Technical Customer Support Jobs in Louisiana
Technical Customer Support jobs in Louisiana are concentrated in the energy, healthcare IT, and telecommunications sectors, with consistent demand from entry-level help desk roles through senior technical specialists. New Orleans, Baton Rouge, and Shreveport are the primary hiring metros, where companies like Entergy, Ochsner Health, and Lumen Technologies maintain large support operations. The most in-demand specialties are network troubleshooting, SaaS platform support, and field service coordination for industrial equipment. Scan the live roles below and apply to whichever ones fit.
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We are looking for a highly engaging Technical Trainer to join us on a contract basis initially running from late July through August 2026, with the potential to extend through November to deliver a comprehensive, in-house ISTQB-equivalent training program (CTFL level capability).
The core focus of your training will be Games Quality Assurance Testing. In this role, you will guide class groups of up to 15 employees through our finalized training materials. You will employ a variety of training delivery techniques to accommodate different learning styles and keep the team highly engaged.
Beyond delivering the provided curriculum, you will also be responsible for developing effective post-training evaluations to measure the team's new capabilities and the overall success of the program.
Key responsibilities
Training Delivery & Classroom Management
Deliver an in-house Games Quality Assurance Testing training program aligning with ISTQB/CTFL level standards.
Present two separate training sections (comprising 5 modules each, lasting 1 hour per module).
Adapt training techniques to suit varied learning styles and maintain focus for groups of 15 employees.
Assessment & Evaluation
Administer a 1-hour exam at the conclusion of each 5-module section.
Develop, implement, and analyze post-training evaluations to assess knowledge retention and program effectiveness.
Provide constructive feedback to trainees regarding their progress and exam performance.
Administration & Cross-functional Partnership
Maintain accurate attendance and performance records for all class participants.
Collaborate with HR and QA Managers to ensure training outcomes align with operational needs.
Requirements
Proven experience as a Technical Trainer, Corporate Educator, or similar role.
Strong foundation in Quality Assurance Testing methodologies (ISTQB CTFL level equivalent).
Demonstrated ability to teach and maintain focus for groups (approx. 15 people).
Deep understanding of adult learning principles and varied instructional techniques.
Ability to work fully on-site in Kenner, LA during regular business hours (10:00 AM - 5:00 PM CDT).
Availability for the core late July and August 2026 timeframe, with flexibility for extension.
Preferred
Direct experience working in or training for the Video Games industry.
Active ISTQB Certification.
Benefits
Testronic Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Testronic Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact USHR@testroniclabs.com.
We are looking for a highly engaging Technical Trainer to join us on a contract basis initially running from late July through August 2026, with the potential to extend through November to deliver a comprehensive, in-house ISTQB-equivalent training program (CTFL level capability).
The core focus of your training will be Games Quality Assurance Testing. In this role, you will guide class groups of up to 15 employees through our finalized training materials. You will employ a variety of training delivery techniques to accommodate different learning styles and keep the team highly engaged.
Beyond delivering the provided curriculum, you will also be responsible for developing effective post-training evaluations to measure the team's new capabilities and the overall success of the program.
Key responsibilities
Training Delivery & Classroom Management
Deliver an in-house Games Quality Assurance Testing training program aligning with ISTQB/CTFL level standards.
Present two separate training sections (comprising 5 modules each, lasting 1 hour per module).
Adapt training techniques to suit varied learning styles and maintain focus for groups of 15 employees.
Assessment & Evaluation
Administer a 1-hour exam at the conclusion of each 5-module section.
Develop, implement, and analyze post-training evaluations to assess knowledge retention and program effectiveness.
Provide constructive feedback to trainees regarding their progress and exam performance.
Administration & Cross-functional Partnership
Maintain accurate attendance and performance records for all class participants.
Collaborate with HR and QA Managers to ensure training outcomes align with operational needs.
Requirements
Proven experience as a Technical Trainer, Corporate Educator, or similar role.
Strong foundation in Quality Assurance Testing methodologies (ISTQB CTFL level equivalent).
Demonstrated ability to teach and maintain focus for groups (approx. 15 people).
Deep understanding of adult learning principles and varied instructional techniques.
Ability to work fully on-site in Kenner, LA during regular business hours (10:00 AM - 5:00 PM CDT).
Availability for the core late July and August 2026 timeframe, with flexibility for extension.
Preferred
Direct experience working in or training for the Video Games industry.
Active ISTQB Certification.
Benefits
Testronic Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Testronic Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact USHR@testroniclabs.com.
See All 75 Technical Customer Support Jobs in Louisiana
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Find JobsTechnical Customer Support Jobs by City in Louisiana
Where Louisiana roles are concentrated, by current openings.
Technical Customer Support Job Market in Louisiana
A snapshot from current Louisiana openings, updated as new roles post.
Who's Hiring
- H&R Block27
- Terracon Consultants4
- Jacobs3
- LSU Health Sciences Center - New Orleans3
- Testronic2
Top Industries Hiring
- Consulting & Professional Services
- Retail
- Manufacturing
- Food & Beverage
- Aerospace & Defense
What Louisiana Employers Look For
The qualifications that appear most often in technical customer support jobs across Louisiana.
- Associate or bachelor's degree in information technology, computer science, or a related field
- One to three years of hands-on technical support or help desk experience
- Proficiency troubleshooting hardware, software, and network connectivity issues
- Strong written and verbal communication skills for guiding non-technical end users
- Experience with ticketing systems such as ServiceNow, Zendesk, or Jira
- Familiarity with remote desktop tools and enterprise operating system environments
Technical Customer Support Jobs in Louisiana: Frequently Asked Questions
How do you become a technical customer support in Louisiana?
Most Louisiana employers require at least an associate degree in information technology or a related field, though a CompTIA A+ or Network+ certification can substitute for formal education at many companies. Louisiana has no state-issued license specific to technical customer support, so the clearest path is earning an industry-recognized certification, building hands-on experience through internships or IT help desk roles, and applying to openings in the state's energy, healthcare, and telecom sectors.
Which companies hire technical customer supports in Louisiana?
Employers hiring technical customer supports in Louisiana right now include H&R Block, Terracon Consultants, and Jacobs, based on current listings on Migrate Mate as of July 2026. Louisiana's energy corridor and large healthcare networks drive steady demand, meaning utilities and hospital systems are among the most reliable sources of ongoing openings.
Which Louisiana cities have the most technical customer support jobs?
Baton Rouge, New Orleans, and Shreveport have the most technical customer support openings in Louisiana. New Orleans anchors the market through its large healthcare systems and hospitality technology operations, Baton Rouge draws volume from state government agencies and petrochemical industry IT departments, and Shreveport contributes openings tied to regional healthcare networks and expanding logistics operations in the northwest corner of the state.
Are there remote technical customer support jobs in Louisiana?
Yes, and more than most fields. Technical customer support is desk-based and software-driven, making it one of the more remote-friendly roles in the market. About 33% of technical customer support openings tied to Louisiana are remote or hybrid as of July 2026, reflecting how broadly companies now accept distributed support staff. Roles focused on SaaS platforms, cloud ticketing, and software onboarding tend to be the most fully remote.
How can I get hired as a technical customer support in Louisiana with little or no experience?
The most realistic entry point is an IT help desk or tier-one support role, which Louisiana employers in healthcare and energy regularly staff with candidates who hold a CompTIA A+ certification but no prior job history. Ochsner Health and Entergy both run structured onboarding programs that bring in new-to-field associates. Lateral moves from call center representative or data entry roles are common, and candidates who complete a local community college IT program at institutions like Delgado Community College gain a concrete credential that opens those doors.
Where can I find and apply to technical customer support jobs in Louisiana?
You can find and apply to technical customer support jobs in Louisiana on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your experience and location, then apply directly to the ones that fit.
See All 75 Technical Customer Support Jobs in Louisiana
Find roles in Louisiana that match your experience and apply in just a few clicks.
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