Technical Services Analyst Jobs
Technical Services Analyst jobs are open across information technology, financial services, healthcare, and managed services, from entry-level to senior and lead, with specializations in IT support operations, service desk management, and systems troubleshooting. See the openings below and apply to the ones that match your experience.
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The Technical Services Analyst I will provide support for desktop/laptop computers and peripherals which includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and equipment while ensuring optimal performance. Troubleshoot reported problems in a timely and accurate manner and provide end user training/assistance when required.
This position will serve Rheem North America , located in Fort Smith, AR . This position follows a hybrid schedule, with 4 days onsite and 1 day remote per week.
- RESPONSIBILITIES
- Install, configure, and set up new computer hardware including printers
- Install, configure, and upgrade software
- Perform advanced troubleshooting, assist the end user with issues, and conduct training as needed
- Provide support of Microsoft Active Directory, Office Professional, Office 365, Exchange, Outlook, Lync/Skype and System Center
- Configure, install, support and maintain local telephony hardware, software and peripherals
- Procure, setup and support enterprise standard smartphones and other cellular devices
- Move computers and peripherals from one office location to another
- Provide connectivity of PC hardware to the LAN (local area network)
- Lift and carry moderately heavy equipment for installations and moves
- Troubleshoot routine software and PC hardware problems
- Maintain familiarity with technical standards, policies, and procedures and ensure adherence.
- Work after hours as necessary to minimize business interruptions (system outages, troubleshooting, system upgrades, etc.) and provide non-business hour support (both remote and onsite)
- Travel to Rheem locations as needed
- Other duties as assigned
QUALIFICATIONS
Bachelor’s Degree in Information Technology, Computer Science, or related field.
Experience in similar role, including computer trouble shooting, IT help desk administration, or similar.
Excellent communication skills, written and verbal, with attention to detail and accuracy.
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
Demonstrates ability to work well with others in a matrix team environment.
Ability to handle confidential information in a discreet and professional manner.
Problem analysis and problem-solving skills.
Demonstrates ability to consistently meet deadlines and prioritize tasks.
As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
- Adapting
- Business Understanding
- Collaborating
- Communicating Effectively
- Continuously Improving
- Customer-Orientation
- Developing Self
- Focusing on Results
- Influencing
- Managing Relationships
- Managing Work
- Problem Solving & Decision Making
Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
#LI-Hybrid
#LI-LS1
The Technical Services Analyst I will provide support for desktop/laptop computers and peripherals which includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and equipment while ensuring optimal performance. Troubleshoot reported problems in a timely and accurate manner and provide end user training/assistance when required.
This position will serve Rheem North America , located in Fort Smith, AR . This position follows a hybrid schedule, with 4 days onsite and 1 day remote per week.
- RESPONSIBILITIES
- Install, configure, and set up new computer hardware including printers
- Install, configure, and upgrade software
- Perform advanced troubleshooting, assist the end user with issues, and conduct training as needed
- Provide support of Microsoft Active Directory, Office Professional, Office 365, Exchange, Outlook, Lync/Skype and System Center
- Configure, install, support and maintain local telephony hardware, software and peripherals
- Procure, setup and support enterprise standard smartphones and other cellular devices
- Move computers and peripherals from one office location to another
- Provide connectivity of PC hardware to the LAN (local area network)
- Lift and carry moderately heavy equipment for installations and moves
- Troubleshoot routine software and PC hardware problems
- Maintain familiarity with technical standards, policies, and procedures and ensure adherence.
- Work after hours as necessary to minimize business interruptions (system outages, troubleshooting, system upgrades, etc.) and provide non-business hour support (both remote and onsite)
- Travel to Rheem locations as needed
- Other duties as assigned
QUALIFICATIONS
Bachelor’s Degree in Information Technology, Computer Science, or related field.
Experience in similar role, including computer trouble shooting, IT help desk administration, or similar.
Excellent communication skills, written and verbal, with attention to detail and accuracy.
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
Demonstrates ability to work well with others in a matrix team environment.
Ability to handle confidential information in a discreet and professional manner.
Problem analysis and problem-solving skills.
Demonstrates ability to consistently meet deadlines and prioritize tasks.
As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
- Adapting
- Business Understanding
- Collaborating
- Communicating Effectively
- Continuously Improving
- Customer-Orientation
- Developing Self
- Focusing on Results
- Influencing
- Managing Relationships
- Managing Work
- Problem Solving & Decision Making
Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
#LI-Hybrid
#LI-LS1
Technical Services Analyst Jobs by Experience Level
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Find JobsTechnical Services Analyst Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in technical services analyst jobs.
- Bachelor's degree in information technology, computer science, or a related field
- Experience with ITSM ticketing platforms such as ServiceNow or Jira Service Management
- ITIL Foundation certification or equivalent service management framework knowledge
- Proficiency diagnosing and resolving hardware, software, and network connectivity issues
- Strong written and verbal communication skills for both technical and non-technical audiences
- CompTIA A+, Network+, or Microsoft 365 certification preferred for most enterprise roles
Tips for Your Technical Services Analyst Job Search
Tailor your resume to service tiers
Hiring managers for technical services analyst roles want to see which tier of support you've owned. Call out whether you've handled Tier 1 triage, Tier 2 escalations, or Tier 3 root-cause analysis so they can match you to the right level immediately.
Certify before you apply to enterprise roles
Many enterprise technical services analyst postings filter on certifications like CompTIA A+, ITIL Foundation, or Microsoft 365. If you're missing one that keeps appearing in your target listings, complete it before submitting, since ATS filters often screen those candidates out first.
Apply early to roles that fit
Migrate Mate lists technical services analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight ticketing systems you've used
Employers expect you to name the platforms you've worked in. Listing ServiceNow, Jira Service Management, or Zendesk by name on your resume signals you can contribute on day one and prevents your application from stalling at the screening stage.
Prepare a troubleshooting walkthrough for interviews
Interviewers for technical services analyst roles frequently ask you to walk through how you'd diagnose a specific issue. Practice narrating your diagnostic logic out loud, covering how you isolate variables, check documentation, and escalate when needed.
Negotiate scope alongside compensation
When you receive an offer, ask which support tiers and product lines you'd own. A narrower scope can limit your skill growth fast in this field, so clarifying responsibilities before you accept is as important as negotiating the salary itself.
Technical Services Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most technical services analysts?
The companies hiring the most technical services analysts right now include ENFRA, Trimble, and Rheem Manufacturing, with the largest share of openings in Texas, Ohio, and Colorado, based on current listings on Migrate Mate as of November 2026. Managed IT service providers and large financial institutions tend to post the highest volumes consistently.
How many technical services analyst jobs are remote?
About 40% of technical services analyst openings are fully remote or hybrid as of November 2026, with availability varying significantly by specialization. Service desk coordination, documentation, and systems monitoring roles tend to be the most remote-friendly, while hands-on hardware support and on-site client-facing positions almost always require a physical presence.
How do you become a technical services analyst?
Start by earning a degree or certificate in information technology, computer science, or a related discipline, then complete an entry-level IT support role to build hands-on troubleshooting experience. Earning an ITIL Foundation certification and gaining familiarity with at least one major ITSM platform strengthens your profile. From there, apply to analyst-level postings that match your tier experience and gradually move toward more complex service ownership.
Can you get a technical services analyst job with little experience?
Yes, many employers hire candidates with limited experience into junior or associate technical services analyst roles, particularly at managed service providers and help desk operations. Building hands-on skills through a home lab, earning a CompTIA A+ or ITIL Foundation certification, and demonstrating clear written communication in your resume can offset a short work history when applying to entry-level postings.
What does the technical services analyst interview process look like?
Most interview processes for technical services analyst roles include an initial recruiter screen, a technical phone or video interview covering troubleshooting scenarios and tool familiarity, and a final-round conversation with a hiring manager or team lead. Some employers add a practical exercise where you walk through how you'd diagnose a specific service failure. The full process typically runs two to four weeks from application to offer.
Where can I find and apply to technical services analyst jobs?
You can find and apply to technical services analyst jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level and specialization, then apply directly to each one that fits.
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