Technical Customer Support Jobs in Indiana
Technical Customer Support jobs in Indiana are in steady demand, concentrated in the state's manufacturing, healthcare technology, and logistics sectors, with openings at every level from entry-level help desk to senior support engineer. Indianapolis, Fort Wayne, and Bloomington are the primary hiring hubs, where companies like Salesforce, Eli Lilly, and Cummins maintain significant operations and regularly recruit technical support professionals. The most sought-after specialties in Indiana right now are SaaS platform support, enterprise hardware troubleshooting, and ERP system assistance. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 223+ Technical Customer Support jobs
Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Summary:
The Technical Product Owner (TPO) within the Enterprise Integration & Automation (EIA) space is responsible for owning the vision, backlog, and delivery of integration and data movement solutions built on integration platforms at Vail Resorts. This currently includes: SnapLogic, ActiveBatch, MuleSoft, and SSIS.
This role emphasizes advanced Business Analysis (BA) capabilities, ensuring requirements are clearly defined, technically informed, and aligned with enterprise integration architecture. The TPO serves as the primary bridge between business stakeholders, architects, and development teams, translating business needs into scalable, reusable pipelines and integration patterns.
The ideal candidate combines deep BA expertise with integration knowledge, enabling them to drive clarity in complex data flows, integrations, and automation solutions. This role will also work closely with the Project Management Office (PMO) team, supporting PMO governance, prioritization, and help drive cross-functional requirements and solutioning for IT portfolio delivery.
Job Specifications:
- Starting Wage: $89,348.00 - $127,640.00 + annual bonus
- Employment Type: Year Round
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: No
Job Responsibilities:
Product Ownership & Requirements Leadership
- Own and manage the EIA team integration backlog, including prioritization and refinement
- Lead the end-to-end requirements lifecycle for integration, automation, and data initiatives
- Translate business needs into well-structured epics, features, and user stories aligned to project delivery that pertains to integration platforms
- Ensure backlog items are ready for development, groomed technical requirements, with complete, testable acceptance criteria
- Act as the single point of accountability for requirements quality and delivery readiness
-
Produce detailed BA artifacts, including:
- Data mappings and transformation logic
- Pipeline-level requirements and orchestration flows
- Interface contracts (JSON, XML, APIs, CSV, Flat File)
- Data validation and business rules
- Identify and resolve gaps, ambiguities, and cross-system dependencies, raise risks to leadership when needed
Enterprise Integration & Automation Platform Ownership
-
Serve as a functional and technical lead in EIA platform capabilities, including:
- Pipelines, tasks, triggered/scheduled executions
- Data connection capabilities (REST, SQL, file, messaging, etc.)
- Error handling, retries, and monitoring capabilities
- Define and standardize pipeline design patterns and best practices
-
Ensure solutions are:
- Reusable and modular
- Scalable and performant
- Aligned with governance and naming conventions
- Partner with EIA developers to optimize pipeline design and execution efficiency
Integration Domain Expertise
-
Define and shape requirements aligned with key integration patterns:
- API-led and real-time integrations (via SnapLogic APIs/services)
- Event-driven and messaging-based integrations
- Batch and ETL pipelines (data ingestion, transformation, movement)
-
Document end-to-end integration flows, including:
- Source/target systems
- Data transformations within pipelines
- Error handling and retry strategies
- Assess upstream/downstream system impacts and dependencies
Stakeholder Engagement & Product Alignment
- Partner with stakeholders to communicate integration priorities and roadmap alignment
- Communicate progress, risks, and trade-offs across business and technical audiences
- Act as a trusted advisor on Integration platform capabilities and integration strategies
- Partner with PMO team to support prioritization and help drive cross-functional requirements and solutioning for IT portfolio delivery
Job Requirements:
- 5+ years of experience in Business Analysis, Technical Product Ownership, or similar roles
- Strong experience with SnapLogic, MuleSoft, ActiveBatch, SSIS, or similar iPaaS platforms
-
Proven expertise in:
- Requirements elicitation and decomposition
- Translating business needs into technical integration solutions
-
Solid understanding of:
- Integration patterns (API, batch, event-driven, messaging)
- Data formats (JSON, XML, CSV) and transformations
-
Experience with:
- SQL and relational databases for analysis and validation
- API integrations (REST/SOAP)
- Experience working in Agile delivery environments
- Strong documentation, communication, and facilitation skills
Preferred Qualifications
- Hands-on experience designing or supporting SnapLogic pipelines
- Familiarity with API management platforms (e.g., Azure API Management in MuleSoft)
- Experience with Azure integration services or cloud-native architectures
- Exposure to enterprise integration governance and architecture frameworks
- Understanding of monitoring, logging, and operational support models in SnapLogic
- Background in data integration, ETL, or automation initiatives
- Certified Scrum master / product owner
- Experience with Github or Terraform / DevOps standards
- Enthusiasm for the outdoor industry
The expected Total Compensation for this role is $89,348.00 - $127,640.00 + annual bonus. Individual compensation decisions are based on a variety of factors.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Vail Resorts offers a ‘Hybrid’ work environment for Broomfield-based roles where employees must live within 50 miles of the Broomfield office and work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 515373
Reference Date: 07/07/2026
Job Code Function: Developer
Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Summary:
The Technical Product Owner (TPO) within the Enterprise Integration & Automation (EIA) space is responsible for owning the vision, backlog, and delivery of integration and data movement solutions built on integration platforms at Vail Resorts. This currently includes: SnapLogic, ActiveBatch, MuleSoft, and SSIS.
This role emphasizes advanced Business Analysis (BA) capabilities, ensuring requirements are clearly defined, technically informed, and aligned with enterprise integration architecture. The TPO serves as the primary bridge between business stakeholders, architects, and development teams, translating business needs into scalable, reusable pipelines and integration patterns.
The ideal candidate combines deep BA expertise with integration knowledge, enabling them to drive clarity in complex data flows, integrations, and automation solutions. This role will also work closely with the Project Management Office (PMO) team, supporting PMO governance, prioritization, and help drive cross-functional requirements and solutioning for IT portfolio delivery.
Job Specifications:
- Starting Wage: $89,348.00 - $127,640.00 + annual bonus
- Employment Type: Year Round
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: No
Job Responsibilities:
Product Ownership & Requirements Leadership
- Own and manage the EIA team integration backlog, including prioritization and refinement
- Lead the end-to-end requirements lifecycle for integration, automation, and data initiatives
- Translate business needs into well-structured epics, features, and user stories aligned to project delivery that pertains to integration platforms
- Ensure backlog items are ready for development, groomed technical requirements, with complete, testable acceptance criteria
- Act as the single point of accountability for requirements quality and delivery readiness
-
Produce detailed BA artifacts, including:
- Data mappings and transformation logic
- Pipeline-level requirements and orchestration flows
- Interface contracts (JSON, XML, APIs, CSV, Flat File)
- Data validation and business rules
- Identify and resolve gaps, ambiguities, and cross-system dependencies, raise risks to leadership when needed
Enterprise Integration & Automation Platform Ownership
-
Serve as a functional and technical lead in EIA platform capabilities, including:
- Pipelines, tasks, triggered/scheduled executions
- Data connection capabilities (REST, SQL, file, messaging, etc.)
- Error handling, retries, and monitoring capabilities
- Define and standardize pipeline design patterns and best practices
-
Ensure solutions are:
- Reusable and modular
- Scalable and performant
- Aligned with governance and naming conventions
- Partner with EIA developers to optimize pipeline design and execution efficiency
Integration Domain Expertise
-
Define and shape requirements aligned with key integration patterns:
- API-led and real-time integrations (via SnapLogic APIs/services)
- Event-driven and messaging-based integrations
- Batch and ETL pipelines (data ingestion, transformation, movement)
-
Document end-to-end integration flows, including:
- Source/target systems
- Data transformations within pipelines
- Error handling and retry strategies
- Assess upstream/downstream system impacts and dependencies
Stakeholder Engagement & Product Alignment
- Partner with stakeholders to communicate integration priorities and roadmap alignment
- Communicate progress, risks, and trade-offs across business and technical audiences
- Act as a trusted advisor on Integration platform capabilities and integration strategies
- Partner with PMO team to support prioritization and help drive cross-functional requirements and solutioning for IT portfolio delivery
Job Requirements:
- 5+ years of experience in Business Analysis, Technical Product Ownership, or similar roles
- Strong experience with SnapLogic, MuleSoft, ActiveBatch, SSIS, or similar iPaaS platforms
-
Proven expertise in:
- Requirements elicitation and decomposition
- Translating business needs into technical integration solutions
-
Solid understanding of:
- Integration patterns (API, batch, event-driven, messaging)
- Data formats (JSON, XML, CSV) and transformations
-
Experience with:
- SQL and relational databases for analysis and validation
- API integrations (REST/SOAP)
- Experience working in Agile delivery environments
- Strong documentation, communication, and facilitation skills
Preferred Qualifications
- Hands-on experience designing or supporting SnapLogic pipelines
- Familiarity with API management platforms (e.g., Azure API Management in MuleSoft)
- Experience with Azure integration services or cloud-native architectures
- Exposure to enterprise integration governance and architecture frameworks
- Understanding of monitoring, logging, and operational support models in SnapLogic
- Background in data integration, ETL, or automation initiatives
- Certified Scrum master / product owner
- Experience with Github or Terraform / DevOps standards
- Enthusiasm for the outdoor industry
The expected Total Compensation for this role is $89,348.00 - $127,640.00 + annual bonus. Individual compensation decisions are based on a variety of factors.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Vail Resorts offers a ‘Hybrid’ work environment for Broomfield-based roles where employees must live within 50 miles of the Broomfield office and work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 515373
Reference Date: 07/07/2026
Job Code Function: Developer
See All 223+ Technical Customer Support Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find JobsTechnical Customer Support Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Technical Customer Support Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
- Cummins36
- H&R Block29
- Eli Lilly8
- Salesforce8
- State of Indiana4
Top Industries Hiring
- Automotive31
- Technology & Software10
- Biotechnology & Pharmaceuticals7
- Consulting & Professional Services5
- Education3
What Indiana Employers Look For
The qualifications that appear most often in technical customer support jobs across Indiana.
- Associate or bachelor's degree in information technology, computer science, or a related field
- Demonstrated experience troubleshooting hardware, software, or network connectivity issues
- Proficiency with ticketing systems such as Salesforce Service Cloud, Zendesk, or ServiceNow
- Strong written and verbal communication skills for explaining technical issues to non-technical users
- Ability to work rotating shifts including evenings or weekends in a 24/7 support environment
- CompTIA A+ or CompTIA Network+ certification preferred for hardware and networking support roles
Technical Customer Support Jobs in Indiana: Frequently Asked Questions
How do you become a technical customer support in Indiana?
Most Indiana employers require at least an associate degree in information technology or a closely related field, though some accept relevant certifications in place of a degree. Technical customer support is not a state-licensed profession in Indiana, so there is no state board exam or registration required. Earning industry credentials such as CompTIA A+, CompTIA Network+, or a vendor-specific certification from Microsoft or Cisco strengthens a candidacy and often satisfies the technical baseline that Indiana hiring managers screen for.
Which companies hire technical customer supports in Indiana?
Employers hiring technical customer supports in Indiana right now include Cummins, H&R Block, and Eli Lilly, based on current listings on Migrate Mate as of July 2026. Indiana's concentration of healthcare technology firms, advanced manufacturers, and corporate headquarters in Indianapolis creates consistent year-round openings for technical support professionals across multiple industries.
Which Indiana cities have the most technical customer support jobs?
Indianapolis, Columbus, and Indiana account for the largest share of technical customer support openings in Indiana. Indianapolis dominates because of its dense cluster of corporate headquarters, healthcare systems, and technology firms, while Fort Wayne's manufacturing base and Bloomington's university-anchored tech sector drive demand in those markets.
Are there remote technical customer support jobs in Indiana?
Yes, and more than most fields. About 36% of technical customer support openings tied to Indiana are remote or hybrid as of July 2026, reflecting the desk-based and software-heavy nature of the work. Roles focused on SaaS platform support, IT help desk, and cloud application troubleshooting are the most likely to be posted as fully remote by Indiana employers.
How can I get hired as a technical customer support in Indiana with little or no experience?
The most realistic entry path is applying for a tier-one IT help desk or customer support associate role, which Indiana employers like Salesforce, Cummins, and major Indianapolis health systems regularly post as new-grad positions requiring only a degree or certification in progress. Completing a CompTIA A+ certification before applying gives candidates a measurable edge. Lateral moves from retail electronics, call center operations, or administrative IT roles are common entry points that Indiana hiring managers accept as equivalent early experience.
Where can I find and apply to technical customer support jobs in Indiana?
You can find and apply to technical customer support jobs in Indiana on Migrate Mate, which lists current Indiana openings updated in real time. Search the available roles, find the ones that match your experience and preferred location, and apply directly to each position that fits your background.
See All 223+ Technical Customer Support Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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