STEM OPT IT Service Delivery Jobs
IT Service Delivery roles in infrastructure management, ITSM platforms, and operations support qualify for STEM OPT when your degree maps to an eligible CIP code. Your employer must be enrolled in E-Verify, and the 24-month extension gives you up to 36 months total to build hands-on experience before pursuing H-1B sponsorship.
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Get Access To All JobsLocation Address:
9521 San Mateo NE Albuquerque, NM 87113-2237
Compensation Pay Range:
Minimum Offer $67,100.80 Maximum Offer $102,460.80
Now Hiring: IT Service Delivery & Resource Analyst
Summary
Build your Career. Make a Difference. Presbyterian is hiring a skilled IT Service Delivery & Resource Analyst. This position will provide a single point of contact for one or more IT Service Management process(es), responsible for planning and coordination of day-to-day activities required to carry out, monitor, and report on the process for which they are responsible. Provides the authority or ability to make changes in the process as required, and manage process(es) end-to-end so as to ensure optimal overall performance.
Type of Opportunity: Full time
Job Exempt: Yes
Job is based: Reverend Hugh Cooper Administrative Center
Work Shift: Weekday Schedule Monday-Friday (United States of America)
Responsibilities:
This role is responsible for building strong relationships across IT and the teams we support. This includes aligning service expectations, facilitating clear communication, and ensuring shared understanding of process goals. The role also manages all process documentation and supports efforts to identify, design, analyze and enhance processes in alignment with business and technology needs.
- This position requires knowledge across multiple infrastructure platforms and processes while partnering with the Technical Subject Matter Experts to provide and support process requirements for building or modifying tools.
- Coordinates the design, development and maintenance of assigned ITSM processes and procedures within the ITSM Lifecycle.
- Coordinates the planning and management of support activities for ITSM processes and the associated toolsets, ensuring internal service owners and partners have clear roles, responsibilities, and support expectations.
- Coordinates between ITSM processes and other service management processes to support seamless end-to-end service workflows.
- Coordinates ongoing monitoring of process performance and partners with service owners to recommend improvements that enhance service outcomes.
- Coordinates the production and management of information through the definition of CSFs and KPIs for the processes within the areas of responsibility, ensuring metrics provide meaningful insights for service owners, leadership, and partners.
- Builds and maintains strong relationships with key stakeholders to ensure alignment on service expectations, process outcomes, and continuous improvement opportunities.
Preferred Qualifications:
- Proven ability to build and manage strong working relationships with diverse technical and business stakeholders, fostering alignment, shared understanding, and successful service outcomes.
- Ability to design, implement, and monitor SLAs, OLAs, and service improvement plans in partnership with IT Service Owners using ITIL best practices.
- Familiar with reviewing IT contracts and measuring adherence to SLAs.
- Assist in building reports within ServiceNow for measurement of SLAs for internal IT teams.
- Skilled in translating technical language for Presbyterian business leaders, managing cross-functional expectations, and navigating IT resources.
- Experience in ITIL/ITSM processes, partnering with service owners and technical teams to support consistent, reliable, and repeatable service delivery.
Qualifications
Bachelor's degree in related technical/business area plus 2 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree.
Knowledge of process analysis principles
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinars, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services
Location Address:
9521 San Mateo NE Albuquerque, NM 87113-2237
Compensation Pay Range:
Minimum Offer $67,100.80 Maximum Offer $102,460.80
Now Hiring: IT Service Delivery & Resource Analyst
Summary
Build your Career. Make a Difference. Presbyterian is hiring a skilled IT Service Delivery & Resource Analyst. This position will provide a single point of contact for one or more IT Service Management process(es), responsible for planning and coordination of day-to-day activities required to carry out, monitor, and report on the process for which they are responsible. Provides the authority or ability to make changes in the process as required, and manage process(es) end-to-end so as to ensure optimal overall performance.
Type of Opportunity: Full time
Job Exempt: Yes
Job is based: Reverend Hugh Cooper Administrative Center
Work Shift: Weekday Schedule Monday-Friday (United States of America)
Responsibilities:
This role is responsible for building strong relationships across IT and the teams we support. This includes aligning service expectations, facilitating clear communication, and ensuring shared understanding of process goals. The role also manages all process documentation and supports efforts to identify, design, analyze and enhance processes in alignment with business and technology needs.
- This position requires knowledge across multiple infrastructure platforms and processes while partnering with the Technical Subject Matter Experts to provide and support process requirements for building or modifying tools.
- Coordinates the design, development and maintenance of assigned ITSM processes and procedures within the ITSM Lifecycle.
- Coordinates the planning and management of support activities for ITSM processes and the associated toolsets, ensuring internal service owners and partners have clear roles, responsibilities, and support expectations.
- Coordinates between ITSM processes and other service management processes to support seamless end-to-end service workflows.
- Coordinates ongoing monitoring of process performance and partners with service owners to recommend improvements that enhance service outcomes.
- Coordinates the production and management of information through the definition of CSFs and KPIs for the processes within the areas of responsibility, ensuring metrics provide meaningful insights for service owners, leadership, and partners.
- Builds and maintains strong relationships with key stakeholders to ensure alignment on service expectations, process outcomes, and continuous improvement opportunities.
Preferred Qualifications:
- Proven ability to build and manage strong working relationships with diverse technical and business stakeholders, fostering alignment, shared understanding, and successful service outcomes.
- Ability to design, implement, and monitor SLAs, OLAs, and service improvement plans in partnership with IT Service Owners using ITIL best practices.
- Familiar with reviewing IT contracts and measuring adherence to SLAs.
- Assist in building reports within ServiceNow for measurement of SLAs for internal IT teams.
- Skilled in translating technical language for Presbyterian business leaders, managing cross-functional expectations, and navigating IT resources.
- Experience in ITIL/ITSM processes, partnering with service owners and technical teams to support consistent, reliable, and repeatable service delivery.
Qualifications
Bachelor's degree in related technical/business area plus 2 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree.
Knowledge of process analysis principles
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinars, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services
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Get Access To All JobsTips for Finding STEM OPT Authorization in IT Service Delivery
Verify your CIP code before applying
Check that your degree's CIP code appears on the STEM OPT designated degree program list. Computer Science, Information Systems, and Systems Engineering codes cover most IT Service Delivery roles, but Management Information Systems grads sometimes need to confirm their specific code with their DSO.
Filter employers by E-Verify status first
Before applying, confirm the employer is enrolled in E-Verify through the E-Verify employer search tool. IT Service Delivery hiring often spans consulting firms and managed service providers, and E-Verify enrollment varies widely across that landscape.
Align your I-983 training plan to ITSM outcomes
Your I-983 must tie training goals to your STEM degree, not just your daily tasks. Frame objectives around systems analysis, incident management metrics, or infrastructure optimization rather than generic helpdesk duties, which strengthens the academic connection USCIS expects to see.
Target employers with active LCA filing history
Employers who have filed Labor Condition Applications for IT operations or service delivery roles signal established sponsorship infrastructure. Use Migrate Mate to filter for companies with verified LCA history in this occupation so you're not discovering their process from scratch during your offer stage.
Benchmark your offer against prevailing wage before negotiating
Run the specific job title and work location through the OFLC Wage Search before your offer call. IT Service Delivery wages vary sharply by metro area, and knowing the Level I through Level IV wage bands lets you negotiate from the same data your employer's LCA must certify.
Start cap-gap planning before your OPT end date
If your OPT ends before October 1 and your employer files an H-1B petition on your behalf before your EAD expires, cap-gap protection automatically extends your work authorization. Confirm your employer understands this timeline at least 90 days before your OPT expiration.
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Find IT Service Delivery JobsFrequently Asked Questions
Does an IT Service Delivery role qualify for STEM OPT?
It depends on how the role is classified and whether your degree maps to an eligible CIP code. IT Service Delivery positions involving systems administration, infrastructure management, or ITSM platform ownership typically qualify when the employer documents the technical connection in the I-983 training plan. Roles limited to non-technical coordination or client-facing support without a systems component can be harder to justify. Your DSO reviews the I-983 and makes the final determination before endorsing your extension.
What degrees make you eligible for STEM OPT in IT Service Delivery?
Degrees in Computer Science, Information Technology, Information Systems, Computer Engineering, and Systems Engineering cover the most common pathways. Management Information Systems and Computer and Information Sciences degrees also qualify under most CIP codes. The key is that your specific degree program must appear on the DHS STEM Designated Degree Program List, which your DSO can verify using your transcript and program CIP code before you apply for the extension through USCIS.
Does my IT Service Delivery employer need to be enrolled in E-Verify?
Yes. E-Verify enrollment is a hard requirement for any employer hiring a STEM OPT student. The employer must also sign the I-983 training plan, committing to provide a structured training experience tied to your degree. Before accepting an offer, confirm E-Verify enrollment directly with HR or through the E-Verify employer search tool. If the employer isn't enrolled, they cannot legally employ you on a STEM OPT extension, regardless of how the role is structured.
How do I find IT Service Delivery employers who sponsor STEM OPT students?
Migrate Mate lets you filter IT Service Delivery jobs by employers with verified E-Verify enrollment and LCA filing history, which cuts out the guesswork of researching each company individually. Look for consulting firms, managed service providers, and enterprise technology teams that have filed Labor Condition Applications for operations or infrastructure roles, as these employers already understand the compliance obligations that come with hiring on STEM OPT.
What goes into the I-983 training plan for an IT Service Delivery role?
The I-983 requires you and your employer to document specific training goals, the practical skills you'll develop, and how those skills connect to your STEM degree. For IT Service Delivery, that means framing objectives around measurable outcomes: incident response metrics, platform reliability improvements, or infrastructure project deliverables. Generic job descriptions don't satisfy the training plan requirement. Both you and a company supervisor must sign the plan, and your DSO must endorse it before your extension is approved by USCIS.
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