STEM OPT Product Support Engineer Jobs
Product Support Engineer roles qualify for STEM OPT when your degree is in computer science, information technology, or a related STEM field. Your employer must be enrolled in E-Verify to sign your I-983 training plan, and the 24-month extension gives you up to 36 months total to build technical support experience while pursuing H-1B visa sponsorship.
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Get Access To All JobsINTRODUCTION
To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.
Group/Division
The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.
ROLE AND RESPONSIBILITIES
Join KLA as a Technical Product Support Engineer providing advanced troubleshooting support for sophisticated semiconductor capital equipment. This is a hands-on, equipment-focused engineering role centered on diagnosing and resolving complex optical, electrical, mechanical, electro-mechanical, computer-control, and integrated software issues—not corporate IT, desktop support, or help-desk support. You will serve as the second point of escalation when field product support teams have been unable to isolate or resolve an equipment problem. Working with field engineers, product specialists, and engineering teams, you will help determine root cause, develop an effective recovery plan, and restore equipment performance for our customers. This description retains the internally reviewed responsibilities for unresolved KLA equipment issues, short-notice worldwide field support, technical reporting, training, and 40–70% domestic and international travel.
What You’ll Do:
- Serve as the second-level technical escalation resource for ongoing issues involving KLA semiconductor equipment when field product support teams are unable to resolve the problem.
- Assist field engineers with diagnosing, troubleshooting, and debugging sophisticated optical, electrical, mechanical, and electro-mechanical equipment, including computer-control systems and integrated software solutions.
- Apply in-depth system knowledge and a strong understanding of equipment operating principles to isolate complex or ambiguous failures.
- Perform hands-on, system-level problem solving to identify root cause, determine corrective action, and minimize equipment downtime.
- Exercise sound technical judgment within broadly defined practices and policies when selecting troubleshooting methods, diagnostic techniques, and recovery actions.
- Collaborate with product specialists, engineering teams, field organizations, and other technical partners to develop an optimized plan of action.
- Drive escalated issues toward resolution, restore equipment functionality, and support a positive customer outcome.
- Travel to customer locations regionally and worldwide, sometimes on short notice, to support critical escalated issues on-site.
- Document troubleshooting processes, diagnostic results, technical findings, corrective actions, and lessons learned.
- Prepare clear service reports and postmortem reports following significant technical events.
- Support equipment installation, relocation, modification, or upgrade activities as needed.
- Provide technical training, knowledge transfer, and troubleshooting guidance to field engineers and other technical personnel.
BASIC QUALIFICATIONS
- Demonstrated hands-on equipment problem-solving and troubleshooting experience.
- Experience working with semiconductor manufacturing equipment, semiconductor capital equipment, or other sophisticated capital equipment.
- Ability to troubleshoot integrated systems involving optical, electrical, mechanical, electro-mechanical, computer-control, and software components.
- Ability to move beyond symptom identification and perform structured fault isolation and root-cause problem solving.
- Ability to collaborate effectively across field service, product support, engineering, and specialist teams.
- Ability to communicate technical findings clearly through written reports, troubleshooting documentation, and technical training.
- Ability to remain customer-focused and solution-oriented while supporting urgent or high-impact equipment issues.
MINIMUM QUALIFICATIONS
- Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years or equivalent years of experience.
ABOUT KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
COMPENSATION
- Base Pay Range: $32.50 - $48.00 Per Hour
- Primary Location: USA-AZ-Phoenix-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
USE OF AI STATEMENT
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
EQUAL OPPORTUNITY STATEMENT
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation. For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.
INTRODUCTION
To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.
Group/Division
The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.
ROLE AND RESPONSIBILITIES
Join KLA as a Technical Product Support Engineer providing advanced troubleshooting support for sophisticated semiconductor capital equipment. This is a hands-on, equipment-focused engineering role centered on diagnosing and resolving complex optical, electrical, mechanical, electro-mechanical, computer-control, and integrated software issues—not corporate IT, desktop support, or help-desk support. You will serve as the second point of escalation when field product support teams have been unable to isolate or resolve an equipment problem. Working with field engineers, product specialists, and engineering teams, you will help determine root cause, develop an effective recovery plan, and restore equipment performance for our customers. This description retains the internally reviewed responsibilities for unresolved KLA equipment issues, short-notice worldwide field support, technical reporting, training, and 40–70% domestic and international travel.
What You’ll Do:
- Serve as the second-level technical escalation resource for ongoing issues involving KLA semiconductor equipment when field product support teams are unable to resolve the problem.
- Assist field engineers with diagnosing, troubleshooting, and debugging sophisticated optical, electrical, mechanical, and electro-mechanical equipment, including computer-control systems and integrated software solutions.
- Apply in-depth system knowledge and a strong understanding of equipment operating principles to isolate complex or ambiguous failures.
- Perform hands-on, system-level problem solving to identify root cause, determine corrective action, and minimize equipment downtime.
- Exercise sound technical judgment within broadly defined practices and policies when selecting troubleshooting methods, diagnostic techniques, and recovery actions.
- Collaborate with product specialists, engineering teams, field organizations, and other technical partners to develop an optimized plan of action.
- Drive escalated issues toward resolution, restore equipment functionality, and support a positive customer outcome.
- Travel to customer locations regionally and worldwide, sometimes on short notice, to support critical escalated issues on-site.
- Document troubleshooting processes, diagnostic results, technical findings, corrective actions, and lessons learned.
- Prepare clear service reports and postmortem reports following significant technical events.
- Support equipment installation, relocation, modification, or upgrade activities as needed.
- Provide technical training, knowledge transfer, and troubleshooting guidance to field engineers and other technical personnel.
BASIC QUALIFICATIONS
- Demonstrated hands-on equipment problem-solving and troubleshooting experience.
- Experience working with semiconductor manufacturing equipment, semiconductor capital equipment, or other sophisticated capital equipment.
- Ability to troubleshoot integrated systems involving optical, electrical, mechanical, electro-mechanical, computer-control, and software components.
- Ability to move beyond symptom identification and perform structured fault isolation and root-cause problem solving.
- Ability to collaborate effectively across field service, product support, engineering, and specialist teams.
- Ability to communicate technical findings clearly through written reports, troubleshooting documentation, and technical training.
- Ability to remain customer-focused and solution-oriented while supporting urgent or high-impact equipment issues.
MINIMUM QUALIFICATIONS
- Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years or equivalent years of experience.
ABOUT KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
COMPENSATION
- Base Pay Range: $32.50 - $48.00 Per Hour
- Primary Location: USA-AZ-Phoenix-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
USE OF AI STATEMENT
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
EQUAL OPPORTUNITY STATEMENT
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation. For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.
See all STEM OPT Product Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Product Support Engineer Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Product Support Engineer
Verify your CIP code before applying
Pull your degree's Classification of Instructional Programs code from your transcript or registrar and cross-reference it against USCIS's STEM Designated Degree Program list. Product Support Engineer roles frequently attract candidates with computer science or information systems degrees, and a mismatched CIP code disqualifies you before the employer even reviews your application.
Confirm E-Verify enrollment before accepting offers
Search the E-Verify employer search tool by company name before you sign anything. A Product Support Engineer offer from a company not enrolled in E-Verify means your DSO cannot certify your I-983, and your STEM OPT extension cannot begin, regardless of how well the role otherwise qualifies.
Map your role to SOC code 15-1232
Product Support Engineer positions are typically classified under SOC 15-1232 by the DOL. Confirm the employer is filing the LCA under that code, since a misclassified occupation can create problems when USCIS evaluates whether your training plan reflects a legitimate STEM learning objective tied to your degree field.
Structure your I-983 around measurable engineering outcomes
Your I-983 training plan must connect daily job duties to specific STEM learning objectives tied to your degree. For Product Support Engineer roles, describe how you'll apply root-cause analysis, system diagnostics, or API troubleshooting skills rather than listing generic tasks like answering tickets or escalating issues.
Target employers with active H-1B filing history
Use Migrate Mate to filter Product Support Engineer openings by employers who have filed H-1B LCAs in your occupation code. This surfaces companies that have already navigated the sponsorship process for similar roles, giving you a concrete signal of institutional readiness before you invest time in their interview process.
Time your STEM OPT extension request to protect cap-gap
File your STEM OPT extension with USCIS at least 90 days before your initial OPT EAD expires. If your employer files an H-1B petition for you before October 1, cap-gap rules extend your OPT authorization automatically, but only if your EAD was still valid when the H-1B petition was received by USCIS.
Frequently Asked Questions
Does a Product Support Engineer role qualify for the STEM OPT extension?
Yes, if your degree is in a STEM field listed on USCIS's Designated Degree Program list and the job duties require applying that technical knowledge directly. Product Support Engineer roles typically qualify when they involve software diagnostics, system integration, or technical troubleshooting tied to a computer science, information technology, or engineering degree. Your DSO confirms eligibility when approving your I-983.
What E-Verify requirement applies to my STEM OPT employer?
Your employer must be actively enrolled in E-Verify before your DSO can recommend your STEM OPT extension. Enrollment at the parent company level doesn't automatically cover subsidiaries, so confirm the specific legal entity that will employ you is enrolled. You can verify enrollment status using the E-Verify employer search tool. If the employing entity isn't enrolled, your extension cannot be approved.
What should my I-983 training plan include for a Product Support Engineer position?
Your I-983 must identify specific STEM learning objectives that connect your day-to-day duties to your degree field. For a Product Support Engineer, that means documenting how you'll develop skills in areas like system architecture analysis, API debugging, or performance monitoring, not just describing ticket workflows. Both you and your supervisor must sign it, and your DSO reviews it for compliance before submitting your extension request to USCIS.
How does cap-gap protection work if I'm on STEM OPT and my employer files an H-1B petition?
If your employer files a timely H-1B cap-subject petition before April 1 and your STEM OPT EAD is still valid on that date, cap-gap automatically extends your work authorization through September 30. Your status remains authorized even if your EAD's printed expiration date passes. USCIS does not issue a new EAD for cap-gap; your receipt notice serves as evidence of continued authorization.
Where can I find Product Support Engineer jobs with E-Verify employers?
Migrate Mate lists Product Support Engineer roles filtered for employers with E-Verify enrollment and LCA filing history in relevant occupation codes. Searching there saves you from applying to companies that can't legally support your STEM OPT extension. You can also cross-check any employer you find through other channels using the E-Verify employer search tool before committing time to their process.