STEM OPT Cloud Support Engineer Jobs
Cloud Support Engineer roles in cloud infrastructure, DevOps, and platform operations qualify for the 24-month STEM OPT extension when your degree falls under an eligible CIP code. Your employer must be enrolled in E-Verify, and you'll need an I-983 training plan tied directly to your engineering responsibilities.
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Get Access To All JobsCompany Description
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.
But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.
Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.
Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.
Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.
Job Description
Senior Cloud Support Engineers are responsible for providing advanced technical support for a set of Strategy Products and the Strategy Cloud platform. This person dedicates their time to resolving complex customer issues, driving best practices across the Strategy Community, and deepening their Strategy Product knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, demonstrate technical leadership, and have a strong desire to help others.
This is a fully on-site position, Monday through Friday, from 8: 30 AM to 6:00 PM, based at our Tysons Corner, Virginia office.
Responsibilities
- Provide advanced support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies, acting as an escalation point for Cloud Support Engineers.
- Develop and maintain strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development, production system maintenance, and critical incident resolution.
- Collaborate and communicate effectively with peers, internal application and software development teams, and other cross-functional groups to ensure timely and effective resolution of customer issues.
- Prioritize and communicate product defects and enhancements to development teams, providing detailed technical context and participating in follow-up discussions as needed.
- Contribute to the growth of the Strategy Community by creating and reviewing customer-facing documentation of technical solutions and product documentation addendums, ensuring high quality and accuracy.
- Lead the day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
- Contribute to the creation and improvement of Standard Operating Procedures (SOPs) and best practices to improve team efficiency, service quality, and platform reliability.
- Provide technical guidance, coaching, and mentoring to junior team members, helping to develop their technical skills and support capabilities.
- Participate in and sometimes lead internal technical training sessions, knowledge-sharing activities, and continuous improvement initiatives.
Qualifications
- Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) or equivalent practical experience.
- 3-5 years experience supporting, administering, or operating cloud-based platforms or Business Intelligence enterprise applications in a customer-facing role.
- Strong experience with Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies.
- Windows/Linux system administration knowledge, including networking, security, and performance troubleshooting.
- Functional knowledge of cloud technologies and service providers like Azure, AWS, and GCP, including core services such as compute, storage, networking, and identity/access management. Certification preferred.
- Proven strong analytical and advanced troubleshooting skills, including experience performing root cause analysis for complex incidents.
- Strong time management skills to prioritize workload, lead incident resolution, multi-task, meet deadlines, and manage competing priorities under pressure.
- Excellent oral and written English communication skills, including the ability to explain complex technical issues to both technical and non-technical audiences.
- Experience contributing to process improvements, documentation quality, or operational best practices in a technical team.
- Experience providing technical guidance or mentoring to junior engineers or team members.
Additional Information
Compensation
The base salary range for this role is $83,100 to $149,500 and represents a good faith estimate of the range at the time of posting. Strategy maintains broad salary ranges to account for differences in skills, experience, qualifications, internal peer equity, market conditions, and business needs.
Candidates are typically placed within the range based on these factors, and it is not common for individuals to be hired at or near the top of the range. The posted range reflects base salary only. Eligible employees may also participate in bonus programs, sales incentives, equity awards, and comprehensive benefits, as applicable.
Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis.
Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at application_accommodations@strategy.com.
Company Description
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.
But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.
Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.
Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.
Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.
Job Description
Senior Cloud Support Engineers are responsible for providing advanced technical support for a set of Strategy Products and the Strategy Cloud platform. This person dedicates their time to resolving complex customer issues, driving best practices across the Strategy Community, and deepening their Strategy Product knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, demonstrate technical leadership, and have a strong desire to help others.
This is a fully on-site position, Monday through Friday, from 8: 30 AM to 6:00 PM, based at our Tysons Corner, Virginia office.
Responsibilities
- Provide advanced support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies, acting as an escalation point for Cloud Support Engineers.
- Develop and maintain strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development, production system maintenance, and critical incident resolution.
- Collaborate and communicate effectively with peers, internal application and software development teams, and other cross-functional groups to ensure timely and effective resolution of customer issues.
- Prioritize and communicate product defects and enhancements to development teams, providing detailed technical context and participating in follow-up discussions as needed.
- Contribute to the growth of the Strategy Community by creating and reviewing customer-facing documentation of technical solutions and product documentation addendums, ensuring high quality and accuracy.
- Lead the day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
- Contribute to the creation and improvement of Standard Operating Procedures (SOPs) and best practices to improve team efficiency, service quality, and platform reliability.
- Provide technical guidance, coaching, and mentoring to junior team members, helping to develop their technical skills and support capabilities.
- Participate in and sometimes lead internal technical training sessions, knowledge-sharing activities, and continuous improvement initiatives.
Qualifications
- Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) or equivalent practical experience.
- 3-5 years experience supporting, administering, or operating cloud-based platforms or Business Intelligence enterprise applications in a customer-facing role.
- Strong experience with Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies.
- Windows/Linux system administration knowledge, including networking, security, and performance troubleshooting.
- Functional knowledge of cloud technologies and service providers like Azure, AWS, and GCP, including core services such as compute, storage, networking, and identity/access management. Certification preferred.
- Proven strong analytical and advanced troubleshooting skills, including experience performing root cause analysis for complex incidents.
- Strong time management skills to prioritize workload, lead incident resolution, multi-task, meet deadlines, and manage competing priorities under pressure.
- Excellent oral and written English communication skills, including the ability to explain complex technical issues to both technical and non-technical audiences.
- Experience contributing to process improvements, documentation quality, or operational best practices in a technical team.
- Experience providing technical guidance or mentoring to junior engineers or team members.
Additional Information
Compensation
The base salary range for this role is $83,100 to $149,500 and represents a good faith estimate of the range at the time of posting. Strategy maintains broad salary ranges to account for differences in skills, experience, qualifications, internal peer equity, market conditions, and business needs.
Candidates are typically placed within the range based on these factors, and it is not common for individuals to be hired at or near the top of the range. The posted range reflects base salary only. Eligible employees may also participate in bonus programs, sales incentives, equity awards, and comprehensive benefits, as applicable.
Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis.
Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at application_accommodations@strategy.com.
See all 48+ STEM OPT Cloud Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Cloud Support Engineer Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Cloud Support Engineer
Verify your CIP code before applying
Check that your degree's Classification of Instructional Programs code maps to a STEM-designated field like computer science, information technology, or systems engineering. Your DSO confirms this through SEVIS, and a mismatch delays or disqualifies your extension.
Confirm E-Verify enrollment before accepting offers
Ask recruiters directly whether the company is enrolled in E-Verify before you reach the offer stage. Employers can self-verify their enrollment status through the E-Verify employer search tool on the E-Verify website, so you can cross-check independently.
Build cloud certifications that strengthen your I-983
AWS, Azure, or GCP certifications give you documented technical competencies that map cleanly to I-983 training goals. Employers filing STEM OPT plans find it easier to articulate learning objectives when your credentials align with the role's infrastructure scope.
Target employers with active cloud LCA filings
Use Migrate Mate to filter Cloud Support Engineer roles by employers with verified DOL Labor Condition Application history, so you're applying to companies that have already navigated STEM OPT authorization rather than those encountering it for the first time.
Negotiate your I-983 training plan before day one
Push to finalize the I-983 during the offer stage, not after you start. Cloud Support Engineer plans should specify measurable outcomes like incident response metrics, ticket resolution targets, or infrastructure deployment milestones tied to your STEM degree field.
Apply early to protect your cap-gap window
If your OPT expires before October 1 and your employer files an H-1B visa petition on your behalf, cap-gap extends your work authorization automatically. Submit your STEM OPT extension application to USCIS at least 90 days before your EAD expires to avoid a gap.
Frequently Asked Questions
Does a Cloud Support Engineer role qualify for the STEM OPT extension?
Yes, if your degree is in a STEM-designated field such as computer science, information systems, or electrical engineering and the role involves applying that technical knowledge directly. The job title alone doesn't determine eligibility; your degree's CIP code and how the role connects to that field are what USCIS evaluates. Review the official STEM OPT designated degree program list to confirm your program qualifies.
What goes into the I-983 training plan for a Cloud Support Engineer?
The I-983 must describe specific learning goals tied to your STEM degree, not just your daily tasks. For a Cloud Support Engineer, that means documenting measurable objectives like reducing mean time to resolution, gaining proficiency in a cloud provider's infrastructure tools, or developing skills in monitoring and observability platforms. Your employer and DSO both sign off, and USCIS can request a copy at any time during your extension period.
How do I find Cloud Support Engineer employers who are enrolled in E-Verify?
E-Verify enrollment is required for all STEM OPT employers, but not every company that posts cloud engineering roles has completed enrollment. Migrate Mate filters Cloud Support Engineer listings by employers with verified E-Verify status and active DOL filing history, so you can focus your applications on companies already set up to support your authorization rather than discovering the gap after an offer.
What happens to my STEM OPT if my Cloud Support Engineer role changes significantly?
Material changes to your role, such as shifting from cloud infrastructure support to a project management function with no technical engineering component, can affect the validity of your I-983 training plan. Your employer must update the training plan and notify your DSO within five business days of any significant change. Failing to update it puts your STEM OPT authorization at risk, so document role changes promptly.
Does the 24-month STEM OPT extension automatically protect me if my employer files an H-1B?
Not automatically. Cap-gap protection applies only if your employer files an H-1B petition during the regular filing window and you're in a valid OPT or STEM OPT period when the cap-gap kicks in. If selected in the H-1B lottery, your work authorization continues through September 30 of the fiscal year your H-1B takes effect. Confirm your EAD expiration date against your STEM OPT approval notice and track USCIS filing deadlines carefully.