STEM OPT Professional Services Engineer Jobs
Professional Services Engineer roles in implementation, integration, and technical consulting qualify for STEM OPT when your degree falls under an eligible CIP code. The 24-month extension gives you up to 36 months of work authorization, provided your employer is enrolled in E-Verify and signs your I-983 training plan.
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Get Access To All JobsJOB TITLE: Tier I Professional Services Engineer
HOME DEPARTMENT: Corporate
REPORTS TO: Support Center Director
GENERAL DESCRIPTION
The Tier I Professional Services Engineer provides deployment, integration, and support services for physical security applications including Access Control, Video Surveillance, Intrusion Detection and Infant Protection systems. This role works closely with clients, project managers, and internal teams to ensure seamless implementation and support services for clients in varying environments (healthcare, commercial, enterprise, etc.).
POSITION RESPONSIBILITIES AND EXPECTATIONS
- On-call work may be required, including coverage for nights, weekends, and holidays.
- Respond timely and thoroughly to escalation requests from Support Specialists.
- Provide ongoing software and hardware support for client systems, including but not limited to Networking, Access Control, Video Surveillance, Intrusion Alarm Systems, and Infant Protection Systems. Support includes triage and resolution of identified issues as well as software upgrades, configuration changes and other tasks required to maintain optimal system performance.
- Triage reported issues with a goal of remote resolution. Issues that cannot be resolved via Professional Services can be escalated to a manager for Solutions Architect assistance.
- Log all support interactions in the ticketing system. Maintain accurate records of all work performed, materials used, communications and issue resolution or next steps.
- Provide project programming/implementation support for field technicians. Project programming is typically remote; however, on-site support may be required. Collaborate with project stakeholders to ensure project timelines, scopes and deliverables are met.
- Provide support for field project technicians, when applicable.
- Provide remote support for field technicians completing Preventative Maintenance activities.
- Assist in development and/or maintenance of internal and customer facing knowledge bases.
- Dispatch field support teams as appropriate.
- Follow standard operating procedures for closing out remote work orders, not requiring a dispatch.
- Ensure all technical documentation is updated and current for assigned client environments. Including but not limited to system diagrams, configuration guides, installation documentation, access information, administrative procedures, and customer compliance requirements.
- Conduct technology reviews and provides guidance for technology enhancement and/or refresh for end-of-life equipment.
- Ensures that all TSi and customer-specific standards and procedures are followed and enforces those standards via documentation and escalation.
- Support any client training.
- Maintain up-to-date knowledge of industry trends, technologies, and standards (e.g. ONVIF, OSDP, IP and Cloud based systems).
- Other duties as assigned by leadership.
MINIMUM QUALIFICATIONS
A. EDUCATION
- BS Degree in Information Technology, Computer Science, or equivalent preferred.
- PSP Certification, a plus.
- Electronic Security Certifications: Certifications in three or more TSi Supported Access Control, Video Surveillance, Intrusion, Infant Protection, and any other Electronic Security Systems. Including but not limited to Lenel, Genetec, Avigilon, Software House, Exacq, or Milestone.
- Hugs certification is a plus.
- IT Certifications: Networking, Microsoft, CompTIA, etc.
B. EXPERIENCE
- 3-5 years’ experience installing and troubleshooting electronic security system software and hardware.
- Familiarity with networking fundamentals (IP Addressing, PoE, VLANs, VPNs, etc.)
- Experience with client server applications.
- Proficiency with Windows-based platforms, system imaging, and remote management tools.
- Experience with healthcare or regulated environments (e.g. hospitals, pharmaceutical, data centers, critical infrastructure, etc.) is a plus.
- Inbound/Outbound Call Center experience supporting internal and external customers.
- Experience with ticketing systems like Zendesk, Freshdesk or others. ServiceNow experience is a plus.
C. KNOWLEDGE, SKILLS, & COMPETENCY
- Excellent computer skills, including, but not limited to, in-depth knowledge of Microsoft based products (such as MS Word, Excel, MS Office Suite, and Outlook) and the Internet.
- Ability to troubleshoot hardware and software problems on Access Control, CCTV, and Alarm Systems equipment.
- Strong interpersonal skills, including a sense of urgency when attending to customer needs and while interacting with Tech Systems staff and vendors.
- Excellent customer service skills, including a sense of urgency when attending to internal needs.
- Must be detail-oriented and have excellent organizational skills.
- Ability to work well independently and as part of a team.
- Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
- Strong time management skills, including ability to meet deadlines.
- Experience with creating, updating and resolving service requests in a service management system.
D. DRIVER’S LICENSE
- Must have a valid driver’s license.
- Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.
E. PHYSICAL DEMANDS AND WORKING CONDITIONS
Job duties are performed remotely in an in-home office setting, requiring some travel to client site where applicable.
Shiftwork may be required for 24/7 coverage.
TECH SYSTEMS IS AN EQUAL OPPORTUNITY EMPLOYER
JOB TITLE: Tier I Professional Services Engineer
HOME DEPARTMENT: Corporate
REPORTS TO: Support Center Director
GENERAL DESCRIPTION
The Tier I Professional Services Engineer provides deployment, integration, and support services for physical security applications including Access Control, Video Surveillance, Intrusion Detection and Infant Protection systems. This role works closely with clients, project managers, and internal teams to ensure seamless implementation and support services for clients in varying environments (healthcare, commercial, enterprise, etc.).
POSITION RESPONSIBILITIES AND EXPECTATIONS
- On-call work may be required, including coverage for nights, weekends, and holidays.
- Respond timely and thoroughly to escalation requests from Support Specialists.
- Provide ongoing software and hardware support for client systems, including but not limited to Networking, Access Control, Video Surveillance, Intrusion Alarm Systems, and Infant Protection Systems. Support includes triage and resolution of identified issues as well as software upgrades, configuration changes and other tasks required to maintain optimal system performance.
- Triage reported issues with a goal of remote resolution. Issues that cannot be resolved via Professional Services can be escalated to a manager for Solutions Architect assistance.
- Log all support interactions in the ticketing system. Maintain accurate records of all work performed, materials used, communications and issue resolution or next steps.
- Provide project programming/implementation support for field technicians. Project programming is typically remote; however, on-site support may be required. Collaborate with project stakeholders to ensure project timelines, scopes and deliverables are met.
- Provide support for field project technicians, when applicable.
- Provide remote support for field technicians completing Preventative Maintenance activities.
- Assist in development and/or maintenance of internal and customer facing knowledge bases.
- Dispatch field support teams as appropriate.
- Follow standard operating procedures for closing out remote work orders, not requiring a dispatch.
- Ensure all technical documentation is updated and current for assigned client environments. Including but not limited to system diagrams, configuration guides, installation documentation, access information, administrative procedures, and customer compliance requirements.
- Conduct technology reviews and provides guidance for technology enhancement and/or refresh for end-of-life equipment.
- Ensures that all TSi and customer-specific standards and procedures are followed and enforces those standards via documentation and escalation.
- Support any client training.
- Maintain up-to-date knowledge of industry trends, technologies, and standards (e.g. ONVIF, OSDP, IP and Cloud based systems).
- Other duties as assigned by leadership.
MINIMUM QUALIFICATIONS
A. EDUCATION
- BS Degree in Information Technology, Computer Science, or equivalent preferred.
- PSP Certification, a plus.
- Electronic Security Certifications: Certifications in three or more TSi Supported Access Control, Video Surveillance, Intrusion, Infant Protection, and any other Electronic Security Systems. Including but not limited to Lenel, Genetec, Avigilon, Software House, Exacq, or Milestone.
- Hugs certification is a plus.
- IT Certifications: Networking, Microsoft, CompTIA, etc.
B. EXPERIENCE
- 3-5 years’ experience installing and troubleshooting electronic security system software and hardware.
- Familiarity with networking fundamentals (IP Addressing, PoE, VLANs, VPNs, etc.)
- Experience with client server applications.
- Proficiency with Windows-based platforms, system imaging, and remote management tools.
- Experience with healthcare or regulated environments (e.g. hospitals, pharmaceutical, data centers, critical infrastructure, etc.) is a plus.
- Inbound/Outbound Call Center experience supporting internal and external customers.
- Experience with ticketing systems like Zendesk, Freshdesk or others. ServiceNow experience is a plus.
C. KNOWLEDGE, SKILLS, & COMPETENCY
- Excellent computer skills, including, but not limited to, in-depth knowledge of Microsoft based products (such as MS Word, Excel, MS Office Suite, and Outlook) and the Internet.
- Ability to troubleshoot hardware and software problems on Access Control, CCTV, and Alarm Systems equipment.
- Strong interpersonal skills, including a sense of urgency when attending to customer needs and while interacting with Tech Systems staff and vendors.
- Excellent customer service skills, including a sense of urgency when attending to internal needs.
- Must be detail-oriented and have excellent organizational skills.
- Ability to work well independently and as part of a team.
- Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
- Strong time management skills, including ability to meet deadlines.
- Experience with creating, updating and resolving service requests in a service management system.
D. DRIVER’S LICENSE
- Must have a valid driver’s license.
- Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.
E. PHYSICAL DEMANDS AND WORKING CONDITIONS
Job duties are performed remotely in an in-home office setting, requiring some travel to client site where applicable.
Shiftwork may be required for 24/7 coverage.
TECH SYSTEMS IS AN EQUAL OPPORTUNITY EMPLOYER
See all 406+ STEM OPT Professional Services Engineer Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization as a Professional Services Engineer
Verify your CIP code before applying
Check that your degree's Classification of Instructional Programs code appears on the STEM Designated Degree Program List. Computer science, engineering, and information systems degrees typically qualify, but business-track technology degrees sometimes don't, so confirm with your DSO before submitting applications.
Filter job postings by E-Verify status
STEM OPT requires your employer to be enrolled in E-Verify, not just willing to sponsor. Ask recruiters directly whether their company is enrolled before investing time in interviews. Employers who aren't enrolled cannot legally employ you on the extension, regardless of their intent.
Frame your I-983 training plan around PSE deliverables
Your I-983 must describe how the job develops STEM skills tied to your degree. For Professional Services Engineer roles, map specific project milestones like deployment workflows, API integrations, or client escalation resolution to concrete learning objectives your manager can co-sign with confidence.
Research prevailing wage requirements before negotiating
Use the OFLC Wage Search to look up the prevailing wage for Professional Services Engineer roles in your target metro. Your offer must meet or exceed this threshold to satisfy DOL requirements, so knowing the floor before you negotiate protects your authorization from the start.
Search Migrate Mate for employers with STEM OPT hiring history
Target companies that have already onboarded STEM OPT employees in technical consulting or implementation roles. Migrate Mate surfaces employers with verified E-Verify enrollment and relevant hiring patterns, saving you from pursuing companies that don't have the infrastructure to support your authorization.
Apply before your OPT end date to trigger cap-gap
If your employer files an H-1B visa petition on your behalf before your OPT expires, cap-gap protection automatically extends your work authorization through September 30. Confirm your employer's H-1B filing timeline during the offer stage, not after you've already accepted and given notice elsewhere.
Frequently Asked Questions
Does a Professional Services Engineer role qualify for the STEM OPT extension?
It depends on both your degree and the role's duties. The job itself isn't automatically STEM-designated. Your degree must carry an eligible CIP code from the STEM Designated Degree Program List, and the position must require and utilize that STEM knowledge in a substantive way. Your DSO makes the final determination when they recommend the extension through SEVIS.
What does the I-983 training plan need to include for a PSE role?
Your I-983 must describe specific learning objectives tied to your STEM degree, not just a job description. For Professional Services Engineer roles, this means documenting how tasks like systems integration, technical troubleshooting, or implementation architecture develop competencies from your degree program. Both you and a company supervisor with signatory authority must sign it before your DSO can recommend the extension.
What happens if my employer isn't enrolled in E-Verify when I start?
You cannot work on the STEM OPT extension at an employer that isn't enrolled in E-Verify. This is a hard regulatory requirement under SEVP rules, not a paperwork formality. If your employer enrolls after your extension start date, that gap in enrollment creates a compliance problem for both you and the company. Confirm E-Verify enrollment before signing your offer letter.
How do I find Professional Services Engineer jobs open to STEM OPT candidates?
Use Migrate Mate to search for Professional Services Engineer openings at employers with E-Verify enrollment and a track record of hiring F-1 students on work authorization. Many job postings don't explicitly state STEM OPT eligibility, so filtering by employer characteristics rather than self-reported sponsorship flags gives you a more accurate and actionable list.
Can I change employers during my STEM OPT extension as a Professional Services Engineer?
Yes, but the process restarts with each employer change. Your new employer must be enrolled in E-Verify, and you must file an updated I-983 training plan with your DSO before starting work. USCIS requires this update within ten days of the change. If there's a gap between jobs, your authorized stay continues, but you cannot work until the new I-983 is in place and your DSO has processed the update.