicon design environments
- Experience with cloud‑based or on‑prem HPC platforms (private, public, or hybrid)
- Strong background in infrastructure operations, SRE, or platform engineering roles
- Experience with configuration management or infrastructure‑as‑code tools (e.g., Ansible, Terraform)
- Experience applying AI‑assisted automation in production operations or support contexts
Education
Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
The annual salary range for California is $136,500 to $253,500. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.
We’re doing work that matters. Help us solve what others can’t.
See all 200+ STEM OPT Cloud Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Cloud Support Engineer Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Cloud Support Engineer
Verify your CIP code before applying
Check that your degree's Classification of Instructional Programs code maps to a STEM-designated field like computer science, information technology, or systems engineering. Your DSO confirms this through SEVIS, and a mismatch delays or disqualifies your extension.
Confirm E-Verify enrollment before accepting offers
Ask recruiters directly whether the company is enrolled in E-Verify before you reach the offer stage. Employers can self-verify their enrollment status through the E-Verify employer search tool on the E-Verify website, so you can cross-check independently.
Build cloud certifications that strengthen your I-983
AWS, Azure, or GCP certifications give you documented technical competencies that map cleanly to I-983 training goals. Employers filing STEM OPT plans find it easier to articulate learning objectives when your credentials align with the role's infrastructure scope.
Target employers with active cloud LCA filings
Use Migrate Mate to filter Cloud Support Engineer roles by employers with verified DOL Labor Condition Application history, so you're applying to companies that have already navigated STEM OPT authorization rather than those encountering it for the first time.
Negotiate your I-983 training plan before day one
Push to finalize the I-983 during the offer stage, not after you start. Cloud Support Engineer plans should specify measurable outcomes like incident response metrics, ticket resolution targets, or infrastructure deployment milestones tied to your STEM degree field.
Apply early to protect your cap-gap window
If your OPT expires before October 1 and your employer files an H-1B visa petition on your behalf, cap-gap extends your work authorization automatically. Submit your STEM OPT extension application to USCIS at least 90 days before your EAD expires to avoid a gap.
Frequently Asked Questions
Does a Cloud Support Engineer role qualify for the STEM OPT extension?
Yes, if your degree is in a STEM-designated field such as computer science, information systems, or electrical engineering and the role involves applying that technical knowledge directly. The job title alone doesn't determine eligibility; your degree's CIP code and how the role connects to that field are what USCIS evaluates. Review the official STEM OPT designated degree program list to confirm your program qualifies.
What goes into the I-983 training plan for a Cloud Support Engineer?
The I-983 must describe specific learning goals tied to your STEM degree, not just your daily tasks. For a Cloud Support Engineer, that means documenting measurable objectives like reducing mean time to resolution, gaining proficiency in a cloud provider's infrastructure tools, or developing skills in monitoring and observability platforms. Your employer and DSO both sign off, and USCIS can request a copy at any time during your extension period.
How do I find Cloud Support Engineer employers who are enrolled in E-Verify?
E-Verify enrollment is required for all STEM OPT employers, but not every company that posts cloud engineering roles has completed enrollment. Migrate Mate filters Cloud Support Engineer listings by employers with verified E-Verify status and active DOL filing history, so you can focus your applications on companies already set up to support your authorization rather than discovering the gap after an offer.
What happens to my STEM OPT if my Cloud Support Engineer role changes significantly?
Material changes to your role, such as shifting from cloud infrastructure support to a project management function with no technical engineering component, can affect the validity of your I-983 training plan. Your employer must update the training plan and notify your DSO within five business days of any significant change. Failing to update it puts your STEM OPT authorization at risk, so document role changes promptly.
Does the 24-month STEM OPT extension automatically protect me if my employer files an H-1B?
Not automatically. Cap-gap protection applies only if your employer files an H-1B petition during the regular filing window and you're in a valid OPT or STEM OPT period when the cap-gap kicks in. If selected in the H-1B lottery, your work authorization continues through September 30 of the fiscal year your H-1B takes effect. Confirm your EAD expiration date against your STEM OPT approval notice and track USCIS filing deadlines carefully.