Technical Customer Support Jobs in Alaska
Technical Customer Support jobs in Alaska are active across the state's dominant sectors, including oil and gas operations, telecommunications, healthcare IT, and state government agencies, with openings at every level from entry-level help desk to senior systems support. Anchorage, Fairbanks, and Juneau account for most of the hiring, where established employers like GCI Communication, Providence Health and Services Alaska, and the State of Alaska Department of Administration regularly bring on technical support professionals. The most in-demand specialties are remote infrastructure support, telecom troubleshooting, and enterprise software assistance tied to the energy sector. See the openings below and apply to the ones that match your experience.
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Showing 5 of 19+ Technical Customer Support jobs
Do you have a passion for educating and coaching others, helping them to develop their skills and knowledge? Are you looking for an opportunity to share your technical service knowledge and experience to mentor and guide Service Technicians to be safe and successful in their career?
We have an opening for a Service Training Instructor to join our Training and Development team, who will be responsible for designing, developing, and delivering technical training for our service department and regional customers. The position will be based out of our Anchorage, AK. The Service Training Instructor plays a key role in ensuring that our employees are well-equipped to provide exceptional customer service and meet organizational standards and training goals.
Responsibilities include, but are not limited to the following:
- Collaborate and coordinate with Corporate Training Director and Service Managers/Supervisors and customers to identify and address technical service training needs.
- Design and develop technical service training utilizing a variety of instructional methods and technologies.
- Provide technical service training through live, in-person and online training sessions for the ongoing development of our employees and customers.
- Review post-training evaluations to determine course effectiveness; implement changes to course material in order to improve learning solutions.
- Coordinate the logistical items for travel, scheduling, and printing of training materials needed with the Training Administrative Assistant.
- Attend training and conferences to stay current with the latest industry trends and technology.
- Travel to local and remote locations across our territory based on operational need to provide training.
Personal Attributes, Experience, and Education:
- High School diploma or equivalent
- Minimum 4-6 years’ experience in a service department or similar work environment experience.
- Experience in developing and delivering training material is required.
- Must demonstrate intermediate level skills with Microsoft software to include Word, Excel, and PowerPoint.
- Requires strong organizational skills, goal setting, and attention to detail maintaining accurate records.
- Demonstrate excellent verbal and written communication skills, self-motivated, and the ability to assess potential training needs.
- Must possess a valid driver’s license.
Employee Benefits:
We offer a competitive benefits package that includes a base salary.
- Retirement: 401k w/ Company Match and Profit Sharing
- Paid Time Off: Paid Vacation, Holiday & Sick Leave
- Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
- Vision Insurance: VSP Vision Insurance
- Insurance: Company Paid Life, AD&D & Disability Insurance
- Guidance Resources: Employee Assistance Program
- Rewards: Quarterly Employee Recognition Cash Program
- Discounts: CAT Products, Rental/Sales Discounts
- Financial Access: Credit Union Membership is available
- Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years
- Tenure: Seniority Bonus, starting at 5+ years
- Talent Referral Program: Employee Referral Bonus
To apply for this unique position, please go to our web site at http://www.ncmachinery.com (http://www.ncmachinery.com/)
Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929 with over 1200 employees, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Do you have a passion for educating and coaching others, helping them to develop their skills and knowledge? Are you looking for an opportunity to share your technical service knowledge and experience to mentor and guide Service Technicians to be safe and successful in their career?
We have an opening for a Service Training Instructor to join our Training and Development team, who will be responsible for designing, developing, and delivering technical training for our service department and regional customers. The position will be based out of our Anchorage, AK. The Service Training Instructor plays a key role in ensuring that our employees are well-equipped to provide exceptional customer service and meet organizational standards and training goals.
Responsibilities include, but are not limited to the following:
- Collaborate and coordinate with Corporate Training Director and Service Managers/Supervisors and customers to identify and address technical service training needs.
- Design and develop technical service training utilizing a variety of instructional methods and technologies.
- Provide technical service training through live, in-person and online training sessions for the ongoing development of our employees and customers.
- Review post-training evaluations to determine course effectiveness; implement changes to course material in order to improve learning solutions.
- Coordinate the logistical items for travel, scheduling, and printing of training materials needed with the Training Administrative Assistant.
- Attend training and conferences to stay current with the latest industry trends and technology.
- Travel to local and remote locations across our territory based on operational need to provide training.
Personal Attributes, Experience, and Education:
- High School diploma or equivalent
- Minimum 4-6 years’ experience in a service department or similar work environment experience.
- Experience in developing and delivering training material is required.
- Must demonstrate intermediate level skills with Microsoft software to include Word, Excel, and PowerPoint.
- Requires strong organizational skills, goal setting, and attention to detail maintaining accurate records.
- Demonstrate excellent verbal and written communication skills, self-motivated, and the ability to assess potential training needs.
- Must possess a valid driver’s license.
Employee Benefits:
We offer a competitive benefits package that includes a base salary.
- Retirement: 401k w/ Company Match and Profit Sharing
- Paid Time Off: Paid Vacation, Holiday & Sick Leave
- Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
- Vision Insurance: VSP Vision Insurance
- Insurance: Company Paid Life, AD&D & Disability Insurance
- Guidance Resources: Employee Assistance Program
- Rewards: Quarterly Employee Recognition Cash Program
- Discounts: CAT Products, Rental/Sales Discounts
- Financial Access: Credit Union Membership is available
- Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years
- Tenure: Seniority Bonus, starting at 5+ years
- Talent Referral Program: Employee Referral Bonus
To apply for this unique position, please go to our web site at http://www.ncmachinery.com (http://www.ncmachinery.com/)
Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929 with over 1200 employees, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 19 Technical Customer Support Jobs in Alaska
Find roles in Alaska that match your experience and apply in just a few clicks.
Find JobsTechnical Customer Support Jobs by City in Alaska
Where Alaska roles are concentrated, by current openings.
Technical Customer Support Job Market in Alaska
A snapshot from current Alaska openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Distribution & Wholesale
What Alaska Employers Look For
The qualifications that appear most often in technical customer support jobs across Alaska.
- Demonstrated experience troubleshooting hardware, software, or network issues in a professional environment
- Proficiency with ticketing systems such as ServiceNow, Zendesk, or Remedy for issue tracking and resolution
- Strong written and verbal communication skills for remote and phone-based customer interactions
- Experience supporting users on Windows, macOS, or enterprise mobile device management platforms
- Ability to work rotating shifts or on-call schedules due to Alaska's 24-hour operational industries
- Associate degree or completion of a recognized IT certification such as CompTIA A+ or Network+
Technical Customer Support Jobs in Alaska: Frequently Asked Questions
How do you become a technical customer support in Alaska?
Most technical customer support roles in Alaska do not require a state-issued license, but employers consistently expect a foundational IT credential such as CompTIA A+ or CompTIA Network+ alongside a high school diploma or associate degree in a technology field. Large Alaska employers in telecommunications and healthcare IT, such as GCI and Providence, often prioritize candidates who have completed a relevant community college program through institutions like the University of Alaska system before applying.
Which companies hire technical customer supports in Alaska?
Companies currently hiring technical customer supports in Alaska include Goldbelt, H&R Block, and DenaliTEK, per current listings on Migrate Mate as of July 2026. Alaska's oil and gas, telecommunications, and state government sectors are the most consistent sources of technical customer support openings across the state.
Which Alaska cities have the most technical customer support jobs?
Anchorage, Juneau, and Fairbanks have the most technical customer support openings in Alaska. Anchorage dominates because it is home to Alaska's largest telecom providers, regional healthcare networks, and state agency offices, while Fairbanks and Juneau draw openings from university IT departments, government operations, and energy sector contractors with a significant presence in those communities.
Are there remote technical customer support jobs in Alaska?
Yes, and more than most fields. About 50% of technical customer support openings tied to Alaska are remote or hybrid as of July 2026, reflecting how much of the work involves phone, chat, and remote desktop tools rather than on-site visits. Software support, cloud infrastructure assistance, and telecom troubleshooting are the sub-areas most likely to be listed as fully remote.
How can I get hired as a technical customer support in Alaska with little or no experience?
The most realistic entry path is applying for a help desk associate or IT support specialist I role at a large Alaska employer such as the State of Alaska, GCI, or Providence Health and Services Alaska, which regularly post entry-level positions requiring only a foundational credential. Earning a CompTIA A+ certification before applying gives candidates a concrete edge, and lateral moves from customer service representative or administrative assistant roles within the same organizations are a well-recognized way to transition into technical support without a technical degree.
Where can I find and apply to technical customer support jobs in Alaska?
You can find and apply to technical customer support jobs in Alaska on Migrate Mate, which lists current Alaska openings updated regularly. Search the listings for roles that match your experience level and specialty, then apply directly to the positions that fit.
See All 19 Technical Customer Support Jobs in Alaska
Find roles in Alaska that match your experience and apply in just a few clicks.
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