STEM OPT Applications Manager Jobs
Applications Manager roles sit at the intersection of technical systems knowledge and organizational leadership, making them a strong fit for STEM OPT graduates in computer science, information systems, or engineering. Your 24-month STEM OPT extension applies here, provided your employer is enrolled in E-Verify and your role ties directly to your STEM degree.
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Location: Coppell, Texas, 75019
Category: Technology
JR202634643
Onsite
JOB DESCRIPTION
As our Application Line Manager leading our Customer Experience Product team you will oversee a team of approximately 20 Dev Ops Engineers who develop, enhance, and maintain our call center technology systems and services. You, your peers, and your teams will work closely with our Product Owner and our business leaders as we support their strategic roadmaps and operational backlog. Teams are responsible for working in an agile development environment, utilizing a variety of technology platforms. We expect our teams to leverage our technical expertise to help design solutions for the needs and opportunities our business leaders present. Our consolidated efforts support the growth, service quality and profitably goals on our Corporate Scorecard.
What You’ll Do
Every day, you will begin by checking for any enterprise impacting issues or outages and success of changes completed the night before both by your own team and by other Infrastructure teams especially those impacting the endpoints. You will address any issues; you are responsible for directing the restoration of service with your team or participating with your peers in other service restoration activities. The rest of your time will be spent on typical people-management tasks. You will conduct one-on-one meetings with your employees, enforce company policies, manage time and attendance, do performance reviews, determine pay increases, hire as needed and conduct terminations if necessary. You will also set and track individual and team goals. You’ll manage or conduct new contract negotiations and renewals, hardware and software purchases required to support approved initiatives and projects. You’ll accomplish your work each day, by using numerous Microsoft tools: Office, Exchange, Teams, etc. We also use Everbridge to manage on-call rotations and BMC Helix ITSM to manage incidents and tickets. Daily you will manage technical resources on agile product teams. You’ll be responsible for the delivery and execution of new system capabilities, improvement implementations, system consolidations, as well as support activities. You’ll collaborate with business SMEs, IS colleagues and vendor partners to ensure that capabilities are delivered quality and efficiency and in alignment with business expectations.
What You’ll Need
You have a four-year college degree in Information Systems, technology or related area of computer science or equivalent work experience. To thrive in this role, you must have prior work experience in a senior role within the Call Center Technology space, with Call Center as a Service (CCaaS) / Genesys Cloud preferred. This will enable you to fully understand our systems and, in turn, be able to accurately evaluate the work your team is doing. You’ll need experience working in the development space. Call Center Technology development, including Genesys Cloud is preferred. You have experience planning, designing, and deploying technology projects and capabilities. To be successful in this position you will need strong leadership skills that can energize multi-disciplined work teams to respond to business needs. You have extensive management skills, including interviewing, mentoring, staff development, goal setting, and performance management. You should have at least three years of experience managing a team of 10 or more people in some type of DevOps role. If you can manage 10 people, you can manage 20. And after three years, you should have determined your management style and be able to explain how you would handle various challenges that managers often face. You should be a clear and effective communicator. This means that you can prioritize the information you take in as well as what you send out. You read and respond to the important messages first, you share pertinent information in a clear and concise way, and you make sure that information flows where it needs to go. If someone needs an important answer from you, they never have to ask you a second time. You have strong verbal and written communication skills, with an ability to express complex technical concepts in business terms.
Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
Applications Manager
Location: Coppell, Texas, 75019
Category: Technology
JR202634643
Onsite
JOB DESCRIPTION
As our Application Line Manager leading our Customer Experience Product team you will oversee a team of approximately 20 Dev Ops Engineers who develop, enhance, and maintain our call center technology systems and services. You, your peers, and your teams will work closely with our Product Owner and our business leaders as we support their strategic roadmaps and operational backlog. Teams are responsible for working in an agile development environment, utilizing a variety of technology platforms. We expect our teams to leverage our technical expertise to help design solutions for the needs and opportunities our business leaders present. Our consolidated efforts support the growth, service quality and profitably goals on our Corporate Scorecard.
What You’ll Do
Every day, you will begin by checking for any enterprise impacting issues or outages and success of changes completed the night before both by your own team and by other Infrastructure teams especially those impacting the endpoints. You will address any issues; you are responsible for directing the restoration of service with your team or participating with your peers in other service restoration activities. The rest of your time will be spent on typical people-management tasks. You will conduct one-on-one meetings with your employees, enforce company policies, manage time and attendance, do performance reviews, determine pay increases, hire as needed and conduct terminations if necessary. You will also set and track individual and team goals. You’ll manage or conduct new contract negotiations and renewals, hardware and software purchases required to support approved initiatives and projects. You’ll accomplish your work each day, by using numerous Microsoft tools: Office, Exchange, Teams, etc. We also use Everbridge to manage on-call rotations and BMC Helix ITSM to manage incidents and tickets. Daily you will manage technical resources on agile product teams. You’ll be responsible for the delivery and execution of new system capabilities, improvement implementations, system consolidations, as well as support activities. You’ll collaborate with business SMEs, IS colleagues and vendor partners to ensure that capabilities are delivered quality and efficiency and in alignment with business expectations.
What You’ll Need
You have a four-year college degree in Information Systems, technology or related area of computer science or equivalent work experience. To thrive in this role, you must have prior work experience in a senior role within the Call Center Technology space, with Call Center as a Service (CCaaS) / Genesys Cloud preferred. This will enable you to fully understand our systems and, in turn, be able to accurately evaluate the work your team is doing. You’ll need experience working in the development space. Call Center Technology development, including Genesys Cloud is preferred. You have experience planning, designing, and deploying technology projects and capabilities. To be successful in this position you will need strong leadership skills that can energize multi-disciplined work teams to respond to business needs. You have extensive management skills, including interviewing, mentoring, staff development, goal setting, and performance management. You should have at least three years of experience managing a team of 10 or more people in some type of DevOps role. If you can manage 10 people, you can manage 20. And after three years, you should have determined your management style and be able to explain how you would handle various challenges that managers often face. You should be a clear and effective communicator. This means that you can prioritize the information you take in as well as what you send out. You read and respond to the important messages first, you share pertinent information in a clear and concise way, and you make sure that information flows where it needs to go. If someone needs an important answer from you, they never have to ask you a second time. You have strong verbal and written communication skills, with an ability to express complex technical concepts in business terms.
Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
See all STEM OPT Applications Manager Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization as an Applications Manager
Verify your CIP code before applying
Pull your degree's Classification of Instructional Programs code from your transcripts and confirm it appears on the official STEM Designated Degree Program List. Applications Manager roles require a direct STEM nexus, and a mismatched CIP code will sink your I-983 approval.
Check E-Verify enrollment before accepting offers
STEM OPT employers must be enrolled in E-Verify before your extension starts. Ask hiring managers directly whether the company is currently enrolled, not just registered. An employer who completed enrollment years ago but let it lapse cannot sponsor your extension.
Target employers with active LCA filings for technical managers
DOL Labor Condition Application data shows which companies regularly sponsor work authorization for applications and systems management roles. Searching this data through Migrate Mate surfaces employers who have already navigated the process for roles matching your background.
Frame your I-983 training plan around systems outcomes
Your I-983 must connect your Applications Manager duties to specific STEM learning objectives, not just job responsibilities. Document how you'll apply engineering or computer science principles to software lifecycle decisions, architecture reviews, or systems integration, not generic management tasks.
Time your extension filing against your OPT expiration date
Your DSO must recommend the STEM OPT extension in SEVIS, and USCIS must receive your I-765 at least 90 days before your current EAD expires. Applications Manager hiring cycles run long, so factor in a 10-to-12 week offer-to-start timeline when targeting roles.
Benchmark your offer against OFLC prevailing wage data
Use the OFLC Wage Search to look up prevailing wages for Applications Manager roles under the relevant Standard Occupational Classification code in your target metro area. An offer below the Level I or II threshold can signal E-Verify and STEM OPT compliance risk before the process begins.
Frequently Asked Questions
Does an Applications Manager role qualify for the STEM OPT extension?
It depends on your degree field and how the role is structured. If you hold a STEM degree with a qualifying CIP code and your Applications Manager duties directly apply that technical knowledge, such as overseeing enterprise software systems, managing application architecture, or leading technical implementation projects, the role can qualify. Your DSO will assess the connection when approving your I-983 training plan.
What STEM degrees support a STEM OPT extension for this role?
Degrees in computer science, information systems, software engineering, computer engineering, and related fields commonly support Applications Manager STEM OPT extensions. The degree must appear on the STEM Designated Degree Program List by CIP code. A degree in business administration or general management typically will not qualify, even if your role is heavily technical.
How do I confirm my employer is enrolled in E-Verify before my extension starts?
Ask the employer for their E-Verify company ID number and verify active enrollment status through the E-Verify employer search tool. Enrollment must be active at the time your STEM OPT extension begins, not just at the time of your job offer. Your DSO cannot approve the I-983 for an employer that is not currently enrolled.
What goes into the I-983 training plan for an Applications Manager position?
The I-983 must describe specific learning objectives tied to your STEM degree, the supervision structure, and how your manager will evaluate your progress. For an Applications Manager role, this means documenting how you'll apply computer science or engineering principles to decisions about application infrastructure, system reliability, software procurement, or technical team leadership, with formal evaluations at 12-month intervals.
Where can I find Applications Manager jobs where employers are already prepared to support STEM OPT?
Migrate Mate filters Applications Manager listings for employers with verified E-Verify enrollment and active work authorization sponsorship history, so you're not cold-applying to companies unfamiliar with STEM OPT requirements. This matters because STEM OPT compliance involves employer obligations around I-983 reporting and SEVIS updates that many employers haven't handled before.