STEM OPT Technical Solutions Engineer Jobs
Technical Solutions Engineer roles sit squarely within STEM OPT eligibility, drawing on engineering, computer science, and information technology degrees. Your 24-month STEM OPT extension applies here, giving you up to 36 months total to build U.S. experience, provided your employer is enrolled in E-Verify before your extension starts.
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Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges. At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation. Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems helps streamline the support process and nurture customer success. We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
What You’ll Do
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required. Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Responsibilities
- Respond to customer product inquiries via telephone or in written, internet-based email.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
- Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications
- Working knowledge of networking industry, products, and protocols
- Minimum of 4-8 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:
+ AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
- Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus
Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges. At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation. Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems helps streamline the support process and nurture customer success. We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
What You’ll Do
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required. Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Responsibilities
- Respond to customer product inquiries via telephone or in written, internet-based email.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
- Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications
- Working knowledge of networking industry, products, and protocols
- Minimum of 4-8 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:
+ AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
- Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus
Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
See all 306+ STEM OPT Technical Solutions Engineer Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization as a Technical Solutions Engineer
Confirm your CIP code before applying
Not every STEM degree automatically qualifies. Check that your degree's CIP code appears on the DHS STEM Designated Degree Program list before submitting your STEM OPT extension request to your DSO. Computer science, electrical engineering, and information systems codes are commonly approved for Technical Solutions Engineer roles.
Verify E-Verify enrollment before accepting offers
Your STEM OPT extension is void if your employer isn't E-Verify enrolled at the time of your start date. Search the E-Verify employer search tool by company name and hiring location to confirm enrollment before signing anything.
Frame your technical background around customer-facing systems experience
Technical Solutions Engineers blend engineering depth with client problem-solving. Highlight experience with APIs, cloud platforms, or enterprise software integrations in your resume. Employers filing for OPT workers in this role need your technical credentials to align with the job's complexity.
Use Migrate Mate to target employers with STEM OPT hiring history
Filter your Technical Solutions Engineer job search on Migrate Mate to surface employers with documented STEM OPT and E-Verify compliance. This narrows your list to companies that have already navigated the I-983 training plan process, cutting wasted applications significantly.
Build your I-983 training plan around measurable learning goals
Your employer must sign and co-develop the I-983 before your extension begins. For Technical Solutions Engineer roles, map goals to specific technical competencies like solution architecture, integration troubleshooting, or customer deployment cycles rather than vague job duties.
Start your STEM OPT extension request 90 days before OPT expires
USCIS allows you to file your I-765 extension up to 90 days before your initial OPT end date. Filing early protects your cap-gap coverage if your employer later files an H-1B visa petition, keeping your work authorization continuous through the transition.
Frequently Asked Questions
Does a Technical Solutions Engineer role qualify for the STEM OPT extension?
Yes, if your degree is in a DHS-designated STEM field such as computer science, electrical engineering, computer information systems, or a related discipline. The role must also directly apply your STEM knowledge. Check that your degree's CIP code appears on the DHS STEM Designated Degree Program list and confirm the match with your DSO before filing.
What does the I-983 training plan need to include for this role?
Your I-983 must outline specific, measurable learning objectives tied to your STEM degree and the Technical Solutions Engineer position. For this role, that typically means documenting goals around systems integration, technical troubleshooting methodologies, or client solution design. Both you and your employer sign the form, and your DSO must receive it before your extension is approved. Generic job descriptions don't satisfy the requirement.
How do I confirm my employer is enrolled in E-Verify?
Use the E-Verify employer search tool to look up your employer by company name and worksite location. Enrollment must be active at the location where you'll work, not just at a corporate headquarters in another state. If your employer isn't enrolled, they must complete E-Verify registration before USCIS will approve your STEM OPT extension. This step can't be skipped or done retroactively.
What happens to my work authorization if my employer files an H-1B petition during my STEM OPT?
If your employer files a timely H-1B cap-subject petition before your STEM OPT expires, cap-gap protection automatically extends your OPT EAD until October 1 of that fiscal year, or until USCIS makes a final decision on the petition, whichever comes first. You don't need a new EAD during cap-gap. Confirm your petition's receipt notice date aligns with USCIS timelines to ensure continuous coverage.
Where can I find Technical Solutions Engineer jobs with STEM OPT-eligible employers?
Migrate Mate lists Technical Solutions Engineer openings filtered for employers with E-Verify enrollment and documented experience hiring STEM OPT workers. Searching there avoids the common problem of applying to companies that don't understand the I-983 process or haven't registered with E-Verify, which can cost you weeks of back-and-forth during an offer stage.