STEM OPT Product Support Engineer Jobs
Product Support Engineer roles qualify for STEM OPT when your degree is in computer science, information technology, or a related STEM field. Your employer must be enrolled in E-Verify to sign your I-983 training plan, and the 24-month extension gives you up to 36 months total to build technical support experience while pursuing H-1B visa sponsorship.
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Get Access To All JobsINTRODUCTION
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
ROLE AND RESPONSIBILITIES
Be the Expert Others Rely On — Advance PECVD Technology at ASM
Global Product Support Engineer
At ASM, our technology enables the world’s most advanced semiconductor manufacturing—and when the challenges are toughest, our experts step in. We’re seeking a Global Product Support Engineer who thrives on solving complex problems, supporting cutting‑edge tools, and making a real difference for customers and field teams worldwide.
In this role, you’ll serve as the go‑to technical authority, supporting advanced PECVD systems when issues demand deep expertise beyond first‑line support. Your work will directly impact tool performance, customer confidence, and ASM’s reputation for technical excellence.
What You’ll Do:
- Provide advanced technical support for complex electro‑mechanical equipment and sophisticated software systems
- Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
- Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
- Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
- Support customer installations and deliver technical training when deeper expertise is required
- Engage directly with customers to resolve highly technical issues and ensure optimal system performance
- Travel globally (up to 50%) to support field operations, customer sites, and critical escalations
BASIC QUALIFICATIONS
What We’re Looking For:
You bring strong semiconductor experience, technical depth, and the confidence to lead in high‑stakes situations:
- Proven experience diagnosing and resolving complex technical issues
- Minimum 2 years of experience with PECVD in semiconductor manufacturing environments
- Bachelor’s degree in Engineering (Mechanical or Electrical Engineering preferred)
- Strong understanding of electro‑mechanical systems and software‑driven equipment
- Excellent analytical and problem‑solving skills
- Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences
- Strong presentation skills and comfort leading technical discussions
- Willingness and ability to travel locally and internationally up to 50%
- Customer‑focused mindset with the ability to remain effective in challenging, time‑critical situations
WHY ASM?
At ASM, you won’t just fix problems—you’ll prevent the next one. You’ll work with some of the most advanced ALD technology in the industry, collaborate with top engineering talent, and gain global exposure supporting leading semiconductor manufacturers.
This role offers technical depth, global visibility, and meaningful impact, making it ideal for engineers who want to be trusted experts while continuing to grow their careers at the forefront of semiconductor innovation.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting‑edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
LOCATION
US > Arizona > Phoenix
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
INTRODUCTION
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
ROLE AND RESPONSIBILITIES
Be the Expert Others Rely On — Advance PECVD Technology at ASM
Global Product Support Engineer
At ASM, our technology enables the world’s most advanced semiconductor manufacturing—and when the challenges are toughest, our experts step in. We’re seeking a Global Product Support Engineer who thrives on solving complex problems, supporting cutting‑edge tools, and making a real difference for customers and field teams worldwide.
In this role, you’ll serve as the go‑to technical authority, supporting advanced PECVD systems when issues demand deep expertise beyond first‑line support. Your work will directly impact tool performance, customer confidence, and ASM’s reputation for technical excellence.
What You’ll Do:
- Provide advanced technical support for complex electro‑mechanical equipment and sophisticated software systems
- Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
- Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
- Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
- Support customer installations and deliver technical training when deeper expertise is required
- Engage directly with customers to resolve highly technical issues and ensure optimal system performance
- Travel globally (up to 50%) to support field operations, customer sites, and critical escalations
BASIC QUALIFICATIONS
What We’re Looking For:
You bring strong semiconductor experience, technical depth, and the confidence to lead in high‑stakes situations:
- Proven experience diagnosing and resolving complex technical issues
- Minimum 2 years of experience with PECVD in semiconductor manufacturing environments
- Bachelor’s degree in Engineering (Mechanical or Electrical Engineering preferred)
- Strong understanding of electro‑mechanical systems and software‑driven equipment
- Excellent analytical and problem‑solving skills
- Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences
- Strong presentation skills and comfort leading technical discussions
- Willingness and ability to travel locally and internationally up to 50%
- Customer‑focused mindset with the ability to remain effective in challenging, time‑critical situations
WHY ASM?
At ASM, you won’t just fix problems—you’ll prevent the next one. You’ll work with some of the most advanced ALD technology in the industry, collaborate with top engineering talent, and gain global exposure supporting leading semiconductor manufacturers.
This role offers technical depth, global visibility, and meaningful impact, making it ideal for engineers who want to be trusted experts while continuing to grow their careers at the forefront of semiconductor innovation.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting‑edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
LOCATION
US > Arizona > Phoenix
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
See all 599+ STEM OPT Product Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Product Support Engineer Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Product Support Engineer
Verify your CIP code before applying
Pull your degree's Classification of Instructional Programs code from your transcript or registrar and cross-reference it against USCIS's STEM Designated Degree Program list. Product Support Engineer roles frequently attract candidates with computer science or information systems degrees, and a mismatched CIP code disqualifies you before the employer even reviews your application.
Confirm E-Verify enrollment before accepting offers
Search the E-Verify employer search tool by company name before you sign anything. A Product Support Engineer offer from a company not enrolled in E-Verify means your DSO cannot certify your I-983, and your STEM OPT extension cannot begin, regardless of how well the role otherwise qualifies.
Map your role to SOC code 15-1232
Product Support Engineer positions are typically classified under SOC 15-1232 by the DOL. Confirm the employer is filing the LCA under that code, since a misclassified occupation can create problems when USCIS evaluates whether your training plan reflects a legitimate STEM learning objective tied to your degree field.
Structure your I-983 around measurable engineering outcomes
Your I-983 training plan must connect daily job duties to specific STEM learning objectives tied to your degree. For Product Support Engineer roles, describe how you'll apply root-cause analysis, system diagnostics, or API troubleshooting skills rather than listing generic tasks like answering tickets or escalating issues.
Target employers with active H-1B filing history
Use Migrate Mate to filter Product Support Engineer openings by employers who have filed H-1B LCAs in your occupation code. This surfaces companies that have already navigated the sponsorship process for similar roles, giving you a concrete signal of institutional readiness before you invest time in their interview process.
Time your STEM OPT extension request to protect cap-gap
File your STEM OPT extension with USCIS at least 90 days before your initial OPT EAD expires. If your employer files an H-1B petition for you before October 1, cap-gap rules extend your OPT authorization automatically, but only if your EAD was still valid when the H-1B petition was received by USCIS.
Frequently Asked Questions
Does a Product Support Engineer role qualify for the STEM OPT extension?
Yes, if your degree is in a STEM field listed on USCIS's Designated Degree Program list and the job duties require applying that technical knowledge directly. Product Support Engineer roles typically qualify when they involve software diagnostics, system integration, or technical troubleshooting tied to a computer science, information technology, or engineering degree. Your DSO confirms eligibility when approving your I-983.
What E-Verify requirement applies to my STEM OPT employer?
Your employer must be actively enrolled in E-Verify before your DSO can recommend your STEM OPT extension. Enrollment at the parent company level doesn't automatically cover subsidiaries, so confirm the specific legal entity that will employ you is enrolled. You can verify enrollment status using the E-Verify employer search tool. If the employing entity isn't enrolled, your extension cannot be approved.
What should my I-983 training plan include for a Product Support Engineer position?
Your I-983 must identify specific STEM learning objectives that connect your day-to-day duties to your degree field. For a Product Support Engineer, that means documenting how you'll develop skills in areas like system architecture analysis, API debugging, or performance monitoring, not just describing ticket workflows. Both you and your supervisor must sign it, and your DSO reviews it for compliance before submitting your extension request to USCIS.
How does cap-gap protection work if I'm on STEM OPT and my employer files an H-1B petition?
If your employer files a timely H-1B cap-subject petition before April 1 and your STEM OPT EAD is still valid on that date, cap-gap automatically extends your work authorization through September 30. Your status remains authorized even if your EAD's printed expiration date passes. USCIS does not issue a new EAD for cap-gap; your receipt notice serves as evidence of continued authorization.
Where can I find Product Support Engineer jobs with E-Verify employers?
Migrate Mate lists Product Support Engineer roles filtered for employers with E-Verify enrollment and LCA filing history in relevant occupation codes. Searching there saves you from applying to companies that can't legally support your STEM OPT extension. You can also cross-check any employer you find through other channels using the E-Verify employer search tool before committing time to their process.