Customer Specialist Jobs in Alaska
Customer Specialist jobs in Alaska concentrate in retail banking, telecommunications, healthcare administration, and state agency services, with demand ranging from entry-level frontline roles to senior account management positions. Anchorage, Fairbanks, and Juneau account for the largest share of openings, where employers such as Alaska Airlines, Providence Alaska Medical Center, and GCI consistently recruit customer specialists. The most in-demand specialties are client account management, technical support, and healthcare customer service. Find a role that fits below and apply directly.
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Summary
About the Position: This position is located at Bassett Army Community Hospital, Fort Wainwright, Alaska.
Federal employees in Alaska are currently entitled to receive a 1.49% Cost of Living Allowance (COLA) in addition to the base salary. This is subject to change.
This is a Direct Hire Solicitation
Learn more about this agency
This job is open to
The public
Duties
- Assist customers with resolving technical problems.
- Provide support for customers personal devices.
- Provide on-site assistance in the imaging, installation, maintenance and operation of personal computer systems for users.
- Assist system administrators and network operations personnel concerning Local Area Network (LAN) troubleshooting.
- Perform system administration tasks for tracking of all computer related equipment.
Requirements
Conditions of employment
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
- Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
- A pre-placement medical examination is required.
- Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
- This position require the incumbent to satisfactorily complete the Security Plus certification within 6 months of employment and maintain the required certification/recertification.
- Moderate to heavy lifting up to 40 pounds is required.
Qualifications
Who May Apply: US Citizens
In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Basic Requirement for Information Technology Specialist (Customer Support):
Specialized and Other Experience: One year of specialized experience which includes providing technical support, assisting in evaluating device system or operational issues, and performing system administration tasks. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07).
The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:
(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.
(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions.
(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.
OR
Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, two full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.
Education
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
- Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
- Direct Deposit of Pay is required.
- Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
- Multiple positions may be filled from this announcement.
- Salary includes applicable locality pay or Local Market Supplement.
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
- Statutory return rights for current DoD employees are applicable in many circumstances.
- Applicants selected from the contiguous United States (contiguous United States consists of the 48 adjoining U.S. states plus Washington, D.C., on the continent of North America) will be afforded pay retention in circumstances in which the basic rate of pay would otherwise be reduced if selected for the position.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.
Veterans and Military Spouses will be considered along with all other candidates.
Required Documents
The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume:
- Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
- For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
- Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume.
- If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
- For additional information, to include formatting tips, see: What to include in your resume.
- Cover Letter, optional
- Most recent Performance Appraisal, if applicable
- This position has an individual occupational requirement and/or allows for substitution of education for experience. If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: Transcripts and Licenses.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below.
- The complete application package must be submitted by 11:59 PM (EST) on 11/02/2026to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/13099640).
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For additional information, refer to the 'Required Documents' section.
- You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Your resume selected in USAJOBS will be included, but you must re-select other documents from your USAJOBS account or your application may be incomplete.
- It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
- Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov/applicant/profile/dashboard/), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status.
Agency contact information
DO NOT MAIL
Fort Wainwright, AK 99703
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
Overview
- 2210 Information Technology Management
- National security
See All 6 Customer Specialist Jobs in Alaska
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Find Customer Specialist JobsCustomer Specialist Jobs by City in Alaska
Where Alaska roles are concentrated, by current openings.
Customer Specialist Job Market in Alaska
A snapshot from current Alaska openings, updated as new roles post.
Who's Hiring
What Alaska Employers Look For
The qualifications that appear most often in customer specialist jobs across Alaska.
- High school diploma or GED accepted by Alaska employers for most entry-level roles
- One or more years of customer-facing service experience in retail, banking, or healthcare
- Proficiency with CRM platforms such as Salesforce or ServiceNow
- Strong written and verbal communication skills for remote and in-person client interaction
- Ability to work varied schedules including weekends common in Alaska service industries
- Familiarity with Alaska-based industries such as tourism, oil and gas, or state government services
Customer Specialist Jobs in Alaska: Frequently Asked Questions
How do you become a customer specialist in Alaska?
Most customer specialist roles in Alaska require a high school diploma and demonstrated customer service experience, with no state-issued license mandated for the general title. Employers in healthcare settings may expect familiarity with HIPAA compliance, while financial services roles often require a background check and sometimes a FINRA registration depending on duties. Completing an associate degree in business, communications, or a related field strengthens applications at larger Alaska employers like state agencies and regional banks.
Which companies hire customer specialists in Alaska?
Alaska customer specialist roles are posted by PLANET X VAPOR & SMOKE ALASKA, State Farm, and Sherwin-Williams and others right now, based on current listings on Migrate Mate as of November 2026. Alaska's mix of healthcare systems, telecommunications providers, and resource-sector companies means openings appear across a wider range of industries than in most comparable states.
Which Alaska cities have the most customer specialist jobs?
Anchorage, Wasilla, and Fairbanks have the most customer specialist openings in Alaska. Anchorage drives the largest volume as the state's commercial and healthcare hub, home to major employers across banking, telecom, and hospital systems, while Fairbanks and Juneau add openings tied to university operations, state government agencies, and regional retail.
Are there remote customer specialist jobs in Alaska?
Yes, and they are more common than in many comparable roles. About 0% of customer specialist openings tied to Alaska are remote or hybrid as of November 2026, reflecting the desk-based and communication-driven nature of the work. Roles focused on account management, technical support, and benefits administration tend to offer the most remote flexibility.
How can I get hired as a customer specialist in Alaska with little or no experience?
The most realistic entry path is applying for frontline customer service associate roles at Alaska's large healthcare networks, state agencies, or regional retailers, which routinely hire candidates without prior specialist experience. Providence Alaska Medical Center and the State of Alaska Department of Health both run onboarding programs that train new hires on systems and compliance. Lateral moves from call center agent, administrative assistant, or retail associate roles are common stepping stones, and completing a customer service certification or a basic CRM course gives candidates a measurable edge.
Where can I find and apply to customer specialist jobs in Alaska?
You can find and apply to customer specialist jobs in Alaska on Migrate Mate, which lists current Alaska openings across industries and experience levels. Search the listings for roles that match your background and apply directly to the ones that fit.
See All 6 Customer Specialist Jobs in Alaska
Find roles in Alaska that match your experience and apply in just a few clicks.
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