Technical Customer Support Jobs in Colorado Springs, CO
Technical Customer Support jobs in Colorado Springs are concentrated in the Powers Corridor, Briargate, and the downtown core, driven by demand from defense contractors, telecom providers, and SaaS companies anchored across the city. Employers hiring right now include L3Harris, GXM Technologies, and Sanmina. See the openings below and apply to the ones that match your experience.
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Location : Peterson AFB, CO / Colorado Springs, Colorado
About ITI Solutions, Inc.
ITI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with a strong track record supporting Department of Defense (DoD) programs, including U.S. Army vehicle production, sustainment, and modernization efforts.
Founded by a Service-Disabled Veteran, we bring mission-driven expertise in engineering support, logistics coordination, and program execution to critical national defense initiatives.
As an Equal Opportunity Employer, ITI Solutions is committed to fostering a diverse, inclusive, and respectful workplace. We do not discriminate in employment decisions on the basis of race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. We are dedicated to providing equal employment opportunities to all applicants and employees and maintaining a work environment that is free from discrimination and harassment.
Overview of position: ITI Solutions is seeking a Technical Documentation Specialist to support an effort to develop, implement, manage, and maintain a Risk Management Framework Cybersecurity Program at Peterson Space Force Base, Colorado. The effort provides cybersecurity services, conducts cybersecurity technical assessments, and participates in cybersecurity technical investigations. To be considered for this position, the candidate must be a United States citizen with at least a SECRET clearance and TS/SCI eligibility.
Responsibilities:
- Develop and maintain customer internal website (SharePoint) content.
- Create security test reports using the provided input.
- Assist with the preparation of cybersecurity-specific briefings and presentations.
- Participate in technical meetings and document the meeting minutes.
- Maintain and update the existing documentation repository.
- Review, edit, format, and deliver professional documentation for all aspects of the program.
Experience/Skills:
- Minimum of 5 years of experience developing and producing technical documentation, graphic illustrations, and website content.
- Strong analytical skills.
- Excellent verbal and written communication skills.
- Experience with Risk Management Framework documentation is highly desired.
- Experience and familiarity with Air Force Handbook 33-337, Tongue and Quill , is highly desirable.
Qualifications
Education/Certifications: Associate’s degree or higher is preferred.
Clearance: Must be a US Citizen and hold a current TS/SCI eligibility.
Salary Range: $70,000 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
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Find JobsTechnical Customer Support Job Market in Colorado Springs
Who's Hiring
Top Industries Hiring
- Electronics & Hardware
- Manufacturing
- Aerospace & Defense
Technical Customer Support Jobs in Colorado Springs: Frequently Asked Questions
How do I get a technical customer support job in Colorado Springs?
Colorado Springs technical customer support roles are concentrated among defense contractors along the Powers Corridor, telecom and broadband providers near Briargate, and cybersecurity and SaaS firms clustered downtown. Candidates who hold CompTIA A+, Network+, or vendor-specific certifications stand out in this market. Familiarity with DoD or government IT environments is a genuine differentiator here given the heavy military presence at Fort Carson, Peterson Space Force Base, and NORAD.
Which companies hire technical customer supports in Colorado Springs?
Colorado Springs technical customer support roles are posted by L3Harris, GXM Technologies, and Sanmina and others right now, based on current listings on Migrate Mate as of July 2026. The local employer mix leans heavily toward defense technology firms, managed service providers, and broadband or telecom companies with large regional operations in Colorado Springs.
Are there remote technical customer support jobs in Colorado Springs?
Yes, though availability depends on the role: desk-based and software-focused positions are frequently remote, while hardware-facing or on-site support roles almost always require physical presence. About 50% of technical customer support openings tied to Colorado Springs are remote or hybrid as of July 2026, reflecting the city's growing SaaS and cloud services sector. Tier-2 software support and helpdesk analyst roles see the most remote flexibility locally.
How can I get a technical customer support job in Colorado Springs with little or no experience?
The most realistic entry path in Colorado Springs is landing a Tier-1 helpdesk or IT support specialist role with a managed service provider, telecom company, or a defense contractor's IT department. Employers like local MSPs and broadband providers regularly hire candidates with CompTIA A+ certification even without prior professional experience. Entry-level DoD contractor support roles are also accessible for candidates willing to pursue a security clearance, which significantly expands long-term opportunity in this market.
Which industries hire the most technical customer supports in Colorado Springs?
Colorado Springs technical customer support roles concentrate in Electronics & Hardware, Manufacturing, and Aerospace & Defense, based on current listings on Migrate Mate as of July 2026. The city's large military installation base, coupled with a fast-growing cybersecurity and space technology sector, keeps demand for technically credentialed support professionals consistently strong across these industries.
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