STEM OPT Product Support Engineer Jobs
Product Support Engineer roles qualify for STEM OPT when your degree is in computer science, information technology, or a related STEM field. Your employer must be enrolled in E-Verify to sign your I-983 training plan, and the 24-month extension gives you up to 36 months total to build technical support experience while pursuing H-1B visa sponsorship.
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Get Access To All JobsINTRODUCTION
Participez à notre mission ! En tant que leader mondial dans la création de solutions climatiques confortables, durables et efficaces pour les bâtiments, les habitations et les transports, il est de notre responsabilité de placer la planète au premier plan. Pour nous, chez Trane Technologies, et à travers nos activités, y compris Trane® et Thermo King, la durabilité n’est pas simplement une façon de faire des affaires—c’est au cœur de notre activité. Osez-vous regarder les défis mondiaux et y voir des opportunités porteuses d’impact ? Souhaitez-vous contribuer à bâtir un avenir meilleur ? Si la réponse est oui, nous vous invitons à envisager de nous rejoindre pour repousser les limites du possible en faveur d’un monde durable.
Découvrez nos avantages conçus pour vous permettre de vous épanouir au travail comme à la maison.
Nous avançons avec audace.
Où se trouve le travail :
Du lundi au jeudi, travaillez sur site avec vos collègues. Le vendredi, choisissez votre lieu de travail, en tenant compte des exigences de votre activité.
What's in it for you:
In this position as a Technical Product Support Engineer, you will be providing technical support for the startup, operation, and service of Trane scroll chillers.
Excellent customer service skills and documentation of work performed are required when communicating with our external and internal customers, technicians and administrators. As a Technical Product Support Engineer, you will be able to assist customers in the troubleshooting process utilizing knowledge of various HVAC systems such as: Air-cooled and water-cooled chillers, Thermafit, Polytherm, CGAM and ACSA/ACXA.
Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide customers through equipment and describe to them what they are seeing, keep that customer safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, airflow dynamics, and basic refrigeration theory as well as their field experience.
Preferred candidate should demonstrate strong proficiency with Carel and Symbio control platforms, with some expertise in BACnet controls, system integration, startup, and troubleshooting.
What you will do:
- Responsible for assisting customers remotely through the startup, operation, and diagnosis/troubleshooting on a wide variety of HVAC products
- Uses a variety of resources (experience, literature, people, and problem-solving skills) to remotely determine the root cause of an issue and determine the best course of action with the goal of putting the customer first
- On a daily basis, is required to make pivotal decisions regarding the dispensation of company resources in order to resolve a customer issue
- Manages and leverages relationships with manufacturing site teams as well as field offices
- During shift hours, diligently monitors inbound technical support requests and stays in constant contact with those customers until their issues are resolved in a timely and consistent manner
- Responsible for determining the experience level of customers requesting assistance, ensuring they stay safe and are not asked to perform beyond their means
- Documents work by following pre-defined procedures and completing documentation of support given
- As a subject matter expert, create standard work and documents solutions that can be shared internally and externally across the company
- Responsible for coordination with internal teams concerning quality escapes, design errors, and Service Alerts or Bulletins
- Participates in New Product Introduction projects as required, specifically focusing on unit serviceability
What you will bring:
- 12+ years of experience preferred but not required in servicing HVAC equipment and systems.
- Associates or Bachelors in an Engineering discipline is preferred but not required.
- Professionally trained on various Trane equipment.
- Ability to travel up to 20%
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application.
- Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad).
- Ability to manage support cases within Zendesk software
Fourchette de salaire de base annuel ou fourchette de rémunération horaire de base :
$89,585.00 - $124,950.00
Type de rémunération :
Salaire
Admissible à l’incitation :
No
Éligible à la commission sur les ventes :
No
Avertissement Nous nous efforçons d’offrir une rémunération compétitive pour ce poste, adaptée à divers facteurs. La rémunération effective dépendra notamment de l’ancienneté, du mérite, de la localisation géographique, du niveau d’études, de l’expérience, des exigences en matière de déplacements et de l’appartenance syndicale. Notre fourchette de rémunération est généralement basée sur la moyenne nationale du pays. Par ailleurs, les avantages peuvent varier en fonction de la région, de l’organisation de l’entreprise, de l’implication syndicale et du statut de l’employé.
Épanouissez-vous au travail comme à la maison :
- Les avantages sociaux sont accessibles DÈS LE PREMIER JOUR pour vous et votre famille, notamment l’assurance santé et des programmes de bien-être global offrant de généreuses mesures incitatives – NOUS OSONS PRENDRE SOIN DE VOUS !
- Les avantages liés à la fondation d’une famille comprennent la prise en charge des traitements de fertilité ainsi qu’une aide à l’adoption et à la gestation pour autrui.
- Les congés payés comprennent jusqu’à 15 jours de congés, des jours fériés payés, des congés maladie et d’autres options pour soutenir le bénévolat et les congés parentaux.
- Abondement au 401K, possibilités de formation et de développement grâce aux programmes de l’entreprise, ainsi qu’une aide aux frais de scolarité et au remboursement de la dette étudiante.
Avis : Les avantages proposés peuvent varier selon le site, les conventions collectives et les réglementations locales/de l’État
Poste à sensibilité en matière de sécurité
No
L’entreprise désigne certains postes comme étant sensibles à la sécurité. Les postes sensibles à la sécurité peuvent nécessiter la réussite de contrôles supplémentaires de dépistage de drogues. Ce poste est considéré comme sensible à la sécurité :
Nous offrons une rémunération compétitive ainsi que des avantages et des programmes complets. Nous sommes un employeur garantissant l’égalité des chances ; tous les candidats qualifiés seront considérés pour un emploi sans distinction de race, de couleur, de religion, de sexe, d’orientation sexuelle, d’identité de genre, d’origine nationale, de grossesse, d’âge, de statut marital, de handicap, de statut de vétéran protégé ou de tout autre statut protégé par la loi.
INTRODUCTION
Participez à notre mission ! En tant que leader mondial dans la création de solutions climatiques confortables, durables et efficaces pour les bâtiments, les habitations et les transports, il est de notre responsabilité de placer la planète au premier plan. Pour nous, chez Trane Technologies, et à travers nos activités, y compris Trane® et Thermo King, la durabilité n’est pas simplement une façon de faire des affaires—c’est au cœur de notre activité. Osez-vous regarder les défis mondiaux et y voir des opportunités porteuses d’impact ? Souhaitez-vous contribuer à bâtir un avenir meilleur ? Si la réponse est oui, nous vous invitons à envisager de nous rejoindre pour repousser les limites du possible en faveur d’un monde durable.
Découvrez nos avantages conçus pour vous permettre de vous épanouir au travail comme à la maison.
Nous avançons avec audace.
Où se trouve le travail :
Du lundi au jeudi, travaillez sur site avec vos collègues. Le vendredi, choisissez votre lieu de travail, en tenant compte des exigences de votre activité.
What's in it for you:
In this position as a Technical Product Support Engineer, you will be providing technical support for the startup, operation, and service of Trane scroll chillers.
Excellent customer service skills and documentation of work performed are required when communicating with our external and internal customers, technicians and administrators. As a Technical Product Support Engineer, you will be able to assist customers in the troubleshooting process utilizing knowledge of various HVAC systems such as: Air-cooled and water-cooled chillers, Thermafit, Polytherm, CGAM and ACSA/ACXA.
Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide customers through equipment and describe to them what they are seeing, keep that customer safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, airflow dynamics, and basic refrigeration theory as well as their field experience.
Preferred candidate should demonstrate strong proficiency with Carel and Symbio control platforms, with some expertise in BACnet controls, system integration, startup, and troubleshooting.
What you will do:
- Responsible for assisting customers remotely through the startup, operation, and diagnosis/troubleshooting on a wide variety of HVAC products
- Uses a variety of resources (experience, literature, people, and problem-solving skills) to remotely determine the root cause of an issue and determine the best course of action with the goal of putting the customer first
- On a daily basis, is required to make pivotal decisions regarding the dispensation of company resources in order to resolve a customer issue
- Manages and leverages relationships with manufacturing site teams as well as field offices
- During shift hours, diligently monitors inbound technical support requests and stays in constant contact with those customers until their issues are resolved in a timely and consistent manner
- Responsible for determining the experience level of customers requesting assistance, ensuring they stay safe and are not asked to perform beyond their means
- Documents work by following pre-defined procedures and completing documentation of support given
- As a subject matter expert, create standard work and documents solutions that can be shared internally and externally across the company
- Responsible for coordination with internal teams concerning quality escapes, design errors, and Service Alerts or Bulletins
- Participates in New Product Introduction projects as required, specifically focusing on unit serviceability
What you will bring:
- 12+ years of experience preferred but not required in servicing HVAC equipment and systems.
- Associates or Bachelors in an Engineering discipline is preferred but not required.
- Professionally trained on various Trane equipment.
- Ability to travel up to 20%
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application.
- Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad).
- Ability to manage support cases within Zendesk software
Fourchette de salaire de base annuel ou fourchette de rémunération horaire de base :
$89,585.00 - $124,950.00
Type de rémunération :
Salaire
Admissible à l’incitation :
No
Éligible à la commission sur les ventes :
No
Avertissement Nous nous efforçons d’offrir une rémunération compétitive pour ce poste, adaptée à divers facteurs. La rémunération effective dépendra notamment de l’ancienneté, du mérite, de la localisation géographique, du niveau d’études, de l’expérience, des exigences en matière de déplacements et de l’appartenance syndicale. Notre fourchette de rémunération est généralement basée sur la moyenne nationale du pays. Par ailleurs, les avantages peuvent varier en fonction de la région, de l’organisation de l’entreprise, de l’implication syndicale et du statut de l’employé.
Épanouissez-vous au travail comme à la maison :
- Les avantages sociaux sont accessibles DÈS LE PREMIER JOUR pour vous et votre famille, notamment l’assurance santé et des programmes de bien-être global offrant de généreuses mesures incitatives – NOUS OSONS PRENDRE SOIN DE VOUS !
- Les avantages liés à la fondation d’une famille comprennent la prise en charge des traitements de fertilité ainsi qu’une aide à l’adoption et à la gestation pour autrui.
- Les congés payés comprennent jusqu’à 15 jours de congés, des jours fériés payés, des congés maladie et d’autres options pour soutenir le bénévolat et les congés parentaux.
- Abondement au 401K, possibilités de formation et de développement grâce aux programmes de l’entreprise, ainsi qu’une aide aux frais de scolarité et au remboursement de la dette étudiante.
Avis : Les avantages proposés peuvent varier selon le site, les conventions collectives et les réglementations locales/de l’État
Poste à sensibilité en matière de sécurité
No
L’entreprise désigne certains postes comme étant sensibles à la sécurité. Les postes sensibles à la sécurité peuvent nécessiter la réussite de contrôles supplémentaires de dépistage de drogues. Ce poste est considéré comme sensible à la sécurité :
Nous offrons une rémunération compétitive ainsi que des avantages et des programmes complets. Nous sommes un employeur garantissant l’égalité des chances ; tous les candidats qualifiés seront considérés pour un emploi sans distinction de race, de couleur, de religion, de sexe, d’orientation sexuelle, d’identité de genre, d’origine nationale, de grossesse, d’âge, de statut marital, de handicap, de statut de vétéran protégé ou de tout autre statut protégé par la loi.
See all STEM OPT Product Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Product Support Engineer Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Product Support Engineer
Verify your CIP code before applying
Pull your degree's Classification of Instructional Programs code from your transcript or registrar and cross-reference it against USCIS's STEM Designated Degree Program list. Product Support Engineer roles frequently attract candidates with computer science or information systems degrees, and a mismatched CIP code disqualifies you before the employer even reviews your application.
Confirm E-Verify enrollment before accepting offers
Search the E-Verify employer search tool by company name before you sign anything. A Product Support Engineer offer from a company not enrolled in E-Verify means your DSO cannot certify your I-983, and your STEM OPT extension cannot begin, regardless of how well the role otherwise qualifies.
Map your role to SOC code 15-1232
Product Support Engineer positions are typically classified under SOC 15-1232 by the DOL. Confirm the employer is filing the LCA under that code, since a misclassified occupation can create problems when USCIS evaluates whether your training plan reflects a legitimate STEM learning objective tied to your degree field.
Structure your I-983 around measurable engineering outcomes
Your I-983 training plan must connect daily job duties to specific STEM learning objectives tied to your degree. For Product Support Engineer roles, describe how you'll apply root-cause analysis, system diagnostics, or API troubleshooting skills rather than listing generic tasks like answering tickets or escalating issues.
Target employers with active H-1B filing history
Use Migrate Mate to filter Product Support Engineer openings by employers who have filed H-1B LCAs in your occupation code. This surfaces companies that have already navigated the sponsorship process for similar roles, giving you a concrete signal of institutional readiness before you invest time in their interview process.
Time your STEM OPT extension request to protect cap-gap
File your STEM OPT extension with USCIS at least 90 days before your initial OPT EAD expires. If your employer files an H-1B petition for you before October 1, cap-gap rules extend your OPT authorization automatically, but only if your EAD was still valid when the H-1B petition was received by USCIS.
Frequently Asked Questions
Does a Product Support Engineer role qualify for the STEM OPT extension?
Yes, if your degree is in a STEM field listed on USCIS's Designated Degree Program list and the job duties require applying that technical knowledge directly. Product Support Engineer roles typically qualify when they involve software diagnostics, system integration, or technical troubleshooting tied to a computer science, information technology, or engineering degree. Your DSO confirms eligibility when approving your I-983.
What E-Verify requirement applies to my STEM OPT employer?
Your employer must be actively enrolled in E-Verify before your DSO can recommend your STEM OPT extension. Enrollment at the parent company level doesn't automatically cover subsidiaries, so confirm the specific legal entity that will employ you is enrolled. You can verify enrollment status using the E-Verify employer search tool. If the employing entity isn't enrolled, your extension cannot be approved.
What should my I-983 training plan include for a Product Support Engineer position?
Your I-983 must identify specific STEM learning objectives that connect your day-to-day duties to your degree field. For a Product Support Engineer, that means documenting how you'll develop skills in areas like system architecture analysis, API debugging, or performance monitoring, not just describing ticket workflows. Both you and your supervisor must sign it, and your DSO reviews it for compliance before submitting your extension request to USCIS.
How does cap-gap protection work if I'm on STEM OPT and my employer files an H-1B petition?
If your employer files a timely H-1B cap-subject petition before April 1 and your STEM OPT EAD is still valid on that date, cap-gap automatically extends your work authorization through September 30. Your status remains authorized even if your EAD's printed expiration date passes. USCIS does not issue a new EAD for cap-gap; your receipt notice serves as evidence of continued authorization.
Where can I find Product Support Engineer jobs with E-Verify employers?
Migrate Mate lists Product Support Engineer roles filtered for employers with E-Verify enrollment and LCA filing history in relevant occupation codes. Searching there saves you from applying to companies that can't legally support your STEM OPT extension. You can also cross-check any employer you find through other channels using the E-Verify employer search tool before committing time to their process.