Technical Customer Support Jobs in Indianapolis, IN

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Analyst, Informatics (Encounter Technical Analyst) is responsible to analyze and document business data and processes, conduct root cause analysis, and create reports or other solutions as needed to support business needs. This position is responsible to conduct analysis or produce reports of varied claim and encounter data.

Additional responsibilities to include but not limited to the following:

• Daily activities include writing simple to complex SQL queries, procedures, and reports on both an ad hoc and production basis for analysis of data trends or anomalies impacting business success.
• Proactively define, identify, develop, and implement system enhancements or modifications to support business strategic goals.
• Assists and participates in the development and prioritization of system updates. Executes test scripts and reports outcomes or defects.
• Candidate must be proficient in SQL, able to write and modify queries, interpret results, conduct root cause analysis, develop short- and long-term solutions following through to completion.
• Demonstrated ability to manage multiple projects forward simultaneously and be responsible for the results.
• Ability to establish relationships with internal and external stakeholders.

Required Qualifications

• 1 plus years of relevant programming or analytical experience. Including development and experience with writing complex queries using SQL.
• Experience in working in a data warehouse environment as well as the ability to work with large data sets from multiple data sources.
• Demonstrated analytical and problem-solving skills.
• Strong written and verbal communication skills and ability to present information to various audiences.
• Strong collaboration skills within and across teams.
• Claims/Encounters experience. (Healthcare Industry experience)

Preferred Qualifications

• QNXT or Edifecs experience.
• Experience with Electronic Data Interchange (EDI) files.
• Experience with test script development and execution.
• Experience with Agile methodologies.

Education

Bachelor’s degree or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $122,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/15/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.