Support Associate Jobs in Maine
Support Associate jobs in Maine are concentrated in Portland, Bangor, and Lewiston-Auburn, where healthcare systems, financial services firms, and retail operations drive consistent demand for the role at every level from entry-level to senior. Employers such as MaineHealth, Hannaford, and Unum Group maintain large support associate workforces across customer service, administrative, and technical assistance functions. Case management support, IT helpdesk assistance, and patient-facing administrative roles are among the most in-demand specialties in the state. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 6+ Support Associate jobs
Provide basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The Associate Software Support Specialist is an entry-level position, learning how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Associate Software Support Specialist is expected to continually grow and expand knowledge of the product.
Responsibilities
Provides inbound phone, web, or email software support to resolve client inquiries and problems that are easily solved.
Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
Determines whether to resolve issues personally or to refer to a more experienced team member.
Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
May submit client issues to the development team for resolution as needed.
May create or enhance documentation throughout the support process.
Commits to expanding technological skills and knowledge of Tyler products.
Demonstrates awareness of and adherence to Company policies outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
Performs other duties as assigned.
Qualifications
Bachelor's degree in a related field or equivalent experience.
Excellent interpersonal skills.
Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
Strong organizational skills.
Effective analytical ability, particularly in a technical environment.
Excellent written and verbal communication skills.
Knowledgeable with Microsoft Office.
Ability to travel preferred.
New Hire Training Dates: New Hire Training Dates: September 14, 2026 - November 6, 2026 (8 weeks)
- Week 1 & 8 are in our Yarmouth, ME office. Must be able to attend and successfully complete an 8-week mandatory new hire training class as an essential job function of the software support specialist role.
- You will be eligible to participate in the Annual Tyler Bonus & Software Support incentive plan. Payout of these incentives is contingent upon meeting your performance objectives and/or business results.
This is an HR-hosted event for new hires that provides you with a more in-depth discussion of your division and the company.
Your HR team, division's president, and other leaders across the company will present throughout the event — covering our history, mission, values, cultural identity, strategic vision from a divisional and Tyler-wide standpoint, and so on.
Product and department presentations are offered by the senior leaders of our organization.
This is an opportunity to interact and network with team members from various offices.
Provide basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The Associate Software Support Specialist is an entry-level position, learning how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Associate Software Support Specialist is expected to continually grow and expand knowledge of the product.
Responsibilities
Provides inbound phone, web, or email software support to resolve client inquiries and problems that are easily solved.
Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
Determines whether to resolve issues personally or to refer to a more experienced team member.
Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
May submit client issues to the development team for resolution as needed.
May create or enhance documentation throughout the support process.
Commits to expanding technological skills and knowledge of Tyler products.
Demonstrates awareness of and adherence to Company policies outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
Performs other duties as assigned.
Qualifications
Bachelor's degree in a related field or equivalent experience.
Excellent interpersonal skills.
Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
Strong organizational skills.
Effective analytical ability, particularly in a technical environment.
Excellent written and verbal communication skills.
Knowledgeable with Microsoft Office.
Ability to travel preferred.
New Hire Training Dates: New Hire Training Dates: September 14, 2026 - November 6, 2026 (8 weeks)
- Week 1 & 8 are in our Yarmouth, ME office. Must be able to attend and successfully complete an 8-week mandatory new hire training class as an essential job function of the software support specialist role.
- You will be eligible to participate in the Annual Tyler Bonus & Software Support incentive plan. Payout of these incentives is contingent upon meeting your performance objectives and/or business results.
This is an HR-hosted event for new hires that provides you with a more in-depth discussion of your division and the company.
Your HR team, division's president, and other leaders across the company will present throughout the event — covering our history, mission, values, cultural identity, strategic vision from a divisional and Tyler-wide standpoint, and so on.
Product and department presentations are offered by the senior leaders of our organization.
This is an opportunity to interact and network with team members from various offices.
See All 6 Support Associate Jobs in Maine
Find roles in Maine that match your experience and apply in just a few clicks.
Find Support Associate JobsSupport Associate Jobs by City in Maine
Where Maine roles are concentrated, by current openings.
Support Associate Job Market in Maine
A snapshot from current Maine openings, updated as new roles post.
Who's Hiring
What Maine Employers Look For
The qualifications that appear most often in support associate jobs across Maine.
- High school diploma or GED required by most Maine employers posting this role
- One or more years of customer service or administrative support experience preferred
- Proficiency in Microsoft Office and standard business software applications expected
- Strong written and verbal communication skills across phone, email, and in-person settings
- Ability to manage multiple tasks and prioritize workload in a fast-paced environment
- Familiarity with CRM or ticketing systems such as Salesforce or Zendesk is a plus
Support Associate Jobs in Maine: Frequently Asked Questions
How do you become a support associate in Maine?
Most support associate roles in Maine require a high school diploma or equivalent and are open to candidates without a four-year degree. No state-issued license is required for the general role, though positions in healthcare settings may require a background check clearance through the Maine Department of Health and Human Services. Employers in Portland and Bangor typically value prior customer service experience, and completing a community college certificate in business administration or office technology through institutions like Southern Maine Community College gives candidates a clear hiring edge.
Which companies hire support associates in Maine?
Maine support associate roles are posted by Tyler Technologies, Coach, and Macy's and others right now, based on current listings on Migrate Mate as of July 2026. Maine's mix of large healthcare networks, insurance carriers, and regional retail chains means openings appear across a wide range of industries and work settings throughout the state.
Which Maine cities have the most support associate jobs?
South Portland, Orono, and Kittery are the Maine cities with the most support associate openings. Portland generates the largest share of postings as the state's commercial and healthcare hub, home to corporate offices and hospital systems, while Bangor anchors demand in the north through its medical center and regional retail base, and Lewiston-Auburn contributes openings tied to its growing healthcare and light manufacturing sectors.
How can I get hired as a support associate in Maine with little or no experience?
The most realistic entry path is applying to entry-level customer service or administrative assistant roles at Maine's large healthcare and retail employers, which routinely hire candidates without prior support associate titles. MaineHealth and its affiliate hospitals post patient services representative roles designed for new entrants, and Hannaford runs structured onboarding programs for front-facing support staff. Lateral moves from cashier, receptionist, or retail floor roles are common. Completing a short-term customer service or office software certificate through the Maine Community College System strengthens any application considerably.
Where can I find and apply to support associate jobs in Maine?
You can find and apply to support associate jobs in Maine on Migrate Mate, which lists current openings across Portland, Bangor, Lewiston-Auburn, and other Maine locations. Search the listings to find roles that match your experience and specialization, then apply directly to the ones that fit your background.
See All 6 Support Associate Jobs in Maine
Find roles in Maine that match your experience and apply in just a few clicks.
Find Support Associate Jobs