STEM OPT Technical Solutions Engineer Jobs
Technical Solutions Engineer roles sit squarely within STEM OPT eligibility, drawing on engineering, computer science, and information technology degrees. Your 24-month STEM OPT extension applies here, giving you up to 36 months total to build U.S. experience, provided your employer is enrolled in E-Verify before your extension starts.
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Get Access To All JobsINTRODUCTION
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
THE OPPORTUNITY:
LG Electronics is seeking a Technical Solutions Analyst to join our Technical Solutions team. This role will be responsible for reviewing, analyzing, and improving field service and technical solutions data across LGEAI operations.
Key responsibilities include supporting overall process control, monitoring work performance, analyzing technical service content and inbound call statistics, handling escalated service cases, validating data, preparing reports, conducting cost analysis, and coordinating with related departments to resolve issues.
The Technical Solutions Analyst will also support process improvement initiatives, participate in new pilot tests, and assist other LGEAI departments as needed.
Responsibilities:
- Monitor/review/analyze field service data and find any insight to improve.
- Review/analyze TS RA data, find the root-cause and provide improvement to reduce TS RA.
- Review/test/feedback/improve various advanced technical solution methods.
- Update/share Checklist status for Refrigerator, Washer and Dryer.
- Manage DIY (Do-It-Yourself) operation and expand the program.
- Monitor potential quality issues and historical call data.
- Monitor employees' work levels, review work performance, provide consistent feedback to employee Supervisor for call improvement.
- Review technical contents to improve.
- Resolve issues and provide timely resolution for internal and external operations.
- Review and Participate in TCC case studies to find failure points.
- Overall process review and improvement: Current process review and modify to improve, new process setup needed.
- Review/analyze TCC operation performance to make more efficient operation.
- Conduct regular meetings with leadership to communicate individual goals and team objectives.
- Handle concerns, complaints and inquiries about TCC performance.
- Drive the development of superior service support and high-performance goals for each TCC agent.
- Data analysis: field service data, TCC Counselling data, call data and any other data analysis for correctness, accuracy, validation, providing analysis data, finding root cause or improvement.
- Communication with factory and factory support.
- Any other duty assigned by the manager.
EDUCATION / EXPERIENCE (REQUIREMENTS):
- Bachelor's degree in Statistics, Business Management, or a related field preferred.
- Associate degree in Applied Science related to Electrical, Mechanical, HVAC, Electronics, or a similar technical field preferred.
- Proficiency with internet-based tools and Microsoft Office applications, including Outlook, Excel, PowerPoint, Word, and database management systems.
- Strong analytical and creative problem-solving skills, with the ability to identify unique approaches to data analysis.
- Ability to learn quickly, adapt to changing priorities, and work effectively in a fast-paced environment.
- Ability to work independently with minimal supervision while managing multiple tasks and deadlines.
- Strong verbal and written communication skills.
- Ability to travel as required.
- Bilingual proficiency in English and Korean preferred to support communication with HQ.
BENEFITS OFFERED FULL-TIME EMPLOYEES:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
BENEFITS OFFERED TEMPORARY/CONTRACTORS:
- Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
INTRODUCTION
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
THE OPPORTUNITY:
LG Electronics is seeking a Technical Solutions Analyst to join our Technical Solutions team. This role will be responsible for reviewing, analyzing, and improving field service and technical solutions data across LGEAI operations.
Key responsibilities include supporting overall process control, monitoring work performance, analyzing technical service content and inbound call statistics, handling escalated service cases, validating data, preparing reports, conducting cost analysis, and coordinating with related departments to resolve issues.
The Technical Solutions Analyst will also support process improvement initiatives, participate in new pilot tests, and assist other LGEAI departments as needed.
Responsibilities:
- Monitor/review/analyze field service data and find any insight to improve.
- Review/analyze TS RA data, find the root-cause and provide improvement to reduce TS RA.
- Review/test/feedback/improve various advanced technical solution methods.
- Update/share Checklist status for Refrigerator, Washer and Dryer.
- Manage DIY (Do-It-Yourself) operation and expand the program.
- Monitor potential quality issues and historical call data.
- Monitor employees' work levels, review work performance, provide consistent feedback to employee Supervisor for call improvement.
- Review technical contents to improve.
- Resolve issues and provide timely resolution for internal and external operations.
- Review and Participate in TCC case studies to find failure points.
- Overall process review and improvement: Current process review and modify to improve, new process setup needed.
- Review/analyze TCC operation performance to make more efficient operation.
- Conduct regular meetings with leadership to communicate individual goals and team objectives.
- Handle concerns, complaints and inquiries about TCC performance.
- Drive the development of superior service support and high-performance goals for each TCC agent.
- Data analysis: field service data, TCC Counselling data, call data and any other data analysis for correctness, accuracy, validation, providing analysis data, finding root cause or improvement.
- Communication with factory and factory support.
- Any other duty assigned by the manager.
EDUCATION / EXPERIENCE (REQUIREMENTS):
- Bachelor's degree in Statistics, Business Management, or a related field preferred.
- Associate degree in Applied Science related to Electrical, Mechanical, HVAC, Electronics, or a similar technical field preferred.
- Proficiency with internet-based tools and Microsoft Office applications, including Outlook, Excel, PowerPoint, Word, and database management systems.
- Strong analytical and creative problem-solving skills, with the ability to identify unique approaches to data analysis.
- Ability to learn quickly, adapt to changing priorities, and work effectively in a fast-paced environment.
- Ability to work independently with minimal supervision while managing multiple tasks and deadlines.
- Strong verbal and written communication skills.
- Ability to travel as required.
- Bilingual proficiency in English and Korean preferred to support communication with HQ.
BENEFITS OFFERED FULL-TIME EMPLOYEES:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
BENEFITS OFFERED TEMPORARY/CONTRACTORS:
- Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
See all 280+ STEM OPT Technical Solutions Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Technical Solutions Engineer Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Technical Solutions Engineer
Confirm your CIP code before applying
Not every STEM degree automatically qualifies. Check that your degree's CIP code appears on the DHS STEM Designated Degree Program list before submitting your STEM OPT extension request to your DSO. Computer science, electrical engineering, and information systems codes are commonly approved for Technical Solutions Engineer roles.
Verify E-Verify enrollment before accepting offers
Your STEM OPT extension is void if your employer isn't E-Verify enrolled at the time of your start date. Search the E-Verify employer search tool by company name and hiring location to confirm enrollment before signing anything.
Frame your technical background around customer-facing systems experience
Technical Solutions Engineers blend engineering depth with client problem-solving. Highlight experience with APIs, cloud platforms, or enterprise software integrations in your resume. Employers filing for OPT workers in this role need your technical credentials to align with the job's complexity.
Use Migrate Mate to target employers with STEM OPT hiring history
Filter your Technical Solutions Engineer job search on Migrate Mate to surface employers with documented STEM OPT and E-Verify compliance. This narrows your list to companies that have already navigated the I-983 training plan process, cutting wasted applications significantly.
Build your I-983 training plan around measurable learning goals
Your employer must sign and co-develop the I-983 before your extension begins. For Technical Solutions Engineer roles, map goals to specific technical competencies like solution architecture, integration troubleshooting, or customer deployment cycles rather than vague job duties.
Start your STEM OPT extension request 90 days before OPT expires
USCIS allows you to file your I-765 extension up to 90 days before your initial OPT end date. Filing early protects your cap-gap coverage if your employer later files an H-1B visa petition, keeping your work authorization continuous through the transition.
Frequently Asked Questions
Does a Technical Solutions Engineer role qualify for the STEM OPT extension?
Yes, if your degree is in a DHS-designated STEM field such as computer science, electrical engineering, computer information systems, or a related discipline. The role must also directly apply your STEM knowledge. Check that your degree's CIP code appears on the DHS STEM Designated Degree Program list and confirm the match with your DSO before filing.
What does the I-983 training plan need to include for this role?
Your I-983 must outline specific, measurable learning objectives tied to your STEM degree and the Technical Solutions Engineer position. For this role, that typically means documenting goals around systems integration, technical troubleshooting methodologies, or client solution design. Both you and your employer sign the form, and your DSO must receive it before your extension is approved. Generic job descriptions don't satisfy the requirement.
How do I confirm my employer is enrolled in E-Verify?
Use the E-Verify employer search tool to look up your employer by company name and worksite location. Enrollment must be active at the location where you'll work, not just at a corporate headquarters in another state. If your employer isn't enrolled, they must complete E-Verify registration before USCIS will approve your STEM OPT extension. This step can't be skipped or done retroactively.
What happens to my work authorization if my employer files an H-1B petition during my STEM OPT?
If your employer files a timely H-1B cap-subject petition before your STEM OPT expires, cap-gap protection automatically extends your OPT EAD until October 1 of that fiscal year, or until USCIS makes a final decision on the petition, whichever comes first. You don't need a new EAD during cap-gap. Confirm your petition's receipt notice date aligns with USCIS timelines to ensure continuous coverage.
Where can I find Technical Solutions Engineer jobs with STEM OPT-eligible employers?
Migrate Mate lists Technical Solutions Engineer openings filtered for employers with E-Verify enrollment and documented experience hiring STEM OPT workers. Searching there avoids the common problem of applying to companies that don't understand the I-983 process or haven't registered with E-Verify, which can cost you weeks of back-and-forth during an offer stage.